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LEARN ABOUT THE GENESYS
COMMITMENT TO PROTECTING YOUR PRIVACY







GET THE MOST POWERFUL AND SECURE ONLINE EXPERIENCE

At Genesys, we are committed to protecting your privacy and providing you with
the most powerful and secure online experience. You can travel through most of
this web site (this “Site”) without giving us any information about yourself.
But sometimes we do collect information to provide services and/or information
that you request, and this statement of privacy (this “Privacy Policy”) explains
data collection and use practices of Genesys in those situations. Please read
this Privacy Policy. This Privacy Policy applies to your use of this website and
all of its features and web pages (collectively, the “Site”). Please read this
Privacy Policy carefully.




ACCEPTANCE

Genesys Cloud Services, Inc. and its subsidiaries and affiliates (“Genesys”,
“we”, “us”, “our”) provide this Site subject to this Privacy Notice. By
accessing and using the Site, you accept and agree to this Privacy Notice. If
you do not agree to this Privacy Notice, please do not use the Site.


YOUR RIGHTS UNDER GDPR

If you are located in the European Economic Area (“EEA”) or Switzerland, GDPR
rights may be available to you.




INFORMATION WE COLLECT
ABOUT YOU

Genesys is committed to protecting your privacy. So you should be aware that we
may collect information about you through your use of our Site. Some of the
information we collect may personally identify you. For example:

 * You may provide registration information, such as your username, first and
   last name, mailing address, email address, language preference, country, and
   occupation, when using the Site to purchase or register a product, download
   software, participate in an online community or event, or subscribe to a
   newsletter. When registering a product, we may store your registration
   information along with any information you have provided during previous
   visits as part of your personal profile.
 * You may provide information in our online communities, such as posts or
   comments. This may occur when you invite others to join an online community
   or when you share a post or blog. For example, you may provide names and
   email addresses when sharing a post.
 * You may provide transaction information when using the Site (e.g., purchasing
   or registering a product or requesting information), including your name,
   billing address, and payment information.
   Location, IP address, domain, browser, viewing data, and other information
   may be collected as a part of our analysis of your use of our Site.
 * You may provide your resume (work history, contact information, education
   history, etc.) for consideration for employment.




USE OF YOUR INFORMATION

BY USING THE SITE, YOU CONSENT TO OUR COLLECTION OF YOUR INFORMATION.

We may use your information for the following purposes:

 * To proceed with your registration and to make the Site easier for you to use
   by not requiring you to enter your information more than once;
 * To deliver services or products that you request, purchase, or download;
 * To help you quickly find products, services, or information;
 * To notify you of product upgrades, special offers, updated information, and
   new services via email, phone, chat or other means;
 * To respond to inquiries or to communicate with you, such as through welcome
   messages, newsletters, or direct marketing;
 * To facilitate participation in our online communities;
 * To perform market research or to conduct surveys unless you have requested
   that we not contact you for this purpose;
 * To personalize the user’s experience and to allow us to deliver the type of
   content and product offerings in which you are most interested;
 * To send periodic emails, calls, or chats regarding your order or other
   products and services;
 * To enhance our marketing and to improve our Site, services, and products;
 * To consider you for employment, if you have provided information for such
   purpose; or
 * To comply with legal requirements and to prevent activities that may violate
   our policies.




BY USING THE SITE, YOU CONSENT TO OUR USE OF YOUR INFORMATION FOR THESE
PURPOSES.
SHARING OF YOUR INFORMATION

We will not disclose your personal information outside of Genesys except in
limited circumstances, such as:

 * We may share your personal information with other Genesys companies and our
   business partners when necessary in order to support the uses mentioned
   above.
 * We may hire other companies to provide limited services on our behalf,
   including packaging, mailing and delivering purchases or postal mail,
   answering customer questions about products or services, and processing event
   registration. We will provide those companies with only the information they
   need to deliver the service, and they are prohibited from using that
   information for any other purpose.
 * We may disclose your personal information if required to do so by law or in
   the good faith belief that such action is necessary (i) to conform to the
   edicts of the law or comply with legal process served on us, (ii) to protect
   and defend the rights or property of Genesys, or (iii) to act in exigent
   circumstances to protect the personal safety of our users or the public.
 * In the event that Genesys, or any portion thereof, is sold, transferred,
   merged, financed, or dissolved, in whole or in part, your personal
   information that we may possess may be sold, transferred, or otherwise
   disclosed as part of the transaction or proceeding, unless you instruct us
   not to do so.
 * We may use a third-party service to host our online communities or to provide
   website analytics. We may also hire third parties to collect data or may
   purchase data from third parties, including renting email address lists for
   use in email campaigns. We will provide the same security and management
   options as set forth herein for data collected from our Site, phone system,
   chat, social media, support portal, or other system. However, you may
   encounter links to third-party sites (e.g., business partners) and, although
   a connection may be made to such sites, we are not responsible for their
   privacy policies and this Privacy Notice does not cover their practices.




CONTROL OF YOUR INFORMATION

When you provide personal information to us, we will not share that information
with third parties without your permission, other than in circumstances referred
to above. We may send out important notices informing you of changes to our
policies, technical service issues related to a product or service, or other
information that is essential to the use of our Site, services, and products.


ACCESS TO YOUR INFORMATION

We make good faith efforts to provide you with access so you can edit or update
your personal information. You may have the ability to view or edit some of your
personal information online. Profiles created on our sites may be kept at
different locations for different services; so you may have to review and update
the information in multiple locations. You may review and update this
information or request deletions of any and all of your personal information at
any time by contacting dataprivacy@genesys.com.

Note to California Residents: California Civil Code Section 1798.83 allows
California residents to request information regarding disclosure of personal
information to third parties for the third parties’ direct marketing purposes.
To make a request, please contact dataprivacy@genesys.com. We do not sell
personal information.


SECURITY OF YOUR INFORMATION

We are committed to protecting the security of your personal information and we
honor your choices for its intended use. We have implemented the appropriate
safeguards to protect your data from loss, misuse, unauthorized access or
disclosure, alteration, or destruction. For example, your personal information
is stored in password-controlled servers with limited access. We make good faith
efforts to provide the security measures necessary to keep the integrity and
confidentiality of your information safe. However, no system can be completely
secure and we do not guarantee that our security measures are impenetrable.

You also have a significant role in protecting your information. As an example,
you should not share your password with anyone. If you believe that your
password has been compromised, you should immediately change your password.




COOKIES AND OTHER MECHANISMS

A cookie is placed on your machine (if you accept cookies) or is read if you
have visited our Site previously. All of this is done in accordance with
applicable laws. You can choose to have your computer warn you each time a
cookie is being sent, or you can choose to turn off all cookies. You do this
through your browser (like Internet Explorer, Google Chrome) settings. Each
browser is a little different, so look at your browser’s Help menu to learn the
correct way to modify your cookies.

Web beacons, also known as clear gif technology, or action tags, assist in
delivering the cookie. This technology tells us how many visitors clicked on key
elements (such as links or graphics) While using the Site, we do not use this
technology to access your personally identifiable information on the Site; it is
a tool we use to compile aggregated statistics about Site usage. We may share
aggregated Site statistics with our business partners but do not allow other
companies to place clear gifs on the Site.

To ensure we are creating and publishing relevant content, we may use
information collected from cookies and other mechanisms. We may use this
information in aggregated form and use site-visitation statistics to improve our
sites. If you choose to not have your browser accept cookies from our Site, you
will be able to view the text on the screens, however, you will not experience a
personalized visit or to subscribe to the service offerings on our Site.

This website uses the Google AdWords remarketing service to advertise on
third-party websites (including Google) to previous visitors on our site. It
could mean that we advertise to previous visitors who haven’t completed a task
on our site – for example, using the contact form to make an inquiry. This could
be in the form of an advertisement on the Google search results page, or a site
in the Google Display Network. Third-party vendors, including Google, use
cookies to serve ads based on someone’s past visits to the Genesys website. Of
course, any data collected will be used in accordance with our own Privacy
Notice and Google’s Privacy Notice.

Information collected via cookies may be transferred outside of the USA (Google
Analytics, for example). Google Analytics uses cookies to help us analyze how
our websites are used, including the number of visitors, the websites from which
visitors have navigated to our websites, and the pages on our websites to which
visitors navigate. This information is used by us to improve our websites.  For
information on Google’s Restricted Data Processing go to
https://privacy.google.com/businesses/rdp/. 

Type of CookiesDescriptionManage SettingsType of CookiesRequired
CookiesDescriptionRequired cookies are necessary for basic website
functionality. If you have provided your identity, we may place a cookie in your
browser that identifies you when accessing our site.Manage SettingsBecause
required cookies are essential to operate the websites, there is no option to
opt out of these cookies.Type of CookiesFunctional CookiesDescriptionFunctional
cookies enhance functions, performance, and services on the website. Some
examples include: cookies used to analyze site traffic, cookies used for market
research. Functional cookies may also be used to improve how our websites
function and to help us provide you with more relevant communications, including
marketing communications. These cookies collect information about how our
websites are used, including which pages are viewed most often. We may use our
own technology or third-party technology to track and analyze usage information
to provide enhanced interactions and more relevant communications, and to track
the performance of our advertisements. (See Google Adwords above, for example.)
Manage SettingsYou can choose to opt out of functional cookies when accessing
the site. You may also control cookies via browser settings.Type of
CookiesAdvertising CookiesDescriptionAdvertising cookies track activity of the
user across various websites in order to collect user interests and direct
marketing. We sometimes use advertising cookies (from Genesys and from third
parties) to show ads on your device and to track the effectiveness of ads.
Manage SettingsYou can choose to opt out of functional cookies when accessing
the site. You may also control cookies via browser settings.




TRANSFER OF YOUR INFORMATION ACROSS BORDERS

Your information may be stored and processed in the United States or any other
country in which Genesys or its vendors maintain facilities. By using our Site,
you consent to any transfer, storage, or processing of information outside of
your country. Several countries, including those in the European Economic Area,
have established data protection laws and regulations that place restrictions on
the transfer of personal information across country borders. We are committed to
complying with all of those laws and regulations. However, when you use our Site
and provide such personal information, you should do so in compliance with the
applicable data protection laws and regulations in your country.




MODIFICATIONS TO THE PRIVACY POLICY

Genesys may update and make changes to the Privacy Notice at any time. When we
do so, we will also revise the date at the bottom of the first page of the
Privacy Notice. When we make material changes to the Privacy Notice, we will
notify you by placing prominent notice on the Site.


CHILDREN’S INFORMATION

The Site is not intended for use by individuals under the age of 13. We do not
knowingly collect personal data from nor send requests for personal data to
individuals under the age of 13.



CONTACT INFORMATION

If you have any questions about the Privacy Notice, please contact us at
dataprivacy@genesys.com.

Last updated: November 2020

GENESYS CORPORATE HEADQUARTERS

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US: 888-GENESYS (436-3797)
International: +1 650 466-1100
Fax: +1 650 466-1260


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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences
for organizations in more than 100 countries. Through the power of our cloud,
digital and AI technologies, organizations can realize Experience as a Service℠,
our vision for empathetic customer experiences at scale. With Genesys,
organizations have the power to deliver proactive, predictive, and hyper
personalized experiences to deepen their customer connection across every
marketing, sales, and service moment on any channel, while also improving
employee productivity and engagement. By transforming back-office technology to
a modern revenue velocity engine Genesys enables true intimacy at scale to
foster customer trust and loyalty.

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Accessibility Adjustments
Reset Settings Statement Hide Interface

Choose the right accessibility profile for you
OFF ON
Seizure Safe Profile Clear flashes & reduces color
This profile enables epileptic and seizure prone users to browse safely by
eliminating the risk of seizures that result from flashing or blinking
animations and risky color combinations.
OFF ON
Vision Impaired Profile Enhances website's visuals
This profile adjusts the website, so that it is accessible to the majority of
visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract,
Glaucoma, and others.
OFF ON
ADHD Friendly Profile More focus & fewer distractions
This profile significantly reduces distractions, to help people with ADHD and
Neurodevelopmental disorders browse, read, and focus on the essential elements
of the website more easily.
OFF ON
Cognitive Disability Profile Assists with reading & focusing
This profile provides various assistive features to help users with cognitive
disabilities such as Autism, Dyslexia, CVA, and others, to focus on the
essential elements of the website more easily.
OFF ON
Keyboard Navigation (Motor) Use website with the keyboard
This profile enables motor-impaired persons to operate the website using the
keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such
as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics)
to jump to specific elements.

Note: This profile prompts automatically for keyboard users.
OFF ON
Blind Users (Screen Reader) Optimize website for screen-readers
This profile adjusts the website to be compatible with screen-readers such as
JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software that is
installed on the blind user’s computer and smartphone, and websites should
ensure compatibility with it.

Note: This profile prompts automatically to screen-readers.
Content Adjustments
Content Scaling
Default

Readable Font
Highlight Titles
Highlight Links
Text Magnifier
Adjust Font Sizing
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Align Center
Adjust Line Height
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Align Left
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Align Right
Color Adjustments
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Screen Reader Adjustments
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Accessibility StatementCompliance status

We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA
level. These guidelines explain how to make web content accessible to people
with a wide array of disabilities. Complying with those guidelines helps us
ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
individuals with motor impairments.

If you wish to contact the website’s owner please use the website's form

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet
Applications) technique, alongside various behavioral changes, to ensure blind
users visiting with screen-readers can read, comprehend, and enjoy the website’s
functions. As soon as a user with a screen-reader enters your site, they
immediately receive a prompt to enter the Screen-Reader Profile so they can
browse and operate your site effectively. Here’s how our website covers some of
the most important screen-reader requirements:

 1. Screen-reader optimization: we run a process that learns the website’s
    components from top to bottom, to ensure ongoing compliance even when
    updating the website. In this process, we provide screen-readers with
    meaningful data using the ARIA set of attributes. For example, we provide
    accurate form labels; descriptions for actionable icons (social media icons,
    search icons, cart icons, etc.); validation guidance for form inputs;
    element roles such as buttons, menus, modal dialogues (popups), and others. 
    
    Additionally, the background process scans all of the website’s images. It
    provides an accurate and meaningful image-object-recognition-based
    description as an ALT (alternate text) tag for images that are not
    described. It will also extract texts embedded within the image using an OCR
    (optical character recognition) technology. To turn on screen-reader
    adjustments at any time, users need only to press the Alt+1 keyboard
    combination. Screen-reader users also get automatic announcements to turn
    the Screen-reader mode on as soon as they enter the website.
    
    These adjustments are compatible with popular screen readers such as JAWS,
    NVDA, VoiceOver, and TalkBack.
    
    
 2. Keyboard navigation optimization: The background process also adjusts the
    website’s HTML and adds various behaviors using JavaScript code to make the
    website operable by the keyboard. This includes the ability to navigate the
    website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
    keys, close them with Esc, trigger buttons and links using the Enter key,
    navigate between radio and checkbox elements using the arrow keys, and fill
    them in with the Spacebar or Enter key.
    
    Additionally, keyboard users will find content-skip menus available at any
    time by clicking Alt+2, or as the first element of the site while navigating
    with the keyboard. The background process also handles triggered popups by
    moving the keyboard focus towards them as soon as they appear, not allowing
    the focus to drift outside.
    
    Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
    (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website
 * Epilepsy Safe Profile: this profile enables people with epilepsy to safely
   use the website by eliminating the risk of seizures resulting from flashing
   or blinking animations and risky color combinations.
 * Vision Impaired Profile: this profile adjusts the website so that it is
   accessible to the majority of visual impairments such as Degrading Eyesight,
   Tunnel Vision, Cataract, Glaucoma, and others.
 * Cognitive Disability Profile: this profile provides various assistive
   features to help users with cognitive disabilities such as Autism, Dyslexia,
   CVA, and others, to focus on the essential elements more easily.
 * ADHD Friendly Profile: this profile significantly reduces distractions and
   noise to help people with ADHD, and Neurodevelopmental disorders browse,
   read, and focus on the essential elements more easily.
 * Blind Users Profile (Screen-readers): this profile adjusts the website to be
   compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
   screen-reader is installed on the blind user’s computer, and this site is
   compatible with it.
 * Keyboard Navigation Profile (Motor-Impaired): this profile enables
   motor-impaired persons to operate the website using the keyboard Tab,
   Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
   (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
   jump to specific elements.

Additional UI, design, and readability adjustments
 1. Font adjustments – users can increase and decrease its size, change its
    family (type), adjust the spacing, alignment, line height, and more.
 2. Color adjustments – users can select various color contrast profiles such as
    light, dark, inverted, and monochrome. Additionally, users can swap color
    schemes of titles, texts, and backgrounds with over seven different coloring
    options.
 3. Animations – epileptic users can stop all running animations with the click
    of a button. Animations controlled by the interface include videos, GIFs,
    and CSS flashing transitions.
 4. Content highlighting – users can choose to emphasize essential elements such
    as links and titles. They can also choose to highlight focused or hovered
    elements only.
 5. Audio muting – users with hearing devices may experience headaches or other
    issues due to automatic audio playing. This option lets users mute the
    entire website instantly.
 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
    Wiktionary, allowing people with cognitive disorders to decipher meanings of
    phrases, initials, slang, and others.
 7. Additional functions – we allow users to change cursor color and size, use a
    printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

Hide Accessibility Interface? Please note: If you choose to hide the
accessibility interface, you won't be able to see it anymore, unless you clear
your browsing history and data. Are you sure that you wish to hide the
interface?
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