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Returns - Sam's Club

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RETURNS

If your purchase isn’t quite right, we want to help.


YOU’RE COVERED BY OUR
100% SATISFACTION GUARANTEE.

If you’re a current member and not satisfied with a purchase made online or in
club, we’re happy to issue a refund or replace it, with a few exceptions.

Here’s what you can return.

Take a look to see limitations and exceptions. Certain items have specific
policies. Check the item’s description page for details.


Return at any time
Most items, unless noted below

Within 90 days
 * Electronics
 * Major Appliances


Within 30 days
 * Commercial heavy equipment
 * Motorsports items


Within 14 days
 * Cell phones (prepaid, postpaid and no contract)


No returns
 * Gift cards and prepaid cards
 * Tickets
 * Custom-made items, like personalized gifts and photos
 * Purchases made through the Sam's Club Wholesale Trading Program
 * Prescriptions


Check with your club
 * Beer, wine and spirits
 * Automotive tires and batteries
 * Cigarettes and tobacco
 * Eyeglasses
 * Hearing aids

3 easy ways to return items.
Bring it to a club.

Return your item with your receipt to the Member Services desk at any Sam's Club
location.

Your refund will be issued as cash or credit, depending on your original form of
payment.

Ship it back.

To start the return process for items you ordered online, go to order details in
your account or visit the Help Center. Be sure to also return any accessories
and packing slips that came with your original package.

Your refund will be issued as cash or credit, depending on your original form of
payment. Items purchased at a Sam's Club location can't be shipped back.

Call us.

Call (888) 746-7726 with your order number. A Member Services Associate will be
happy to help.

Frequently asked questions


CAN I RETURN AN ITEM THAT I BOUGHT ONLINE TO A CLUB?

Most purchases made on SamsClub.com may be returned to any Sam’s Club location
in the United States. If an item purchased online cannot be returned to a Sam’s
Club location, it will be noted on the product page. Golf carts and vending
machines are examples of items purchased online that cannot be returned to a
local Sam’s Club.


CAN I USE THE ONLINE RETURNS PROCESS FOR AN ITEM THAT I BOUGHT IN A CLUB?

Unfortunately, SamsClub.com is unable to process returns for purchases made in a
club.


HOW DO I REQUEST A RETURN THROUGH SAMSCLUB.COM?

To start a return through SamsClub.com, go to order details under your account,
then select Return Item. Print the return label, attach to package and send.

Alternatively, you can call the Member Service Center at 1-888-746-7726, and
we’ll be ready to assist you. Please have your membership number and order
number available.


WILL SHIPPING AND DELIVERY CHARGES BE REFUNDED?

Shipping and delivery charges will be refunded or credited only if the return is
a result of an error by Sam’s Club or if the item was damaged during shipping.


WHAT IF I DON'T HAVE A RECEIPT?

We prefer your original receipt or printed order, but if that’s not available,
we’ll do our best to process your return without it.


DO I NEED TO RETURN THE PACKAGING AND EVERYTHING THAT CAME WITH THE PRODUCT?

To obtain a full refund, you may be required to return the product with all
product and order contents, including packaging (boxes, manuals, warranty cards,
etc.), parts and accessories. This includes promotional gifts, gift cards or
shopping cards provided with the purchase. There are some instances in which we
may have to deny the refund in full or provide a partial refund if only part of
the purchase is returned.


HOW WILL I RECEIVE MY REFUND?

For items returned to a Sam’s Club location, you’ll receive credit or cash in
the original form of payment or a Sam’s Club shopping card unless prohibited or
restricted by law or regulations.

For items returned through SamsClub.com, you'll receive credit to the account
that was charged at the time of purchase.


WHAT IS CONSIDERED A BULK/VOLUME PURCHASE? IS IT RETURNABLE?

A bulk/volume purchase is defined as a single order of ten (10) units or more of
the same item within a 24-hour period; multiple orders of ten (10) units or more
of the same item within a 24-hour period; orders of two or more units that
exceed $10,000; or five-hundred (500) orders within a rolling twelve (12) month
period. Bulk/volume purchases cannot be returned, except in the case of
manufacturer defects or damage. Submit all damages with photos here within 72
hours after delivery for online purchases. Sam’s Club members who request online
orders to ship to a third-party facility or to a freight forwarder are
responsible for auditing and ensuring their orders arrive complete and free of
damage.


WHAT IF MY ORDER IS NOT DELIVERED?

Packages may be returned to us as undeliverable

When a package isn’t delivered by our carrier, we’ll issue a full refund to your
original payment method. We’ll also send a corresponding email to confirm the
return and your refund details.

Reasons your package may not be delivered:

 * Wrong or outdated address. Make sure the address you’ve entered is accurate.
   To add, edit or delete addresses, go to Address book
 * Our system doesn’t recognize the address entered, or our carrier can’t
   deliver to that address
 * The package was damaged during transit. If this happens, the carrier may
   choose to return it to us without attempting delivery
 * The address was illegible. Address labels can occasionally be damaged or
   smeared. In those cases, the package is returned to us
 * The carrier attempted delivery but failed. Our carrier will make multiple
   attempts, but if all should fail the package is returned to us

We’re unable to re-ship items that our carrier deems undeliverable and returns
to us. To purchase an item that wasn’t delivered, you’ll need to place a new
order.

If you haven’t received word about an order being returned nor received a refund
a month after the estimated delivery date, contact us

Returns of certain products and services may be governed by law. Some services
and products may be offered with their own return policy, product-specific
warranties, limitations, restrictions and/or requirements, including but not
limited to automotive tires and batteries, protection plans, services such as
subscriptions and travel, and contact lenses ordered online. Other limitations,
restrictions, requirements and policies may apply and may vary by product or
club. See Terms and Conditions for full policy.

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