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BROWSE POLICIES

 * Vrbo terms
 * Privacy Statement
 * Cookie Statement
 * Hotels.com Rewards terms
 * Price Guarantee terms
 * How we order search results
 * Intellectual property infringement complaints and forms


PDF
Pour consulter les présentes conditions en français, veuillez cliquer ici.


TERMS OF SERVICE


Last revised: 09/25/23
Hello and welcome! We are glad that you are taking the time to read these terms
of service (the “Terms”).

These Terms are important as they, together with your booking confirmation email
(the “Booking Confirmation”), set out the legal terms on which Travel Services
are made available to you through our Service. They also cover any interactions
or communications you have with us through our Service.

Your use of our Service is conditioned upon your acceptance of these Terms. To
book a Travel Service, you must also accept these Terms. If you do not accept
these Terms, then please do not use our Service or book a Travel Service.

We may change these Terms at any time and your future use of our Service
following changes to these Terms is subject to you accepting those updated
Terms. We recommend that you save or print a copy of these Terms.

In these Terms:

“we", “us” or “our” refer to Hotels.com, L.P., a Texas Limited Partnership
having its registered office at 5400 LBJ Freeway, Suite 500, Dallas, Texas
75240, USA, which provides our Service
“our Group of Companies” refers to us, and our subsidiaries and corporate
affiliates
“our Partners” refers to any affiliated, co-branded or linked website through
which our Group of Companies provides content or service
“our Service” refers to the provision of our websites, apps and online tools
“Travel Services” refers to the travel services made available to you by the
relevant Travel Provider(s) through our Service, such as stays at a property.
“Travel Provider” refers to the travel supplier making available the Travel
Services to you through our Service
“you” refers to you, the traveler, using our Service or making a booking with
our Service.

Please read these Terms carefully.

Section 1 Rules and Restrictions

As well as these Terms, other terms and conditions provided by Travel Providers
(such as a property’s terms and conditions) also apply to your booking (“Rules
and Restrictions”)

To make a booking, you must accept the Rules and Restrictions of the Travel
Provider that you select (such as payment of due amounts, refundability,
penalties, availability restrictions and use of fares or services, etc.). The
relevant Rules and Restrictions are provided to you before you make a booking
and are incorporated by reference into these Terms.

If you violate a Travel Provider's Rules and Restrictions, your booking may be
cancelled and you may be denied access to the relevant Travel Service. You may
also lose any money paid for such booking and we or the Travel Provider may
debit your account for any costs we or they incur as a result of such violation.
Section 2 Using our Service

Our rules
We provide our Service to help you find information about Travel Services and to
assist you in booking those Travel Services. It is provided to you for no other
purpose.
You agree that:


 * you will only use our Service for personal and non-commercial purposes
 * you must be at least 18 years of age and have the legal authority to enter
   into contracts
 * you will use our Service lawfully and in compliance with these Terms
 * all information supplied by you is true, accurate, current and complete
 * if you have an account with us, you will:
 * safeguard your account information
 * be responsible for any use of your account by you or others
 * if you book on behalf of others:
 * you will obtain their authorization prior to acting on their behalf
 * you will inform them about the terms that apply to the booking (including the
   Rules and Restrictions) and ensure that they agree to such terms
 * you are responsible for paying any amounts due, for making any
   change/cancellation requests and for all other matters relating to the
   booking.


You also agree not to:


 * make any false or fraudulent booking
 * access, monitor or copy any content on our Service using any robot, spider,
   scraper or other automated means or any manual process
 * violate the restrictions in any robot exclusion headers on our Service or
   bypass or circumvent other measures employed to prevent or limit access to
   our Service
 * take any action that imposes, or may impose, an unreasonable or large load on
   our infrastructure
 * deep link to any part of our Service
 * “frame”, “mirror” or otherwise incorporate any part of our Service into any
   other website.


Access

We may, acting reasonably, deny anyone access to our Service at any time for any
valid reason. We may also make improvements and changes to our Service at any
time.

How we order your search results

There are many travel options available through our Service and we want to make
your search results as relevant as possible. At the search results page you will
see our default sort order, however you can select how to sort your results and
also use filter options to prioritise results based on your chosen preferences,
for example price, guest review score, or other criteria. You can learn more on
how we order search results here.

Within your search results we also sometimes display travel options that are
paid-for commercial listings from our Travel Providers. Such travel options are
clearly labelled for your information as “Ad” or similar equivalent labelling,
to differentiate them from other travel options.

Redirection and third-party booking services
If you are redirected from our Service to a third-party booking service (such as
for car rental) to make a travel booking, please bear in mind that any bookings
made through such a booking service will be with the third-party and not with
us. We are not responsible for bookings made through third-party booking
services and we have no liability to you in respect of such a booking. The terms
and conditions of the third-party service provider will set out what rights you
have against them and will explain their liability to you.
Section 3 Confirming a booking

Your Booking Confirmation includes the essential elements of your booking, such
as the description of the Travel Service(s) booked and the price.

We will send your Booking Confirmation and any relevant travel documents to the
email address you provide when you book. If you do not receive your Booking
Confirmation within 24 hours of making your booking, please contact us.
Section 4 Payment

Price

The price of the Travel Service(s) will be as displayed on our Service, except
in cases of obvious error.
Prices for Travel Services are dynamic and can change at any time. Price changes
will not affect bookings already accepted, except in cases of obvious error. We
display many Travel Services, and we try hard to ensure that the displayed price
is accurate. We reserve the right to correct any pricing errors on our Service.
If there is an obvious error and you have made a booking, we will offer you the
opportunity to keep your booking by paying the correct price or we will cancel
your booking without penalty. We have no obligation to make available Travel
Services to you at an incorrect (lower) price even after you have been sent a
Booking Confirmation, if the error should reasonably have been apparent to you.
Taxes

The prices displayed through our Service may include taxes or tax recovery
charges. Such taxes or tax recovery charges may include amounts associated with
value-added tax, goods and services tax, sales tax, occupancy tax and other
taxes of a similar nature.
Taxes or tax recovery charges are generally calculated or estimated on the
prices displayed through our Service before any discounts (including those
funded by us), coupons and loyalty points that may be applicable to your
booking, unless those discounts, coupons and loyalty points are considered as a
reduction in price for the purposes of calculating or estimating taxes in the
relevant jurisdiction for the booking.
You acknowledge that except as provided below with respect to tax obligations on
the amounts received from you, including facilitation fees and service fees
where applicable in accordance with Section 6 (Stays) below, our Group of
Companies does not collect taxes for remittance to applicable taxing
authorities. The tax recovery charges on Pay Now bookings are a recovery of the
estimated taxes that our Group of Companies pay to the Travel Provider for taxes
due on the services provided by the Travel Provider (such as for the rental rate
for the room). The Travel Providers are responsible for remitting applicable
taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax
rate vary greatly by jurisdiction. The actual amounts paid by our Group of
Companies to the Travel Providers may vary from the tax recovery charge amounts,
depending upon the rates, taxability, etc. in effect at the time of the actual
use of the services provided by the Travel Provider.

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that
our Group of Companies charge for services they provide (service fee and/or
facilitation fee) in certain jurisdictions. The actual amount imposed on
services provided by our Group of Companies may vary depending on the rates in
effect at the time the services are provided by the Travel Provider. In certain
jurisdictions, our Group of Companies are responsible for collecting and
remitting sales, use and/or local hotel occupancy taxes for the entire price,
including the amounts we charge for our services as well as the Travel Services
provided by the Travel Provider.
In certain jurisdictions, you may be responsible for paying local taxes imposed
by local tax authorities (such as city taxes or tourist taxes, etc.). Our Group
of Companies or the Travel Provider may charge you such local taxes. Our Group
of Companies will notify you of any local taxes that will be payable by you
before you complete your booking, where such taxes have been notified to our
Group of Companies by the Travel Provider.

The amount of local taxes can change between the booking date and stay date. If
taxes have changed by your stay date, you may be liable to pay taxes at the
higher rate.

Payment processing

When payment is taken at the time of your booking and paid for in the local
currency of our Service (as relevant), the company taking that payment (via
third-party payment processors) and charging your payment method will be the
company set out next to the relevant location of our Service in the table below.
Location
Our company taking your payment
Austria, Bahrain, Belgium, Bulgaria, China, Denmark, Egypt, Finland, France,
Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Jordan, Kuwait,
Lebanon, Malaysia, Morocco, Netherlands, Norway, Oman, Qatar, Philippines,
Portugal, Romania, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand,
Turkey, United Arab Emirates, Vietnam
Travel Partner Exchange S.L.

Australia
Travelscape, LLC. a company registered in Australia
Brazil
Expedia do Brasil Agência de Viagens e Turismo Ltda.
Argentina, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Panama, Peru,
Venezuela
Travelscape, LLC.
Canada
TPX Travel Canada ULC
Hong Kong
Travel Partner Exchange Hong Kong Limited
India
Hotels.com India Private Limited
Japan
Travel Partner Exchange Japan KK
Mexico
Expedia Mexico, S de R. L. de C.V.
New Zealand
Travel Partner Exchange New Zealand Ltd.
Singapore
Travel Partner Exchange Singapore Pte. Ltd.
South Korea
Travel Partner Exchange Korea Co., Ltd.
Switzerland
Travel Partner Exchange Switzerland Limited
United Kingdom
Travel Partner Exchange UK Limited
United States
Travelscape, LLC.

Notwithstanding the governing law and jurisdiction paragraph in Section 15
(General) of these Terms, where one of our companies (as set out in the table
above) takes your payment (via third-party payment processors) and charges your
payment method, the law governing that payment transaction will be the laws of
the location of such company.
Our Privacy Statement provides information on how we use your payment and
account information when you elect for us to store a credit or debit card or
other payment method for future use.
Payment verification
You authorize the relevant company (as set out in the table above) or the Travel
Provider to:

 * verify your payment method by obtaining a pre-authorization, charging a
   nominal fee or through other verification means, and
 * on verification, charge your payment method.

Fees charged by banks
Some banks and card issuers impose fees for international or cross-border
transactions. For example, if you make a booking using a card issued in a
different country from the Travel Provider’s location or you choose to transact
in a currency that is different from the local currency of our Service, your
card issuer may charge you an international or cross-border transaction fee.
Also, some banks and card issuers impose fees for currency conversion. For
example, if you make a booking in a currency different to the currency of your
credit card, your card issuer may convert the booking amount to the currency of
your credit card and charge you a conversion fee.
If you have any questions about these fees or the exchange rate applied to your
booking, please contact your bank or card issuer. Our Group of Companies is not
associated or responsible for any fees relating to varying exchange rates and
card issuer fees.
Currency conversion
Any currency conversion rates displayed on our Service are based on public
sources and current exchange rates, which may vary between the time a booking is
made and the time of travel. Such rates are provided for information purposes
only and, while we seek to provide information that is correct, our Group of
Companies does not guarantee the accuracy of such conversion rates because they
are not within our control.
Alternative payment methods
We may partner with providers of alternative payment methods (such as consumer
finance companies), to provide our travelers with alternative payment methods.
Our Group of Companies does not endorse or recommend any alternative payment
provider or their products or services. Our Group of Companies is not
responsible for the content or the acts or omissions of any alternative payment
provider. Your use of any such provider’s payment method is at your own risk and
will be governed by such provider’s terms and policies.

Fraud
If a booking or account shows signs of fraud, abuse, association with a
government-sanctioned person or entity, or other suspicious activity, we may
request extra information from you.
If we reasonably conclude that a booking or account is associated with fraud or
suspicious activity, we may:

 * cancel any bookings associated with your name, email address or account
 * close any associated accounts, and
 * take legal action, including to seek to hold you liable for any loss.

Please contact us about the cancellation of a booking or closing of an account.
Section 5 Cancelling or changing a booking

Cancellation or change by you
Cancellations or changes (with respect to the travel date, destination, place
where the trip starts, property or means of transport) to a booking can be made
by contacting us.
You do not have an automatic right to cancel or change a booking unless allowed
by the relevant Travel Provider under their Rules and Restrictions (which are
provided to you before you make a booking).
Travel Providers may charge you fees for cancelling (in full or part) or
changing a booking. Such fees will be set out in the Rules and Restrictions. You
agree to pay any charges that you incur. Please be aware that for changes, the
price of your new arrangements will be based on the applicable price at the time
you ask us to make the change. This price may not be the same as when you
originally booked the Travel Services. Prices tend to increase the closer to the
departure date that the change is made.
Please read the relevant Rules and Restrictions, so you know which terms apply
to your booking. For example:

 * if you book a stay at a property and you do not cancel or change your booking
   before the relevant cancellation policy period, you may be subject to the
   cancellation or change charges as shown in the relevant Rules and
   Restrictions
 * some properties do not permit cancellations of, or changes to, bookings after
   they are made
 * if you make a Pay Later booking and you do not show up or cancel the booking,
   the property may impose a no-show or cancellation charge as shown in the
   relevant Rules and Restrictions and you will be charged the property's
   no-show or cancellation charge, and
 * if you do not show up or fail to use some or all of the Travel Services
   booked, refunds may only be due to you in line with the relevant Rules and
   Restrictions.

If you want to cancel or change any part of a booking and such cancellation or
change is allowed by the relevant Travel Provider, then, in addition to any
charges imposed by the Travel Provider, we may also charge you an administration
fee. If such an administration fee applies, it will be notified to you before
you agree to proceed with the change/cancellation.
Other cancellation or change
We (and the relevant Travel Provider) may cancel your booking if full payment
for the booking, or any applicable cancellation/change charge or fee relating to
a booking is not received when due.
For a variety of reasons (such as a property is overbooked due to connectivity
issues or a property is closed due to a hurricane, etc.), it is possible that a
booking may be cancelled or changed by the Travel Provider or us. If this
happens, we will make reasonable efforts to notify you as soon as possible, and
offer alternative options/assistance where possible or a refund.
Refund
Any refunds will be transferred back to you to the payment method you used to
make the original booking. Such refunds will be made by the party that took your
original payment. We do not have visibility of a Travel Provider’s refund
process. Our fees are not refundable unless this is stated otherwise during the
booking process.
Section 6 Travel Service specific terms

This Section provides details of the terms relevant to the specific Travel
Services provided by the Travel Provider. These details are not exhaustive and
do not replace the relevant Rules and Restrictions, which are provided to you
before you make a booking.
Each Travel Service is subject to the relevant Rules and Restrictions of the
Travel Provider. Please also read this Section which will also apply to your
booking as applicable. If there is any inconsistency between this Section and
the relevant Rules and Restrictions, the relevant Rules and Restrictions
prevail.

A. Stays

Our Service may provide you with the option to Pay Now or Pay Later. Room rates
(including any applicable taxes and fees) are displayed to you through our
Service under the Pay Now and Pay Later payment options. Please note that taxes
and fees may vary depending on which payment option you choose. Tax rates and
foreign exchange rates may change in the time between booking and your stay.
Pay Now

If you select the Pay Now payment option, the relevant company (as set out
in Section 4 (Payment)) typically will charge the booking amount to your payment
method on booking.
Our Group of Companies facilitate bookings made available through our Service.
You acknowledge that our Group of Companies facilitate such bookings for a
consideration (the “facilitation fee”). The room rate displayed through our
Service is a combination of the amount charged by the Travel Provider (for their
services for the rental of the room) and the facilitation fee (charged and
retained by our Group of Companies). Our Group of Companies may also charge and
retain separate service fees as additional compensation in servicing your
booking, which may vary based on the amount and type of booking.
You agree that your payment method will be charged by our Group of Companies for
the total booking amount, which includes the room rate displayed through our
Service, plus tax recovery charges and service fees or, where applicable, taxes
on the room rate and/or services provided by our Group of Companies. On making
your booking request you authorize our Group of Companies to facilitate the
booking on your behalf, including making payment arrangements with Travel
Providers.

Pay Later

If you select the Pay Later payment option, the Travel Provider typically will
charge your payment method in the local currency at the time of your stay or as
otherwise notified to you during the booking process.

Deposit

Some Travel Providers require a payment card or cash deposit at check-in to
cover extra expenses incurred during your stay. Such deposit is not related to
any payment received by the relevant company (as set out in Section 4 (Payment))
for your booking.

First night no-show

If you do not show for the first night of your stay booking, but plan to check
in for the subsequent nights, please confirm this with us before the original
check-in date. If you do not confirm this, then your whole booking may be
cancelled. Refunds for no-show will only be due to you in line with the relevant
Rules and Restrictions of the property.
Group bookings

You may not book more than 8 rooms through our Service for the same property for
the same stay dates. If you book more than 8 rooms in separate bookings, we may
cancel your bookings. We may also charge you a cancellation fee and if you paid
a non-refundable deposit, such deposit may be forfeited. If you want to book
more than 8 rooms then please book through the “Groups and Meetings” section via
our Service. You may be asked to sign a written contract or pay a non-refundable
deposit.

Ratings
Ratings shown through our Service indicate what you might expect from properties
displaying that rating level, including (where applicable) through local and
national star rating organizations. These may differ from standards in your own
country. Site displayed ratings do not represent or promise any particular
feature or amenity. Additional information is available in the “Overview” or
“Amenities” section of the property details page. These guidelines are subject
to change, and our Group of Companies and our Partners cannot guarantee the
accuracy of any specific rating displayed from time to time through our Service.

Meals
If meals are part of your stay booking, the number of meals included depends on
the number of nights of your stay. Full board normally includes breakfast, lunch
and dinner. Half board normally includes breakfast and either lunch or dinner.
No refunds will be available if one or more meals are not consumed.
B. Vrbo Vacation Rentals

When you book a vacation rental property distributed through our Service from
Vrbo or one of the Vrbo brands (Stayz, Bookabach, FeWo Direkt and Abritel),
referred to as a “Vrbo Vacation Rental”, these Terms apply to your use of our
Service, but the Vrbo terms and conditions we present to you during the booking
process apply to your payment and booking of the Vrbo Vacation Rental.

Section 7 International travel

International travel

Although most travel occurs without incident, travel to certain destinations may
involve more risk than others. You must review any travel warnings/advice, etc.
issued by the relevant governments before you book international travel. You
should also monitor such travel warnings/advice during travel and before your
return journey to help avoid and minimise any potential disruptions.
Health
You should check the recommended inoculations/vaccinations which may change at
any time. You should consult your doctor before you depart. You are responsible
for ensuring you:

 * meet all health entry requirements
 * receive the relevant/required inoculations/vaccinations
 * take all recommended medication, and
 * follow all medical advice in relation to your travel.

Passport and visa
You must consult the relevant Embassy or Consulate for passport and visa
information. Requirements may change so check for up-to-date information before
booking and departure and allow sufficient time for all relevant applications.
Our Group of Companies is not liable if you are refused entry onto a flight or
cruise ship (if applicable) or into any country, due to your conduct, including
your failure to carry the correct and adequate travel documents required by any
Travel Provider, authority or country (including countries you are transiting
through). This includes all stops made by an aircraft or cruise ship (if
applicable), even if you do not leave the aircraft or airport or cruise ship.
Some governments require airlines to provide personal information about all
travelers on their aircraft. The data will be collected either at the airport
when you check in or in some circumstances when you make your booking. Please
contact the relevant airline you are travelling with if you have any questions
about this.
Our Group of Companies does not represent or warrant that travel to
international destinations is advisable or without risk and is not liable for
damages or losses that may result from travel to such destinations.
Section 8 Liability
Our liability
We own and operate our Service and the Travel Providers provide the Travel
Services to you.
To the maximum extent permitted by law, our Group of Companies and our Partners
will not be liable for:

 * any such Travel Services that the Travel Providers make available to you
 * for the acts, errors, omissions, representations, warranties or negligence of
   any such Travel Providers, or
 * for any personal injuries, death, property damage or other damages or
   expenses resulting from the above.

The Travel Providers provide us with information describing the Travel Services.
This information includes Travel Service details, photos, rates and the relevant
Rules and Restrictions, etc. We display this information through our Service.
The Travel Providers are responsible for ensuring that such information is
accurate, complete and up to date. Our Group of Companies and our Partners will
not be liable for any inaccuracies in such information, unless and only if we
directly caused such inaccuracies (and this also includes property ratings which
are intended as guidance only and may not be an official rating). Our Group of
Companies and our Partners make no guarantees about the availability of specific
Travel Services.
Photos and illustrations on our Service are provided as a guide to show you the
level and type of accommodation only.
To the maximum extent permitted by law, except as expressly set out in these
Terms:

 * all information, software, or Travel Services displayed through our Service
   are provided without any warranty or condition of any kind. This includes,
   but is not limited to, any implied warranties and conditions of satisfactory
   quality, merchantability, fitness for a particular purpose, title or
   non-infringement, and
 * our Group of Companies and our Partners disclaim all such warranties and
   conditions.

The display of Travel Services through our Service is not an endorsement or
recommendation of such Travel Services by our Group of Companies or our
Partners. Our Group of Companies and our Partners disclaim, to the maximum
extent permitted by law, all warranties and conditions that our Service, its
servers or any email sent from us or our Partners are free of viruses or other
harmful components.
To the maximum extent permitted by law and subject to the limitations in these
Terms, neither our Group of Companies nor our Partners will be liable for any
direct, indirect, punitive, special, incidental or consequential losses or
damages arising from:

 * the Travel Services,
 * the use of our Service,
 * any delay or inability to use our Service, or
 * your use of links from our Service,

whether based in negligence, contract, tort, strict liability, consumer
protection statutes, or otherwise, and even if our Group of Companies and our
Partners have been advised of the possibility of such damages.
If our Group of Companies or our Partners are found liable for any loss or
damage under these Terms, then, to the maximum extent permitted by law, we shall
only be liable to you for direct damages that were:

 * reasonably foreseeable by both you and us (or our Partners as applicable),
 * actually suffered or incurred by you, and
 * directly attributable to our actions (or the actions of our Partners as
   applicable),

and in the event of any liability of our Group of Companies and/or our Partners,
such liability will in no event exceed, in total, the greater of (a) the cost
paid by you for the Travel Services in question or (b) one-hundred dollars
(US$100.00) or the equivalent in local currency.
This limitation of liability reflects the allocation of risk between you and us.
The limitations specified in this Section will survive and apply even if any
limited remedy specified in these Terms is found to have failed its essential
purpose. The limitations of liability provided in these Terms inure to the
benefit of our Group of Companies and our Partners.
Every instance of force majeure, including the interruption of means of
communication or a strike (by airlines, properties or air traffic controllers,
as applicable), will lead to the suspension of the obligations in these Terms
that are affected by the force majeure event. In such a case the party affected
by the force majeure event will not be liable as a result of the inability to
meet such obligations.
Indemnity
You agree to defend and indemnify our Group of Companies and our Partners and
any of their officers, directors, employees and agents from and against any
claims, causes of action, demands, recoveries, losses, damages, fines, penalties
or other costs or expenses of any kind or nature (“Losses”), including but not
limited to, reasonable legal and accounting fees, brought by third parties as a
result of:

 * your breach of these Terms or the documents referenced in them
 * your violation of any law or the rights of a third-party, or
 * your use of our Service,

to the extent that such Losses are not directly caused by the actions of our
Group of Companies or our Partners (as applicable).
Section 9 Reviews, comments and photos
By submitting content to our Service by email, postings or otherwise, including
any property reviews, photos, videos, questions, comments, suggestions, ideas or
the like contained in any submissions (collectively "Submissions"), you:


 * confirm that all Submissions you make are your original creation and that you
   have and will maintain all rights necessary to allow us to use the
   Submissions as set out in these Terms, and
 * grant our Group of Companies and our Partners as permitted by law, a
   non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully
   sub-licensable through multi-levels right to use, reproduce, modify, adapt,
   translate, distribute, publish, create derivative works from and publicly
   display and perform such Submissions throughout the world in any media, now
   known or later devised.


You also acknowledge and agree that our Group of Companies and our Partners may
choose to use the name that you submit with such Submission to attribute your
Submissions (for example, listing your first name and hometown on a review that
you submit) at our discretion in a non-identifiable format. Such Submissions may
also be shared with the Travel Providers.

You also grant our Group of Companies the right to legally pursue any person or
entity that violates your or our Group of Companies’ rights in the Submissions.

Submissions are non-confidential and non-proprietary.

If possible, you expressly waive any and all ‘moral rights’ (including rights of
attribution or integrity) that may subsist in your Submissions. You agree that
you have no objection to the publication, use, modification, deletion or
exploitation of your Submissions by our Group of Companies, our Partners or any
of our other licensees.

You are fully responsible for the content of your Submissions. You must not post
or transmit to or from our Service and agree that any Submissions you make do
not contain any content that:


 * is unlawful, threatening, libellous, defamatory, obscene, pornographic, or
   would violate publicity or privacy rights or any law
 * is commercial (such as solicitation of funds, advertising, or marketing of
   any goods or services, etc.)
 * infringes, misappropriates or violates any copyright, trademark, patent or
   other proprietary right of any third-party, or
 * is objectionable on the grounds of public interest, public morality, public
   order, public security or national harmony.


You will be solely liable for any damages resulting from not complying with the
rules above, or any other harm resulting from your posting of Submissions to our
Service.

We may exercise our rights (for example: to use, publish, display, delete, etc.)
to any Submissions without notice to you.

If you submit more than one review for the same property, only your most recent
Submission is eligible for use.
All Submissions must also comply with the following guidelines, as well as any
further guidelines which may be brought to your attention during the content
submission process:

 * On topic – all Submissions must be relevant to property, restaurant,
   location, or general travel experiences.
 * Original – you may only submit your own reviews, photos and other content. Do
   not submit content from any other source (personal or commercial).
 * Non-commercial – do not make any Submissions that include third party
   trademarks, logos, branding, images of celebrities or other recognisable
   people, promotional materials, or any other content intended for commercial
   purposes.
 * No harmful files – do not make any Submissions that contain viruses or other
   harmful code that is either intended or may result in damage to our systems
   and/or those using them. Comments containing HTML tags or URLs will not
   format correctly on our site.
 * Photos - images must be in BMP, PNG, GIF, or JPEG format with a file size of
   5 MB or less.

We claim no ownership or endorsement of, or affiliation with, any Submissions
made by you.
Section 10 Intellectual property policy and notices

Copyright and trademark notices

All contents of our Service are ©2023 Hotels.com, L.P., an Expedia Group
company. All rights reserved. Hotels.com and the Hotels.com logo are trademarks
of Hotels.com, L.P. Other logos and product and company names mentioned herein
may be the trademarks of their respective owners. We are not responsible for
content on websites operated by parties other than us.
The Google® Translate tool is made available through our Service to enable you
to translate content, such as user-generated reviews. The Google® Translate tool
uses an automated process to translate text and this may result in inaccuracies.
Your use of the Google® Translate tool is entirely at your own risk. We do not
make any promises, assurances or guarantees on the accuracy or completeness of
the translations provided by Google® Translate.
Our Service may contain links to websites operated by parties other than us.
Such links are provided for your reference only. We do not control such websites
and are not responsible for their content or your use of them. Our inclusion of
such links does not imply any endorsement of the material on such websites or
any association with their operators.
If you are aware of an infringement of our brand, please let us know by emailing
us at TrademarkComplaints@expediagroup.com. We only address messages concerning
brand infringement at this email address.
Intellectual property infringement policy and complaints
We respect the intellectual property rights of others and expect our suppliers,
partners, and users (collectively “Users”) to do the same. We have a policy of
prohibiting Users from posting materials that infringe the copyright, trademark
rights, or other intellectual property rights of others, and under appropriate
circumstances we will terminate the account of Users who are repeat infringers.
The requirements and instructions for filing copyright and trademark complaints
can be found in the “Intellectual Property Infringement Complaints and Forms”
located here.
Patent notices
One or more patents owned by us or our Group of Companies may apply to our
Service and to the features and services accessible through our Service.
Portions of our Service operate under license of one or more patents. Other
patents pending.
Section 11 Software available on our Service

Software
Any software made available to download from our Service or a mobile app store
("Software"), is the copyrighted work of our Group of Companies or our
respective suppliers. Your use of the Software is governed by the terms of the
end user license agreement (if any) which accompanies the Software ("License
Agreement"). You must first agree to the License Agreement to install, download
or use any Software.
For any Software not accompanied by a License Agreement, we grant you a limited,
personal, non-exclusive, non-transferable and non-sub-licensable license to
download, install and use the Software for using our Service in line with these
Terms and for no other purpose. The Software is provided to you free of any fees
or charges.
All Software (such as all HTML code and Active X controls, etc.) contained on
our Service, is owned by our Group of Companies, our Partners or our respective
suppliers. All Software is protected by copyright laws and international treaty
provisions. Any reproduction or redistribution of the Software is prohibited by
law and may result in severe civil and criminal penalties. Anyone who violates
this will be prosecuted.
Without limiting the above, copying or reproduction of the Software to any other
server or location for further reproduction or redistribution is expressly
prohibited. The Software is warranted, if at all, only according to the terms of
the License Agreement.
Map terms
Your use of mapping available on our Service is governed by the GGoogle Terms of
Use, Google Acceptable Use Policy, Google Legal Notices and Google Privacy
Statement and the Microsoft Terms of Use and Microsoft Privacy Statement. Google
and Microsoft reserve the right to change their Terms of Use and Privacy
Statements at any time, at their sole discretion.
OpenStreetMap geo data used in mapping is © OpenStreetMap contributors and
available under theOpen Database License (ODbL).
Section 12 Your privacy and personal information
We are committed to the privacy, confidentiality, and security of personal
information entrusted to us.
Please review our current Privacy Statement, which also governs your use of our
Service and is incorporated by reference into these Terms, to understand our
practices.
Section 13 Rewards program

We have a free loyalty program available to our travelers. For more information
on our program and its benefits, please see our current terms and conditions.
These are incorporated by reference into these Terms.

Section 14 Contact us and complaints

For answers to your questions or ways to contact us, visit our support page
here.
Section 15 General
Governing law and jurisdiction
Our Service is operated by a U.S. entity and, except as restricted by applicable
law, these Terms are governed by the laws of the State of Texas, USA. Except as
restricted by applicable law, you consent to the exclusive jurisdiction and
venue of the courts in Dallas County, Texas, USA, in all disputes arising out of
or relating to the use of our Service or these Terms.
Class action waiver

This paragraph applies only to persons resident outside Quebec, Ontario, or
Saskatchewan. Subject to applicable law, any dispute, whether in court or
otherwise, will be conducted solely on an individual basis. You agree that you
shall not have the right or authority for any dispute to be brought as a class
action, or to participate in any class action or other proceeding in which any
person acts or proposes to act in a representative capacity.
Insurance
Unless otherwise stated, prices displayed do not include travel insurance. You
are advised to take out insurance that covers the consequences of certain cases
of cancellation and certain risks (such as the cost of repatriation in the event
of an accident or illness). You are responsible for ensuring that any insurance
policy taken out adequately covers your requirements. You may be shown certain
travel insurance products. If so, details of the insurance provider, relevant
key information and terms and conditions will be shown on our Service.
Failure to invoke
Our failure or delay to enforce any provision of these Terms does not waive our
right to enforce the same or any other provision(s) of these Terms in the
future.
Unenforceable provisions
If any provision (or part provision) of these Terms is found by a court or other
authority of competent jurisdiction to be invalid, illegal or unenforceable,
that provision (or part provision) shall, if required, be deemed not to form
part of these Terms with you. In such a case, the validity and enforceability of
the other provisions shall not be affected.
Entire agreement
These Terms constitute the entire agreement between you and us with respect to
our Service. They supersede all prior or contemporaneous communications (whether
electronic, oral, or written) between you and us about our Service.
Assignment
We may, and you may not, assign, subcontract or delegate rights, duties or
obligations under these Terms.
Third-party rights
Save as expressly stated in these Terms we do not intend any part of these Terms
to be enforceable by any person who is not a party to these Terms. No
third-party's consent shall be required for the waiver, variation or termination
of any part of these Terms. These Terms do not give rise to any rights under any
applicable laws or regulations in relation to rights of third parties to enforce
any part of these Terms.
Survival of obligations
Any provision of these Terms, which expressly, or by its nature, imposes
obligations beyond the expiration, or termination of these Terms, shall survive
such expiration or termination.
Section 16 Registrations

Travel registrations
Seller of Travel: Hotels.com L.P. is a registered seller of travel in each of
the US states listed below

• California registration number: 2083949-50
• Florida registration number: ST36670
• Hawaii registration number: TAR-7105
• Washington registration number: 603057717

Registration as a seller of travel in California does not constitute the State’s
approval.

Hotels.com is represented in Québec by Tour East Holidays (Canada) Inc., a
Québec licensee. For residents of Québec, prices include a contribution to the
Indemnity Fund of 0.35% of the valueof travel services purchased.
New York State tax registration
New York sales taxes and New York City occupancy taxes, where applicable, are
due on your property stay. For Pay Now stay bookings, Travelscape, LLC.’s New
York sales tax vendor registration number is 880392667 and its New York City
hotel occupancy tax registration number is 033960.
Please click below for additional information:
New York State Certificate of Authority
New York City Certificate of Authority


ADDITIONAL INFORMATION ABOUT EXPEDIA GROUP

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 * * Some hotels require you to cancel more than 24 hours before check-in.
   Details on site.

 * © 2023 Hotels.com is an Expedia Group company. All rights reserved.
 * Hotels.com and the Hotels.com logo are trademarks or registered trademarks of
   Hotels.com, LP in the United States and/or other countries. All other
   trademarks are the property of their respective owners.

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