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Submitted URL: http://wavitysupport.org/
Effective URL: https://www.wavity.com/
Submission: On May 21 via api from BE — Scanned from NL
Effective URL: https://www.wavity.com/
Submission: On May 21 via api from BE — Scanned from NL
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Solutions Help and Service DeskWork and Project ManagementAutomate WorkflowSaaS-ify Homegrown Apps with No CodingCustomer Relationship Management (CRM) Platform Resources DemoVideosBlogsCase StudiesDocumentation Pricing Help and Service DeskAutomate WorkflowWork and Project ManagementSaaS-ify Homegrown Apps with No CodingCustomer Relationship Management (CRM) About Us CareersContact Request a DemoFree Trial TICKET RESOLUTION WITH AI AUTOMATION Employ AI to analyze and categorize the ticket based on its content, priority, and other factors. AUTOMATED TICKET CATEGORIZATION AND ROUTING Assign tickets to appropriate categories and route them to a password management system for the secure storage of sensitive information. EMPOWERING AGENTS WITH AI ANALYSIS BOT Automate the assignment of AI-related tasks to agents to improve efficiency and task prioritization. EMPOWERING AGENTS WITH AI ANALYSIS BOT Automate the assignment of AI-related tasks to agents to improve efficiency and task prioritization. STREAMLINE TICKET RESOLUTION PROCESS REAL-TIME Mark successfully resolved issues as completed within your system through the AI-driven automated ticket closure. REAL-TIME SENTIMENT ANALYSIS Analyze text-based interactions within the dashboard to classify sentiments as positive, negative, mixed or neutral. Slide 2 of 6. Try For Free Your browser does not support the video tag. trustED by customers... ...AND EXPERTS We move beyond best practices to make sure everything you do with us is safe and secure, from access to policies to the data flows through your work COMMON SUPPORT CHALLENGES Incomplete Picture of Customer Churn Poor customer insight analysis and representation lead to a high customer churn rate. Untapped Valuable Customer Insight Inefficient customer data analysis leads to poor customer support strategy leaving your team scratching their heads. Overwhelming Escalations Inadequate effective customer support strategies lead to exhausted teams and unhappy customers. Team Productivity Decline The inability to automate mundane tasks and assign tickets dynamically based on categories leads to agent fatigue and turnover. PROACTIVE APPROACH TO REALIZE YOUR BUSINESS' POTENTIAL Expertly provide valuable customer insight to automate and streamline your customer support process with Wavity's Software Solutions. Request a Demo Today Improve Customer Growth and Retention Wavity lets you customize how you want to see your data and how you want to see them. Identify problem areas clearly to formulate clear strategies to accelerate customer growth and retention. Untapped Valuable Customer Insight Transform your customer data into actionable insights and equip your team with the right tools and resources to deliver exceptional customer support. Customer Escalation Prediction Proactively identify high-risk support tickets using AI-driven analysis of customer behavior and insight to formulate the right prevention strategy. Boost Agent Productivity Assigning tickets dynamically based on categories and automating mundane tasks empowers your agents to focus on delivering exceptional customer support on more complex customer queries. STAY AHEAD OF THE GAME WITH OUR POWERFUL PLATFORM EXPANDABLE AUTOMATION Wavity is designed to grow as you grow. As your business needs change, you can adapt and adjust the platform to accommodate changes in minutes. THIRD-PARTY INTEGRATIONS Wavity will fit into your existing business infrastructure without the need to change any of your current processes. No transferring or importing required—stay connected to your existing business information in just a few clicks. MOBILE-FIRST INFRASTRUCTURE Wavity was built with mobile in mind from the beginning. Our web and mobile interfaces are tied into a single code base that keeps them always in sync - anytime, anywhere, from any device without additional cost. CUSTOMIZABLE ZERO-CODE APPLICATIONS Wavity helps you easily develop robust applications to help you scale with ease. Even complex applications customized to your business processes can be launched with our zero-code platform, eliminating the need for dedicated IT resources. Request a Demo Today SIMPLE AND INTUITIVE: GETTING STARTED WITH WAVITY Only Wavity uses the groundbreaking approach of combining all your crucial business functions within a single AI-infused, zero-code ITSM platform. Discover how it can transform and improve automation processes for all business sizes and types. Here's how the magic happens. TICKETING SOLUTION AI-driven ticketing solution designed to provide valuable customer interaction analysis and easy customizable ticketing process, and automate and categorize customer inquiries. Learn More HELP AND SERVICE DESK Set your help and service desk team to success with efficient and user-friendly solutions. Learn More WORK AND PROJECT MANAGEMENT All-in-one work and project management solution that seamlessly integrates with your existing project or program management tools. Learn More AUTOMATE WORKFLOWS Automate workflow and build your process with Wavity’s wBOTS to fit your unique business needs without dedicated IT personnel. Learn More SAAS-IFY HOMEGROWN APPS WITH NO CODING Recreate and improve your homegrown apps or build your own SaaS apps with zero coding. Learn More WHY CUSTOMERS LOVE WAVITY AB Wavity help and Service desk provides multiple types of benefits. Reporting and analytics functions will provide you with the overall picture of support, and through the customizable dashboard, employees can select and raise the tickets easily, with no extra manual effort required to know the status of tickets. The support Operation Team is able to meet the SLA and able to provide the best support in a timely manner. View Testimonial Read More G2 Testimonials SS Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month. View Testimonial Read More Capterra Testimonials "Wavity was very quickly able to replace our homegrown ticketing application with a modern cloud solution, which streamlined our operations and greatly simplified application maintenance. Most importantly, customers and support staff are thrilled with the ease of use, and we can now make changes in a few days and sometimes in hours." "Using Wavity, we were able to address all our business process issues – in less than a month. User Experience improved significantly, and costs were dramatically reduced because of the Wavity Platform." "Wavity’s zero-code solution greatly increased user satisfaction for our company. Significant cost savings were just a bonus." RESOURCES FOR YOUR BUSINESS Empower your business with the tools and knowledge essential to guide you toward success. March 4, 2024 MASTERING TICKET MANAGEMENT WITH WAVITY: IT SERVICE DELIVERY Explore the key aspects of ticket management with Wavity's AI-powered capabilities. Learn actionable tips for efficient support, communication, and IT service delivery. Wavity Team Read More January 8, 2024 NO-CODE VS. LOW-CODE: CHOOSING THE RIGHT TECH FOR YOUR BUSINESS NEEDS Understand the differences between no-code and low-code platforms. Explore their benefits, advantages for different teams, and learn how to innovate with Wavity. Wavity Team Read More December 27, 2023 ENSURING DATA SECURITY IN THE ERA OF PERSONALIZED CUSTOMER EXPERIENCES Explore Wavity's comprehensive strategy for data security in the digital age. Dive into our SOC-2, HIPAA, GDPR, and ISO 27001 certified measures for safeguarding customer data while delivering personalized experiences. Wavity Team Read More December 19, 2023 AI INTENT ANALYSIS FOR CUSTOMER-CENTRIC BUSINESS STRATEGIES | WAVITY Learn about AI-driven Intent Analysis and its role in delivering exceptional customer experiences. Learn how Wavity's AI-powered business software can help Wavity Team Read More December 18, 2023 CUSTOMER INTENT IN AI AND ITS CRUCIAL ROLE IN CUSTOMER SERVICE | WAVITY Discover the significance of customer intent in providing exceptional customer service. Learn how AI and machine learning can enhance customer support. Wavity Team Read More December 14, 2023 FAQS - DECODING SENTIMENT ANALYSIS FOR CONTACT CENTERS: A COMPREHENSIVE GUIDE Understanding and responding to customer sentiments are integral to the success of contact centers. Sentiment analysis is a powerful tool in customer service, which allows organizations to glean valuable insights from customer interactions. This comprehensive guide aims to answer all your questions about sentiment analysis for contact centers, providing a deep dive into its applications, benefits, challenges, and best practices. Wavity Team Read More View All Resources EXPERIENCE THE POWER OF WAVITY FOR YOUR BUSINESS We've helped countless businesses minimize the time investment, technical resources, and learning curve required to integrate a robust operational tracking system - all at an affordable price. Don't take our word for it; experience the Wavity difference firsthand with our free trial. Get Started Today! FREE TRIAL Choose a topicPick a SolutionHelp and Service DeskWork And Project ManagementAutomate WorkflowsSaaS-Ify Homegrown ApplicationsCustomer Relationship Management (CRM) Phone number Work Email “With Wavity, we can deliver an application solution to our users within days or weeks, compared to the months or even years it would take with traditional development methods.” Thank you! Your Free Trial request has been submitted! Please wait for our email. Oops! Something went wrong while submitting the form. GET STARTED Choose a topicPick a SolutionHelp and Service DeskWork And Project ManagementAutomate WorkflowsSaaS-Ify Homegrown ApplicationsCustomer Relationship Management (CRM) Choose a planPick a PlanStandardProfessionalEnterprise Phone number Work Email “With Wavity, we can deliver an application solution to our users within days or weeks, compared to the months or even years it would take with traditional development methods.” Thank you! Your Free Trial request has been submitted! Please wait for our email. Oops! Something went wrong while submitting the form. CONTACT US We're here to answer all your questions! Connect with our Sales Team today to get more information on our pricing. Company * Full Name * Phone number * Email * Tell us a little about your requirement * “With Wavity, we can deliver an application solution to our users within days or weeks, compared to the months or even years it would take with traditional development methods.” Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. DOWNLOAD Full Name * Company * Phone number * Business Email * Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. A modern SaaS platform which makes business very frictionless for your internal teams as well as customers and partners at a price that will not break the bank. UsA Contact Info contact@wavity.com 1-855-928-4891 QUICK LINKS PlatformSolutionsDocumentationSupportRequest a DemoCareersPrivacy PolicyTerms of Service Newsletter Thank you! You are now subscribed to our newsletter! Oops! Something went wrong while submitting the form. All rights reserved. Copyright 2024 © Wavity, Inc.