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Guide, Feedback, and Issue Reporting

 * Industries Close Industries Open Industries
    * Business Empower growth through virtual training that supports onboarding,
      talent development, and compliance
    * Financial Services Build collaborative and engaging virtual training that
      meets evolving compliance and security needs
    * Manufacturing Promote safety and keep your distributed workforce
      up-to-date with an engaging training solution
    * Higher Education Offer high-quality, in-demand courses that match the
      flexibility students want with a robust virtual classroom
    * Healthcare Deliver scalable, high-quality healthcare training and engaging
      group therapy sessions with a HIPAA-certified solution
    * Government Train your team at scale and ensure compliance with a fully
      secure, FedRAMP-certified virtual training platform
    * K-12 Serve more students with a flexible, engaging online learning
      environment that fosters active learning

 * Solutions Close Solutions Open Solutions
    * Drive Learner EngagementBring live online courses to life with a learning
      environment that promotes active participation, collaboration,
      interaction, and discussion
    * Scale Access to Quality InstructionDeliver well-crafted, repeatable
      virtual learning that ensures your entire community of learners has access
      to top-notch training and education
    * Transform Employee OnboardingOffer new employees a differentiated
      experience from the start with a solution that ensures personal success
      and positive organizational impact
   
    * Upskill & Reskill EmployeesEmpower your team with scalable virtual
      training that retains top talent, aligns your organization, and fosters
      the culture of success needed for growth
    * Foster Community & ConnectionConnect instructors and learners alike,
      creating a true sense of community that ensures distance or circumstance
      doesn’t hinder collaborative learning
    * Reimagine Leadership DevelopmentHelp your top talent grow through virtual
      leadership programs focused on connection, hands-on learning, and
      continuous growth
   
   Discover how our customers use Class to power virtual live learning
   See Customer Stories
 * Product Close Product Open Product
   
   Features
   
    * Seamless Course Setup & Delivery Save time spent on administrative tasks,
      like preparing sessions and rostering
    * Collaborative, Active Learning Deliver a dynamic and interactive online
      learning experience with instructor-led tools
    * Data & Automation Demonstrate efficacy and measure what matters with data
      dashboards
    * Flexible, Accessible InterfaceCreate an inclusive learning space tailored
      to meet the needs of all learners
   
   Products
   
    * Class for Zoom
    * Class for Microsoft Teams
    * Class for Web
   
   Integrations
   
    * Docebo
    * Cornerstone OnDemand
    * Canvas by Instructure
    * D2L Brightspace
    * Blackboard Learn
    * Open LMS

 * Learn Close Learn Open Learn
   
   Resources
   
   Guides, discussions, and research about virtual learning, collaboration, and
   more
   
   View all resources
    * Blog Stay up-to-date on what’s trending in online learning and virtual
      instructor-led training
    * Customer StoriesDiscover how customers around the world use Class to power
      virtual live learning
    * Webinars Watch our virtual instruction thought leader and product sessions
      on demand
   
    * eBooksRead thought leader pieces about online learning and virtual
      training
    * Infographics Digest the latest research with data visualizations and
      engaging visuals
    * Videos Discover deep dives into industry trends, expert takes, and
      visionary perspectives

 * Company Close Company Open Company
   
   About Class
   
   Founded in 2020 by education technology leader, Michael Chasen, Class is on a
   mission to change the way the world learns
   
   Learn more
    * AboutLearn how Class is forging a new culture of learning
    * Leadership & InvestorsMeet the leaders behind the best‑in‑class virtual
      learning platform
    * Partner Program Explore our partner program and grow your sales with Class
   
    * Newsroom Stay updated on Class updates, press, and achievements
    * CareersJoin our team and help change the way the world learns
    * Contact UsCall us at 202-964-7111 or get in touch with our Class support
      team

 * EN

Get a demo


 * Industries Close Industries Open Industries
    * Business Empower growth through virtual training that supports onboarding,
      talent development, and compliance
    * Financial Services Build collaborative and engaging virtual training that
      meets evolving compliance and security needs
    * Manufacturing Promote safety and keep your distributed workforce
      up-to-date with an engaging training solution
    * Higher Education Offer high-quality, in-demand courses that match the
      flexibility students want with a robust virtual classroom
    * Healthcare Deliver scalable, high-quality healthcare training and engaging
      group therapy sessions with a HIPAA-certified solution
    * Government Train your team at scale and ensure compliance with a fully
      secure, FedRAMP-certified virtual training platform
    * K-12 Serve more students with a flexible, engaging online learning
      environment that fosters active learning

 * Solutions Close Solutions Open Solutions
    * Drive Learner EngagementBring live online courses to life with a learning
      environment that promotes active participation, collaboration,
      interaction, and discussion
    * Scale Access to Quality InstructionDeliver well-crafted, repeatable
      virtual learning that ensures your entire community of learners has access
      to top-notch training and education
    * Transform Employee OnboardingOffer new employees a differentiated
      experience from the start with a solution that ensures personal success
      and positive organizational impact
   
    * Upskill & Reskill EmployeesEmpower your team with scalable virtual
      training that retains top talent, aligns your organization, and fosters
      the culture of success needed for growth
    * Foster Community & ConnectionConnect instructors and learners alike,
      creating a true sense of community that ensures distance or circumstance
      doesn’t hinder collaborative learning
    * Reimagine Leadership DevelopmentHelp your top talent grow through virtual
      leadership programs focused on connection, hands-on learning, and
      continuous growth
   
   Discover how our customers use Class to power virtual live learning
   See Customer Stories
 * Product Close Product Open Product
   
   Features
   
    * Seamless Course Setup & Delivery Save time spent on administrative tasks,
      like preparing sessions and rostering
    * Collaborative, Active Learning Deliver a dynamic and interactive online
      learning experience with instructor-led tools
    * Data & Automation Demonstrate efficacy and measure what matters with data
      dashboards
    * Flexible, Accessible InterfaceCreate an inclusive learning space tailored
      to meet the needs of all learners
   
   Products
   
    * Class for Zoom
    * Class for Microsoft Teams
    * Class for Web
   
   Integrations
   
    * Docebo
    * Cornerstone OnDemand
    * Canvas by Instructure
    * D2L Brightspace
    * Blackboard Learn
    * Open LMS

 * Learn Close Learn Open Learn
   
   Resources
   
   Guides, discussions, and research about virtual learning, collaboration, and
   more
   
   View all resources
    * Blog Stay up-to-date on what’s trending in online learning and virtual
      instructor-led training
    * Customer StoriesDiscover how customers around the world use Class to power
      virtual live learning
    * Webinars Watch our virtual instruction thought leader and product sessions
      on demand
   
    * eBooksRead thought leader pieces about online learning and virtual
      training
    * Infographics Digest the latest research with data visualizations and
      engaging visuals
    * Videos Discover deep dives into industry trends, expert takes, and
      visionary perspectives

 * Company Close Company Open Company
   
   About Class
   
   Founded in 2020 by education technology leader, Michael Chasen, Class is on a
   mission to change the way the world learns
   
   Learn more
    * AboutLearn how Class is forging a new culture of learning
    * Leadership & InvestorsMeet the leaders behind the best‑in‑class virtual
      learning platform
    * Partner Program Explore our partner program and grow your sales with Class
   
    * Newsroom Stay updated on Class updates, press, and achievements
    * CareersJoin our team and help change the way the world learns
    * Contact UsCall us at 202-964-7111 or get in touch with our Class support
      team

 * EN

Get a demo


Customer Story
Business


HOW VOLVO BRINGS THE IN-PERSON TRAINING EXPERIENCE ONLINE

Volvo transformed online learning by implementing Class, creating a more
interactive and engaging experience that combines the connectivity of virtual
learning with the best qualities of in-person training.


VOLVO AT-A-GLANCE

500+

Virtual training options available

400

U.S. dealerships

145,000

Number of delivered trucks 2023

 * Business
 * Greensboro, NC
 * 11,500 employees

Contents

 * The ChallengeBringing the in-person experience to the online classroom
 * The SolutionEmbracing flexibility and increasing engagement
 * The ResultA better learning experience with a more powerful platform




THE CHALLENGEBRINGING THE IN-PERSON EXPERIENCE TO THE ONLINE CLASSROOM

Click for sound



1:21










Volvo Trucks North America—a key division of the globally renowned Volvo
Group—faced a significant challenge in transitioning its workforce training
programs to a virtual environment. With their headquarters in Greensboro, North
Carolina and additional locations across the U.S., the team needed a solution to
maintain the level of engagement and connection that employees experienced in
in-person training sessions. Virtual training initially presented barriers to
interaction, leaving facilitators struggling to foster a sense of connection and
engagement. For Volvo, replicating the hands-on, collaborative nature of
in-person training in a virtual setting became a pressing priority.

“Setting up virtual training was different because before I was face-to-face,”
says Deitra Dobbins, System Sales Training and Solutions Manager. “The challenge
was basically keeping trainees engaged because they’re sitting at home now, and
they’ve got everything else around them going on.”

A sense of personal connection also proved elusive in virtual settings. “There’s
definitely a level of difficulty when it comes to virtual training, period,”
adds Liz Smith, Aftermarket Training Manager. “As a facilitator, it means
bringing a lot more personality and energy, which can be exhausting. I’ve had
courses where everything’s done through chat, so I feel like I’m essentially
talking to myself and reading to everybody what I’m looking at in the chat.
That’s probably one of the biggest struggles with virtual learning, is just the
fact that you lose that personal connection and personal touch.”

In order to make virtual training a success, Volvo needed a partner that could
replicate the in-person experience and increase engagement and connection in an
online classroom environment.




THE SOLUTIONEMBRACING FLEXIBILITY AND INCREASING ENGAGEMENT

Click for sound



1:34










To address their challenges with connection and learner engagement in the
virtual classroom, Volvo turned to Class. The platform—built on Zoom and
Microsoft Teams, adding robust features to enhance the training experience—was a
perfect fit for their needs.

“Having features like being integrated with Zoom and Teams certainly makes Class
feel more familiar,” notes Liz. “When you’re using something new, there are
things that you look for, but with Class it’s like ‘Oh wait, I do know how to
use it.’ The transition to Class with understanding those features and knowing
they were there made it really easy.”

For Scott Behe, Senior Manager of Operations, Class offered a more user-friendly
experience for training teams. Scott details how their previous tool “wasn’t
tremendously user friendly” for a lot of Volvo’s non-technical users. Scott
continues, “Class was really the best of both worlds, with better tools and a
better user experience built in.”

One of the standout experiences for the Volvo team is Class’s ability to
reintroduce elements of the in-person experience into virtual training,
according to Zana Abdullai, Learning Designer and Developer. “What I love with
Class is that you can almost bring in some of the activities that we normally do
in in-person trainings. You can set the activities up as stand-alone and then
have the participants come back and use them when it’s the right time. To bring
that dynamic of hands-on learning has been a challenge in the past, but with
Class, it’s better.”


“With Class, the consistency straight away is available. You're maintaining a
higher standard of delivery, and a consistent standard. It doesn't matter which
trainer you have, they will always have the tools available that are there in
the course.”
Sam Wood, Digital Learning Trainer, Great Western Railway

Whiteboards to enable class participation

“What I have been using with Class that I did not use with other systems is
definitely the whiteboard. One of the things that I do is when I ask trainees
exactly how many years of sales have they had, have they been in the system
before, I have them write on the whiteboard. So that way I know, and it’s more
interactive,” says Dietra.

Seamless interactive playback

“Class Interactive Playback is very important, especially for a system training,
because that way learners can go back and look at the recording and follow
along,” explains Dietra. “Just like if I was speaking to them again in the
virtual class they had missed. I have noticed that it’s very clear. It records
everything as soon as I start.”

Customizable surveys to gather feedback

“We’re able to use the survey tool where we can ask attendees toward the end of
the class: How did the experience go? How was the sound quality? How was the
video quality? What would you like to see next? How were the activities? We’re
heavily activity based. So we want to make sure that we can understand if an
activity was useful, if it was meaningful, and then how much they want to see
again,” remarks Juan Medina, Vehicle Sales Training Manager.

Standardized course templates

“Templates are very important to our team,” says Scott. “It was something that
was tremendously important when we first presented templates to the team. That
ability to be able to deliver a consistent experience is great because our teams
may teach the same class once a month or twice a month, 12 months a year. And
that learner in May needs to be able to have a similar experience to that
learner in October.”




THE RESULTA BETTER LEARNING EXPERIENCE WITH A MORE POWERFUL PLATFORM

Click for sound



0:45










With Class, Volvo has been able to create a more connected and impactful virtual
training experience for its dispersed workforce. Class’s ability to replicate
elements of in-person training has bridged the gap between traditional in-person
sessions and virtual learning, fostering stronger engagement among participants.
The platform’s ability to integrate tools like polls, gamification, interactive
playback, and whiteboards has enriched the experience for both learners and
facilitators.

Scott highlights the importance of maintaining connection in virtual training,
and the success the team has had in this area with Class, noting that, “Our
team, their personalities and their uniqueness, when you talk to them, it shines
through. And I think Class gives the ability for those personalities to show,
whether someone sits in a class with Juan or they sit in a class with Dietra, or
they get both over time, they get two completely different personalities. That
connection they build at a personal level is pretty amazing.”


“Class will allow us to be more flexible and agile in how we create our
courses...we can actually do one trainer, one location, people in the room, but
people online as well. And so that's where we are taking things, hopefully.”
Peter Dempsey, Digital Learning Manager, Great Western Railway


With Class, Volvo is:

Increasing engagement with interactive tools

Liz remarks, “I have a lot more engagement through Class than I have in previous
platforms. Having working microphones makes it a lot easier to really show
personality and react to what’s said. Having the reactions button where they can
do a thumbs up, trainees get really into. Especially after eight sessions in one
course, they're starting to select the coffee reaction when they need to walk
away or a little celebration emoji. So the extent of emojis for reactions that
are offered through Class is really nice.”

Showing value with powerful analytics

“The deeper analytics that Class provides are extremely helpful—being able to
get reports about attention and interactivity,” adds Scott. “Our boss and our
boss's boss at the executive level love to have those dashboards to be able to
measure return on investment on the tools. So being able to have a lot of data
that we don't have to mine ourselves—because they're already built into the
tool—is just spectacular. We love to look at numbers and pie charts and see how
we’re doing, because it gives us good feedback on interaction and how our
trainers are doing as well.”

Embracing flexibility with built-in integrations and customer support

“It was very user friendly to launch because Microsoft Teams is what we use
every day. So a lot of those tools are embedded,” concludes Scott. “I think
Class is a big enough company to deliver a really good tool, but still small
enough that I can pick up the phone to talk to a Class rep and say, “Hey, this
is going on, something's not right.” And they either answer the phone or they
email back within minutes, and that response time is great. They also ask for
our feedback, and usually within, I don't know, 60 days, 90 days, I'll get a
note saying, “Hey, that thing you mentioned, we're working on that.”

READY TO SEE WHAT CLASS CAN DO FOR YOUR ORGANIZATION?

Talk to our team



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1,500+ institutions in 75+ countries


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Class is the next generation virtual classroom for K-12, higher education,
government agencies, and the workplace.
Class is the next generation virtual classroom for K-12, higher education,
government agencies, and the workplace.
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INDUSTRIES
 * Business
 * Healthcare
 * Financial Services
 * Manufacturing
 * Government
 * Higher Education
 * K-12

 * Business
 * Healthcare
 * Financial Services
 * Manufacturing
 * Government
 * Higher Education
 * K-12

Company
 * About
 * Leadership & Investors
 * Partner Program
 * Newsroom
 * Careers
 * Contact Us

 * About
 * Leadership & Investors
 * Partner Program
 * Newsroom
 * Careers
 * Contact Us

Solutions
 * Drive Learner Engagement
 * Scale Access to Quality Instruction
 * Upskill & Reskill Employees
 * Foster Community & Connection
 * Transform Employee Onboarding
 * Reimagine Leadership Development

 * Drive Learner Engagement
 * Scale Access to Quality Instruction
 * Upskill & Reskill Employees
 * Foster Community & Connection
 * Transform Employee Onboarding
 * Reimagine Leadership Development

Learn
 * Resources
 * Blog & Articles
 * Customer Stories
 * Support

 * Resources
 * Blog & Articles
 * Customer Stories
 * Support

Product
Features
 * Seamless Course Setup & Delivery
 * Collaborative, Active Learning
 * Data & Automation
 * Flexible, Accessible Interface

 * Seamless Course Setup & Delivery
 * Collaborative, Active Learning
 * Data & Automation
 * Flexible, Accessible Interface

Products
 * Class for Zoom
 * Class for Microsoft Teams
 * Class for Web

 * Class for Zoom
 * Class for Microsoft Teams
 * Class for Web

Integrations
 * Docebo
 * Cornerstone OnDemand
 * Canvas by Instructure
 * D2L Brightspace
 * Blackboard Learn
 * Open LMS

 * Docebo
 * Cornerstone OnDemand
 * Canvas by Instructure
 * D2L Brightspace
 * Blackboard Learn
 * Open LMS

Additional Offerings
 * CoSo Cloud
 * ProFeatures

 * CoSo Cloud
 * ProFeatures

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