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💡 New report dropped: 2024 Customer Service Statistics. Grab this free ebook
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 * Case Studies
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Quality Assurance -->

Reach performance excellence with data-driven Quality Assurance.

Performance Coaching -->

Empower growth through laser-focused performance coaching

Samurai -->

Leverage AI and automation for more efficient management

Performance Insights ->

Drive success with actionable performance insights and analytics

Missions ->

Keep engagement and motivation high with goal setting and tracking

Auto QA -->

Supercharge your QA rating process with AI

Blog ->

Ebooks ->

Company News ->

Virtual Meetups ->

Support Heroes Podcast ->

Kaizo for Zendesk ->

Kaizo for Salesforce ->

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YOU HAVEN'T SEEN
QUALITY ASSURANCE PERFORMANCE COACHING AGENT ENGAGEMENT PERFORMANCE ANALYTICS
LIKE THIS BEFORE

Join our AI powerhouse for QA, instant insights, impactful coaching, and
gamified engagement.
Exclusive for Zendesk & Salesforce users.

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2 min install
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70,000+ USERS WORLDWIDE. JOIN NOW.



Resolution Time down by


75%

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CSAT up to


93%

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Ticket Processing up by


50%

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AI-POWERED QUALITY ASSURANCE

100% OF TICKETS RATED

-> Auto QA rate 100% of tickets in real time
-> Sort tickets by Sentiment & Empathy levels
-> Analyze root causes to instantly detect issues
-> Skim GPT-generated conversation summaries
-> AI-filter tickets by any criteria you need

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REAL-TIME PERFORMANCE INSIGHTS

MINIMAL METRIC ANALYSIS TIME

-> Review performance drill-ins to spot issues fast
-> Easily detect underperformers and plan coaching
-> Quickly compare team vs individual outcomes
-> Create accurate reports in a few clicks

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PERFORMANCE COACHING

AGENTS TRAINED FOR SUCCESS

-> Pinpoint root causes of negative results
-> Build data-driven improvement roadmaps
-> Develop a continuous feedback loop using AI
-> Tell your team where, why, and how to improve
-> Take full control of the coaching cycle

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AGENT MOTIVATION

PEAK PERFORMANCE AT ALL TIMES

-> Easily keep agents engaged with gamification
-> Motivate agents with AI-generated goals
-> Celebrate successes and give out in-app rewards
-> Build and manage an engaged workforce

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"I can’t imagine my life without Kaizo. it’s a must-have for a Customer Service
Team Lead"

Alexei FilipovichCustomer Support Team Lead at Capital.com
“Kaizo is an essential part in getting that awareness and finding root causes
for areas that we can improve, and then trying to improve on that. ”

Dirk SoetekouwDirector of Customer Care EMEA at Foot Locker
"The plan of action is something we missed before Kaizo. We now have the agendas
and those performance insights. We can really delve into the data and put
something in place to say: this is where we’re going to go, this is where you
need help."

Noreen McDaidCustomer Service Manager at END.
"We’ve scaled our QA process from rating 3-5 tickets each week per agent to
reviewing more than 5,000 conversations every month"

Melanie LangeHead of Customer Communications Operations Excellence at Marley
Spoon
"The advantage of working with Kaizo is that we now have a clear view on our
global achievements and quality results"

Michelle SchmidtCustomer Service Quality Assurance & Training Officer at GAMING1
"I can’t imagine my life without Kaizo. it’s a must-have for a Customer Service
Team Lead"

Alexei FilipovichCustomer Support Team Lead at Capital.com
“Kaizo is an essential part in getting that awareness and finding root causes
for areas that we can improve, and then trying to improve on that. ”

Dirk SoetekouwDirector of Customer Care EMEA at Foot Locker
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TAKE KAIZO FOR A SPIN TODAY FOR FREE!

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Product

 * Pricing
 * QA
 * Performance Insights
 * Performance Coaching
 * Missions
 * Samurai
 * Help Center

Resources

 * Customer stories
 * Blog
 * E-books
 * Support Heroes Podcast
 * Virtual Meetups

Company

 * About
 * Careers
 * News
 * Privacy Policy
 * Terms & Conditions

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AUTO QA: SUPERCHARGE YOUR RATING JOURNEY WITH AI!

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