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Sign In Ariane Support osTicket Awesome Logo 2017 toggle menu * Support Center Home * Knowledgebase * Open a New Ticket * Check Ticket Status * Sign In * Ariane Support * * Knowledgebase * Open a New Ticket * Check Ticket Status WELCOME TO THE ARIANE SUPPORT CENTER Please find important advice on how to safely clean your kiosk hardware in our one page cleaning guide. Download a printable version of the guide at https://www.arianesupport.com/cleaningguide In order to streamline support requests and better serve you, Ariane utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. If you have been instructed to initiate a remote support session with one of our Support Specialists, please click here. Contact Ariane Support Phone: 1-800-665-4589, ext. 1 Email: help@arianesupport.com Search Open a New Ticket Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login. Open a New Ticket Check Ticket Status We provide archives and history of all your current and past support requests complete with responses. Check Ticket Status FEATURED KNOWLEDGE BASE ARTICLES Ariane Support Tools and Useful Links How do I open a new support case? It's unfortunate that you're experiencing a problem, and it's our goal to help resolve your issue as quickly as possible. Hardware failures are ... Have replacement parts to return? Once we have determined the cause of your hardware failure, we'll arrange for a replacement part to be shipped to your location. Once it arrives, we ... How do I initiate a remote access session with Ariane Support? Occasionally, a technician may ask you to connect to your kiosk remotely for troubleshooting purposes. If so, simply open our Remote Access Portal ... What holidays are observed by Ariane Support? 2021 Holidays Observed by Ariane Support New Year's Day - January 1, 2021 Martin Luther King, Jr. Day - January 18, 2021 Presidents Day - February ... Environment and Integrations OPERA Errors Error: ArgumentOutOfRangeException What it affects: Key creation Causes: Was trying to duplicate a key that was never originally made ... V7 – Error in Homepage Error: Error in homepage: https://*What it affects: All kiosk functionality Cause(s): Home page not loading Resolution: Restart application ... V7 - Endpoint Error Error: Failed retrieving endpoint setting kioskscenario.remotestandby. What it affects: Check in Check out Key creation Cause(s): Internet ... No Response from PMS server Error: No response from server! The operation has timed out What it affects: All Kiosk functionality Cause(s): PMS server connectivity PMS ... System Timeout Exception Error: System.TimeoutException: The request channel timed out while waiting for a reply after 00:01:00 What it affects: Check in Cause(s): PMS ... Kiosk Components and Hardware Zebra Printer COM Error Error: ZebraPrinter.CheckPort ArgumentException: The given port name does not start with COM/com or does not resolve to a valid serial port. ... Kiosk losing all touch input Cause(s); Touch driver is disabled/missing Bug (?) Resolution(s): Restart kiosk Make sure touch drivers are installed and enabled If the ... Key Stacker - Motor Keeps Running Without Grabbing Keys Error:Key stacker motor continuously runs without grabbing any keys What it affects:Key creation Cause(s): Key stacker is hung Defective key stacker ... Hardware Errors Error: Unable to connect to hardware What it affects: All kiosk functionality Causes: Hardware/peripheral(s) connected to the kiosk has been ... Timeout on ReadData Error: Timeout on ReadData Timeout on SwallowCard What it affects: Kiosk Checkout Cause(s): Faulty key stacker Guest did not insert key within ... Local Applications (Allegro V5 and Webkiosk) Opening and Closing Allegro V5 Scenario Player Allegro is the kiosk application that interfaces with your client, your PMS, and your Key System. Occasionally, you may need to close the Allegro ... Placing Allegro V5 Into Standby Mode Should you need to take your kiosk out of service, there's a quick and easy way to do so... Open the Maintenance Menu by plugging in a keyboard and ... Properly Shutting Down or Restarting an Allegro V5 Kiosk Occasionally, you may have need to restart your Kiosk. To do so follow the steps below:1. From the main screen, close the Allegro application by ... V5 – Room Does not Exist Error: User/room does not exist or has been deleted. What it affects: Kiosk Check-In Kiosk Check-out Cause(s): Room number is not found or ... V5 Errors - Flash Animations Not Working Error:Flash animations have stopped workingWhat it affects:All animations Cause(s):Flash is corrupted/not installed Resolution:Install/Reinstall ... Search Powered by osTicket 2017 LOADING ...