www.iqos.com
Open in
urlscan Pro
2a02:26f0:6c00::210:bb31
Public Scan
Submitted URL: https://click.e.iqos.com/?qs=dbddfd979266739ea3350e133430f733290cbad3df0ad932b488a06cb096c76b97d8ef6411e5d8929be1643d8b7c...
Effective URL: https://www.iqos.com/ae/en/support/contact.html?utm_cid=s6vt5kw5&utm_SFMCjobId=529658&utm_SFMCsubscId=944b62eb47394ad...
Submission: On April 09 via api from AE — Scanned from GB
Effective URL: https://www.iqos.com/ae/en/support/contact.html?utm_cid=s6vt5kw5&utm_SFMCjobId=529658&utm_SFMCsubscId=944b62eb47394ad...
Submission: On April 09 via api from AE — Scanned from GB
Form analysis
4 forms found in the DOM<form class="addToCart-error-form hidden">
<div class="form-hidden-text j-form-error-addToCart"></div>
</form>
<form class="addToCart-error-form hidden">
<div class="form-hidden-text j-form-error-addToCart"></div>
</form>
<form class="message-error-form hidden">
<div class="form-hidden-text j-form-error-message-error"></div>
<div class="form-hidden-text j-form-error-conflict-message-error"></div>
<div class="form-hidden-text j-form-error-notFound-message-error"></div>
</form>
<form class="needs-validation" novalidate="">
<div id="nbw-agegate-birthdate" class="birthdate-selection--birthday-input row d-flex flex-row justify-content-between">
<div class="birthday-input--month-wrapper col-6">
<span class="label-placeholder default-position label-placeholder--month">Month</span>
<div class="month-selector default-select-form-alternative">
<select id="months-select" class="default-select-form months-select text-start" style="color:transparent" required="">
<option value="">Month</option>
<option value="01">January</option>
<option value="02">February</option>
<option value="03">March</option>
<option value="04">April</option>
<option value="05">May</option>
<option value="06">June</option>
<option value="07">July</option>
<option value="08">August</option>
<option value="09">September</option>
<option value="10">October</option>
<option value="11">November</option>
<option value="12">December</option>
</select>
<div class="valid-feedback">
</div>
<div class="invalid-feedback">
</div>
<ul class="select-options month-options d-none">
<li value="0">Month</li>
<li value="1">January</li>
<li value="2">February</li>
<li value="3">March</li>
<li value="4">April</li>
<li value="5">May</li>
<li value="6">June</li>
<li value="7">July</li>
<li value="8">August</li>
<li value="9">September</li>
<li value="10">October</li>
<li value="11">November</li>
<li value="12">December</li>
</ul>
</div>
</div>
<div class="birthday-input--year-wrapper col-6">
<span class="label-placeholder default-position label-placeholder--year">Year</span>
<div class="year-selector default-select-form-alternative">
<select id="years-select" class="default-select-form years-select text-start" style="color:transparent" required="">
<option value="">Year</option>
<option value="2023">2023</option>
<option value="2022">2022</option>
<option value="2021">2021</option>
<option value="2020">2020</option>
<option value="2019">2019</option>
<option value="2018">2018</option>
<option value="2017">2017</option>
<option value="2016">2016</option>
<option value="2015">2015</option>
<option value="2014">2014</option>
<option value="2013">2013</option>
<option value="2012">2012</option>
<option value="2011">2011</option>
<option value="2010">2010</option>
<option value="2009">2009</option>
<option value="2008">2008</option>
<option value="2007">2007</option>
<option value="2006">2006</option>
<option value="2005">2005</option>
<option value="2004">2004</option>
<option value="2003">2003</option>
<option value="2002">2002</option>
<option value="2001">2001</option>
<option value="2000">2000</option>
<option value="1999">1999</option>
<option value="1998">1998</option>
<option value="1997">1997</option>
<option value="1996">1996</option>
<option value="1995">1995</option>
<option value="1994">1994</option>
<option value="1993">1993</option>
<option value="1992">1992</option>
<option value="1991">1991</option>
<option value="1990">1990</option>
<option value="1989">1989</option>
<option value="1988">1988</option>
<option value="1987">1987</option>
<option value="1986">1986</option>
<option value="1985">1985</option>
<option value="1984">1984</option>
<option value="1983">1983</option>
<option value="1982">1982</option>
<option value="1981">1981</option>
<option value="1980">1980</option>
<option value="1979">1979</option>
<option value="1978">1978</option>
<option value="1977">1977</option>
<option value="1976">1976</option>
<option value="1975">1975</option>
<option value="1974">1974</option>
<option value="1973">1973</option>
<option value="1972">1972</option>
<option value="1971">1971</option>
<option value="1970">1970</option>
<option value="1969">1969</option>
<option value="1968">1968</option>
<option value="1967">1967</option>
<option value="1966">1966</option>
<option value="1965">1965</option>
<option value="1964">1964</option>
<option value="1963">1963</option>
<option value="1962">1962</option>
<option value="1961">1961</option>
<option value="1960">1960</option>
<option value="1959">1959</option>
<option value="1958">1958</option>
<option value="1957">1957</option>
<option value="1956">1956</option>
<option value="1955">1955</option>
<option value="1954">1954</option>
<option value="1953">1953</option>
<option value="1952">1952</option>
<option value="1951">1951</option>
<option value="1950">1950</option>
<option value="1949">1949</option>
<option value="1948">1948</option>
<option value="1947">1947</option>
<option value="1946">1946</option>
<option value="1945">1945</option>
<option value="1944">1944</option>
<option value="1943">1943</option>
<option value="1942">1942</option>
<option value="1941">1941</option>
<option value="1940">1940</option>
<option value="1939">1939</option>
<option value="1938">1938</option>
<option value="1937">1937</option>
<option value="1936">1936</option>
<option value="1935">1935</option>
<option value="1934">1934</option>
<option value="1933">1933</option>
<option value="1932">1932</option>
<option value="1931">1931</option>
<option value="1930">1930</option>
<option value="1929">1929</option>
<option value="1928">1928</option>
<option value="1927">1927</option>
<option value="1926">1926</option>
<option value="1925">1925</option>
<option value="1924">1924</option>
<option value="1923">1923</option>
<option value="1922">1922</option>
<option value="1921">1921</option>
<option value="1920">1920</option>
<option value="1919">1919</option>
<option value="1918">1918</option>
<option value="1917">1917</option>
<option value="1916">1916</option>
<option value="1915">1915</option>
<option value="1914">1914</option>
<option value="1913">1913</option>
<option value="1912">1912</option>
<option value="1911">1911</option>
<option value="1910">1910</option>
<option value="1909">1909</option>
<option value="1908">1908</option>
<option value="1907">1907</option>
<option value="1906">1906</option>
<option value="1905">1905</option>
<option value="1904">1904</option>
<option value="1903">1903</option>
<option value="1902">1902</option>
<option value="1901">1901</option>
<option value="1900">1900</option>
</select>
<div class="valid-feedback">
</div>
<div class="invalid-feedback">
</div>
<ul class="select-options year-options d-none">
<li value="0">Year</li>
<li value="2023">2023</li>
<li value="2022">2022</li>
<li value="2021">2021</li>
<li value="2020">2020</li>
<li value="2019">2019</li>
<li value="2018">2018</li>
<li value="2017">2017</li>
<li value="2016">2016</li>
<li value="2015">2015</li>
<li value="2014">2014</li>
<li value="2013">2013</li>
<li value="2012">2012</li>
<li value="2011">2011</li>
<li value="2010">2010</li>
<li value="2009">2009</li>
<li value="2008">2008</li>
<li value="2007">2007</li>
<li value="2006">2006</li>
<li value="2005">2005</li>
<li value="2004">2004</li>
<li value="2003">2003</li>
<li value="2002">2002</li>
<li value="2001">2001</li>
<li value="2000">2000</li>
<li value="1999">1999</li>
<li value="1998">1998</li>
<li value="1997">1997</li>
<li value="1996">1996</li>
<li value="1995">1995</li>
<li value="1994">1994</li>
<li value="1993">1993</li>
<li value="1992">1992</li>
<li value="1991">1991</li>
<li value="1990">1990</li>
<li value="1989">1989</li>
<li value="1988">1988</li>
<li value="1987">1987</li>
<li value="1986">1986</li>
<li value="1985">1985</li>
<li value="1984">1984</li>
<li value="1983">1983</li>
<li value="1982">1982</li>
<li value="1981">1981</li>
<li value="1980">1980</li>
<li value="1979">1979</li>
<li value="1978">1978</li>
<li value="1977">1977</li>
<li value="1976">1976</li>
<li value="1975">1975</li>
<li value="1974">1974</li>
<li value="1973">1973</li>
<li value="1972">1972</li>
<li value="1971">1971</li>
<li value="1970">1970</li>
<li value="1969">1969</li>
<li value="1968">1968</li>
<li value="1967">1967</li>
<li value="1966">1966</li>
<li value="1965">1965</li>
<li value="1964">1964</li>
<li value="1963">1963</li>
<li value="1962">1962</li>
<li value="1961">1961</li>
<li value="1960">1960</li>
<li value="1959">1959</li>
<li value="1958">1958</li>
<li value="1957">1957</li>
<li value="1956">1956</li>
<li value="1955">1955</li>
<li value="1954">1954</li>
<li value="1953">1953</li>
<li value="1952">1952</li>
<li value="1951">1951</li>
<li value="1950">1950</li>
<li value="1949">1949</li>
<li value="1948">1948</li>
<li value="1947">1947</li>
<li value="1946">1946</li>
<li value="1945">1945</li>
<li value="1944">1944</li>
<li value="1943">1943</li>
<li value="1942">1942</li>
<li value="1941">1941</li>
<li value="1940">1940</li>
<li value="1939">1939</li>
<li value="1938">1938</li>
<li value="1937">1937</li>
<li value="1936">1936</li>
<li value="1935">1935</li>
<li value="1934">1934</li>
<li value="1933">1933</li>
<li value="1932">1932</li>
<li value="1931">1931</li>
<li value="1930">1930</li>
<li value="1929">1929</li>
<li value="1928">1928</li>
<li value="1927">1927</li>
<li value="1926">1926</li>
<li value="1925">1925</li>
<li value="1924">1924</li>
<li value="1923">1923</li>
<li value="1922">1922</li>
<li value="1921">1921</li>
<li value="1920">1920</li>
<li value="1919">1919</li>
<li value="1918">1918</li>
<li value="1917">1917</li>
<li value="1916">1916</li>
<li value="1915">1915</li>
<li value="1914">1914</li>
<li value="1913">1913</li>
<li value="1912">1912</li>
<li value="1911">1911</li>
<li value="1910">1910</li>
<li value="1909">1909</li>
<li value="1908">1908</li>
<li value="1907">1907</li>
<li value="1906">1906</li>
<li value="1905">1905</li>
<li value="1904">1904</li>
<li value="1903">1903</li>
<li value="1902">1902</li>
<li value="1901">1901</li>
<li value="1900">1900</li>
</ul>
</div>
</div>
</div>
<div class="birthdate-selection--btn-wrapper pt-4">
<button id="nbw-agegate-submit" class="submit-sag btn-slate-turquoise" type="submit">Confirm</button>
</div>
</form>
Text Content
* Shop * See all products series A real alternative to smoking Discover heated tobacco * IQOS ILUMA series * IQOS ILUMA PRIME Refined and advanced * IQOS ILUMA Effortless and familiar * IQOS ILUMA ONE Pocket-sized all-in-one * Discover IQOS ILUMA * IQOS ILUMA technology * TEREA flavours * IQOS ILUMA accessories * Compare IQOS ILUMA devices * Shop all the range Next level innovation Discover technology * Tobacco Sticks * Buy TEREA Explore 11 flavours - for IQOS ILUMA * Buy HEETS Shop HEETS for IQOS 3 DUO * Find your TEREA flavour * Upgrade to IQOS ILUMA * Compare devices IQOS 3 Duo Discover more * Important information * Discover IQOS * Discover IQOS What is IQOS? Next level forward - New IQOS ILUMA Discover IQOS ILUMA * Discover heated tobacco Real tobacco. Real experience * Why switch to IQOS Key reasons to switch. * Backed by science Discover the science. * News and Events * IQOS Stories Share your IQOS moments. * myIQOS * Discover myIQOS Care and privileges Care you can count on Discover now * Pay monthly * Get support * Support * Find a store * Important Info * * Login * Register * 562C2D68-971C-429B-AA1D-B87DA05127F8 Your cart is Empty Continue Shopping * Shop Explore products and buy * Shop * See all products series * IQOS ILUMA series * IQOS ILUMA series * IQOS ILUMA PRIME Refined and advanced * IQOS ILUMA Effortless and familiar * IQOS ILUMA ONE Pocket-sized all-in-one * Discover IQOS ILUMA * IQOS ILUMA technology * TEREA flavours * IQOS ILUMA accessories * Compare IQOS ILUMA devices * Shop all the range Next level innovation Discover technology * Tobacco Sticks * Tobacco Sticks * Buy TEREA Explore 11 flavours - for IQOS ILUMA * Buy HEETS Shop HEETS for IQOS 3 DUO * Find your TEREA flavour * Upgrade to IQOS ILUMA * Compare devices * Important information A real alternative to smoking Discover heated tobacco * Discover IQOS What is IQOS * Discover IQOS * Discover IQOS What is IQOS? * Discover heated tobacco Real tobacco. Real experience * Why switch to IQOS Key reasons to switch. * Backed by science Discover the science. * News and Events * IQOS Stories Share your IQOS moments. Next level forward - New IQOS ILUMA Discover IQOS ILUMA * myIQOS Care you can count on * myIQOS * Discover myIQOS Care and privileges * Pay monthly * Get support Care you can count on Discover now * My Account * Support * Find a store * Important Info * My Account * Login * Arabic * English 562C2D68-971C-429B-AA1D-B87DA05127F8 Your cart is Empty Continue Shopping HOW TO REACH US Still have questions? We are here to help. LIVE CHAT Chat with IQOS Experts in real time. Just send them a message and get your questions answered. Let’s chat ONLINE SELF DIAGNOSTICS TOOL The light on your IQOS has turned solid red, or is blinking red? The IQOS user guide isn‘t providing the help you need? Simply launch the IQOS diagnostic tool to resolve the issue right away. Get started SOMETHING WE HAVEN’T COVERED? There are several ways you can reach us. USE THE LIVE CHAT Chat with IQOS Experts in real time. Just send them a message and get your questions answered. Let's chat CONNECT ON FACEBOOK Feel free to message with any questions and get them answered. 9.00 - 19.00. IQOS Facebook Page SEND A TWEET Tweet your questions to get them answered. 9.00 - 19.00 Tweet IQOS SEND AN EMAIL Send your questions, they'll be answered shortly. Email IQOS NO QUESTION IS TOO SMALL Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. Look through the FAQ YOUTUBE Visit the IQOS Customer Care channel IQOS Youtube channel GOT A QUESTION? FIND THE ANSWER IN THE FAQS. FAQs FIRST STEPS Find all IQOS selling stores in the UAE. Learn more IQOS EXPERTS Learn more about IQOS Learn more FAQS Here are the answers to the most frequently asked questions on IQOS. Learn more This product is not risk free and provides nicotine, which is addictive. Only for use by adults. 1. Home 2. Support 3. Contact IQOS Care Helpful links Our Locations The Science Buy Iluma Series Buy Terea Book an Appointment CUSTOMER CARE FAQs myIQOS Contact Us SOCIAL Facebook Twitter Youtube Language * English * Arabic We accept Shipping Partners © 2020 Philip Morris Products SA. All rights reserved. Terms of Sale Privacy Notice Terms of Use Cookie Preferences myIQOS * English * Arabic * English * English * Arabic Please enter your date of birth to confirm you are an adult (18+) smoker or an IQOS user. Month Month January February March April May June July August September October November December * Month * January * February * March * April * May * June * July * August * September * October * November * December Year Year 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 * Year * 2023 * 2022 * 2021 * 2020 * 2019 * 2018 * 2017 * 2016 * 2015 * 2014 * 2013 * 2012 * 2011 * 2010 * 2009 * 2008 * 2007 * 2006 * 2005 * 2004 * 2003 * 2002 * 2001 * 2000 * 1999 * 1998 * 1997 * 1996 * 1995 * 1994 * 1993 * 1992 * 1991 * 1990 * 1989 * 1988 * 1987 * 1986 * 1985 * 1984 * 1983 * 1982 * 1981 * 1980 * 1979 * 1978 * 1977 * 1976 * 1975 * 1974 * 1973 * 1972 * 1971 * 1970 * 1969 * 1968 * 1967 * 1966 * 1965 * 1964 * 1963 * 1962 * 1961 * 1960 * 1959 * 1958 * 1957 * 1956 * 1955 * 1954 * 1953 * 1952 * 1951 * 1950 * 1949 * 1948 * 1947 * 1946 * 1945 * 1944 * 1943 * 1942 * 1941 * 1940 * 1939 * 1938 * 1937 * 1936 * 1935 * 1934 * 1933 * 1932 * 1931 * 1930 * 1929 * 1928 * 1927 * 1926 * 1925 * 1924 * 1923 * 1922 * 1921 * 1920 * 1919 * 1918 * 1917 * 1916 * 1915 * 1914 * 1913 * 1912 * 1911 * 1910 * 1909 * 1908 * 1907 * 1906 * 1905 * 1904 * 1903 * 1902 * 1901 * 1900 Confirm You must be 18 or over to access materials on this site We care This website contains information about smoke-free products and we need your age to make sure that you are an adult in the United Arab Emirates who would otherwise continue to smoke or use tobacco products. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They provide nicotine, which is addictive. Only for use by adults. Please visit Important Information page of this website for further risk information. Country redirect JavaScript seems to be disabled in your browser. You must have JavaScript enabled in your browser to utilize the functionality of this website Country redirect Please note this site is intended for United Arab Emirates. In order to ensure compliance with local legal requirement, we need to redirect you to your country of origin. CONTINUE Arrow right We use cookies to give you a personalized experience (to suit your online behavior on this, and other, sites) for our ads, content, and communications; to improve the site; to operate the site; and to remember your preferences. Click “Learn More” for more details, or to adjust the settings. You can change your mind at any time by visiting “Cookie Preferences”. Privacy Notice. Learn more Accept WHAT COOKIES DO WE USE? What are cookies? Cookies are short computer programs written in human-readable text. They are placed on your device when you visit a site and are used to identify your device for the purposes described here. Cookies set by the owner of a site are called “first party cookies”. Cookies set by other people are called “third party cookies”. Third party cookies enable the third party to provide services to us, so we can provide features or functionality on or through the site (like analytics, advertising and videos). The parties that set these cookies can recognize your device both when it visits our site, and when it visits certain other sites. These cookies fall into three categories. Those in the first category are necessary. Those in the remaining two categories are optional: you can decide whether you want to receive them from us, and you can use this tool to set your preferences. You can change your mind at any time by following the link to “cookie preferences” from any page of the site. More information Allow All MANAGE CONSENT PREFERENCES OPERATIONAL COOKIES Always Active These are essential to deliver the site, or features of it that you select, in a convenient way. Examples: remember who you are, your preferences and your settings, so you don’t need to enter them each time you change page; display content on your device properly; fraud prevention (e.g. to make sure the same person doesn’t complete the same survey twice). Because these features are necessary, this tool does not allow you to opt out. Nevertheless, if you wish you can set your browser to reject all cookies, in which case the site may not display properly, and the features you select may not be available. Cookies Details PERFORMANCE COOKIES Performance Cookies These allow us to understand how people in general (rather than any individual) use the site, and how well the site performs. In turn, this allows us to improve the way the site operates. To do this, we use these technologies to derive aggregated data: the information they collect from your device is first reduced so that it identifies only the area where you are located, then aggregated, and only then (when the data does not relate to any individuals) do we analyse it. You can opt in or out of our use of these cookies as you wish. Cookies Details TARGETING COOKIES Targeting Cookies These cookies track your use of our site, and other sites. Here’s why and how we use them. The big picture is that we want you to enjoy your interactions with us: we tailor our offerings to suit your experiences with us, and your interests, for example, to: - give you a personalized experience for your interactions with us, for example your calls to call centers, your visits to our stores, your meetings with product coaches, and your visits to our online sites and mobile apps; - personalize our ads, content, and communications; - register your continued interest in our brands. These cookies play an important role in this. How do we do this? We follow the way you interact with us, and (where you allow it) with others. For example, we note what you purchase from us, and how your calls to customer call centers are handled. We use tracking pixels (where you allow it) to note which electronic communications from us you open and which links in them you click on. Also, where you opt in to this on this website, or on another of our websites, we use cookies (and similar technologies) to electronically follow how you use our, and certain third party, websites and mobile apps. Finally, we combine our learnings from all these channels (to the extent we can; e.g. if you are not in one of our databases, we will be less able to do this) to build up a picture of your preferences and what interests you. You can opt in or out of our using these cookies as you wish. Cookies Details Back Button PERFORMANCE COOKIES Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label * View Cookies * Name cookie name Confirm My Choices