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Submission: On December 11 via api from AE — Scanned from FI
Submission: On December 11 via api from AE — Scanned from FI
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Docusign 2024 Release 3 Is Live! Discover the New Capabilities
3 hours ago
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,109 Topics
* 15,649 Replies
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5109 Topics
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Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
9077
A
2 months ago
M
mehul.shahNew Voice
asked in eSignature
Signing Resource File changes not reflecting
Hello, I want to hide the download & print button from the post signing
experience screen. I have updated the signing resource XML file by marking
DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred :
DocuSign Signing Resource File Guide) As mentioned, these buttons won’t be
hidden from recipients who hold an account within DocuSign but I’m able to see
the Download & Print buttons on the popup window & don’t have an account within
DocuSign. Any help appreciated. Regards & thanks, Mehul Shah
0
539
M
2 hours ago
U
User8648Newcomer
asked in eSignature
Is there any way to see signer details without a Certificate of Completion?
I am a third party who is not the DocuSign envelope creator or sender, and I am
not a signer of the document, but I am viewing a document that has multiple
valid electronic signatures, each of which were applied via the DocuSign system.
The document does not have the DocuSign Certificate of Completion appended to
it. The author of the document has manually created signature fields for the
signers, and the DocuSign system has applied, during the DocuSign process, the
DocuSign Envelope ID number visible in the upper left corner of each page and
the DocuSign signature manifestations visible in the signature fields of the
document. Without the DocuSign Certificate of Completion, is there any way that
I can find out from the information that the DocuSign system has created during
the signing process, not from the document’s author, the identity of each
individual signer and the date of each signature as recorded or generated by the
DocuSign system without my having to ask another party, suc
0
72
U
5 hours ago
E
elram1Newcomer
asked in eSignature
Template conditional rule
In creating a template with a conditional rule, the list of signers to select to
route to does not load. Is anyone else experiencing this? Any ideas why this is
happening, what the solution is?
0
82
E
5 hours ago
A
amr.lubNewcomer
asked in eSignature
Automatically Apply Conditional Field Rule to Document Custom Fields
We are using Conga templates to generate Docusign envelope in Salesforce. We
successfully applied document custom fields in Conga template using Autoplace
Text/”Anchor Tags”. The last thing we need is to setup conditional field rules
as per this article (see also image below). However, so far we can add the rules
manually. Is there any way to somewhat “save” these rules in Docusign so that
those are automatically applied to custom fields? Note that I also plan to ask
this on Conga side. Thanks!
0
131
6 hours ago
S
Steven3016Newcomer
asked in eSignature
Multiple documents: single signer with variable counter-signers
I have 40 documents to be signed two parties. The first party (Party A) will
always be the same (in other words, Party A will sign all 40 documents). The
counter-signing second party will be different for each of the 40 documents. My
question is: How do I send all 40 documents to Party A at the same time, while
having the 40 counter-signers only receive their individual document (and not
the 39 other documents that they will not be signing)?
0
184
M
6 hours ago
M
Michael WildNewcomer
asked in eSignature
How can I create a template for 7 signatories where only one of them has to sign
I’d like to create an template with seven external Signers (no DocuSign-Account)
where only one out of this seven has to sign the documents. The signature should
be placed on the same place on several pages. Are there any suggestions for me,
how i can proceed. We are currently using DocuSign with the web-interface.
0
72
M
7 hours ago
M
michmiNew Voice
asked in eSignature
Multipe SMS codes are being sent to customers
Some of our customers are receiving multiple SMS codes when signing their
envelopes. Is anyone else experiencing the same issue. This has happened to us
on occasions whilst performing testing.
0
52
N
7 hours ago
R
robincornNewcomer
asked in eSignature
password
i can not get docusign to accept new password. My keys work but no passwords
0
162
N
7 hours ago
K
KBe110Newcomer
asked in eSignature
Agreements not showing online but are on the mobile app
I logged in through the online version and I see my envelopes in my dashboard
but cannot review my agreements. I have changed filters and moved through the
different folders but the do not show up. I do see all the documents on the
mobile application. I have not created any agreements using the Mobile app. I
also had the same issues with my templates and Webforms but without any
intervention they showed up after i logged off and back on
0
92
N
7 hours ago
S
SummerRNewcomer
asked in eSignature
Client nor myself are getting the document
I have a client who has checked their inbox and spam box but have not received
their document. I tried sending it to me and did not receive it either. I
contacted our IT department to see if they could find it in my email, and they
do not even see it ever being sent to me. This is an important document that I
am needing our client to sign before the end of the month. Any suggestion on
what could be going on?
0
153
N
7 hours ago
A
andypNewcomer
asked in eSignature
New user, paid for license, unable to create support case
Just what the title says - new Docusign user (kinda regretting this decision
already)…. Was using a trial and upgraded to paid for today. Never got a
response from sales when I was in trial mode. Went to open a support case today
now that’s I’m paid for - and it says I can’t as my account does not have that
privilege. Anyone have any tips here - worst part of this is I was able to open
a case when I was a trial user and they told me to talk to sales…. how, as I
said, ignored any request. Typing this out I feel stupid for spending the money
now...
0
104
N
7 hours ago
M
Mario BrählerNewcomer
asked in eSignature
Home Screen
Normally, the start screen should show Action required, Pending (other), Expires
soon, Completed This is not visible on the home screen of a colleague. How can I
customize the start screen? Thank you.
0
204
N
7 hours ago
G
gschultzNewcomer
posted in eSignature
Formulas in templates and impediments to advanced use cases
We are running into advanced use cases in which formulas values allow us to use
conditional fields very efficiently. The use of formula fields is introducing
impediments. For every template that has formula fields, the “Recipients can
edit documents” option is locked and cannot be changed. If a template does not
have formula fields, “Recipients can edit documents” option is not locked and
can be changed We are now experiencing an issue in which when we have formula
fields and “Recipients can edit documents” enabled, we get the error “Unable to
create the envelope.” We need the “Recipients can edit documents” enabled to
allow for envelope markup. We have also found that formulas in templates and
subsequently envelopes do not allow us to correct envelopes. As our use cases
become more advanced and formulas allow us to do some things more efficiently,
we are finding DocuSign limitations with formulas in templates are making us
look to alternatives.
0
222
G
13 hours ago
R
RikkeHeesgaardNewcomer
asked in eSignature
Change of date formate does not change in signature date
I have followed the guide to change the date format to YYYY.MM.DD - but it does
not change on the stamp “signed date” field as allocated in the template. Why is
that?
1
7318
L
15 hours ago
T
TechniqueNewcomer
asked in eSignature
Bad request - Docusign JS embeded - The form is signed but "sessionEnd" is not
triggered
How to reproduce my bug : Generate a enveloppeView Sign the enveloppe The
signing.on(‘sessionEnd’) isn’t triggered I was a valid docusign integration and
it works on dev environnment
0
60
T
16 hours ago
S
sgchizangaNewcomer
asked in eSignature
Admin settings
Good day, I have been trying to change the font sign of my signature, but it
keeps on reverting to the default. Can someone else please assist. Mybe there is
something am not doing well. Was doing via sending settings in the admin
profile.
0
113
S
22 hours ago
M
MrVoidNewcomer
asked in eSignature
Template editor breaks when switching documents
Edit: This has been tested on both Firefox and Google Chrome with the exact same
results. I also rebooted my PC completed to rule out many other issues. Ive been
using the new template editor since it launched and I never had any glitches.
But now, one of my templates seems completely broken. I have a template with
multiple documents within it. I can edit the first document with no issues, but
now when I switch to the second document, the page completely breaks. 1) First,
my cursor jumps to the top of the page and is locked there. I an unable to type
anything on the page or delete/format text. 2) Clicking on paragraphs does
nothing, but if I double click on them, it highlights the whole thing and the
rulebuilder icon shows up. Even if I click the rulebuilder icon and hit cancel,
it still doesn’t go away. 3) If I try to click back to the first page, I get a
choppy grey overlay over everything (but no pop up menu). And at that point, the
page is completely frozen and unresponsive. Here a
1
265
M
1 day ago
J
JWSBWSNewcomer
asked in eSignature
Dynamic Document Templates
Can anyone help with setting up Dynamic Template, please? The only suggested
related topic is not very good.
0
111
A
1 day ago
C
christineflarsenNewcomer
asked in eSignature
Envelope allowance exceed on free account
I have had a free account that I use only for signing documents myself, since
2020 or 2021. All of a sudden last week, I’m getting a message that “the
envelope allowance for the account has been exceeded.” I have never, ever, sent
an envelope, so I don’t understand the issue. Up at the top, it even says 3
sends left: I sent a message to DocuSign, and got a “there is no limit for
signing, only for sending” message, so I’m stumped. Why would this be happening?
I literally only use it for signing. Thank you in advance! This is such an
inconvenience!
0
203
C
1 day ago
D
deb92Newcomer
asked in eSignature
Free edition - Envelope allowance exceeded
Hi, I've had a Free account for over a year (not the 30-day free trial, just the
free account). I have no need to send envelopes, but only to sign. Since
yesterday I get this message when I try to sign any document: The envelope
allowance for the account has been exceeded So far I’ve never experienced any
problem/limitation. I do not send envelopes, but I am the only signer of the
documents I upload, sign and download. I don't understand what the envelope
limit refers to and what the actual limit is. As far as I understood from this
article
(https://support.docusign.com/s/articles/FAQ-Docusign-Envelope-Allowance?language=en_US),
the envelopes I sign myself should not be counted. Thank you in advance for your
support
0
1008
C
1 day ago
D
Donna SevignyNew Voice
asked in eSignature
Transferred Envelopes Omitted from Reports
I am trying to determine an envelope count for this year for a group of users
(they were assigned to a group id) we transferred to a different account (same
Organization) later in the year. The reason for this is they sent the envelopes
from our account which resulted in one of our pre-paid envelopes being consumed.
I am supposed to recover those costs from the other account holder. I started
running reports on the group we used, and I see those envelopes are omitted from
the reports. I thought envelopes sent from our account would appear in our
account’s reports up to the time they were transferred. But this does not seem
to be the case. Has anyone transferred envelopes and then ran any of the reports
to get a listing after the transfer? Did those envelopes show up? Are my
expectations incorrect? Once transferred they go “poof” from the account
including reports, dashboards, analytics, etc…? Is there a better way? Thanks
for your help!
0
162
D
1 day ago
M
maggie.gallottiNewcomer
asked in eSignature
User cannot update email address
hi, I’ve been letting users know they need to update their email addresses, by
going to the “manage profile’ option, then update email option. There is one
user, who has an active account, that sees the update button but it is grayed
out, not clickable. She is VPNed in from home and I’ve asked her to clear cache,
change browsers, but she still cannot update her email address. The message she
see is “this setting is locked by your admin”. When I look at the account, I see
it as active, looks okay. Where would I unlock the account ? Thanks maggie
0
191
1 day ago
N
NancyDNewcomer
asked in eSignature
Gibberish letters transposed onto document
Document fully executed. Upon opening the document, I get an error message from
Adobe Acrobat “There was an error porcessing a page. Bad font object or font
descriptor object.” I see gibberish letters transposed upon numbers that are
very important in this document. Anyone have a solution?
0
122
C
1 day ago
C
Cameron LeeNewcomer
posted in eSignature
delivery failure; X-Postfix; mail loops back to myself issue
Over the weekend we received a large number of delivery failures with the
X-Postfix; mail for [10.101.150.121]: 25 loops back to myself. Has anyone else
received this error? What does it mean? Recipient email addresses all look
correct. I did notice that a large majority of the email address were for gmail.
I have tried to resent a few but still received the error. Also, during this
time period we were able to successfully deliver other envelopes.
0
633
C
1 day ago
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