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 * Simpro Support
 * AUSTRALIACANADAIRELANDNETHERLANDSNEW ZEALANDSINGAPOREUNITED KINGDOMUNITED
   STATES
 * 0800 622 6376
 * Contact Us

Contact Us 0800 622 6376
Request Demo
 * What It Does
   
   Improve Cashflow
   
   The easiest way to estimate, invoice, take payments and see where you’re
   making and losing money.
   
   Save Time
   
   Save time by automating data, leveraging integrations and connecting digital
   to physical with IoT.
   
   Win More Jobs
   
   Ready to crush the competition? Our software can help you do that and win
   more business.
   
   Track Inventory
   
   Bring calm to the chaos of managing inventory. Quickly order stock, achieve
   inventory control and enhance warehouse management.
   
   Manage Your People
   
   Lean into the power of time-saving automation and digital shortcuts with job
   scheduling, fleet tracking and simple communication tools.
   
   Integrations
   
   Choose from a wide range of add-ons and integrations to gain even greater
   functionality when and where your business needs it.
   
   View all features
   
   We've tripled our profits, but we haven't tripled our staff. Without Simpro,
   I could never have grown the business to where it is today.
   
   Dave Lovell
   Heron Plumbing
   
   Read More
 * Who It’s For
   
   Built for the trades
   
   Electrical
   
   Plumbing
   
   HVAC
   
   Security
   
   Fire Protection
   
   All Industries
   
   For all types of work
   
   Field Service Management
   
   Job Management
   
   Project Management
   
   Asset Maintenance
   
   Commercial
   
   Residential
   
   Simpro For Enterprise
   
   Unlock next-level success with game-changing digital power tools and expert
   long-term support.
   
   Franchises or multi-location
   
   Make managing complex business structures simple, with Simpro Premium.
   
   Simpro has directly helped us become more efficient, which has, in turn,
   increased our revenue and profitability.
   
   Joe Kasenchak
   SL Security Pros, Inc.
   
   Read More
 * Resources
   
   Get up and running
   
   Training & Implementation
   
   Our Implementation Consultants will guide your team through a successful
   onboarding experience.
   
   Professional Services
   
   Our Professional Service wizards LOVE data migration and will have you up and
   running ASAP.
   
   Help Guide
   
   Want to know Simpro like the back of your hand? Browse hundreds of articles
   and videos about our products.
   
   Join the community
   
   Events & Webinars
   
   Check out this list of international conferences, trade shows, roadshows,
   expos virtual events and more!
   
   Content Hub
   
   Learn more with blogs, guides and free checklists and templates to help you
   work smarter everyday.
   
   Podcasts
   
   Get hot takes from the best in the trades, chat about the latest trends,
   tools and industry news and maybe have a laugh.
   
   Support
   
   Find an answer
   
   Raise a case
   
   Talk to support
   
   Latest Content
   
   Simpro Talks: Voice of the Trades - Scheduling
   
   5 Ways to Improve Your Estimating Skills
   
   End-to-End Solutions: What are they and what are the benefits?
   
   See all
 * Company
   
   Contact Us
   
   Ready to unlock next-level success for your business? Or, just want to ask us
   some questions? We’ve got you!
   
   Refer a Friend
   
   It’s a win-win! Save money when you refer more with referral tiers—will you
   go for gold?
   
   Partners
   
   We team up with wholesalers, accountants, business consultants and fellow
   cloud-based software platforms to create a dynamic service for our customers.
   
   About Us
   
   Built by the trades, for the trades.
   
   About simpro
   
   Careers
   
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 * AUSTRALIACANADAIRELANDNETHERLANDSNEW ZEALANDSINGAPOREUNITED KINGDOMUNITED
   STATES
 * Simpro Support

0800 622 6376

Request Demo
 1. Switching To Simpro Mobile


IT’S TIME TO MAKE
THE SWITCH

From November 1 2023, Connect will no longer be available in the app stores


STILL USING THE SIMPRO CONNECT APP?

It’s time to move to the new generation of mobile field service

Simpro Mobile is our next generation field service app, and replaced Connect as
our recommended solution several years ago. It is now time to completely retire
Connect as Simpro Mobile is complete with the tools you need to improve customer
service and run your business in the field.

Connect will be removed from both Google Play and the iOS store on
November 1, 2023. This means you will no longer be able to re-install the app
via these platforms.

To help with the transition, for the next three months you will be able to
download and re-install a file manually. This file will be available until
January 31, 2024, giving you time to transition your business completely to
Simpro Mobile. Details on how to access this file can be found in our FAQs
below.

Connect will remain functional on devices where it is installed, however, we do
strongly recommend you complete your switch before January 31 to avoid
disruption to your field service workflows in the event that a mobile device
needs to be replaced or upgraded.

Simpro Mobile Vs Connect: What’s the difference?

Download the Comparison Sheet


SIMPRO MOBILE: THE APP OF CHOICE FOR SIMPRO CUSTOMERS

We’ve listened to your feedback and implemented features that you told us were
necessary to make Simpro Mobile work for your business. Incorporating all the
functionality of Connect, plus much more, we’re excited to show you the result.

Complete jobs faster, get paid sooner and provide better customer experience
with the more intuitive Simpro Mobile. Our future development efforts will focus
solely on Simpro Mobile, which means it’s time to prepare your team to make the
switch to Simpro Mobile.

Have a question about making the switch?

Download FAQs


GETTING STARTED IS SIMPLE

1

Download Simpro Mobile from the app store

Remember to have your login details ready to go - these will be the same details
you used in Connect.

2

Train the team and yourself with free resources

The Learning Toolbox and Help Guide has all the info you need. You can also
access additional training services to support you through the transition.

View Resources

3

Call out if you need help

Our friendly support team is on hand to help you make this transition as smooth
as possible.

Contact Support


GOT QUESTIONS?


HOW CAN I REINSTALL CONNECT IF I GET A NEW PHONE, OR NEED TO DO A RESET, AFTER
NOVEMBER 1?

From November 1 2023 to January 31 2024, you will be able to request an APK
(Android) or IPA (iOS) file from support which you can use to manually install
Connect.

Full details of how to access the file and install to your device will be
provided late October via this page, email and in-app.


WILL MY FIELD STAFF BE ABLE TO USE CONNECT AFTER NOVEMBER 1 2023?

Yes, Connect will continue to work on devices where it is currently installed.
However, if you need to do a reset of your phone, or you get a new phone, it
will not be available to download from the app stores.

Between November 1 and January 31 you will be able to request a copy of Connect
from Simpro Support to download and install manually. Please note: no further
file downloads will be available after this date.


OK, SO WHY SHOULD MY FIELD STAFF MOVE TO SIMPRO MOBILE IF CONNECT IS STILL
FUNCTIONAL?

Planning a complete transition of your team to Simpro Mobile now, will prevent
business impacts later.

Your staff member might be keen to grab the new iPhone. Or, the dreaded smashed
screen happens in the middle of the work day, forcing an emergency purchase.

Simpro’s field service apps are an essential part of their job, so one of the
1st things they will need to do is download the app they are used to. The last
thing you need is a panicked phone call when they discover they can’t access
their schedule because Connect is unavailable!


WHAT TRAINING IS AVAILABLE TO SUPPORT THIS CHANGE?

Coming soon, we will be announcing dates for online webinars to help you make
the switch to Simpro Mobile.

We also have recordings from previous Simpro Mobile webinars, our Simpro
Learning Toolbox modules and the Simpro Help Guide.


CAN A CONNECT LICENCE BE USED FOR SIMPRO MOBILE?

Users who already have Connect licences can use them to access Simpro Mobile, at
no extra cost. You must select the modules they need.

Access in Simpro Enterprise via the People > Employee > Settings.

If you have any questions regarding your login to Simpro Mobile or the structure
of licencing, please contact your local Simpro support team.


WHERE DO I CUSTOMISE SETTINGS FOR SIMPRO MOBILE?

In Simpro Enterprise, set up under System > Setup > Mobile > Simpro Mobile.

Module selection is available in the Employee Cards, where administrators can
define user travel rates, create mobile statuses and restrict which modules are
available to field staff in Simpro Mobile. Find out more in Simpro Mobile
Settings.


IS SIMPRO PAYMENTS, POWERED BY PAYRIX, AVAILABLE ON SIMPRO MOBILE?

Simpro Payments is not available on Simpro Mobile and you will need to
transition to Square payments.

As part of a free processing promotion with Square, new users will receive free
processing on up to $2,000 in credit card transactions for the first 180 days
(conditions apply). Learn more and sign up for Square.


READY TO SWITCH?

Access the power of Simpro Mobile with three simple steps.

View The Steps


NEED MORE SUPPORT?
WE’RE HERE TO HELP

Maximise the benefit of Simpro Mobile with comprehensive learning and support
resources.

TRAINING & IMPLEMENTATION

If you’re looking for additional assistance on Simpro Mobile, Simpro’s
Implementation Consultants can provide on-site and online training for your
team.

Enquire Now

SIMPRO LEARNING

The Learning Toolbox is a FREE online training platform for all Simpro clients
and their staff. The materials are interactive, self-paced and can be used to
help upskill staff on Simpro Mobile.

Start Learning

THE HELP GUIDE

The Help Guide includes articles and videos on the new workflows for Simpro
Mobile. You can visit the Help Guide here, or navigate to it from the Help menu
in Simpro.

Visit the Help Guide

SUPPORT

With five different support channels and local teams around the globe, Simpro
ensures you receive the highest level of support.

Contact Support


MORE RESOURCES AND TIPS TO HELP YOU SWITCH TO SIMPRO MOBILE



Product

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Support

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Become a Partner

Find a Partner

Countries

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United Kingdom and Ireland

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