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Masterclass Series: Driving Better Customer Experiences Through AI

 

What will be covered?

Our new Verint® Masterclass Series continues for customers and partners. In this
session, we will discuss the latest advancements in our AI technology. We hope
you were able to attend the first two Masterclasses, held on August 15 & August
30. If not, watch them today on demand. Also, don’t forget to take the knowledge
quizzes to get credit for the courses.




Masterclass Session 1: Everything You Wanted to Know About Conversational AI but
Were Afraid to Ask
Aug 15, 2–3 p.m. ET – Now available on-demand. Don’t forget to take the
knowledge quiz and share your credential badge on social media.




Masterclass Session 2: Why You Need to Embrace an Open Contact Center Strategy
Aug 30, 2–3 p.m. ET - Now available on-demand. Don’t forget to take the
knowledge quiz and share your credential badge on social media.




Masterclass Session 3: Enabling the Workforce with Bots
Sep 7, 2–3 p.m. ET – Registration now open


By now, you’ve realized the important role that AI can play in bettering your CX
processes. The problem, however, is that you can’t just throw AI into your
operations and expect results. Rather, you need to deploy the right bots for the
right task, and that includes finding the right automated solutions that can
have a positive impact on employee productivity.


In this Masterclass, Verint experts will show you how – when done correctly –
adding bots to the workforce can augment your human workforce to ultimately lead
to better CX outcomes. These experts will provide real-life examples of how bots
can be seamlessly integrated into workflows and continuously trained on customer
engagement data. You’ll walk away from this class with a solid understanding of
how bots can become awesome new coworkers.


Speakers/Instructors:
Dave Singer, GVP, Go-to-Market Strategy, Verint
Heather Richards, VP Go-to-Market Strategy, DFE, Verint

How do I access Verint Academy and the Masterclass Series?

 1. Visit Verint Connect https://connect.verint.com/ and 'Sign In' using your
    existing account login credentials. If you do not already have an existing
    Verint Connect account select 'Create New Account' option and follow the
    on-screen prompts.
 2. Once signed-in to Verint Connect, either:

 * From the Verint Connect home page, click on the "VERINT Masterclass" image to
   be redirected to Masterclass Series page. Click on the desired session title,
   click 'View Details' and select 'Request' drop-down option to register for
   the session.

or
 * From this email, click on the desired Verint Academy Masterclass session
   registration link included in this email. Once in the Masterclass session
   page, click 'View Details' and select 'Request' drop-down option to register
   for the session.

Need login or registration assistance?
Verint Connect support contact: contact.center@verint.com
Verint Academy support contact: VerintAcademy@verint.com

 

 


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Verint Systems Inc. · 175 Broadhollow Road, Suite 100 · Melville, New York 11747
800.4VERINT · info@verint.com