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Introducing Unwrapped '23. Content to help you support customers during the
holidays →
Product

VIEW EXAMPLE

Take a look at our own knowledge base

CHROME EXTENSION

Fly through tickets in your browser

PRICING

Learn about our plans

LATEST UPDATES

Find out what we've shipped recently

INTEGRATIONS

Plug & play with other services you use

SHOWCASE

See what customers are building on HelpDocs

LIGHTHOUSE

A widget that helps customers inside your app

Company

ABOUT US

Meet the team behind the pink bookmark

JOBS

Join us to help power millions of pages

GUIDES

Our educational content

LEARN

Our latest events and resources

CUSTOMER STORIES

How our customers are changing the world

BLOG

Read our stories and perspectives

OUR LATEST GUIDE

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Start with 14 days free to try it out

PRIVACY

Learn how we use your data

OUR TERMS

What we'll need from you

MIGRATING DATA

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SERVICE STATUS

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KNOWLEDGE BASE SOFTWARE FOR MODERN SUPPORT TEAMS.

Empower your support team to deliver an exceptional user experience by creating,
sharing, and managing help content with ease. Streamline support processes,
build a comprehensive Knowledge Base, and customize access.

Get started free
Watch demo





POWERING MILLIONS OF PAGES PER MONTH FOR STARTUPS TO ENTERPRISE.




SUPER SIMPLE EDITING EXPERIENCE FOR YOUR SUPPORT TEAM.


READY AT EVERY STAGE OF YOUR SELF-SERVE JOURNEY.

We've got all the tools you need to launch, host, and improve your docs.


BUILD

Knowledge Bases work best when you focus building out great self-serve content.
HelpDocs comes packed with tools you need so you spend time giving support to
customers who need it.


HOST

A custom text editor, advanced caching, smart integrations, and SEO-focused
templates mean your customers will find answers blazingly fast—and your customer
support team will too.


MONITOR

Keeping a Knowledge Base fresh, tidy, and efficient takes work. With an array of
tools to make this process easier you'll find it a breeze to keep tickets down
and customers happy.


FROM A SIMPLE START TO FULL CONTROL AND CODE CUSTOMIZATION

Knowledge Bases work best when you focus building out great self-serve content.
HelpDocs comes packed with tools you need so you spend time giving support to
customers who need it.




CUSTOM CSS & JAVASCRIPT

Custom CSS comes on every plan. Adjust the style of any element on the page. For
more control use JavaScript and change the behaviour of your Knowledge Base.


CREATE ANYTHING WITH HTML TEMPLATES

Want to start from scratch and build your own template? Our Handlebars-based
templating engine gives you full control so you can create whatever you want.


CHOOSE FROM ONE OF OUR TEMPLATES

We're always pushing ourselves to create more advanced, fast-loading, and
well-designed templates. Starting a lovely looking Knowledge Base is super
simple.


IT'S QUICK, RELIABLE, AND EASY TO USE

A custom text editor, advanced caching, smart integrations, and SEO-focused
templates mean your customers will find answers blazingly fast—and your customer
support team will too.




NATIVE INTEGRATIONS TO FLY THROUGH SUPPORT TICKETS

Search and paste with our Front and Chrome integrations. Keep support
synchronous with our live chat integrations. Communicate downtime with our
status integrations.


RADIANT BLAZING FAST TEMPLATES

We're always pushing the limits by using the latest technology to create
accessible, adaptable, and designed templates you don't have to touch. Or you
can totally touch. That's up to you.


ORGANIZE, CATEGORIZE, SYNCHRONIZE

It doesn't take much to change up your knowledge base. Drag and drop categories
and articles, save changes before publishing, and do it all without saving over
each other in the process.


STAR WARS ROBOTS AND EDUCATING THE FUTURE INNOVATORS


Sphero is one of the best known consumer robotics companies in the world. Learn
about how important the future of education is to them and how they use HelpDocs
to keep millions of consumers happy.


Read Sphero's story



KEEP ARTICLES FRESH AND RELEVANT

Keeping a Knowledge Base fresh, tidy, and efficient takes work. With an array of
tools to make this process easier you'll find it a breeze to keep tickets down
and customers happy.




KEEP AN EYE ON ANALYTICS WITH TRENDS

Know whether you're getting more traffic, less contact forms, and making an
impression with tickets avoided compared to the previous period.


TOOLS BUILT IN TO KEEP YOUR ARTICLES FRESH

Our Stale tools make sure you're keeping your articles nice and new with the
latest information. Schedule it for later, add a reason, and hit Stale.


USER MANAGEMENT MADE EASY

Wanna keep on top of who has access? We've got features to make adding,
managing, and scaling users simple as can be. So go ahead and invite your whole
team.


INTEGRATE INTO YOUR WORKFLOW

From team communication to existing customer support tools—we have a bunch of
different options so you don't have to switch what you're already using. Here's
just a few of them





AIDE


BOTPENGUIN


PENDO


HEAP


SHOW CERTAIN ARTICLES TO CERTAIN USERS


Segment your content so only groups of customers see bits of content. Or only
team members see internal articles. But we didn't stop there.

Translate articles without changing the formatting with the most advanced
translation engine. Use Single Sign On to keep your team experience consistent.
Audit trail means you can see who did what when.


See all the Grow features


START CREATING DOCS RIGHT AWAY

Get your knowledge base started the right way with 14 days free. No credit card
required.
Get started free

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