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22 Apr 2022 Consulting My EY My EY United StatesEnglish Open country language switcher Close country language switcher Select your location Close country language switcher No search results have been found * United States English * Global English Local sites * Albania English * Algeria English * Angola English * Angola português * Argentina español * Armenia English * Aruba English * Australia English * Austria Deutsch * Azerbaijan English * Bahamas English * Bahrain English * Bangladesh English * Barbados English * Belarus English * Belarus русский * Belgium English * Belgium Nederlands * Belgium français * Bermuda English * Bolivia español * Bosnia-Herzegovina English * Botswana English * Brazil English * Brazil português * British Virgin Islands English * Brunei English * Bulgaria English * Bulgaria български * Cambodia English * Cameroon English * Canada English * Canada français * Cayman Islands English * Central America English * Chad English * Channel Islands English * Chile español * China English * China 中文 * Colombia español * Congo English * Costa Rica español * Croatia English * Croatia hrvatski * Curacao English * Cyprus English * Czech Republic English * Czech Republic čeština * Democratic Republic of the Congo English * Denmark English * Denmark dansk * Dominican Republic español * Ecuador español * Egypt English * El Salvador español * Equatorial Guinea English * Estonia English * Estonia eesti * Fiji English * Finland suomi * Finland English English * France français * Francophone Africa English * Gabon English * Georgia English * Germany Deutsch * Ghana English * Gibraltar English * Greece English * Greece Ελληνικά * Guam English * Guatemala español * Guernsey English * Guinea English * Guyana English * Honduras español * Hong Kong SAR English * Hong Kong SAR 中文 * Hungary English * Hungary magyar * Iceland English * India English * Indonesia English * Iraq English * Ireland English * Isle of Man English * Israel English * Italy English * Italy italiano * Ivory Coast English * Jamaica English * Japan English * Japan 日本語 * Jordan English * Kazakhstan English * Kazakhstan русский * Kenya English * Korea English * Korea 한국어 * Kuwait English * Kyrgyz Republic English * Laos English * Latvia English * Latvia latviešu * Lebanon English * Libya English * Lithuania English * Lithuania lietuvių * Luxembourg English * Macau SAR English * Macau SAR 中文 * Madagascar English * Malawi English * Malaysia English * Maldives English * Malta English * Mauritius English * Mexico español * Middle East and North Africa English * Moldova English * Mongolia English * Montenegro English * Morocco English * Mozambique English * Moçambique português * Myanmar English * Namibia English * Netherlands English * Netherlands Nederlands * New Zealand English * Nicaragua español * Nigeria English * North Macedonia English * Norway English * Norway norsk * Oman English * Pakistan English * Palestinian Authority English * Panama español * Papua New Guinea English * Paraguay español * Peru español * Philippines English * Poland English * Poland polski * Portugal English * Portugal português * Qatar English * Romania English * Romania română * Russia русский * Rwanda English * Saint Lucia English * Saipan English * Saudi Arabia English * Senegal English * Serbia English * Serbia српски * Singapore English * Slovak Republic English * Slovak Republic slovenčina * Slovenia English * Slovenia slovenščina * South Africa English * Spain English * Spain español * Sri Lanka English * Suriname English * Sweden English * Sweden svenska * Switzerland Deutsch * Switzerland English * Switzerland français * Syria English * Taiwan English * Taiwan 中文 * Tanzania English * Thailand English * Trinidad and Tobago English * Tunisia English * Tunisia français * Turkey English * Turkey Türkçe * Uganda English * Ukraine English * Ukraine українська * United Arab Emirates English * United Kingdom English * Uruguay español * Uzbekistan English * Venezuela español * Vietnam English * Vietnam Tiếng Việt * Zambia English * Zimbabwe English Welcome to EY United States (EN) You are visiting EY United States (EN) THE CEO IMPERATIVE: HOW WILL THE SHIFTING WORLD ORDER AFFECT YOUR GLOBAL STRATEGY? Play video Geostrategy The CEO Imperative: How will the shifting world order affect your global strategy? International business models will persist in the emerging multipolar world, but they will need to adapt to new geopolitical realities. TRENDING NOW HOW WILL THE METAVERSE CHANGE OUR BEHAVIOR AS IT RESHAPES EXPERIENCES? THE POTENTIAL IMPACTS OF THE METAVERSE ON HUMAN BEHAVIOR ARE YET UNKNOWN, BUT BEHAVIORAL ECONOMICS CAN HELP US EXPLORE THE POSSIBILITIES. Learn more THE CIO IMPERATIVE: IS YOUR TECHNOLOGY MOVING FAST ENOUGH TO REALIZE YOUR AMBITIONS? DATA CENTRICITY IS A TOP PRIORITY FOR BUSINESSES. WE IDENTIFY THE POTENTIAL BENEFITS THIS BRINGS AND STEPS YOU MUST TAKE TO UNLOCK VALUE. Learn more HOW HEALTH CARE, RETAIL AND TECH CAN WORK TOGETHER TO CHANGE HOW WE EAT EATING HEALTHY CAN BE HARD. HEALTH CARE, FOOD RETAIL AND TECHNOLOGY COMPANIES CAN RADICALLY CHANGE THE FOOD ECOSYSTEM AND SUPPORT CONSUMERS IN THEIR JOURNEY TO DEVELOP HEALTHIER EATING HABITS TO IMPROVE HEALTH OUTCOMES. Learn more OUR COMMITMENT TO AUDIT QUALITY We embrace our responsibility as independent auditors to perform high-quality audits that promote trust and confidence in the capital markets. Find out more Case Study The better the question The better the answer The better the world works Case Study CASE STUDY: HOW SMART TECHNOLOGY HELPED FISERV ACCELERATE M&A STRATEGY MULTI-BILLION-DOLLAR MERGERS ARE FRAUGHT WITH COMPLEXITY, BUT SMART DIGITAL PLATFORMS CAN ACCELERATE YOUR DEAL STRATEGY FROM DESIGN TO DELIVERY. Case Study The better the question The better the answer The better the world works Case Study HOW DO YOU MERGE TWO FINANCIAL SERVICES PLAYERS? MARKET CONSOLIDATION BRINGS SCALE AND INNOVATION BY STREAMLINING ONLINE PAYMENTS. HOW EY CAN HELP MERGERS AND ACQUISITIONS INTEGRATION SERVICES We work with clients to integrate acquired assets that prevent value erosion, help accelerate synergy realization and minimize transaction risk. Read more Fintech companies specializing in online payment solutions have been essential support for banks, credit unions and businesses. But, they have tended to build dominance in one link of the financial payment transaction chain. Until a year ago, First Data, a global merchant acquiror, was operating in some 100 countries, providing point-of-sale and online payment solutions for large and small businesses. Fiserv was one of the leading US account processors for banks, with over 37% of US market share in the years prior to the merger.1 With combined revenues of US$13 billion, these companies had grown both organically and through acquisitions to develop their offerings across the payment processing chain. They’d built up capabilities in risk management and credit and debt issuing. The question was, could they be brought together to unlock additional value, provide a better service to customers and accelerate their growth as an integrated asset? The leaders of both Fiserv and First Data were convinced that their companies would be stronger together, by providing their clients with a holistic payment solution. The underlying logic for the deal — a set of complementary capabilities and complementary clients — was compelling on paper. But grafting together two complex businesses in US$40 billion enterprise value acquisition with over 45,000 employees is a notoriously difficult undertaking. In addition to this, Fiserv made an external commitment to achieve US$900 million in cost synergies and $500 million in revenue synergies within the first five years following the close of the transaction. The achievement of these synergies would be integral to the success of the deal, as the company announced it would invest an additional US$500 million in an ambitious growth and innovation agenda. The leadership and enablement of the synergy program largely fell upon Fiserv’s finance organization, who was charged with spearheading this effort. Documenting and rolling up dozens upon dozens of cost and revenue synergy initiatives into a structured, repeatable monthly rhythm, where progress could be tracked and measured, was no easy task. Chris Dichiara, Vice President and Head of Financial Planning and Analysis for Fiserv, was asked to lead this program for the company. So, how could these two companies leverage technology to realize the financial benefits and joint vision of this transformational merger? Case Study The better the question The better the answer The better the world works Case Study A SINGLE GOAL, ENABLED BY AN ADVANCED DIGITAL PLATFORM CONSOLIDATING MULTIPLE DATA-POINTS WOULD HAVE TAKEN YEARS WITHOUT EY CAPITAL EDGE. HOW EY CAN HELP M&A TOOLS: CONNECTED CAPITAL TECHNOLOGIES EY teams offer a suite of M&A technologies designed to bring deeper analysis and faster insights throughout the transaction lifecycle. Read more “Early on in the merger, I tried to use Excel,” recalls Chris Dichiara. “But piecing together hundreds of Excel files, figuring out what was happening in each of the hundreds of initiatives, getting visibility over the process — workstreams, financial data, roadmaps, milestones — it didn’t work out so well.” The EY team who led the post-merger integration recommended their end-to-end digital platform, EY Capital Edge, to bring all this complexity into a streamlined solution. Fiserv was able to fully tailor the EY Capital Edge tool to best meet their needs. The tool provided a monthly package which provided all the reporting and insights necessary to keep the new organization on track to meet their synergy targets and execute upon the overall M&A strategy. The platform kept everyone — from the individual initiative owners to the Fiserv executive leadership team — aligned, provided instant visibility across the whole process, and ensured everyone was talking from the same numbers: it brought efficiency to chaos. “EY Capital Edge was fluid, flexible, cloud-based and easy-to-access,” says Dichiara. “Bringing in EY and EY Capital Edge to help organize the process really accelerated the deal. We’ve got over 100 people on the platform today: all our teams use it. I see the same data being used in one of our business units as in Corporate where I sit.” A merger of this size encompassing hundreds of solutions, millions of clients and billions of data points, requires “an entire organizational effort,” says Dichiara. The EY team were “there the next week,” putting together the process, instituting controls, and “being innovative in the way they were thinking,” he says. “They built connections internally with us and were extremely flexible…helping us take the Capital Edge tool and really integrate it into our existing financial planning and budgeting processes.” The EY organization did more than provide a flexible digital solution: they got under the skin of the company, bringing a broad range of experience in where it was needed, helping deliver on the strategy. Critical to Dichiara personally was having absolute confidence in the financials. “We had no room for error,” he says, “and using EY Capital Edge… gave me 100% comfort in signing off on the numbers.” The newly combined company, now called Fiserv, is already outperforming its initial targets. Within 8 months following deal close, the US$900 million cost synergy target was increased to US$1.2 billion and on the revenue side, “we’ve already upped that target to US$600 million,” says Dichiara. With the help of EY Capital Edge, Fiserv is well on its way to achieving all its external commitments and most importantly, as Dichiara reflects, “the integration has come together in a way that we're that we're winning in [our] clients’ offices.” The merged Fiserv is efficiently cross-selling capabilities to its clients, providing a seamless, globally-integrated payment solution that is delivering additional value to its customers. Case Study The better the question The better the answer The better the world works Case Study A HOLISTIC PAYMENT SOLUTION, BACKED BY A SINGLE TECHNOLOGY PLATFORM EY CAPITAL EDGE HELPED ACCELERATE THIS MERGER AND IT CONTINUES TO SUPPORT THE STRATEGY HOW EY CAN HELP DIGITAL M&A FRAMEWORK From portfolio transformation, mergers and acquisitions (M&A), JVs and alliances to divestments, we help you determine the right strategic course to a digital future and create better value for your businesses. Read more Chris Dichiara is clear that EY Capital Edge accelerated and simplified the process of the merger between First Data and Fiserv: it was “certainly instrumental in helping us execute on the deal.” But even after the deal was done, the tool is an invaluable aid to running the new enterprise. “We took our financial hierarchies, our business structures, our functional structures, and put them into the tool,” he says. “We linked it in with our ERP system and ..., eighteen months after the deal, our execution plans are kind of just working. It's embedded within everything we do, from a finance side but also a business side and it really has become part of the financial architecture of the company.” > EY Capital Edge was fluid, flexible, cloud-based and easy-to-access. Bringing > in EY teams and EY Capital Edge to help organize the process really > accelerated the deal. Chris Dichiara Vice President and Head of Financial Planning and Analysis, Fiserv A leading platform that can flex to accommodate a company’s financial, business and ERP structures and systems can continue to provide value post-merger, not just for the company, but for their clients too. The story starts with a bold strategy, but it comes alive through successful execution. * SHOW ARTICLE REFERENCES 1. Statista (subscription required), https://www.statista.com/statistics/612431/bank-core-processor-companies-usa-by-market-share/, accessed June 2021. RELATED ARTICLES CASE STUDY: HOW A NORDIC SAAS PLAYER UNLOCKED POTENTIAL IN A GLOBAL LOCKDOWN A bold strategy and deep, multi-disciplined M&A experience turned “it can’t be done” into a sale that facilitated outstanding outcomes. 19 Apr 2021 Eric Sanschagrin WILL COVID-19 TURBO-CHARGE M&A AND TRANSFORMATION? C-suites reframe corporate strategies and plan to invest their way out of the crisis. 3 Feb 2021 Andrea Guerzoni HOW A DIGITAL FOUNDATION IS SETTING THE EDGE FOR NEW MARKET LEADERS Companies that establish these technology and data models are driving value extraordinarily fast. 23 Mar 2021 Mazen Baroudi Show more Show more Previous 1 Next CONTACT US Like what you’ve seen? Get in touch to learn more. email Close . 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