www.jackrogersusa.com Open in urlscan Pro
23.227.38.74  Public Scan

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Text Content

Enjoy 15% off your first purchase!

25% off Full Price Styles! | use code WINTER Details

Enjoy 15% off your first purchase!

25% off Full Price Styles! | use code WINTER Details

Enjoy 15% off your first purchase!


✕
Use code WINTER to receive 25% off full price styles. Offer starts on Monday,
January 24, and is valid through 11:59pm EST on Thursday January 27, 2022 at
www.JackRogersUSA.com and Jack Rogers Retail Location . Exclusions include: All
Sale Styles, All Monogram Sandals, Georgica Jelly in Gold and Black, Jacks
Comfort Sandal in Black, Midnight, White, and Platinum, Jacks Flat Sandal in
Gold, Black, Silver, Platinum, and White, and Jacks Wide Flat Sandal in Gold,
Black, Silver, Platinum, and White. No adjustments on prior purchases. Orders
will be fulfilled in the order they are received and are not guaranteed. All
Sale Styles ending in $.99 are Final Sale. Discount code cannot be combined with
any other offers.
 * New In
 * Shop All
    * Collection
      * Boots & Booties
      * Heels & Wedges
      * Flats
      * Sneakers
      * Sandals
      * Kids
      * Accessories
      * View All
   
    * Featured
      * Best Sellers
      * Exclusives
      * Winter Wishlist
      * Comfort Shop
      * Wedding Shop
      * Monogram Shop

 * Monogram Shop
 * Jacks
    * Category
      * Classic Jacks
      * Boating Jacks
      * Comfort Jacks
      * Fashion Jacks
      * Wide Jacks
      * Jacks Comparison Guide
      * View All Jacks

 * SALE
    * Sale Categories
      * Styles Under $50
      * Styles Under $75
      * Styles Under $100
      * Sale: Boots & Booties
      * Sale: Sandals
      * Sale: Jacks
      * Sale: Flats & Sneakers
      * Sale: Shop All


Search Search icon Login Login icon Cart Cart icon 0
Menu
Menu Menu icon


Cart Cart icon 0
✕
 * New In Rightarrowfontcolor Rightarrowfontcolor icon
 * Shop All Rightarrowfontcolor Rightarrowfontcolor icon
   * Shop All Rightarrowfontcolor Rightarrowfontcolor icon
   * Winter Wishlist Rightarrowfontcolor Rightarrowfontcolor icon
   * Best Sellers Rightarrowfontcolor Rightarrowfontcolor icon
   * Heels & Wedges Rightarrowfontcolor Rightarrowfontcolor icon
   * Sandals Rightarrowfontcolor Rightarrowfontcolor icon
   * Flats Rightarrowfontcolor Rightarrowfontcolor icon
   * Sneakers Rightarrowfontcolor Rightarrowfontcolor icon
   * Kids Rightarrowfontcolor Rightarrowfontcolor icon
   * Exclusives Rightarrowfontcolor Rightarrowfontcolor icon
   * Accessories Rightarrowfontcolor Rightarrowfontcolor icon
 * Jacks Rightarrowfontcolor Rightarrowfontcolor icon
   * Classic Jacks Rightarrowfontcolor Rightarrowfontcolor icon
   * Boating Jacks Rightarrowfontcolor Rightarrowfontcolor icon
   * Fashion Jacks Rightarrowfontcolor Rightarrowfontcolor icon
   * Comfort Jacks Rightarrowfontcolor Rightarrowfontcolor icon
   * Wide Jacks Rightarrowfontcolor Rightarrowfontcolor icon
   * All Jacks Rightarrowfontcolor Rightarrowfontcolor icon
   * Jacks Comparison Rightarrowfontcolor Rightarrowfontcolor icon
 * Sandals Rightarrowfontcolor Rightarrowfontcolor icon
 * Wedding Shop Rightarrowfontcolor Rightarrowfontcolor icon
 * Monogram Shop Rightarrowfontcolor Rightarrowfontcolor icon
 * SALE Rightarrowfontcolor Rightarrowfontcolor icon
   * Styles Under $50 Rightarrowfontcolor Rightarrowfontcolor icon
   * Jacks on Sale Rightarrowfontcolor Rightarrowfontcolor icon
   * Sale: Boots & Booties Rightarrowfontcolor Rightarrowfontcolor icon
   * Sale: Sandals Rightarrowfontcolor Rightarrowfontcolor icon
   * Sale: Sneakers & Flats Rightarrowfontcolor Rightarrowfontcolor icon
   * Sale: View All Rightarrowfontcolor Rightarrowfontcolor icon
 * FAQs Rightarrowfontcolor Rightarrowfontcolor icon
   * FAQs Rightarrowfontcolor Rightarrowfontcolor icon
   * Loyalty Program Rightarrowfontcolor Rightarrowfontcolor icon
   * Returns & Exchanges Rightarrowfontcolor Rightarrowfontcolor icon
 * MY ACCOUNT


FREQUENTLY ASKED QUESTIONS

--------------------------------------------------------------------------------


GENERAL

ABOUT JACK ROGERS

Ever Since Jackie Kennedy went to Capri and brought back a flat sandal with
whipstitched leather and an iconic Rondelle that would go on to become the
classic Jack Rogers Sandal, we've been crafting beautiful shoes and accessories
that brighten everyday. With an unmistakeable ease, effortless style, and
optimistic view on life, Jack Rogers is at home wherever it goes in the world.

JACK ROGERS RETAIL STORE

Jack Rogers has one Retail Store in Atlanta, Georgia. Stop by and say hello!

Phipps Plaza 3500 Peachtree Road NE Atlanta, GA 30326

SIZING INFORMATION

All footwear is fit tested to be as true to size as possible. Please note that
Jacks sandals are handmade, and the size may be handwritten on each sandal. Half
sizes for Jacks sandals may be noted with a dash, for example size 7.5; may be
marked on the inner sandal as 7--. All other footwear is available in whole and
half sizes as noted.

Check our size guide here
×

WARRANTY

We have a 1-year warranty policy. If the shoes were purchased in our website or
at our Jack Rogers store, and if the damage has occurred within one year of
purchase date, please email us images of the entire shoe - top and bottom -
along with photos of the damaged area, and your order number to
customerservice@jackrogersusa.com . Our production experts will evaluate each
case depending on the wear and tear of the shoe and will make a decision based
on the inspection of the images provided. If they determine that your order
qualifies for a refund or replacement, we will inform you. A refund applies if
there is a manufacturer’s defect and if the order was placed within the last 90
days. A store credit or replacement (depending on availability) applies if your
order is over 90 days old but less than 1 year old.

SMS PROGRAM

Our text message program brings Jack Rogers straight to your fingertips. When
you join our text message program, you will be granted VIP access to sale
announcements, exclusive discounts, and more. To join our program, simply text
JACKROGERS to 24321 and you will automatically be signed up. By joining via
text, you agree to receive recurring automated marketing messages from Jack
Rogers at the cell number used to send the Join text. Msg & data rates may
apply. View Terms & Privacy. To opt out of the program, simply text STOP to
24321 at any time to unsubscribe for our texts.


SHIPPING

HOW CAN I CHECK THE STATUS OF MY ORDER?

If you checked out by logging into your Jack Rogers account, you may check the
status of your order by logging into your Jack Rogers account and clicking on
the View Order History tab.

Customers who checked out as a guest can check the status of their order by
contacting Jack Rogers Customer Service via email
at customerservice@jackrogersusa.com. Please be sure to include your order
number in your inquiry email.

WHERE DO YOU SHIP? DO YOU SHIP INTERNATIONALLY? DO YOU SHIP TO AFP/FRP/DPO
ADDRESSES?

We offer free shipping on all US orders over $50 (after discounts and before
taxes are applied). We are unable to ship to AFP/FPO/DPO addresses. We ship
internationally to Canada, Mexico, New Zealand, and Australia. All international
orders are final sale and cannot be returned. You will receive an email with
tracking information and an estimated delivery date once your order ships.

Jack Rogers reserves the right to hold any order for suspected fraud and/or
billing and shipping validation. Affected customers will be notified by Jack
Rogers Customer Service.

WHAT SHIPPING METHODS DO YOU USE?

We offer free shipping for orders over $50 (after discounts and before taxes are
applied). We offer shipping for $10 for orders less than $50. You may also
choose to expedite your order’s shipping method 2nd day or overnight delivery
for an additional cost.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED AND SHIPPED?

We process and ship orders from our warehouse Monday through Friday. All orders
begin processing the following business day and orders placed Saturday-Sunday
will begin processing the following Monday.

**In the effort to be extra cautious and safe, our warehouse is putting extra
care in shipping out your goods. Please allow 1-2 weeks for your item to ship.
We appreciate your patience and your business.

 

Orders placed with Standard Shipping usually arrive within 7 business days from
the day the order was placed.

Orders placed with FedEx 2nd Day Air Shipping are prioritized and usually arrive
within 2-3 business days from the day the order was placed. Delivery excludes
holidays.

Orders placed with FedEx Overnight Shipping are prioritized and usually arrive
within 1-2 business days from the day the order was placed. Delivery excludes
holidays.

 

HOW CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, we are unable to cancel or change an order once it is placed. If
you have additional questions about your order, please contact Jack Rogers
Customer Service via email at customerservice@jackrogersusa.com


RETURNS

WHAT IS YOUR RETURN POLICY?

Return Policy
Return Cost: $5.
Full-price items with a Jack Rogers receipt:
Within 30 days of purchase: Full refund or merchandise credit. Merchandise must
be unworn.

Sale items with a Jack Rogers receipt:
Within 30 days of purchase: Full refund or merchandise credit. Merchandise must
be unworn. After 30 days, sale items are not eligible for return.

Final Sale Products:

All goods marked as "final sale" are not be eligible for return, or exchanges.
All items ending in $.99 are final sale. Merchandise purchased at Private Sales
is final sale—returns or exchanges are not accepted. All international orders
cannot be returned and are final sale.




Original shipping charges are not eligible for refund on orders that were
shipped correctly.

FOR ITEMS PURCHASED NOT A JACKROGERSUSA.COM OR JACK ROGERS RETAIL STORES:

Products that were not originally purchased in a Jack Rogers company store or at
jackrogersusa.com are not eligible for a return. For any product with a damage
claim, please contact us at customerservice@jackrogersusa.com , or by clicking
on the Customer Service link on JackRogersUsa.com




Returns Process: It will cost $5 for a return. To print your FedEx return label,
please go to https://jackrogersusa.loopreturns.com/ and follow the steps to
complete your Return Merchandise Authorization form. You can also scan the QR
code when you drop it at a FedEx location. Be sure to record the FedEx return
label tracking number for your records. Please also complete the below form and
enclose it with your return.





Repeated Returns

We offer a flexible returns policy to make your online shopping experience even
easier. We do monitor the number of returns made by customers, and continued
returns will be flagged and may, at our discretion, lead to the closure of your
Jack Rogers account or future orders being refused.

CAN I EXCHANGE THE ITEM I JUST RECEIVED?

We can process an exchange if the correct size is available and our inventory
permits. You can exchange your product here:
https://jackrogersusa.loopreturns.com/
If we are sold out of the size you want to exchange for, we can offer a return
or store credit. Please contact Customer Service via email
at customerservice@jackrogersusa.com if you need assistance placing your new
order.

HOW DO I RECEIVE MY RETURN SHIPPING LABEL?

Please follow this link to access your return label: RETURNS LINK

To locate your order number, please refer back to your confirmation email when
you first placed the order

Once your return is received at our warehouse, it may take up to 3-5 business
days to see the refund reflected on your original form of payment. *Please note
our returns cost $5.

For any further inquiries or questions on our return process, please email our
customer service team here: customerservice@jackrogersusa.com

MAY I RETURN AN ITEM PURCHASED AT WWW.JACKROGERSUSA.COM TO A JACK ROGERS RETAIL
STORE?

Yes! For your convenience, all www.JackRogersUSA.com purchases may be returned
to our Jack Rogers Retail Store in Atlanta, Georgia with your receipt and
original packaging. Please note that all monogrammed, custom, made-to-order and
final sale items may not be returned to our retail stores at any time.

HOW LONG DO I HAVE TO SHIP BACK MY RETURN?

We accept the return of unworn and unused merchandise purchased from
www.JackRogersUSA.com within 30 days from the date of original purchase. We must
receive your return at our warehouse no later than 45 days from the date of
original purchase. Your return must be accompanied by the original receipt and
packaging, as well as any gift with purchase. Eligible refunds will be made in
the form of original payment. We reserve the right to ship back to the customer
any return that we receive that is not in compliance with our return policies.
Please note that all monogrammed, custom, made-to-order and final sale items may
not be returned. All items ending in $.99 are Final Sale and are not eligible
for return or exchange.

I RECEIVED MY ORDER AND RECEIVED AN INCORRECT OR DAMAGED ITEM.

In the event that we processed your order incorrectly or if you received a
damaged or defective item, we will gladly replace or take back that item for a
full refund at our expense. Jack Rogers will provide a shipping label to
expedite the return. To receive your shipping label and arrange to replace your
product, please contact Customer Service via email
at customerservice@jackrogersusa.com

If your Jack Rogers product has become damaged after wearing and it is within
one year of you purchasing them from www.JackRogersUSA.com or a Jack Rogers
Retail Stores, please email customerservice@jackrogersusa.com and include your
contact information, online order number or store location, style details,
damage details and photos of the damage, including the top and bottom of the
shoe.


BILLING

WHAT PAYMENT METHODS CAN I USE WITH JACK ROGERS?

Jack Rogers welcomes payment by PayPal, Apple Pay, Amazon Pay, Visa, MasterCard
and American Express. Credit card transactions are securely processed by
Authorize.net. Jack Rogers welcomes payment by PayPal, Apple Pay, Amazon Pay,
Visa, MasterCard and American Express. Credit card transactions are securely
processed by Authorize.net. We also offer Klarna to Pay in 4 interest-free
installments so you can spread the cost. Pay later in 4 installments. The first
payment is taken when the order is processed and the remaining 3 are
automatically taken every two weeks.

WHEN WILL MY PAYMENT METHOD BE CHARGED?

Your payment method will be charged right after you place your order. If your
order contains multiple items, the items may ship separately. If items ship
separately, you will be charged the total order amount up front.

WILL YOU NOTIFY ME IF THERE'S A BILLING ISSUE WITH MY ORDER?

If there is a billing issue with your order we will contact you by calling the
telephone number provided on your order. If we are unable to reach you by
telephone, we will also email the email address provided on your order.

HOW CAN I USE A PROMOTION CODE?

From time to time we may have a special promotion code that can be applied to
your order by entering the promotional code in the space provided on the
Checkout page and hitting the "apply" button. The value of the promotion will be
applied to your order and will not appear as a separate line item. Please note
that only one Promotional Code may be used on each order.

HOW CAN I PURCHASE AN E-GIFT CARD?

Jack Rogers e-gift cards make the perfect gift! Our e-gift cards will be
delivered directly to the gift recipient via email and can be purchased here in
the amounts of $50, $75, $100, $200 and $300. Please note that e-gift card
orders begin processing the next business day and the e-gift card order must be
invoiced before the e-gift card email will be sent.

HOW CAN I USE MY E-GIFT CARD?

To redeem your Jack Rogers e-gift card, simply add your items to your shopping
cart and when you are ready to checkout, add your e-gift card code to the “Gift
Cards” field on the left side of the shopping cart. Once you’ve added your
e-gift card code, proceed with the checkout steps.

DOES JACK ROGERS CHARGE SALES TAX?

Yes, we currently charge sales tax for orders shipping to Florida, Georgia and
New York, based on state and local laws. Taxes vary depending on state and
location and are subject to change in accordance with state and local tax laws.

 


MY ACCOUNT

HOW WILL JACK ROGERS CONTACT ME?

As a registered Jack Rogers user, you agree to receive e-mails critical to your
account and transactions(s) or for marketing purposes about Jack Rogers
products.

You may unsubscribe from our email newsletters by click the “unsubscribe” option
at the bottom of the email. If you unsubscribe, you will continue to receive
transactional emails about any orders that you place. To better manage your
email preferences you can visit the below link:
https://www.jackrogersusa.com/pages/preferences

HOW CAN I CREATE AN ACCOUNT?

Click “Sign In” on the top right of the screen and on the bottom of the display
window, click “Create an Account” and follow the steps.

I'M HAVING TROUBLE LOGGING INTO MY ACCOUNT

If you are having trouble logging into your account, try setting your password
by clicking on “Forgot Your Password” on the Sign In page. If you’re still
having issues, please contact Jack Rogers Customer Service via email
at customerservice@jackrogersusa.com

HOW DO I CHANGE MY EMAIL ADDRESS?

If you would like to change the email address connected with your account,
please contact Jack Rogers Customer Service via email
at customerservice@jackrogersusa.com

HOW DO I CHANGE MY PASSWORD?

Click “Sign In” on the top right of the screen and the click on “Forgot Your
Password” and follow the steps to change your password. If you’re still having
issues, please contact Jack Rogers Customer Service via email
at customerservice@jackrogersusa.com

 

 


LOYALTY PROGRAM

WHAT IS THE JR REWARDS PROGRAM?

JR Rewards values our loyal customers by giving points towards promotional
discounts, free shipping, early access to sales, and more!

HOW DO I JOIN?

By creating an account in our loyalty widget (bottom left icon on our homepage)
or going to our rewards program page. Once you are logged in and have an email
associated with you account, you will start receiving rewards and updates.

HOW DO I EARN POINTS?

Every dollar you spend is a point, our first reward is a 10% off coupon worth
200 points, and our next coupon is 20% off at 500 points. The more you spend,
the more points you earn. Learn more here:
https://www.jackrogersusa.com/pages/loyalty

HOW DO I REDEEM POINTS?

Once you earn enough points for a reward, you will receive codes in your email
that you can use on our website towards a purchase. You can also keep track of
your points in the Loyalty widget on the lower left of our Homepage. If you ever
have questions or want to learn more about your points, you can email us at
customerservice@jackrogersusa.com

WHAT IS THE REFER A FRIEND PROGRAM?

When you refer a friend, we send them a special link with $10 off their order
and when they use it and complete a purchase, you get a link for $10 off your
own order

Gift Wrap:

We offer gift wrapping on any item for $5/per item. Only one gift wrapping is
allowed per order. If you would like to gift wrap multiple items, we suggest
placing separate orders. Your gift will be packaged in our signature Jack Rogers
net bag as the wrapping.

Gift Notes:

*Please note you can not leave a gift note on digital gift cards

If you emailed us, a Customer Service Associate will get back to you as soon as
possible. It can take 5 – 7 business days for your request to be handled. Our
office hours are Monday – Friday, 9 am – 5 pm EST.
*During promotional times we experience higher volumes and longer response
times. Please allow 7 – 9 business days for a response.
Please note, if you send follow up emails, your emails start over and fall to
the bottom of the list. Please trust that we will get back to you as soon as
possible, and by sending one email you will help us get back to you much easier
and faster!
Thank you for your business and patience!



SUBSCRIBE TO EMAIL

Contact us at: customerservice@jackrogersusa.com

--------------------------------------------------------------------------------

Contact us at: customerservice@jackrogersusa.com


Returns & Exchanges FAQs Visit Us Terms & Conditions Privacy Student Discount
Rewards Web Accessibility

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