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Effective URL: https://www.spectrum.net/support/internet/affordable-connectivity-program?cid=sms_acp_service_122022
Submission: On April 10 via manual from US — Scanned from DE
Effective URL: https://www.spectrum.net/support/internet/affordable-connectivity-program?cid=sms_acp_service_122022
Submission: On April 10 via manual from US — Scanned from DE
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WELCOME TO SPECTRUM SUPPORT
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AFFORDABLE CONNECTIVITY PROGRAM
Showing Content for ALL ZIP Codes Edit
Obtén aquí en español.
GET HELP WITH YOUR INTERNET SERVICE
Eligible households can get help to pay for internet service with the Affordable
Connectivity Program.
Check Eligibility
The Affordable Connectivity Program provides qualifying households with monthly
credits to help pay for internet service.
If eligible, you may receive a credit of up to $30 per month toward your
broadband services, or up to $75 in Tribal lands. The Affordable Connectivity
Program is limited to one monthly service credit per household.
Note: You can opt-out of the Affordable Connectivity Program, change (including
to a plan below $30) or cancel your internet service or provider at any time
without facing early termination fees.
QUALIFYING FOR THE AFFORDABLE CONNECTIVITY PROGRAM
A household is eligible for this program if one member of the household meets
any one of the following criteria:
* Qualifies for the Lifeline program;
* Household income is at or below 200% of the Federal Poverty Guidelines;
* Receives benefits under the free and reduced-price school lunch program, or
the school breakfast program, including through the USDA Community
Eligibility Provision;
* Received a Federal Pell Grant during the current award year;
* Meets the eligibility criteria for Spectrum's existing low-income program;
* Receives assistance through the Special Supplemental Nutrition Program for
Women, Infants and Children (WIC).
CURRENT CUSTOMERS
Current Spectrum customers who have already applied for eligibility through the
National Verifier may complete our online application form to apply for this
program. You’ll receive verification of your status in this program by email.
NEW CUSTOMERS
If you’re considering switching to Spectrum, you can find out if you’re eligible
for this program by visiting our site today. You’ll need to apply through
the National Verifier as well.
Note: If you're not satisfied with your internet service under the Affordable
Connectivity Program, or if you had trouble enrolling in the program, you can
file a complaint with the FCC Consumer Complaint Center, or call (877) 384-2575
for more assistance.
View instructions and other resources to help you receive your ACP benefit.
FREQUENTLY ASKED QUESTIONS
How do I know if I’m eligible?
You may be eligible for this program if you’re a Spectrum Internet
customer and you meet the criteria listed above. This is not an automatic
program, so you must apply with the FCC National Verifier and Spectrum to
qualify and receive this program benefit.
If you have a question about your eligibility for this program, you can contact
the FCC at (877) 384-2575.
If you have a question about your internet service requirements, you can call us
at (844) 451-4775.
If I’m part of the Lifeline program, can I still qualify?
Yes, you can get benefits from both the Lifeline and Affordable Connectivity
Programs. You can choose to receive these benefits from your current Lifeline
service provider or another participating provider. But remember, you must
opt-in to this FCC program.
Can I apply this credit to my existing internet service?
Yes, you can apply the Affordable Connectivity Program credit to your current
internet package.
When and where will I see my credit?
After you’ve enrolled in the program, your FCC Affordable Connectivity Program
credit will be applied to your current bill cycle and will appear on your next
bill statement.
If you have a remaining balance after the credit has been applied, you'll see
the amount due on your bill statement.
What can I do to remain eligible for the credit through this program?
If you're enrolled in the Affordable Connectivity Program, you must use your
internet service at least once every 30 days. Otherwise, you'll lose your credit
and eligibility in the program.
How does moving affect my enrollment in the Affordable Connectivity Program
(ACP)?
If you decide to move, your eligibility to receive the program doesn’t change.
All you need to do is update your information through the National Verifier and
then reapply for the benefit.
WAS THIS ARTICLE HELPFUL?
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IN THIS ARTICLE
Get Help with Your Internet Service
Qualifying for the Affordable Connectivity Program
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* HOW TO QUALIFY FOR LIFELINE WITH SPECTRUM
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* EMERGENCY BROADBAND BENEFIT
Emergency Broadband Benefit (EBB) program info and application requirements
as customers transition from this program to the Affordable Connectivity
Program (ACP), which has replaced EBB as of December 30, 2021.
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