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 * Our Story
   
   
   WHO WE ARE
   
    * Board of Directors
    * Executive Director
    * Team members
    * History of the ICCS
    * What is citizen-centred service?
   
   
   CORPORATE REPORTS
   
    * Annual Reports
    * Strategic Plan
   
   
   OUR PARTNERS
   
   
   HEINTZMAN LEADERSHIP AWARD
   
   Honouring outstanding leadership and the promotion of citizen-centred service
   in the Canadian public sector.
   
    * Submit a Nomination
    * Previous Winners

 * Our Work
   
   
   COUNCILS
   
   PSSDC and PSCIOC is a unique model of all levels of government working
   together to improve service delivery.
   
    * Member Login
   
   
   
   RESEARCH AND PUBLICATIONS
   
   Find out how citizens and businesses view public sector services at all
   levels of government.
   
    * CITIZENS FIRST 2023: Prospectus
   
   
   MEASURE AND BENCHMARK
   
   Compare and benchmark client satisfaction levels within your organization.
   
   
   
   LEARNING AND TRAINING
   
   Flexible training options and certifications centered on service delivery
   excellence.




CITIZENS FIRST 2023: PROSPECTUS

Subscribe to Citizens First 2023 to gain fresh insights on how to effectively
improve your services and increase satisfaction levels. The study is set to
launch in early 2023 and participation is open to all Canadian jurisdictions and
public sector organizations.

Subscribe View past studies



TECHNOLOGY SUSTAINABILITY  — JOINT COUNCILS’ EXECUTIVE REPORT FEBRUARY 2023

This report includes the following: What is technology sustainability?, Why you
should care about sustainability, How sustainability can help increase citizens’
quality of life, COVID-19 impact on sustainability, Innovations shaping the
sustainability agenda, and Government role in sustainability,

DOWNLOAD THE REPORT



WHY IS CITIZEN-CENTRED SERVICE UNIQUE?

In a citizen-centred approach, citizen satisfaction becomes the criterion for
success, and the basis for results measurement in public sector service
delivery.

Citizen-centred explained



RESEARCH AND PUBLICATIONS

Download the latest research studies to find out how citizens and business view
public sector services at all levels of government.

Research & Publications



MEASURE AND BENCHMARK

Measure and benchmark your public sector organization and programs to identify
and implement good practices. Use research-supported methodologies to get the
competitive advantage needed to improve service delivery of your organization

Measure & Benchmark



LEARNING AND TRAINING

Flexible training options on excellent service delivery. Support your team while
improving the service delivery experience your organization provides.

Learning and Training



JOINT COUNCILS

PSSDC and PSCIOC is a unique model of all levels of government working together
to improve service delivery. As a neutral Federal, Provincial, Territorial, and
Municipal platform for collaboration, we provide support services to the Public
Sector Service Delivery Council and the Public Sector Chief Information Officer
Council.

Councils



UPCOMING EVENTS

Workshops and learning events for public servants.

View events

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