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 * ANAPLAN.COM
   
   Anaplan's connected planning platform enables organizations to accelerate
   decision-making by connecting data, people, and plans across the business.

 * ANAPEDIA
   
   Learn more about Anaplan with in-depth support documentation and tutorials to
   enable you to get the most out of the platform.

 * COMMUNITY
   
   Find answers, share solutions, and connect with Anaplan users and planning
   thought leaders from around the world.

 * LEARNING CENTER
   
   Learn new skills and enhance existing skills with a complete offering of
   on-demand, just-in-time training.

 * NAVIGATOR
   
   Anaplan Navigator is an interactive knowledge hub that equips business
   decision makers and planners with the resources to harness the power of
   Connected Planning.

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 * Forumschevron-downCreated with Sketch.
 * Anaplan Platform Discussions
 * Academy & Learning Center
 * Community Feedback & Updates

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 * Guides
   
   Actionable guidance on optimizing work within the platform and models
   
    * Planual
    * Best Practices
    * How To
    * Model Optimization Checklist

 * Status
   
   Real-time platform performance and release information
   
    * Platform Status
    * Platform Updates

 * Capabilities
   
   Expert resources on targeted topics for optimal business operations
   
    * Idea Exchange
    * Extensions
    * UX
    * Centers of Excellence
    * Predictive Insights
    * PlanIQ

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 * The Official Master Anaplanner Program
 * Anaplan Live!
 * Anaplan Community
 * Blog
 * User Research Program
 * Anaplan Listens!
 * Partner Program

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    * About Groups
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    * Developer
    * UX Designer
    * Model Contributor

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 * Academychevron-downCreated with Sketch.
 * Training
    * Start Your Anaplan Journey
    * On-Demand Courses
    * Instructor Led Courses

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    * Anaplan Access
    * Elevate
    * Available Talent
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    * Course catalog
    * My Learning
    * My Record of Learning

Support

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Ask the Community
 * Ask a Question
   Get answers to platform specific questions from Anaplanners everywhere.
 * Suggest an Idea
   Share ideas for platform improvements, training, the Community, and more.
 * Get Training Help
   Complete your training with support from the experts.
 * Contribute Content
   Workshop content, submit for approval, and contribute best practices to the
   Community.
 * Connect with Community
   Share feedback, ask questions, and get support from the Community.












SUPPORT RESOURCES




Known Issues and Workarounds
Learn about the platform's known issues and workarounds.

Best Practices
Hear from Anaplan experts on the best ways to use the platform.

Forums
Ask questions with other Anaplanners, share your best practices, and get answers
on a variety of topics.

Anapedia
Review the official documentation of the Anaplan Platform.

Predictive Insights
Find Predictive Insights best practices and product documentation.


COMMON SUPPORT QUESTIONS

Case Portal FAQ
 * What is Case Portal?
   * Case Portal is a new and enhanced way to submit support cases.



Read More about this common support question
Unable to Access Anaplan

View a short video regarding issues accessing Anaplan



Read More about this common support question
Issues logging in to the platform

View a short video regarding SSO Troubleshooting.


Additionally, click here if you are able to log in, but do not see any models
listed.

Read More about this common support question
Model slowness questions

If your model seems to be running slowly, please review the common questions and
answers below related to model slowness and follow the instructions to
troubleshoot your issue. If after doing so you still have questions or
experience difficulties, please contact Support.

Read More about this common support question
Single Sign-on (SSO) Issues

Review this video for common questions about SSO Troubleshooting



Read More about this common support question
Model copy questions

These are some common questions regarding copying models. Please review the
information below and follow the instructions to troubleshoot your issue. If
after doing so you still have questions or experience difficulties, please
contact Support.

Read More about this common support question
Domain and IP Allow Listing

If you require whitelisting to connect to Anaplan, please use the following
information.

Please note that this information is subject to change without notice. Please
refer to this page in the future for any updates to this list.

Please consult your internal administrators prior to making any adjustments to
your internal whitelist.

Read More about this common support question
Workspace

These are some common questions regarding Anaplan workspaces. Please review the
information below and follow the instructions to troubleshoot your issue. If
after doing so you still have questions or experience difficulties, please
contact Support.

Read More about this common support question
ALM Questions

These are some common questions regarding Application Lifecycle Management
(ALM). Please review the information below and follow the instructions to
troubleshoot your issue. If after doing so you still have questions or
experience difficulties, please contact Support.

Read More about this common support question
Data importing or exporting questions

These are some common questions regarding data importing and exporting. Please
review the information below and follow the instructions to troubleshoot your
issue. If after doing so you still have questions or experience difficulties,
please contact Support.

Read More about this common support question
Import Concerns Troubleshooting Guide

If you are having difficulty with importing, this guide will walk you
through some steps to help you identify and resolve your issue. Start with
Option 1, and only proceed to Option 2 and then Option 3 if the preceding steps
do not resolve your issue.

Read More about this common support question
Dashboards aren’t syncing data

These are some common questions regarding dashboard synchronization. Please
review the information below and follow the instructions to troubleshoot your
issue. If after doing so you still have questions or experience difficulties,
please contact Support.

Read More about this common support question
Changes to the user experience when your Anaplan service is under increased load

As many Anaplan users know, running large calculations or large imports/exports
can, in certain instances have, a significant memory overhead on the Anaplan
service. When this happens the Anaplan service needs to free up memory in order
to remain healthy. Some users may have received the "Service Temporarily
Unavailable" page in the past, which indicates the server is under particularly
heavy load and is working to free up memory.

Read More about this common support question
View All Common Support Questions



Need additional help?
Find answers, share solutions, and connect with Anaplan users and planning
thought leaders from around the world.
Case Portal
Create and manage your Support tickets
Email Us
support@anaplan.com
Give Us a Call
Toll Free: 1 (855) 928-6500
Can't find a resolution to your question in our Community? We have a team of
Support agents standing by 24x7 to help!
USA Customers - 24x7
Toll Free: +1 (855) 928-6500
Local: +1 (612) 928-6500
EMEA Customers - 24x7
Toll Free: +33 (800) 90 44 23
Local: +44(20) 37449660
APAC Customers - 24x7
Local: +65 31589954
Local: +61 1800934027
Japan: +81 50-3185-7526
Philippines: +63 180013220112
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