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Submission Tags: phishing
Submission: On July 04 via api from CA — Scanned from CA
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DELIVER PURCHASES TO POST OFFICE (FLEXDELIVERY)
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Consumers' Choice program and how to stop receiving unaddressed
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PARCELS
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REGULAR PARCEL
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COMPARE INTERNATIONAL SHIPPING SERVICES
Learn about international shipping speeds and features.
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SMALL PACKET USA
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SMALL PACKET INTERNATIONAL – AIR OR SURFACE
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XPRESSPOST – INTERNATIONAL
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XPRESSPOST – USA
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TRACKED PACKET – INTERNATIONAL
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TRACKED PACKET – USA
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EXPEDITED PARCEL – USA
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INTERNATIONAL PARCEL – AIR OR SURFACE
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PRIORITY WORLDWIDE
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ESTIMATE DUTIES AND TAXES
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COMPLETE CUSTOMS FORM
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FLAT RATE BOXES
Purchase the box and included postage at the post office, ship anytime.
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ACCESS OUR QUICK TOOLS
Learn about your favourite shipping tools.
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FIND A RATE
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TRACK A PACKAGE
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FIND A POST OFFICE
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FIND A POSTAL CODE
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MONEY SERVICES
Learn about money services available at the post office.
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SEND MONEY
Learn about affordable money transfers and cashable money orders.
* Money orders
MONEY ORDERS
Send secure, cashable money orders from the post office.
* International money transfer (MoneyGram)
INTERNATIONAL MONEY TRANSFER (MONEYGRAM)
Send affordable, international money transfers all over the world.
* Manage money
MANAGE MONEY
Learn about prepaid cards and ordering foreign currency.
* Prepaid reloadable cards
PREPAID RELOADABLE CARDS
Buy prepaid cards at the post office for shopping and travel.
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MASTERCARD
* Get to know your card
Get to know your card
* How to get started
How to get started
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How it works
* Contact us
Contact us
* FAQ
FAQ
* Other prepaid services
OTHER PREPAID SERVICES
Buy calling cards and mobile recharge cards at the post office.
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FOREIGN CASH DELIVERY
Order currency online for delivery to your home or the post office.
* Personal loans
PERSONAL LOANS
Get migratory bird hunting permits at the post office.
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GIFT CARDS
Purchase gift cards at the post office.
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COLLECTIBLE STAMPS AND COINS
Learn about collectible stamps and access pictorial cancels.
* Canadian stamp stories
CANADIAN STAMP STORIES
Tips and ideas on collecting stamps and coins.
* Details magazine collections catalogue
DETAILS MAGAZINE COLLECTIONS CATALOGUE
* Suggest a stamp
SUGGEST A STAMP
Send us your stamp theme ideas.
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PICTORIAL CANCELS
View available postal cancels and which post office offers them.
BUSINESS
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* Shipping
SHIPPING
Learn about services and rates for Canadian and international shipping.
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SHIP IN CANADA
Learn about domestic shipping services to suit your business needs.
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FIND A RATE AND SHIP
Learn about costs for small business and large volume shipping.
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SNAP SHIP
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SHIPPING MANAGER
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EST 2.0
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COMPARE SHIPPING SERVICES
Learn about domestic shipping speeds and features.
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REGULAR PARCEL
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EXPEDITED PARCEL
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XPRESSPOST
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PRIORITY
* View restrictions
VIEW RESTRICTIONS
Learn about non-mailable and controlled item mail restrictions by
country.
* Cannabis
CANNABIS
* Choose a shipping tool
CHOOSE A SHIPPING TOOL
Compare our 3 shipping tools to find the tool for your business.
* Third-party shipping software
THIRD-PARTY SHIPPING SOFTWARE
* Ship internationally
SHIP INTERNATIONALLY
Learn about international shipping services for your business needs.
* Find a rate and ship
FIND A RATE AND SHIP
Learn about costs for small business and large volume shipping.
* Snap Ship
SNAP SHIP
* EST 2.0
EST 2.0
* Compare shipping services
COMPARE SHIPPING SERVICES
Learn about U.S. and international shipping speeds and features.
* Small Packet – USA
SMALL PACKET – USA
* Small Packet International – Air or Surface
SMALL PACKET INTERNATIONAL – AIR OR SURFACE
* Tracked Packet – USA
TRACKED PACKET – USA
* Tracked Packet – International
TRACKED PACKET – INTERNATIONAL
* Expedited Parcel – USA
EXPEDITED PARCEL – USA
* International Parcel – Air or Surface
INTERNATIONAL PARCEL – AIR OR SURFACE
* Xpresspost – USA
XPRESSPOST – USA
* Xpresspost – International
XPRESSPOST – INTERNATIONAL
* Priority Worldwide
PRIORITY WORLDWIDE
* View restrictions
VIEW RESTRICTIONS
Learn about non-mailable and controlled restrictions by country
* Estimate duties and taxes
ESTIMATE DUTIES AND TAXES
Estimate duties and taxes
* Find customs codes
FIND CUSTOMS CODES
* Complete customs form
COMPLETE CUSTOMS FORM
* Choose a shipping tool
CHOOSE A SHIPPING TOOL
Compare our 3 shipping tools to find the tool for your business.
* Track and find
TRACK AND FIND
Quick links to online tools.
* Track a package
TRACK A PACKAGE
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FIND A POSTAL CODE
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FIND AN ADDRESS
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FIND A POST OFFICE
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FIND A DROP-OFF LOCATION
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FIND A DELIVERY STANDARD
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PACKAGE REDIRECTION
Redirect a shipment while in transit.
* Access our quick tools
ACCESS OUR QUICK TOOLS
Quick links to track your parcel, find an address or postal code.
* Snap Ship
SNAP SHIP
Online shipping tool best for small businesses.
* Shipping Manager
SHIPPING MANAGER
Online shipping tool for large volume shippers with a parcels contract.
* Request a pickup
REQUEST A PICKUP
Have us pick up packages from your business for shipping.
* Simplify returns
SIMPLIFY RETURNS
Learn about how to create a returns strategy for your customers.
* Customer return policy
CUSTOMER RETURN POLICY
Create and manage return policies online, for free.
* Get shipping resources and articles
GET SHIPPING RESOURCES AND ARTICLES
Business Matters blog.
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SERVICE AND SYSTEM ALERTS
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MARKETING
Learn about direct mail campaigns and renting address data.
* Launch a campaign
LAUNCH A CAMPAIGN
Compare our direct mail services to match your campaign goals.
* Reach every mailbox
REACH EVERY MAILBOX
Create a direct mail campaign online or with the help of a partner.
* Precision Targeter
PRECISION TARGETER
Learn how to target the right audience for your campaign.
* Get to the tool
Get to the tool
* Create a mailing plan
Create a mailing plan
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Review your mailing plan
* Map buttons
Map buttons
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Data view buttons
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Menu buttons
* Snap Admail
SNAP ADMAIL
* Find a partner
FIND A PARTNER
* Precision Targeter
PRECISION TARGETER
Precision Targeter
* Discover similar customers
DISCOVER SIMILAR CUSTOMERS
Effectively target potential customers using postal code data.
* Send Personalized Mail
SEND PERSONALIZED MAIL
Launch a campaign with personalized, addressed direct mail.
* Why direct mail marketing?
WHY DIRECT MAIL MARKETING?
Our research shows how direct mail supports marketing campaigns.
* Audience insights and solutions
AUDIENCE INSIGHTS AND SOLUTIONS
Access targeted customer lists to boost your sales.
* Rent our prospect lists
RENT OUR PROSPECT LISTS
Use the most current address data to target and segment customers.
* NCOA Mover Data
NCOA MOVER DATA
* Clean your customer lists
CLEAN YOUR CUSTOMER LISTS
Learn about services that increase the accuracy of customer data.
* NCOA mover data service
NCOA MOVER DATA SERVICE
* Get audience insights
GET AUDIENCE INSIGHTS
Analyze campaign data to optimize future campaigns.
* License our data
LICENSE OUR DATA
Use our data products to create your campaign mailing lists.
* Get marketing resources and articles
GET MARKETING RESOURCES AND ARTICLES
Business Matters blog.
* E-commerce
E-COMMERCE
Learn about services to support your online business for customers.
* Start selling online
START SELLING ONLINE
Learn about setting up your online store with our partners.
* E-commerce Innovation Awards
E-COMMERCE INNOVATION AWARDS
* Enhance your e-commerce operations
ENHANCE YOUR E-COMMERCE OPERATIONS
Learn about services to enable online purchase, delivery and returns.
* Verify customer addresses
VERIFY CUSTOMER ADDRESSES
Integrate AddressComplete™ to improve your online checkout experience.
* Display rates and delivery dates
DISPLAY RATES AND DELIVERY DATES
Integrate shipping costs and speeds directly in your online checkout.
* Request a pickup
REQUEST A PICKUP
Have us pick up packages from your business for shipping.
* Provide parcel tracking
PROVIDE PARCEL TRACKING
Add tracking to your website and let customers track their purchase.
* Ship from a store
SHIP FROM A STORE
Ship online purchases to customers from the closest retail store.
* Deliver to a post office
DELIVER TO A POST OFFICE
Offer post office pickup of purchases to your customers.
* Simplify returns
SIMPLIFY RETURNS
Create the best returns experience for your customers.
* Integrate with our APIs
INTEGRATE WITH OUR APIS
Use free APIs to integrate our services directly with your website.
* Get e-commerce resources and articles
GET E-COMMERCE RESOURCES AND ARTICLES
Business Matters blog.
* Small business
SMALL BUSINESS
Learn about shipping tools and discounts tailored for small business.
* Shipping discounts
SHIPPING DISCOUNTS
Learn about savings program discount levels.
* Start selling online
START SELLING ONLINE
Learn about setting up your online store with our partners.
* Exclusive discounts
EXCLUSIVE DISCOUNTS
* Direct mail discounts
DIRECT MAIL DISCOUNTS
Learn about small business savings on direct mail marketing campaigns.
* Snap Ship
SNAP SHIP
Create shipping labels online and access discounted rates.
* Postal services
POSTAL SERVICES
Learn about mailing services to support your business operations.
* Mailing
MAILING
Learn about services to manage your business mailings.
* Get business letter discounts
GET BUSINESS LETTER DISCOUNTS
Learn about savings on large-volume business correspondence mail.
* Send publications
SEND PUBLICATIONS
Access lower postage rates on magazines, newspapers and newsletters.
* Prepaid reply mail
PREPAID REPLY MAIL
Include postage-paid return mail as part of direct mail campaigns.
* Design and track reply mail
DESIGN AND TRACK REPLY MAIL
* Forward your mail
FORWARD YOUR MAIL
Forward mail to a new or temporary address.
* Hold your mail
HOLD YOUR MAIL
Temporarily stop mail delivery to your address.
* Register your mail
REGISTER YOUR MAIL
Pay a flat rate for Registered Mail™ and get a signature upon arrival.
* Money services and prepaid cards
MONEY SERVICES AND PREPAID CARDS
Learn about worldwide money transfers and buying secure, prepaid cards.
* Money orders
MONEY ORDERS
Send certified cashable documents securely through the mail.
* Prepaid credit cards
PREPAID CREDIT CARDS
Buy prepaid cards at the post office for shopping and travel.
* Gift cards and prepaid products
GIFT CARDS AND PREPAID PRODUCTS
Buy gift cards and phone vouchers at the post office.
* Find a post office
FIND A POST OFFICE
* Rent a post office box
RENT A POST OFFICE BOX
Get your business mail delivered to a secure Postal Box.
* Digital mail and document sharing
DIGITAL MAIL AND DOCUMENT SHARING
Send pay statements and tax forms or large files to employees securely.
* Share confidential files digitally (Connect)
SHARE CONFIDENTIAL FILES DIGITALLY (CONNECT)
Securely send messages and documents outside your corporate firewall.
* Verify customer identity
VERIFY CUSTOMER IDENTITY
Setup Digital Proof of Identity to protect against fraud and theft.
* Purchase stamps and meters
PURCHASE STAMPS AND METERS
Choose your postage and save on frequent or large business mailing.
* Shop
SHOP
Shop for stamps, shipping supplies and collectibles.
* Billing and Invoices
BILLING AND INVOICES
Learn how to build customized invoices for your business.
* Articles and resources
ARTICLES AND RESOURCES
Access articles with ideas and tips to support your business operations.
* All posts in shipping
ALL POSTS IN SHIPPING
* Shipping articles
SHIPPING ARTICLES
* Shipping resources
SHIPPING RESOURCES
* Shipping events
SHIPPING EVENTS
* All posts in marketing
ALL POSTS IN MARKETING
* Marketing articles
MARKETING ARTICLES
* Marketing resources
MARKETING RESOURCES
* Marketing events
MARKETING EVENTS
* All posts in e-commerce
ALL POSTS IN E-COMMERCE
* E-commerce articles
E-COMMERCE ARTICLES
* E-commerce resources
E-COMMERCE RESOURCES
* E-commerce events
E-COMMERCE EVENTS
OUR COMPANY
Learn about Canada Post and shipping service alerts.
* About us
ABOUT US
Learn about our management team and corporate initiatives.
* Our leadership
OUR LEADERSHIP
Learn about our leadership behaviours and teams.
* Senior management team
SENIOR MANAGEMENT TEAM
Learn about the members of our senior management team.
* Corporate governance
CORPORATE GOVERNANCE
Learn about the Board of Directors, our principles and policies.
* Role of the Board
ROLE OF THE BOARD
* Directors' biographies
DIRECTORS' BIOGRAPHIES
* Directors' committees
DIRECTORS' COMMITTEES
* Board diversity
BOARD DIVERSITY
* Travel and hospitality policy
TRAVEL AND HOSPITALITY POLICY
Learn about the Board and senior management members spending policy.
* Travel and hospitality expenses
TRAVEL AND HOSPITALITY EXPENSES
* Corporate sustainability
CORPORATE SUSTAINABILITY
Learn about how we support communities, employees and the environment.
* Environmental responsibility
ENVIRONMENTAL RESPONSIBILITY
Learn about our sustainability and conservation efforts.
* Accessibility
ACCESSIBILITY
Learn about how we’re improving the accessibility of our services.
* Digital accessibility
DIGITAL ACCESSIBILITY
* Delivery accommodation program
DELIVERY ACCOMMODATION PROGRAM
* Accessibility advisory panel
ACCESSIBILITY ADVISORY PANEL
* Reporting and disclosures
REPORTING AND DISCLOSURES
Access past corporate responsibility reports.
* Indigenous and Northern reconciliation
INDIGENOUS AND NORTHERN RECONCILIATION
Learn about how we’re improving our work with Indigenous communities.
* Transparency and trust
TRANSPARENCY AND TRUST
Learn about how we protect your information and keep you informed.
* Privacy centre
PRIVACY CENTRE
Learn about our privacy practices and access the Privacy Policy.
* Access to information
ACCESS TO INFORMATION
* Legislation and regulations
LEGISLATION AND REGULATIONS
Access the Canada Post Corporation Act.
* Financial reports
FINANCIAL REPORTS
View our annual reports and quarterly financial reports.
* Quarterly financial reports
QUARTERLY FINANCIAL REPORTS
Access current and archived quarterly financial reports.
* 2022 Annual report
2022 ANNUAL REPORT
Access the most recent Annual report.
* Giving back to our communities
GIVING BACK TO OUR COMMUNITIES
Learn about grants, awards and access children’s activities.
* Canada Post Community Foundation
CANADA POST COMMUNITY FOUNDATION
Learn about Foundation grants for schools, charities and organizations.
* Community Foundation application
COMMUNITY FOUNDATION APPLICATION
Learn how to apply for a Community Foundation grant.
* Community Foundation trustees
COMMUNITY FOUNDATION TRUSTEES
Learn about the trustees and advisors that award Foundation grants.
* Community Foundation grant recipients
COMMUNITY FOUNDATION GRANT RECIPIENTS
Browse past community projects that have received grants.
* Canada Post Awards for Indigenous Students
CANADA POST AWARDS FOR INDIGENOUS STUDENTS
Learn about education grants for Indigenous Peoples.
* Education award recipients
EDUCATION AWARD RECIPIENTS
Browse a list of past Indigenous Student award winners.
* Write a letter to Santa
WRITE A LETTER TO SANTA
Send a letter to the North Pole and get tips for parents and teachers.
* Santa letter tips for parents
SANTA LETTER TIPS FOR PARENTS
Get letter templates and tips for writing to the North Pole.
* Santa letter tips for teachers
SANTA LETTER TIPS FOR TEACHERS
Get information on sending a class letter to Santa.
* Kids postal service activities
KIDS POSTAL SERVICE ACTIVITIES
Download printable mail templates and activity sheets.
* Jobs
JOBS
View available job opportunities.
* Apply for current opportunities
APPLY FOR CURRENT OPPORTUNITIES
Browse available jobs at Canada Post.
* Business opportunities
BUSINESS OPPORTUNITIES
Learn about bids for contract work and retail partnerships.
* Contract work for your business
CONTRACT WORK FOR YOUR BUSINESS
Partner with us and bid on contracts for your business.
* Goods and services contracts
GOODS AND SERVICES CONTRACTS
Browse and bid on goods and services contracts.
* Transportation contracts
TRANSPORTATION CONTRACTS
Bid on air and ground transportation contracts.
* Become an authorized retail partner
BECOME AN AUTHORIZED RETAIL PARTNER
Offer post office products and services from your business.
* News and media
NEWS AND MEDIA
Access mailing service updates and images for media.
* Service alerts
SERVICE ALERTS
Updated details on mail delivery interruptions.
* Service alerts archive
SERVICE ALERTS ARCHIVE
Browse past service alerts.
* Corporate news
CORPORATE NEWS
Access news releases and company updates.
* News releases
NEWS RELEASES
Browse our most recent and past news releases.
* Closures and service interruptions
CLOSURES AND SERVICE INTERRUPTIONS
Learn about weather events and holiday hours impacting delivery.
* Negotiations updates
NEGOTIATIONS UPDATES
Get information on negotiations with our unions.
* COVID-19 updates
COVID-19 UPDATES
Learn about impacts to sending amid COVID-19.
* COVID-19 frequently asked questions
COVID-19 FREQUENTLY ASKED QUESTIONS
* Media centre
MEDIA CENTRE
Access official company images, logos and videos.
* Photo gallery
PHOTO GALLERY
Browse and download official company images.
* B-roll footage
B-ROLL FOOTAGE
View and download B-roll footage of our facilities and products.
* Canada Post logos
CANADA POST LOGOS
Access our company logo and guidelines on how it should be applied.
STORE
Shop for stamps, shipping supplies and collectibles.
* Discovery Marketplace
DISCOVERY MARKETPLACE
* Mailing and shipping
MAILING AND SHIPPING
Order packaging, envelopes, stamps, boxes and wraps.
* Postage stamps
POSTAGE STAMPS
* Flat rate (prepaid) products
FLAT RATE (PREPAID) PRODUCTS
Discover prepaid envelopes and flat rate boxes, priced by region.
* Flat rate (prepaid) products and shipping regions
FLAT RATE (PREPAID) PRODUCTS AND SHIPPING REGIONS
* Shipping supplies
SHIPPING SUPPLIES
* Stamp collecting
STAMP COLLECTING
See the latest stamp collections and quality accessories.
* New arrivals
NEW ARRIVALS
* Stamps and collectibles
STAMPS AND COLLECTIBLES
* Stamp collecting accessories
STAMP COLLECTING ACCESSORIES
* Postcards
POSTCARDS
* Coin collecting
COIN COLLECTING
View featured collectible coins released by the Canadian Mint.
* New arrivals
NEW ARRIVALS
* Coins and coin sets
COINS AND COIN SETS
* Coin albums and accessories
COIN ALBUMS AND ACCESSORIES
* Quick Order
QUICK ORDER
* Favourites
FAVOURITES
* Track
* Find a postal code
* Find a rate
* See more tools
* Français
* Français
Recent severe weather events, such as wildfires and flooding, are affecting mail
and parcel delivery in certain communities. Please click here for the latest
updates.
SUPPORT
CAN I SEE ITEM LEVEL DETAIL IN INTELLIGENCE 360 SHIPPING PROFILE AND PERFORMANCE
SUMMARY REPORTS?
Item level detail is not available in Shipping profile and Performance summary
reports. It can be found in the Tracking summary report.
WHICH INTELLIGENCE 360 REPORTS HOLD ITEM LEVEL INFORMATION?
The Intelligence 360 Tracking summary report provides item level details on the
status of your Outbound and Inbound items throughout delivery.
HOW FAR BACK CAN I ACCESS INTELLIGENCE 360 DATA?
Information is held for two years within My reports. It dates from the time your
company is set up to use Intelligence 360.
CAN I BUILD A CUSTOM REPORT IN INTELLIGENCE 360?
Intelligence 360 does not allow you to build a custom report. You can download
its eight standard reports into Excel, CSV or PDF format and then customize
them.
IF I FORGOT TO INCLUDE A CUSTOMER NUMBER IN INTELLIGENCE 360, HOW CAN I NOW DO
SO?
To add a customer number to Intelligence 360, call your sales representative.
CAN I TRACK ITEMS IN INTELLIGENCE 360 THAT HAVE NOT BEEN RECEIVED BY CANADA
POST?
You can see items in Intelligence 360 that have a tracking number but have not
been received by Canada Post.
HOW OFTEN IS INTELLIGENCE 360 DATA UPDATED?
Information in Intelligence 360 is updated every 15 minutes.
MANAGE RETURNS GUIDE
Read this article for in-depth info on managing returns.
TELUS STAND WITH OWNERS TERMS AND CONDITIONS
Terms and conditions for the Telus Stand with Owners contest.
LIGHTWEIGHT SHIPPING HELP PAGE
Find answers to your questions for the Solutions for Small Business lightweight
shipping temporarily reduced rates.
MYMAIL TERMS AND CONDITIONS
MYMAIL FREQUENTLY ASKED QUESTIONS
TEMPORARY PARCEL PICKUP AND DROP OFF LOCATIONS
HELP SFSB WELCOME PROMOTION
HOW TO CHANGE THE LANGUAGE ON THE MOBILE APP
The Canada Post mobile app is available in English and French. Find out how to
change the language and save your preference.
EU VAT FAQ | SUPPORT
The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid
on all commercial items imported into the EU. The new rules do not impact gifts.
AUTOMATIC TRACKING FAQ | SUPPORT
Automatic tracking is a free feature that automatically adds packages to your
track list, sends you delivery notifications and more. Learn about this feature
in our frequently asked questions.
AUTOMATIC TRACKING TERMS AND CONDITIONS
Automatic tracking is a free feature that automatically adds packages to your
track list, sends you delivery notifications and more. View the Terms and
Conditions of this feature.
DELIVER TO POST OFFICE: IMPLEMENTING ON YOUR SITE
DELIVER TO POST OFFICE: CREATE SHIPPING LABEL SYSTEM PROVIDER
DELIVER TO POST OFFICE: CREATE SHIPPING LABEL USING WEB SERVICES
DELIVER TO POST OFFICE: E-COMMERCE DELIVERY SOLUTION
DELIVER TO POST OFFICE: HOW TO DISPLAY LOCATIONS
DELIVER TO POST OFFICE: CREATE SHIPPING LABEL IN EST 2.0
FREQUENTLY ASKED QUESTIONS ABOUT ACCOUNT SECURITY
Find out more about how we use two-step verification to boost your online
account security.
MY MAILBOX BETA TERMS AND CONDITIONS
My Mailbox beta Terms and Conditions
MY MAILBOX BETA FAQ
FAQ NCOA MOVER DATA SERVICE | SUPPORT | CANADA POST
Common questions on NCOA Mover Data Service
ONLINE SECURITY FOR YOUR BUSINESS ACCOUNT
Find out how we keep your business account secure and what you can do as an
account owner
ADDRESS COMPLETE
Address Complete
MY MAILBOX BETA RELEASE PARTICIPATION CONDITIONS
My Mailbox beta release participation conditions
MY MAILBOX BETA RELEASE PARTICIPATION CONDITIONS
My Mailbox beta release participation conditions
HOW TO USE PRECISION TARGETER YOUTUBE VIDEO TUTORIAL
Video tutorial for Precision Targeter.
FREQUENTLY ASKED QUESTIONS
As the situation caused by the coronavirus (COVID-19) quickly evolves, we want
to assure you that all of us at Canada Post are doing everything we can to keep
our employees, customers and the communities we serve safe.
WHAT TYPE OF SHIPPER ARE YOU?
EST ONLINE WILL BE REPLACED FOR COMMERCIAL SHIPPERS, FEBRUARY 2022
CREDIT CARD CONSENT AGREEMENT
Read the Canada Post Corporation credit card consent agreement. This online
agreement explains why we collect credentials from you and how we use them to
process payment.
HOW TO MAKE CHANGES TO YOUR MAIL FORWARDING OR HOLD MAIL SERVICE
Find out how to change or cancel your mail redirection services. Hold Mail or
Mail Forwarding account passwords made before August 24, 2019 are no longer
active.
CAMPAIGN MANAGER DIRECT MAIL CAMPAIGNS
PACKAGE REDIRECTION FAQS
Get information on Package Redirection online. Find out about redirection costs
and package eligibility.
CAMPAIGN MANAGER TERMS AND CONDITIONS
TERMS AND CONDITIONS FOR STORED CREDENTIAL
-
AWARDS FOR INDIGENOUS STUDENTS FAQS | SUPPORT
Learn if you meet the eligibility requirements for an award and the steps to
apply. Read all the frequently asked questions.
COMMUNITY FOUNDATION FAQ | SUPPORT
Find out how to apply for a Community Foundation grant. Read all the frequently
asked questions.
APPLYING FOR A JOB FAQS | SUPPORT
Get answers to frequently asked questions about applying for a job with us.
We’ll help you search for jobs, create a profile and get technical support.
FAQS ABOUT BUSINESS CONTRACTS | SUPPORT
Find out about our eProcurement, purchasing, payment and invoicing policies. We
answer all your frequently asked questions.
PROOF OF AGE REQUIREMENTS
Some deliveries require the recipient to provide Proof of Age. Here’s how that
works when doing so directly is difficult:
POSTAL CODE TARGETING TERMS AND CONDITIONS
CASH PASSPORT SECURITY
Keep your Cash Passport funds safe while you travel and when shopping online.
Tips on avoiding fraud and what to do if your card is lost or stolen.
MASTERCARD GLOBAL ASSISTANCE
Call Global Assistance at any time, from anywhere in the world for Cash Passport
support, to notify Mastercard of a lost or stolen card or to contest a charge.
CANNABIS PROMOTION
Services, guidelines and restrictions for promoting cannabis in Canada as a
licensed seller.
SHIPPING MEDICAL CANNABIS
Specialized support teams and products to support businesses shipping medical
cannabis and improve the experience of their customers.
HOW TO PACKAGE CANNABIS FOR SHIPPING
Learn about Health Canada packaging and labelling regulations for cannabis. Then
find out how to prepare your cannabis for shipping to Canadians.
HOW TO CLEAR YOUR BROWSER CACHE AND COOKIES
Sometimes clearing your cache and cookies helps Canada Post products work
smoothly. Here’s how:
SET A DELIVERY PREFERENCE | CANADA POST
Find out how to set a delivery preference. Choose your location and sign up for
email notifications.
WHY DID MY PACKAGE GO TO THE POST OFFICE?
Find out why your delivery may have been sent to the post office.
HOW TO PAY DUTY AND TAXES ONLINE | CANADA POST
Find out how to pay your duty and taxes online. This means your package may be
eligible to be left in a secure location outside your house if you’re not at
home.
PRECISION TARGETER - FREQUENTLY ASKED QUESTIONS
Precision Targeter - Frequently Asked Questions
MEET CANADA POST'S CONCEPT STORES!
New Canada Post concept stores take customer convenience to the next level with
innovative features and self-serve stations.
CAN’T FIND YOUR SALES REP?
If you no longer have access to your Canada Post sales rep, find answers to your
questions here:
DISCOUNTS, RATES AND PRICING FOR SMALL BUSINESS MEMBERS
Everything you need to know about discounts, rates and pricing for your small
business.
BENEFITS FOR SOLUTIONS FOR SMALL BUSINESS MEMBERS
Your questions answered about your new Solutions for Small Business account.
Create an online profile and find your shipping and marketing discount
information.
SHIPPING AND MARKETING SERVICES FOR SMALL BUSINESSES
Find out which shipping and marketing services and tools are available to
Solutions for Small Business members.
CHANGES TO YOUR CONTRACT OR AGREEMENT
Answers to your questions about transitioning from a Canada Post agreement to a
Solutions for Small business account.
ONLINE TOOLS FOR SMALL BUSINESSES
Small business members can access all online shipping tools like EST Online and
Snap Ship as well as pickup and returns tools.
PAYMENT AND INVOICE OPTIONS FOR SMALL BUSINESS CUSTOMERS
RECOGNIZED VENDORS FOR POSTAL CODE TARGETING CAMPAIGNS
Find Canada Post approved vendors that can help you feel confident that your
Postal Code Targeting campaign will be created according to our mailing
requirements.
WHEN DOES INTELLIGENCE 360 BEGIN COLLECTING INFORMATION?
Intelligence 360 starts collecting your information on the day you are set up
within the tool. You can access information as far back as 2 years
WHAT TYPES OF SERVICE TICKETS ARE REPORTED IN INTELLIGENCE 360?
The Intelligence 360 Service ticket report shows the service tickets for items
that are late, lost or damaged that you created with Canada Post
HOW MANY INTELLIGENCE 360 REPORTS CAN I STORE?
You can store 50 reports in the My reports section of Intelligence 360.
WHO CONTROLS WHAT PEOPLE SEE IN INTELLIGENCE 360?
An Intelligence 360 user administrator controls access and sets user roles in
your company.
CAN I DOWNLOAD ALL ITEM LEVEL INFORMATION IN INTELLIGENCE 360 OUTBOUND, INBOUND
AND EXCEPTION TABS?
You can only download the item level information within the Intelligence 360
Outbound, Inbound and Exception tabs that you see on your screen.
WHY IS THE INTELLIGENCE 360 DESTINATION LOCATION SOMETIMES LISTED AS UNKNOWN?
If an item is redirected, privacy policies require that the destination address
be shown as Unknown in Intelligence 360.
IN THE SHIPPING PROFILE: BY DESTINATION REPORT, CAN I SEE POSTAL CODE DETAILS?
INTELLIGENCE 360
The Intelligence 360 Shipping profile: by destination report shows the origin to
the destination city but not postal code details.
HOW LONG ARE REPORTS SAVED IN INTELLIGENCE 360?
The reports you create are saved in My reports section for 30 days. To access a
report past 30 days, save it to a folder outside of Intelligence 360.
HOW IS DELIVERY PERFORMANCE CALCULATED IN INTELLIGENCE 360?
The Intelligence 360 Performance summary reports use 3 steps to calculate
delivery performance numbers.
IS INTELLIGENCE 360 DATA AVAILABLE THROUGH AN API?
Intelligence 360 is not available through an Application Program Interface
CAN A REPORT COMBINE INFORMATION IN THE SHIPPING PROFILE AND DELIVERY
PERFORMANCE REPORTS?
Intelligence 360 Shipping profile and Delivery performance reports cannot be
merged
DO ITEMS IN THE INTELLIGENCE 360 OUTBOUND VIEW SHOW IN MULTIPLE STAGES OR
CATEGORIES?
In the Intelligence 360 Outbound view, items only appear in one category or
delivery stage.
HOW IS AVERAGE WEIGHT DEFINED IN INTELLIGENCE 360?
The average weight of all items billed within a timeframe is either the declared
weight or the volumetric equivalent.
WHAT CAN I DO IF I RECEIVED A WELCOME EMAIL BUT CAN'T ACCESS INTELLIGENCE 360?
If you can’t access Intelligence 360 and are a user administrator, contact your
Canada Post sales’ representative
HOW DO I FIND TRACKING NUMBERS FOR LATE ITEMS IN INTELLIGENCE 360?
In the Intelligence 360 Tracking summary report, compare delivery standard dates
to the delivery or stop the clock date. Items delivered after the delivery
standard date are late.
HOW MANY REPORTS CAN I CREATE IN INTELLIGENCE 360?
There is no limit to the number of Intelligence 360 reports you can create
WHY ARE THE VOLUMES DIFFERENT IN INTELLIGENCE 360 SHIPPING PROFILE AND DELIVERY
PERFORMANCE REPORTS?
A Shipping profile report defines volume as the number of items billed within
the stop the clock time. A Delivery performance report checks for an electronic
manifest scan AND a delivered or a attempted delivery scan.
TRACKING SAYS ITEM DELIVERED BUT I DON'T HAVE IT
Tracking status shows your item as successfully delivered, but you have not
received it. What you can do.
DEFINITIONS AND TERMS FOR INTELLIGENCE 360
Definitions of the terms that appear in Intelligence 360 reports and pages.
OVERVIEW OF INTELLIGENCE 360
Use Intelligence 360 overview to see all outbound shipments and inbound returns.
Track your favourite reports and add to your watch list.
HOW TO TRACK AND FILTER EXCEPTIONS IN INTELLIGENCE 360
Track and filter exceptions to find out why a shipment has not yet been
delivered or returned
NOTIFICATIONS IN INTELLIGENCE 360
Use notifications to stay on top of the status of your most important shipments.
TRACKING INBOUND RETURNS WITH INTELLIGENCE 360
Get detailed status information on inbound returns
ADMINISTRATION FOR INTELLIGENCE 360
Set permissions for employees can see and do in Intelligence 360.
TRACKING OUTBOUND ITEMS WITH INTELLIGENCE 360
Get detailed status information on outgoing parcel items.
HOW TO CREATE A SERVICE TICKET IN INTELLIGENCE 360
Follow these instructions to create a service ticket in Intelligence 360.
DESTINATION SHIPPING PROFILE REPORT
Instructions on how to create a shipping report of parcel volume and cost by
destination in Intelligence 360.
CUSTOMER NUMBER SHIPPING PROFILE REPORT
Instructions on how to create a report of shipping profile by customer number
DESTINATION PERFORMANCE SUMMARY
Instructions on how to create a shipping performance summary by destination.
TRACKING SUMMARY REPORT
Instructions on how to create a tracking summary report in Intelligence 360
WEIGHT CATEGORY. CREATE A SHIPPING PROFILE REPORT
Instructions on how to create a report of shipping profile by weight category
INTELLIGENCE 360 PERFORMANCE SUMMARY BY DELIVERY STANDARD REPORT
Learn step-by-step how to generate a performance summary by delivery standard
report in Intelligence 360.
HOW TO CREATE REPORTS IN INTELLIGENCE 360
Follow these instructions to create a report with shipping variables in
Intelligence 360.
CUSTOMER NUMBER PERFORMANCE SUMMARY
Instructions on how to create a shipping performance summary by customer number.
HOW DO I PUT MY MAIL ON HOLD?
Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online
in minutes.
WHAT ARE THE MAIL AND PARCEL DELIVERY HOURS?
Find out what days and times mail is delivered in Canada. Mail is not delivered
on statutory holidays like Christmas Day.
POSTAL CODE MAP FOR UNADDRESSED DIRECT MAIL
The Postal Code Map, integrated into our Precision Targeter tool, helps you find
high-value customer prospect areas for direct mail campaigns.
PROBLEM WITH HOLD MAIL SERVICE
Information on Hold Mail – change dates, extend service, why parcels still may
arrive, mail still arriving after Hold date has begun.
HOW LONG DOES IT TAKE FOR A PARCEL OR LETTER TO ARRIVE
See the delivery standards for how long it should take for mail, letters or
parcels to arrive based on mailing price and the destination.
WHAT ‘DELIVERY ATTEMPT MADE’ MEANS, AND WHAT TO DO
This notification means we tried to deliver to your address, but were not
successful.
DELIVERY TIMES FOR ITEMS SENT FROM OUTSIDE OF CANADA
See the delivery standards for mail items sent from outside of Canada, how to
track them and information about Customs' wait times.
REQUEST TO RECEIVE ADVERTISING MAIL
Request the restart of advertising mail delivery to your address.
BENEFITS OF POSTAL CODE TARGETING FAQ
Brief description of the features and benefits of Postal Code Targeting,
different types of Smartmail Marketing solutions and how it works in
acquisition.
2D DATA MATRIX BARCODES FOR POSTAL CODE TARGETING (FAQ)
How to create and use the Postal Code Targeting 2D data matrix barcode for
automated direct mail processing, putting your piece in customer hands faster
and at a savings.
COST OF POSTAL CODE TARGETING AND WHAT’S INCLUDED
Answers about the cost of sending direct mail with Postal Code Targeting
solutions and large volume discount options.
POSTAL CODE TARGETING PRODUCTION FOR MAILING FAQ
Postal Code Targeting production FAQs with answers on quality controls, indicia,
specifications, GSM best practices and your mailing’s induction.
USING DATA WITH POSTAL CODE TARGETING
Data lists and how to use them in Postal Code Targeting, including data
overlays, existing customer list suppression and data cleaning needs.
HOW TO REQUEST RECEIVING ADVERTISING MAIL
If you wish to receive advertising mail, contact customer service at
1-866-607-6301 and request the restart of advertising mail delivery to your
address.
EPOST CONNECT FREQUENTLY ASKED QUESTIONS
Have questions about epost connect? Check the FAQ for answers:
HOW CAN I ACCESS MY DIGITAL/ELECTRONIC INVOICES?
You’ll get an email from Canada Post with a PDF when invoices are available.
Here’s what to do with it:
WHY IS MY FLEXDELIVERY ADDRESS DIFFERENT FROM THE POST OFFICE?
Don’t worry! Here’s why your FlexDelivery address doesn’t match your post
office:
PERSONNEL SECURITY
Security Screening Guide & Instructions for Canada Post contractors only.
HOW TO PREPARE POSTAL CODE TARGETING MAILINGS
Find out what’s needed to prepare a Postal Code Targeting mailing. Get
information on Postal Code Targeting specifications and find a direct mail
partner.
POSTAL CODE TARGETING MAILING QUALIFICATIONS
See if your mailing campaign qualifies for Postal Code Targeting. Qualifications
include deposit information, minimum item number, unique barcodes, quiet zones
and Agreement numbers.
IS YOUR MAILING’S DESIGN MACHINE PROCESSING COMPATIBLE?
Ensure that your marketing mail pieces for Postal Code Targeting, Neighbourhood
Mail and Personalized Mail are machineable and save on mailing costs.
HOW TO CREATE AND DROP OFF YOUR POSTAL CODE TARGETING MAILING
Find out how to prep your statement of mailing and drop off mailing containers.
HOW DO I PAY MY INVOICE BY CREDIT CARD?
There are several ways commercial customers can pay by Credit Card. Pick the one
best for you:
HOW CAN I SCHEDULE A PICK UP?
HOW CAN I CHECK IF MY MAILING WAS DELIVERED?
HOW DO I REQUEST A COPY OF MY INVOICE?
Requesting a copy of your invoice is easy. Follow these steps:
HOW IS PRICING CALCULATED?
HOW CAN I CANCEL A PICK UP?
HOW CAN I CANCEL A MAILING ORDER (STATEMENT OF MAILING)?
WHY IS THE WEIGHT DIFFERENT ON MY BILL FROM WHAT I ENTERED IN THE ORDER?
WHY AM I NOT ABLE TO LOG IN TO ONLINE PAYMENT?
CAN I GET A BETTER RATE BECAUSE MY VOLUMES HAVE INCREASED?
WHY ARE ALL MY PARCELS BILLED AT 7 KG?
HOW CAN I GET A REFUND FOR A PICK UP I CANCELLED?
ARE YOUR WEIGHTS AND DIMENSIONS IN METRIC OR IMPERIAL UNITS?
WHAT ARE THE COSTS FOR ADDITIONAL FEATURES (E.G., INSURANCE, SIGNATURE, PICK UP,
PROOF OF DELIVERY)?
WHY ARE MY SHIPPING TOOLS NOT WORKING?
WHO PLACED THE ORDER FOR THIS STATEMENT OF MAILING OR MANIFEST THAT I WAS BILLED
FOR?
WHAT ARE THE ADDITIONAL CHARGES ON MY INVOICE?
HOW CAN I TRACK A PACKAGE?
WHY DID I RECEIVE A PAST DUE NOTICE?
HOW CAN I CHECK IF YOU RECEIVED MY PAYMENT?
WHY AM I NOT ABLE TO PAY BY CREDIT CARD?
WHAT ADDRESS SHOULD I SEND PAYMENT TO?
HOW CAN I PAY MY P.O. BOX FEES?
PUIS-JE PAYER MA FACTURE AU BUREAU DE POSTE?
WHY IS MY ACCOUNT BLOCKED?
CAN I RECEIVE MY INVOICES ELECTRONICALLY VIA EMAIL?
HOW CAN I CHANGE MY ADDRESS, COMPANY NAME OR OTHER CONTACT INFORMATION?
WHAT IS MANAGE MY ACCOUNTS?
HOW DO I SET SHIPPING ROUTES?
Shipping routes are set depending on the location of our facilities and the
destination.
HOW CAN I SIGN UP FOR MANAGE MY ACCOUNTS?
CAN YOU INCREASE MY CREDIT LIMIT?
HOW CAN I GET A COMMERCIAL INVOICE FOR MY P.O. BOX?
HOW CAN I CANCEL MY BUSINESS REPLY MAIL?
WHAT DOES BRM MEAN?
CAN I USE FLEXDELIVERY INTERNATIONALLY
Can I use FlexDelivery internationally
HOW DO I KNOW IF A COMPANY IS FLEXDELIVERY-FRIENDLY
How do I know if a company is FlexDelivery-friendly
IS THIS OPEN TO OTHER DELIVERY PROVIDERS
Is this open to other delivery providers
HOW DO I KNOW IF MY ITEM IS READY TO BE PICKED UP?
We’ll send you an email when your package is ready to be picked up.
IS FLEXDELIVERY FREE?
Yes!
HOW DO I USE MY FLEXDELIVERY ADDRESS?
Using your FlexDelivery address is easy. Here’s how:
LEARN WHAT “READY FOR PICKUP“ MEANS
Ready for pickup means that your item has safely arrived at a post office.
WHAT’S A PARCEL LOCKER
Get a parcel locker in your building for a convenient, secure way to receive
parcels, even when you’re not at home.
MAKE PAYMENTS TO YOUR COMMERCIAL ACCOUNT
Make payments to your commercial account directly from your bank, credit card,
online, or by cheque.
HOW TO GET YOUR PARCEL FROM A PARCEL LOCKER
How to get your package from the Canada Post parcel locker when you find a
notice and a key in your mail box.
SUGGEST A STAMP SUBJECT OR APPLY TO DESIGN A STAMP
Find about the stamp selection process and how to submit a suggestion or apply
to design a stamp.
SUPPLIER ACCOUNT: WHAT YOU NEED TO KNOW
Supplier Account is a new way for meter customers to pay for parcel shipments
with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier
shipping platforms.
REQUEST A SHIPMENT REFUND
Printed a shipping label you won’t be using? Use Request a Refund API to reverse
the charge.
COMMUNITY MAILBOX FAQ
Have questions about your community mailbox? Explore Frequently Asked Questions
for answers:
HOW TO SHIP OUTSIDE CANADA
Looking to send something internationally? Here’s how you can do it with Canada
Post
PARCEL PICKUP API INTEGRATION TIPS FOR E-COMMERCE
Add pickup web services to your e-commerce solution. Easily request a pickup at
your business. Ideal for Ship From Store applications.
NEW MODEL FOR DELIVERING MAIL AND PARCELS
Learn about our new delivery model and when it’s coming to your area.
USE EST ONLINE AND EXPRESS ORDER ENTRY
Prepare your mailings and shipments online and print shipping labels with our
electronic shipping tools.
HOW DO I GET A REFUND FOR SPOILED METER IMPRESSIONS?
Find out how to get a refund for your spoiled meter impressions. Find out where
to return the meter impressions, and the fee involved.
MAILING AND MARKETING SERVICE AND PRICE CHANGES
Effective January 11, 2016
OVERVIEW OF PRICE AND SERVICE CHANGES
Find out about service and price changes for parcels, transaction mail, and
marketing products and services.
CHECK YOUR SERVICE TICKET ONLINE.
Log in, enter My Support, and check the status of your service ticket. Click for
more information.
WHAT IS MY SMALL BUSINESS DISCOUNT?
Sign in to our website to find out your Savings Level, your order history for
the last quarter and how close you are to reaching the next Savings Level.
CANADA POST PERSONALIZED MAIL TEMPLATES
Your marketing just got easier. Ready to put direct mail to work for your
business? Our customizable and print-ready templates make it easy.
ONLINE PROFILES FOR COMMERCIAL CUSTOMERS
Commercial customers, after you sign a contract, create your online profile,
username and password and use our online shipping tools and services.
HOW DO I CONTACT CUSTOMER SERVICE ABOUT MY BUSINESS MAILING?
Contact customer support online, by phone, or find resolution with one of our
support articles.
REPORT A PROBLEM OR GET HELP WITH YOUR MAIL DELIVERY
Get help with common mail delivery issues, such as mail that was delivered to
the wrong address. Open a service ticket to report the problem and get help.
REPORT A PROBLEM OR GET HELP WITH COMMON MAIL ISSUES
Choose from a list of help topics for the most common mail delivery and business
issues. Open a service ticket online to report the problem and get help.
OPEN A SERVICE TICKET FOR HELP WITH BUSINESS MAILINGS
Having trouble with business mailings? Find out how to get help from Canada
Post.
REPORT PROBLEMS WITH MAIL FORWARDING ONLINE
Is your mail still being delivered to your old address, or not being forwarded
at all? Read support articles about common Mail Forwarding™ delivery issues.
PRINT SHIPPING LABELS WITH EST ONLINE
Handle your entire shipping and mailing process online from our website. For
small to mid-sized businesses who ship in Canada and worldwide.
EXPRESS ORDER ENTRY: ONLINE SHIPPING IN CANADA
Get fast and easy online shipping and mailing from our website or your intranet.
For small to mid-sized businesses who ship and mail within Canada.
SEE IF YOUR MAILING QUALIFIES AS PERSONALIZED MAIL
Find out if your mailing of more than 1,000 pieces qualifies for Personalized
Mail’s reduced postage rates.
P.O. BOX TERMS AND CONDITIONS
Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.
HOLD MAIL TERMS AND CONDITIONS
Read Hold Mail terms and conditions, including service delivery limitations and
legal statements.
MAIL FORWARDING SERVICE TERMS AND CONDITIONS
Read the terms and conditions for use of Canada Post’s Mail Forwarding service,
including limitations on the service and legal statements.
HOW TO USE YOUR FLEXDELIVERY ADDRESS
Find out how to fill out the address form during online checkout using your
FlexDelivery address.
U.S. AND INTERNATIONAL LETTERS SIZE AND WEIGHT CHART
Find the size and weight specifications for sending letters to the U.S. and
internationally.
PREPAID ENVELOPES AND LABELS
Find out about Priority, Xpresspost and Expedited prepaid envelope and label
options. Includes features, options, destinations, sizes and weight.
MOBILE APP
Download the free Canada Post mobile app onto your smartphone. The app is
available for Apple, BlackBerry or Android mobile devices.
JOIN CANADA POST’S SOCIAL MEDIA COMMUNITIES
Canada Post is on Facebook, Twitter, LinkedIn, YouTube and more. Learn which
accounts to follow to get the information you are looking for.
HOW TO MEET MAIL DELIVERY STANDARDS IN NEW CONSTRUCTION
Ensure that the mailboxes you install in new subdivisions and condos meet Canada
Post requirements. Download the Delivery Planning Standards manual.
COMMERCIAL PO BOX TERMS AND CONDITIONS
How to rent, cancel, and use a commercial Postal Box at Canada Post.
DOWNLOAD NATIONAL PRESORTATION SCHEMATIC
The National Presortation Schematic helps you prepare mailings. Updated monthly,
use it for more effective mailings.
DOWNLOAD NATIONAL PRESORTATION SCHEMATIC
The National Presortation Schematic helps you prepare mailings. Updated monthly,
use it for more effective mailings.
REGISTERED MAIL DIMENSIONS AND WEIGHT INFORMATION
Find the length, width, thickness, weight and ratio specifications for Canada
Post’s Registered Mail service.
NEIGHBOURHOOD MAIL DELIVERY STANDARDS
Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.
CASH A POSTAL MONEY ORDER
Find out how to cash your Canada Post postal Money Order and how to request a
refund.
LEGAL REQUIREMENTS FOR POSTAL MONEY ORDERS
To buy a Money Order, you must provide the name of the sender and the name of
the recipient (payee). These requirements protect your Money Order.
POSTAL MONEY ORDER COLOURS
Find out why postal Money Orders don’t all look the same. Most, however, are
either peach (Canadian dollars) or green (U.S. dollars).
THE BEST WAY TO WRAP A PACKAGE FOR SHIPPING
Learn how to prepare and package parcels to help Canada Post deliver your items
safely and securely.
HOW TO ADDRESS MAIL AND PARCELS
Learn how to address envelopes and parcels to help Canada Post deliver your mail
to the right place, faster.
LETTER OF AUTHORIZATION
A letter of authorization lets you act on behalf of another person or a business
to pick up mail or apply for postal services. Download one here.
FIND RECOGNIZED PRESORTATION SOFTWARE VENDORS
Find Canada Post-recognized vendors of mail presortation software.
HOW TO BUY AND USE POSTAL INDICIA
Postal indicia saves businesses time and money while offering branding
opportunities. Find out how to use it:
WHAT ID IS REQUIRED TO PICK UP MAIL AT THE POST OFFICE?
Find out what identification you need to pick up mail at the post office,
whether for yourself or on behalf of someone else or a business.
CREATE AND DROP OFF A MAILING ORDER
Learn about creating an order or Statement of Mailing and dropping off a
Personalized Mail™ mailing at a deposit location.
DESIGN MAIL THAT CAN BE MACHINE PROCESSED
Save on postage when your mailing can be machine processed. Learn how to design
your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for
machineable postal standards.
HOW TO PREPARE A LARGE MAILING
Find all the resources you need to confidently prepare large mailings for Canada
Post.
SEE IF YOUR MAILING QUALIFIES AS PUBLICATIONS MAIL
Find out if your newsletter, magazine or other mailing qualifies for the
discounted postage rates of Publications Mail.
HOW TO TELL A REAL CANADA POST MONEY ORDER FROM A FAKE
Find out what features you need to check to help you spot a counterfeit Canada
Post Money Order.
LEARN ABOUT TRACKING NUMBER FORMATS
Learn about the various tracking number formats and where to find them on your
package or receipt.
LEARN MORE ABOUT TRACK AND HOW IT WORKS
Learn more about the Track tool and how it helps you trace and confirm delivery
of packages or check when a parcel is expected to be delivered.
TRACKING INFORMATION ISN’T AVAILABLE FOR MY PACKAGE
Learn why your tracking information may not be available to you when you enter
your tracking number into Track
HOW LONG DOES IT TAKE FOR MAIL TO BE DELIVERED
Standard delivery times vary depending on what you’re mailing and how far it’s
going. Find the delivery standards for different types of mail.
HOW TO TRACK A PACKAGE ONLINE
Learn how to track a package using the online Track tool. Find out about the
tracking number, delivery notice card number or reference number you need.
HOW TO FIND OUT YOUR BUSINESS ACCOUNT BALANCE
Get your account balance, transaction history and more when you sign in to
Manage My Accounts. If you need more help, use this form to contact us.
HOW TO PREPARE SCANNABLE MAIL FOR MACHINE PROCESSING
Designing, preparing and sorting your Canada Post Personalized Mail™(formerly
Addressed Admail) for machine processing delivers the lowest postage rates. See
these Machineable Presort guidelines.
HOW TO RESOLVE UNDELIVERED MAIL
If your mail has not arrived yet, you can check for a tracking number, or report
the problem online to Canada Post.
MAIL SHOWS AS ‘DELIVERED’, BUT NOT RECEIVED.
If your tracking number shows your package has been delivered, but it hasn’t
been received, here’s what to do:
ADDRESSING MAIL ACCURATELY
Format addresses for business and marketing mail accurately and avoid processing
delays, redelivery and surcharges. See correct formats with visual examples.
WHAT TO DO IF YOUR INTERNATIONAL PARCEL ARRIVED DAMAGED
Learn what you can do if an insured parcel sent to an international destination
was delivered damaged.
PAY BILLS WITH MONEYGRAM ELECTRONIC MONEY TRANSFERS
Pay your bills with a MoneyGram electronic money transfer at a post office. You
don’t need a bank account to use it.
HOW TO RENT A P.O. BOX
Rent a Postal Box in person at a post office. Fill out a form and pay by credit,
debit, or cash.
P.O. BOX SIZE CHOICES
PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large
containers for high volumes of commercial mail.
RENTAL FEES FOR POSTAL BOXES
The cost of your Postal Box depends on the size you choose, how long you rent
it, and whether your box is in an urban or rural location.
REQUEST A REFUND FOR LATE DELIVERY OF A PARCEL
If your parcel was delivered late, find out if you qualify to request a refund.
WHAT TO DO IF YOUR PARCEL ARRIVED DAMAGED
Learn what you can do if an insured parcel sent within Canada was delivered
damaged
HOW DO I CANCEL A POSTAL BOX?
Find out how to close an Individual or Commercial Postal Box.
PICK UP YOUR MONEYGRAM MONEY TRANSFER
To collect a MoneyGram electronic money transfer, go to any post office. Receive
up to $500 in cash if funds are available, or receive payment by cheque.
TRANSFER MONEY WORLDWIDE WITH MONEYGRAM
Use MoneyGram to send money in Canada or internationally. Buy your MoneyGram in
person at any post office across Canada.
WHAT TO DO ABOUT MISDELIVERED MAIL
If your mail is being misdelivered, you can contact the sender, return to
sender, or report it online to Canada Post.
WHAT ARE PERMANENT™ STAMPS?
Permanent stamps have no expiry. After you buy them, they’ll be accepted even if
stamp prices change.
MONEY ON YOUR CANADA POST RELOADABLE VISA PREPAID CARD
Find out how to add money to your Canada Post reloadable Visa prepaid card and
how to check your balance.
LEARN WHAT “NOTICE LEFT” STATUS MEANS
Learn about what “Notice left” means in your delivery progress and how to pick
up your package.
LEARN WHAT “DELIVERED AS A SAFE DROP” MEANS
Learn what “Delivered as a safe drop” means in your delivery progress.
LEARN WHAT TRACK TOOL RESULTS MEAN
Learn more about detailed status items and dates displayed on the Track progress
bar.
TRACKED ITEM MARKED AS DELIVERED, BUT NOT RECEIVED?
Here’s what to do when your item is marked as delivered, but has not been
received.
IRREGULAR MAIL DELIVERY
Businesses that are reopening after COVID-19 closures can submit a service
ticket to receive their mail.
FIND OUT WHICH BROWSERS AND PLUG-INS THE SITE SUPPORTS
Find out which web browsers are supported by canadapost.ca, what additional
plug-ins it uses and how it uses cookies.
SECURITY AND PASSWORDS
Most pages on our site are public with no need for security. If you use areas of
the site that require passwords, you need to keep them secure.
HOW TO USE FIND A POSTAL CODE
Get postal codes for Canadian addresses using the Find a Postal Code online
tool.
HOW TO USE FIND A RATE
Find out how much it costs to send packages and letters with Canada Post using
the Find a Rate online tool.
LEGAL - TERMS OF USE AND CONDITIONS
Read the terms of use and legal terms and conditions for the Canada Post
website.
HOW TO PREVENT MAIL AND IDENTITY THEFT
Follow these tips to prevent mail theft and protect yourself against identity
fraud. Keep the mail you receive and the mail you send safe.
RECEIVED RETURN TO SENDER MAIL THAT YOU DIDN’T SEND
Someone may have used your address to label a fraudulent mailing with a
legitimate return address. There is an ongoing investigation into this matter.
WHAT TO DO IF YOU GET A SUSPICIOUS LETTER OR PARCEL
How to know if a package or letter is suspicious and what to do if you receive
one.
HOW TO KNOW WHO SIGNED FOR YOUR PACKAGE
How to find and view the signature of the person who signed for a package you
sent.
LEARN HOW TO TRACK A PACKAGE ONLINE
Learn how to track the delivery status of your package using our online Track
tool.
CUSTOMIZED POSTAL INDICIA DELIVERS MARKETING BONUS
Learn how to use the free Customized Postal Indicia template to create added
marketing value for your business mail.
HOW TO MEET ADDRESS ACCURACY REQUIREMENTS
Find the address accuracy requirements for the best postage rates on Incentive
Lettermail™, Canada Post Personalized Mail™(formerly Addressed Admail) and
Publications Mail™
CONTACT CANADA POST ONLINE OR BY TELEPHONE
Find all the information you need to contact Canada Post the way you prefer.
THE PARCEL I AM EXPECTING IS IN CUSTOMS, WHAT CAN I DO?
Find out about the customs process for receiving a package from another country.
EPOST CONNECT PARTICIPANT GUIDE
Find out how to access an epost Connect Collaboration message after you receive
an email notification.
EPOST CONNECT RECIPIENT GUIDE
Find out how to access an epost Connect message after you receive an email
notification.
TIPS FOR BUNDLING PUBLICATIONS MAIL
You can send multiple copies of the same issue of your publication in a bundle
to one address. Learn when and how to bundle Publications Mail.
HOW MAIL FORWARDING WORKS
If you move or temporarily relocate, Mail Forwarding service redirects your mail
from your old address to another address anywhere in Canada or the world.
BUYING MAIL FORWARDING FOR A BUSINESS OR ANOTHER PERSON
You can buy Mail Forwarding for someone else. You need to go to a post office to
show proof that you have the authority to act for the other person.
WHY ADDRESS ACCURACY SAVES TIME AND MONEY
Accurate address lists reduce undeliverable mail and help you get the best
postage rates for large mailings and better customer insights from your data.
DOING BUSINESS WITH CANADA POST
Find out more about becoming a goods or services supplier to Canada Post, a
stamp seller or opening a retail postal outlet.
RETURNING SHIPMENTS TO ONLINE RETAILERS
Process for shipping parcel pack to the merchant. Includes instruction for
prepaid shipping and shipping paid by customers
REMOVE MY NAME AND ADDRESS FROM ADVERTISING LISTS
How to remove your name and address from private advertising lists and Canada
Post’s Name and Address Database.
HOW SECURE IS SHOPPING ONLINE?
Here’s how we keep data safe when you order online at Canada Post.
HOW WE PROTECT YOUR PERSONAL INFORMATION
When you enter personal data for a purchase, it is used only to complete your
request and ship your order.
WHAT ARE AIR STAGE OFFICES?
Many remote communities are served by post offices called air stage offices.
Find out about shipping to and from air stage offices.
RECEIVE YOUR MAIL WHILE TRAVELLING ACROSS CANADA
Apply in person for our free general delivery service (often called Poste
Restante) to receive mail at any Post Office.
COLLECT ON DELIVERY (COD): EVERYTHING YOU NEED TO KNOW
Learn what COD is, how it works, and how you can use it with Canada Post.
ADDRESS VALIDATION WITH CANADA POST
Canada Post recognizes the several address validation services. Use ours, or
find a recognized vendor.
HOW TO CALCULATE YOUR POSTAGE RATE
Learn the postage you need for a letter or parcel depending on its weight, size
and destination.
LEARN WHY POSTAGE RATES INCREASED
Rate increases allow us to serve the growing number of addresses, meet inflation
costs, and maintain and replace equipment.
HOW TO REPORT A DAMAGED MAILBOX
If you see a damaged or vandalized mailbox, report it to Canada Post postal
security.
REPORT OPEN COMMUNITY MAILBOX
If you find the main door on a community mailbox is open, here’s how to report
it to Canada Post.
WHAT DO TO IF YOU GET SUSPICIOUS EMAIL
Find out what to do if you receive an email from Canada Post that seems
suspicious.
RETURN STAMPS BOUGHT
You can return stamps you bought at the post office if you have the original
receipt.
I WAS AT HOME, BUT DELIVERY WAS NOT ATTEMPTED.
Received a ‘delivery attempted’ card while you were waiting for a package?
Here’s what to do:
SHOW MAIL FORWARDING ID AT A POST OFFICE
Having trouble completing the identification process when buying Mail Forwarding
online? You can still pay online and then show your ID at a post office.
ONLY SOME MAIL IS BEING FORWARDED
Learn why you may not be receiving all your forwarded mail and how to correct
this. If you’re still not getting all your mail you can report the problem.
HOW TO REPORT GETTING SOMEONE ELSE'S FORWARDED MAIL
If you purchased Mail Forwarding but are getting someone else's mail along with
your own, use this online form to report the problem.
MAIL NOT BEING FORWARDED
When you buy Mail Forwarding service you should start receiving forwarded mail
within 5 business days. If not, use this online form to report a problem.
DELIVERY TO YOUR ADDRESS HASN’T RESUMED? HERE’S WHAT TO DO:
After verifying the end date on your Mail Forwarding contract, use this form to
report the problem:
HOW TO CANCEL MAIL FORWARDING
Looking to cancel Mail Forwarding? Here’s how:
WHAT DO THE TERMS IN MY TRACK RESULTS MEAN?
Learn what the terms ‘date range’ and ‘expected delivery date’ mean in your
Track results.
FUEL SURCHARGES ON CANADA POST SERVICES
Find up-to-date fuel surcharge information on Canada Post services.
HOW TO RENEW MAIL FORWARDING
Mail forwarding, mail, forwarding, change service, change, service, extend
service, extend, service
HOW TO VERIFY YOUR IDENTITY ONLINE
Find out what to do if you tried to complete your change of address request
online, but authentication failed.
PRESERVING YOUR EMAIL PRIVACY ONLINE
If you give your email when you purchase mail forwarding, your information will
not be disclosed to other organizations.
SET UP MAIL FORWARDING ONLINE OR AT THE POST OFFICE.
Find out how to sign up for mail forwarding online or at the post office.
HOW TO MAKE CHANGES TO MAIL FORWARDING
Renew, cancel or make changes to your Mail Forwarding service online or at the
post office.
LIMITS OF MAIL FORWARDING SERVICE
Find out if you have to make alternate arrangements to have your mail forwarded
to your new address.
TYPES OF MAIL FOR MAIL FORWARDING
Find out what mail items get forwarded when you buy the Mail Forwarding service.
Lettermail™, Registered Mail™ and magazines all use mail forwarding.
HOW CAN I CHANGE MY MAILING ADDRESS OR FORWARD MY MAIL
How do I change my mailing address? See how to get Mail Forwarding service, what
mail forwarding costs and how far in advance to order it.
DELAYED PARCEL INTERNATIONAL AND USA
Find out how to check on where your incoming international parcel is and what
may be causing the delay.
NO TRACKING UPDATES APPEAR
You have been tracking your letter or parcel on our website, but now tracking
information no longer appears. Find out what to do.
See more posts
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