www.onlynaturalpet.com Open in urlscan Pro
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PRIVACY POLICY

PRIVACY POLICY

Last Updated: 1/1/2020

What information do we collect?

 * We collect personally identifiable information from you when you voluntarily
   register on the site, place an order, request a catalog, enter a contest or
   sweepstakes, respond to a survey or communication such as e-mail, or
   participate in another site feature.
 * When ordering or registering, we may ask you for your name, e-mail address,
   mailing address, phone number, credit card information or other information.
   You may, however, visit our site without providing that information.
 * We may also collect information about gift recipients such as name, email
   address, and shipping address so that we can fulfill the gift purchase. The
   information we collect about gift recipients is used for purposes of sending
   the gift and will not be used for other purposes.
 * Like many websites, we use "cookies" to enhance your experience and gather
   information about visitors and visits to our websites. Please refer to the
   "Do we use 'cookies'?" section below for information about cookies and how we
   use them.

How do we use your information?

We may use the information we collect from you in the following ways:

 * To personalize your site experience and to allow us to deliver the type of
   content and product offerings in which you are most interested.
 * To allow us to better service you in responding to your customer service
   requests.
 * To quickly process your transactions.
 * To administer a contest, promotion, survey or other site feature.
 * If you have opted-in to receive our e-mail newsletter, we may send you
   periodic e-mails. If you would no longer like to receive promotional e-mail
   from us, please refer to the "How can you opt-out, remove or modify
   information you have provided to us?" section below. If you have not opted-in
   to receive e-mail newsletters, you will not receive these e-mails. Visitors
   who register or participate in other site features such as marketing programs
   and 'members-only' content will be given a choice whether they would like to
   be on our e-mail list and receive e-mail communications from us.

Cookies and Other Tracking Technologies

We (and our service providers) use different technologies to collect
information, including cookies and web beacons.  Cookies are small data files
stored on your hard drive or in device memory that help us improve our Services
and your experience, see which areas and features of our Services are popular,
and count visits.  Web beacons (also known as “pixel tags” or “clear GIFs”) are
electronic images that may be used in our Services or emails and help deliver
cookies, count visits, and understand usage and campaign effectiveness.  Users
can control the use of cookies at the individual browser level. If you reject
cookies, you may still use our site, but your ability to use some features or
areas of our site may be limited. Only Natural Pet uses cookies to collect
information around abandoned shopping carts. A cart is considered abandoned
within one hour of inactivity/lack of purchase. Once the cart is considered
abandoned, an SMS message will be sent as a reminder. 

Do we disclose information we collect to outside parties?

We do not sell, trade, or otherwise transfer or share to outside parties your
personally identifiable information except as outlined below. The term "outside
parties" does not include Only Natural Pet.

 * We use other third parties to provide services such as website hosting,
   credit card processing, and catalog mailing. When you place an order, request
   a catalog, or engage with our services, we will share your information as
   necessary for the third party to provide that service. These third parties
   are prohibited from using your personally identifiable information for any
   other purpose.
 * We share email activity data with our email provider to help better target
   email deployments sent on behalf of their clients. While our email provider
   has access to email addresses and email activity, and may share
   bulk/non-specific activity data, no email addresses or specific email
   activity are shared with other third parties. Should a consumer wish to opt
   out of this sharing, that consumer simply needs to opt out of email
   communications from us.
 * We may release your information when we believe release is appropriate to
   comply with the law, enforce our site policies, or protect ours or others'
   rights, property, or safety.
 * We may share your information between and among our current and future
   parents, affiliates, subsidiaries, companies under common control and
   ownership, divisions and designees.
 * If Only Natural Pet is involved in a merger, acquisition, or sale of all or a
   portion of its assets, you will be notified via email and/or a prominent
   notice on our Web site of any change in ownership or uses of your personal
   information, as well as any choices you may have regarding your personal
   information.
 * Our Web site offers publicly accessible blogs or community forums. You should
   be aware that any information you provide in these areas may be read,
   collected, and used by others who access them. To request removal of your
   personal information from our blog or community forum, contact us
   at service@onlynaturalpet.com.
 * Our blog is also managed by a third party application that may require you to
   register to post a comment. We do not have access or control of the
   information posted to the blog. You will need to contact or login into the
   third party application if you want the personal information that was posted
   to the comments section removed. To learn how the third party application
   uses your information, please review their privacy policy.

Your email address will not be sold or rented to an outside party. You will not
receive email from an outside party as a result of providing your email address
to us.

How can you opt-out, deactivate, or modify information you have provided to us?

To modify your e-mail subscriptions, please click here to be taken to our email
subscription management page. There is also a link at the bottom of each email
subscription communication with a link that will take you to this page. Please
note that due to email production schedules you may receive any emails already
in production.

If your personally identifiable information changes, you may click here to sign
into your account and update it or delete your existing personally identifiable
information. You may also update your information, or if you no longer desire
our service, deactivate it, by contacting us at service@onlynaturalpet.com or
888-937-6677. Please note that even if you deactivate your account, we may
maintain information about an individual sales transaction in order to service
that transaction and for record keeping.

We will retain your information for as long as your account is active or as
needed to provide you services.  We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, and enforce
our agreements.

Security

The security of your personally identifiable information is important to us.
When you enter sensitive information (such as a credit card number) on our
registration or order forms, we encrypt that information using secure socket
layer technology (SSL). We follow generally accepted industry standards to
protect the personally identifiable information submitted to us, both during
transmission and once we receive it. No method of transmission over the
Internet, or method of electronic storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable means to protect your personally
identifiable information, we cannot guarantee its absolute security. If you have
any questions about security on our website, you can email us
at service@onlynaturalpet.com.

Third party links

In an attempt to provide you with increased value, we may include third party
links on our site. These linked sites have separate and independent privacy
policies. We therefore have no responsibility or liability for the content and
activities of these linked sites. Nonetheless, we seek to protect the integrity
of our site and welcome any feedback about these linked sites (including if a
specific link does not work).

Social Media

Our Web site includes Social Media Features, such as the Facebook Like button
and Widgets, such as the Share this button or interactive mini-programs that run
on our sit]. These Features may collect your IP address, which page you are
visiting on our site, and may set a cookie to enable the Feature to function
properly. Social Media Features and Widgets are either hosted by a third party
or hosted directly on our Site. Your interactions with these Features are
governed by the privacy policy of the company providing it.

Advertising and Analytics

We partner with advertising and analytics companies to either display
advertising on our Web site or to manage our advertising on other sites. Our
advertising partners may use technologies such as cookies to gather information
about your activities on this site and other sites in order to provide you
advertising based upon your browsing activities and interests.  If you wish to
not have this information used for the purpose of serving you interest-based
ads, you may opt-out by clicking here. Please note this does not opt you out of
being served ads.  You will continue to receive generic ads.

Children

Our site is not intended for children under 13 years of age. No one under age 13
may provide any personal information to the site. We do not knowingly collect
personal information from children under 13. If you are under 13, do not provide
any information on this site or on or through any of its features/register on
the site, make any purchases through the site, use any of the interactive or
public comment features of this site or provide any information about yourself
to us, including your name, address, telephone number, e-mail address or any
screen name or user name you may use. If we learn we have collected or received
personal information from a child under 13, we will delete that information. If
you believe we might have any information from or about a child under 13, please
contact us at service@onlynaturalpet.com or write us at Only Natural Pet, Attn
Customer Care, 20 Bowen Street, Longmont, CO, 80501.

California Residents

Orders placed from California comply with California collection and use of
personally identifiable information laws. Pursuant to Section 1798.83 of the
California Civil Code, residents of California have the right to request from a
business, with whom the California resident has an established business
relationship, certain information with respect to the types of personal
information the business shares with third parties for direct marketing purposes
by such third party and the identities of the third parties with whom the
business has shared such information during the immediately preceding calendar
year. To request a copy of the information disclosure provided by
OnlyNaturalPet.com pursuant to Section 1798.83 of the California Civil Code,
please contact service@onlynaturalpet.com 

For a description of the types of personally identifiable information we
collect, see the “What information do we collect?” section above. This
information includes identifiers, commercial information, demographic
information, geolocation data, Internet or other electronic network activity
information, and inferences based on the other data.

If you are a California resident, you may also request access to or deletion of
the personally identifiable information we have collected about you by
contacting us at service@onlynaturalpet.com or 888-937-6677. Please note that we
may ask to verify your identity to protect your security and privacy before we
honor your request. For information about how to opt out of certain advertising
technologies, see the “Third party advertising” section above.

Changes to our policy

If we decide to change our privacy policy, we will post those changes to this
privacy statement and other places we deem appropriate so that you are aware of
what information we collect, how we use it, and under what circumstances, if
any, we disclose it. We reserve the right to modify this privacy statement at
any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by email, or by other means. 

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please contact
us at service@onlynaturalpet.com. You may also call us at toll-free at
888-937-6677, or write us at Only Natural Pet, Attn. Customer Care, 20 Bowen
Street, Longmont, CO, 80501.

Online Policy Only

This online privacy policy applies only to information collected through our
website at www.onlynaturalpet.com and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use,
disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

WE BELIEVE IN TRANSPARENT PROCESSES AND TOP QUALITY INGREDIENTS.

WE ARE COMMITTED TO SUSTAINABILTY 
EVERY STEP OF THE WAY.

WE'RE HERE FOR YOU ALWAYS. 
CHAT WITH ONE OF OUR EXPERTS TODAY.

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