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THE ONLY PLATFORM YOU NEED FOR AI-POWERED CUSTOMER INTERACTIONS

• Streamline customer interactions across voice, chat, and email

• Discover actionable insights to drive contact center performance

• Harness the full power of Generative AI

Book demo
How it works



TRUSTED BY LEADING COMPANIES WORLDWIDE




16pt

INCREASE IN NPS

30%

REDUCTION IN COSTS

60%

AUTOMATION OF CHATS AND CALLS


BUILD INTELLIGENT AI ASSISTANTS WITH OUR NO-CODE PLATFORM

Our drag-and-drop interface allows you to build advanced conversation flows
within minutes. Simply drag and drop nodes to build back-and-forth conversations
with your users. No need for expensive technical investments.

Learn more



POWERFUL USE CASES FOR AI-POWERED AUTOMATION


OUTBOUND CALL AUTOMATION

Automate your outbound calls with intelligence voice bots.

Learn more


CUSTOMER SELF-SERVICE

Provide your customers with accurate answers, 24/7 support, and instant
self-service.

Learn more


INTERNAL SUPPORT

Streamline your IT support and HR operations by automating day-to-day processes.

Learn more


GET ACTIONABLE INSIGHTS FROM AI CONVERSATION ANALYTICS

Identify improvement opportunities in real-time, boost agents’ performance with
targeted coaching, and automate processes with the latest AI technologies.

Learn more



BRING YOUR BRAND TO LIFE WITH DIGITAL HUMANS

Don’t just communicate with your customers, engage them! A digital human not
only has a specific face, but can manage endless processes like a real person
(customer authentication, document generation, communication through all
channels, etc.) Experience the fusion of humanity and technology, available in
all languages, and applicable to all industries.

Learn more



LEARN HOW WE'RE HELPING OUR CUSTOMERS SUCCEED


Meet our customers


WHY WE'RE DIFFERENT


ALL-IN-ONE PLATFORM

Design, deploy, and analyze AI-powered virtual assistants all from one place,
unifying your omni-channel, multi-lingual experience.



GEN AI-EMPOWERED

Our advanced NLP technology combined with Gen AI results in a hybrid approach
that offers better control, flexibility, and experiences.



ENTERPRISE-READY

Enjoy advanced customizability, security and privacy. We have a proven track
record of working with some of the world's biggest organizations.



LEARN MORE ABOUT BORN DIGITAL


UNLOCKING BUSINESS POTENTIAL WITH BORN DIGITAL'S GENERATIVE & CONVERSATIONAL AI

Looking to elevate your customer experience to the next level? Our Born Digital
guide dives deep into the transformative world of generative and conversational
AI. Discover the future of business communication and how you can leverage our
no-code platform to thrive in a digital-first world.

Get the Guide →


DIGITAL HUMANS BUYER'S GUIDE

Our free eBook explains the advantages of a digital human, who they’re for, what
a typical project and timeline looks like, key questions to ask of your
provider, and so much more. 

Get the eBook →




HOW TO CALCULATE THE ROI OF AI VIRTUAL AGENTS

Learn what your ROI of implementing AI Voice and Chatbots could be by following
our calculator framework. 

Read the Article →


SEAMLESS INTEGRATION WITH WHAT YOU ALREADY USE





FAQS

What is Conversational AI?

Conversational AI revolves around leveraging technologies such as machine
learning, natural language processing, and generative AI to facilitate automated
yet engaging conversations between businesses and their customers, thereby
enhancing user experience and operational efficiency.

How is Born Digital different from regular voice bots and chatbots?

In contrast to standard chatbots/voice bots that provide a simplistic and linear
interaction based on basic Q&A, Born Digital’s conversational AI platform
delivers bots that engage in human-like interactions, thanks to our cutting edge
NLP technology and smooth integration with your business systems. Furthermore,
we provide omni-channel solutions, incorporating analytics for chat, voice,
email, and social media, enabling you to make data-driven process improvements
and automations.

How is the Born Digital Analytics platform different from others?

Apart from real time analytics of all customer conversations, our AI-driven
solution offers call evaluation, monitoring of adherence to call scripts,
identification of improvement opportunities, and transcription of calls
including visualization and full text search. On top of that, our advanced
analytics is easy to use and offers a customizable dashboard.

How does AI-powered analytics help your KPIs?

Thanks to our advanced analytics, you are able to reduce up to 30% of
unnecessary customer interactions. On top of that, the NPS score can increase by
20% and the results from the analytics allows you to automate up to 53% of
interactions.

How many languages does your solution support?

Born Digital’s solution is multilingual, supporting all languages. This ensures
that the knowledge base bot can respond accurately in the language of the
customer’s request, and our analytics can analyze interactions in any language
you choose.

On which platforms can Born Digital be implemented?

Born Digital allows you to deploy across a wide range of channels. While our
platform is inherently designed for chat, voice, and email, we can effortlessly
integrate with other channels like Facebook, Whatsapp, iMessage, Viber,
Microsoft Teams, etc. The possibilities are endless and are only limited by your
use case and preferences.

With what systems can Born Digital integrate?

Born Digital seamlessly integrates with contact center providers such as Cisco,
Avaya, Vonage, and many others. On top of that, our platform allows integrations
with digital messaging platforms (such as Messenger, WhatsApp, Instagram,
iMessage, Viber and many others.) We have pre-built connectors for CRM and core
systems like Microsoft Dynamics, Salesforce, Hubspot, SAP, and many others. Our
extensive library of backend and channel connectors, along with a
fast-developing extension network, ensures seamless and tailored integrations.

Is hosting on my own environment possible?

Yes, Born Digital allows the installation of our solution on-premise, albeit
with some exceptions. Generally, we prefer deploying solutions on cloud
platforms, primarily Microsoft Azure. However, we are cloud-agnostic and can run
seamlessly across any cloud provider.


GET IN TOUCH


FIND OUT HOW YOU CAN LEVERAGE BORN DIGITAL'S GENERATIVE AND CONVERSATIONAL AI
SOLUTIONS TO DRIVE BUSINESS RESULTS.

Talk to an expert



KEEP UP WITH THE LATEST TRENDS, NEWS, AND INSIGHTS.


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