survey.medallia.com
Open in
urlscan Pro
199.102.178.92
Public Scan
Submitted URL: https://urldefense.us/v3/__https://survey.medallia.com/?ec933w7m2cymz3vbpvb9__;!!KqHkvX73pqX_nKKjCLk!BQ6I7LEVbtCLIAUzS...
Effective URL: https://survey.medallia.com/?ec933w7m2cymz3vbpvb9
Submission: On November 21 via manual from US — Scanned from US
Effective URL: https://survey.medallia.com/?ec933w7m2cymz3vbpvb9
Submission: On November 21 via manual from US — Scanned from US
Form analysis 1 forms found in the DOM
Name: surveyform — POST https://survey.medallia.com/?ec933w7m2cymz3vbpvb9
<form name="surveyform" action="https://survey.medallia.com/?ec933w7m2cymz3vbpvb9" method="post"><!-- react-empty: 4 -->
<div><!-- react-empty: 6 --><input type="hidden" name="is_embedded" id="is_embedded" value="false">
<header><a class="layout_skipNav" href="#content">Skip to Content</a>
<div class="layout_layoutContainer">
<div class="layout_mainHeader layout_clearfix">
<div class="layout_mainHeaderLeft">
<h1 class="layout_invisibleTitle">Survey</h1><img id="pageLogo" class="layout_logo" src="https://us.cdn.survey.medallia.com/e0bb90873e215aad8af3497bd7f14b12d71dd1c1" alt="Start Farm logo">
</div>
<div class="layout_mainHeaderRight"><span id="languageSelector" class="">
<div>
<div class="layout_notMobileScreenOnly">
<div class="dropdown_dropdownLabel dropdown_dropdownLabel_isInactive">Choose Language:</div>
<div class="dropdown_dropdownContainer ">
<div class="dropdown_dropdownSelector dropdown_dropdownSelector_isInactive" role="button" tabindex="0" aria-haspopup="true" aria-expanded="false" title="" aria-label="Choose Language:">
<div class="dropdown_dropdownTitle">English</div><i aria-hidden="true" class="medallicons_medallicons dropdown_dropdownIcon"></i>
</div>
<div role="application">
<ul role="menu" class="dropdown_dropdownList">
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-english">
<!-- react-text: 27 -->English<!-- /react-text --><i aria-hidden="true" class="medallicons_medallicons dropdown_dropdownIcon"></i></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-español-(spanish)"><!-- react-text: 30 -->Español (Spanish)<!-- /react-text --></li>
</ul>
</div>
</div>
</div>
<div class="layout_mobileScreenOnly">
<div class="dropdown_dropdownLabel dropdown_dropdownLabel_isInactive">Choose Language:</div>
<div class="dropdown_dropdownContainer ">
<div class="dropdown_dropdownSelector dropdown_dropdownSelector_isInactive" title="" aria-haspopup="true" aria-expanded="false" role="button" tabindex="0" aria-label="Choose Language:">
<div class="dropdown_dropdownTitle">English</div><i aria-hidden="true" class="medallicons_medallicons dropdown_dropdownIcon"></i>
</div>
</div>
</div>
</div><input type="hidden" name="lang" id="activeLang" value="en">
</span></div>
</div>
</div>
</header>
<div class="layout_layoutContainer"><input type="hidden" name="stay_main-pager" value="0"><input type="hidden" name="nodeId" value="survey3"><input type="hidden" name="ballotVer" value="14"><input type="hidden" name="currentPage" value="0"><input
type="hidden" name="defPgrAction" value="next"><!-- react-empty: 44 --></div>
<div role="main" id="content" class="layout_layoutContainer layout_layoutContainer_fadeInUp">
<div class="questionBlock ratingGridQuestion ratingGridQuestion_hasManyRows">
<div class="question_questionTitle" id="0"><label for="0" class="questionCaption">Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most
recent renters insurance renewal experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing
statements, all the way through paying your bill. <br><br> If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item
unanswered.</label></div>
<div class="layout_answers">
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow" role="radiogroup">
<legend class="rowOption_hiddenAriaLegend">Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal
experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying
your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. State Farm made the billing and payment
process easy for me.</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na anchor_isOnFirstRow"><span id="anchor_0_0">Strongly Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na anchor_isOnFirstRow"><span id="anchor_0_1">Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na anchor_isOnFirstRow"><span id="anchor_0_2">Neither Agree nor Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na anchor_isOnFirstRow"><span id="anchor_0_3">Agree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na anchor_isOnFirstRow"><span id="anchor_0_4">Strongly Agree</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption anchor_isOnFirstRow"><span id="anchor_0_na">I don’t know or not applicable</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="0_onf_q_sf_fire_ces_renewal_effort_ease_scale5na___S2v7cd" class="rowOption_topCaption">State Farm made the billing and payment process easy for
me.</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_effort_ease_scale5na_1"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_effort_ease_scale5na___S2v7cd" aria-label="1 Strongly Disagree" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_sf_fire_ces_renewal_effort_ease_scale5na" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_effort_ease_scale5na_2"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_effort_ease_scale5na___S2v7cd" aria-label="2 Disagree" class="cellOption_input" data-mds-value="2" data-representative-value="2"
name="onf_q_sf_fire_ces_renewal_effort_ease_scale5na" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_effort_ease_scale5na_3"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_effort_ease_scale5na___S2v7cd" aria-label="3 Neither Agree nor Disagree" class="cellOption_input" data-mds-value="3" data-representative-value="3"
name="onf_q_sf_fire_ces_renewal_effort_ease_scale5na" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_effort_ease_scale5na_4"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_effort_ease_scale5na___S2v7cd" aria-label="4 Agree" class="cellOption_input" data-mds-value="4" data-representative-value="4"
name="onf_q_sf_fire_ces_renewal_effort_ease_scale5na" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_effort_ease_scale5na_5"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_effort_ease_scale5na___S2v7cd" aria-label="5 Strongly Agree" class="cellOption_input" data-mds-value="5" data-representative-value="5"
name="onf_q_sf_fire_ces_renewal_effort_ease_scale5na" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="cell_cell rowOption_naSelectionContainer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_effort_ease_scale5na_6"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_effort_ease_scale5na___S2v7cd" aria-label="I don’t know or not applicable" class="cellOption_input" data-mds-value="6" data-representative-value="I don’t know or not applicable"
name="onf_q_sf_fire_ces_renewal_effort_ease_scale5na" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow" role="radiogroup">
<legend class="rowOption_hiddenAriaLegend">Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal
experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying
your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. All things considered, I am satisfied with
the price I pay for my renters insurance.</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Strongly Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Neither Agree nor Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Agree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Strongly Agree</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption"><span>I don’t know or not applicable</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="0_onf_q_sf_fire_ces_renewal_value_scale5na___K3aPam" class="rowOption_topCaption">All things considered, I am satisfied with the price I pay for my
renters insurance.</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_value_scale5na_1"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_value_scale5na___K3aPam" aria-label="1 Strongly Disagree" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_sf_fire_ces_renewal_value_scale5na" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_value_scale5na_2"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_value_scale5na___K3aPam" aria-label="2 Disagree" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_sf_fire_ces_renewal_value_scale5na"
value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_value_scale5na_3"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_value_scale5na___K3aPam" aria-label="3 Neither Agree nor Disagree" class="cellOption_input" data-mds-value="3" data-representative-value="3"
name="onf_q_sf_fire_ces_renewal_value_scale5na" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_value_scale5na_4"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_value_scale5na___K3aPam" aria-label="4 Agree" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_sf_fire_ces_renewal_value_scale5na"
value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_value_scale5na_5"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_value_scale5na___K3aPam" aria-label="5 Strongly Agree" class="cellOption_input" data-mds-value="5" data-representative-value="5"
name="onf_q_sf_fire_ces_renewal_value_scale5na" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="cell_cell rowOption_naSelectionContainer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_value_scale5na_6"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_value_scale5na___K3aPam" aria-label="I don’t know or not applicable" class="cellOption_input" data-mds-value="6" data-representative-value="I don’t know or not applicable"
name="onf_q_sf_fire_ces_renewal_value_scale5na" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow" role="radiogroup">
<legend class="rowOption_hiddenAriaLegend">Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal
experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying
your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. I am confident that my renters policy will
adequately protect me.</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Strongly Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Neither Agree nor Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Agree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Strongly Agree</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption"><span>I don’t know or not applicable</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="0_onf_q_sf_fire_ces_renewal_confidence_scale5na___y6LYAX" class="rowOption_topCaption">I am confident that my renters policy will adequately protect
me.</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_confidence_scale5na_1"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_confidence_scale5na___y6LYAX" aria-label="1 Strongly Disagree" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_sf_fire_ces_renewal_confidence_scale5na" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_confidence_scale5na_2"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_confidence_scale5na___y6LYAX" aria-label="2 Disagree" class="cellOption_input" data-mds-value="2" data-representative-value="2"
name="onf_q_sf_fire_ces_renewal_confidence_scale5na" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_confidence_scale5na_3"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_confidence_scale5na___y6LYAX" aria-label="3 Neither Agree nor Disagree" class="cellOption_input" data-mds-value="3" data-representative-value="3"
name="onf_q_sf_fire_ces_renewal_confidence_scale5na" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_confidence_scale5na_4"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_confidence_scale5na___y6LYAX" aria-label="4 Agree" class="cellOption_input" data-mds-value="4" data-representative-value="4"
name="onf_q_sf_fire_ces_renewal_confidence_scale5na" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_confidence_scale5na_5"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_confidence_scale5na___y6LYAX" aria-label="5 Strongly Agree" class="cellOption_input" data-mds-value="5" data-representative-value="5"
name="onf_q_sf_fire_ces_renewal_confidence_scale5na" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="cell_cell rowOption_naSelectionContainer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_confidence_scale5na_6"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_confidence_scale5na___y6LYAX" aria-label="I don’t know or not applicable" class="cellOption_input" data-mds-value="6" data-representative-value="I don’t know or not applicable"
name="onf_q_sf_fire_ces_renewal_confidence_scale5na" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow" role="radiogroup">
<legend class="rowOption_hiddenAriaLegend">Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal
experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying
your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. I feel State Farm truly understands my
renters insurance needs.</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Strongly Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Neither Agree nor Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Agree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_5column_na"><span>Strongly Agree</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption"><span>I don’t know or not applicable</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="0_onf_q_sf_fire_ces_renewal_empathy_scale5na___bu3VC7" class="rowOption_topCaption">I feel State Farm truly understands my renters insurance
needs.</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_empathy_scale5na_1"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_empathy_scale5na___bu3VC7" aria-label="1 Strongly Disagree" class="cellOption_input" data-mds-value="1" data-representative-value="1"
name="onf_q_sf_fire_ces_renewal_empathy_scale5na" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_empathy_scale5na_2"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_empathy_scale5na___bu3VC7" aria-label="2 Disagree" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_sf_fire_ces_renewal_empathy_scale5na"
value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_empathy_scale5na_3"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_empathy_scale5na___bu3VC7" aria-label="3 Neither Agree nor Disagree" class="cellOption_input" data-mds-value="3" data-representative-value="3"
name="onf_q_sf_fire_ces_renewal_empathy_scale5na" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_empathy_scale5na_4"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_empathy_scale5na___bu3VC7" aria-label="4 Agree" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_sf_fire_ces_renewal_empathy_scale5na"
value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_empathy_scale5na_5"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_empathy_scale5na___bu3VC7" aria-label="5 Strongly Agree" class="cellOption_input" data-mds-value="5" data-representative-value="5"
name="onf_q_sf_fire_ces_renewal_empathy_scale5na" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="cell_cell rowOption_naSelectionContainer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_sf_fire_ces_renewal_empathy_scale5na_6"
aria-describedby="0 0_onf_q_sf_fire_ces_renewal_empathy_scale5na___bu3VC7" aria-label="I don’t know or not applicable" class="cellOption_input" data-mds-value="6" data-representative-value="I don’t know or not applicable"
name="onf_q_sf_fire_ces_renewal_empathy_scale5na" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
<div class="htmlBlock"></div>
</div>
<nav class="layout_layoutContainer layout_layoutContainer_fadeIn">
<div class="navigationButtons_navigationButtonsContainer navigationButtons_navigationButtonsContainer_hasOneButton">
<div class="navigationButtons_pageButtonContainer"><button type="submit" class="nextButton button_button button_button_isPrimary _moveForwardButton_" id="buttonNext" value="Next" name="forward_main-pager"><span
class="button_buttonCaption">Next</span><i aria-hidden="true" class="medallicons_medallicons button_buttonArrowIcon"></i></button></div>
</div>
</nav>
<footer class="layout_layoutContainer layout_layoutContainer_fadeIn">
<div id="customfooter" class="customFooter">
<div>
<div class="layout_footer"><i class="medallicons_medallicons layout_medalliaLogo"></i>
<div class="layout_legalLinks"><a href="http://surveysupport.medallia.com/s/" target="_blank" rel="external">Survey Support</a>
<a href="https://www.statefarm.com/customer-care/privacy-security/privacy" target="_blank" rel="external">Privacy Policy</a> <a href="http://survey.medallia.com/static/cookie-policy/index.html" target="_blank">Cookie Policy</a></div>
</div>
</div><!-- react-empty: 324 -->
</div>
</footer>
</div>
</form>Text Content
Skip to Content SURVEY Choose Language: English * English * Español (Spanish) Choose Language: English Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. State Farm made the billing and payment process easy for me. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree I don’t know or not applicable State Farm made the billing and payment process easy for me. 1 2 3 4 5 Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. All things considered, I am satisfied with the price I pay for my renters insurance. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree I don’t know or not applicable All things considered, I am satisfied with the price I pay for my renters insurance. 1 2 3 4 5 Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. I am confident that my renters policy will adequately protect me. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree I don’t know or not applicable I am confident that my renters policy will adequately protect me. 1 2 3 4 5 Your feedback is critical as it will help us improve the customer experience at State Farm. With each question in this survey, please think only about your most recent renters insurance renewal experience with State Farm. ‘Renewal’ here means the entire process of receiving and reviewing policy documents and billing statements, contacting State Farm about your policy documents or billing statements, all the way through paying your bill. If you are not able to remember, or the question does not apply to your particular renewal experience, please select "I don’t know or not applicable", or leave the item unanswered. I feel State Farm truly understands my renters insurance needs. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree I don’t know or not applicable I feel State Farm truly understands my renters insurance needs. 1 2 3 4 5 Next Survey Support Privacy Policy Cookie Policy