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Money


HOW TO SPOT SCAM TEXTS ON YOUR SMARTPHONE


TAKE STEPS TO PROTECT YOURSELF FROM FAKE MOBILE MESSAGES SENT BY CYBERCROOKS

AARP
 * Facebook
 * Twitter
 * LinkedIn

By
Katherine Skiba
 


En español
June 25, 2021

Day and night, fraudulent texts messages bombard our mobile phones. The
cybercriminals to blame for these illicit texts pretend to be from government
agencies, such as the Internal Revenue Service, megaretailers like Amazon and
Costco, and even major banks.



Don't let these crooks steal your money or data — or worse, infect your
smartphone with malicious software. Let's start with the key ways to stay safe:

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1. Do not respond to suspicious text messages. Don't even reply by messaging
“STOP” or “NO."



2. Do not click on hyperlinks or attachments in suspect messages.



3. Take steps to filter unwanted messages or block them before they reach you.

A TEXT RIFE WITH RED FLAGS

Below is a scam text still circulating.

AARP

Can you spot the red flags in this scam text?

1. Slogan not pertinent — and no need for a space needed before exclamation
point.


2. Did the scammer mean “phase?”

3. Missing dollar sign.

4. Presidents-elect do not control the country’s purse strings. Hyphen is
missing in the title, too.

5. A head-scratcher: Does the “assistant stimulus” report to the stimulus?

6. Stimulus relief checks for individuals were not distributed to high-income
taxpayers, so everybody was not eligible.

7. This is likely a malicious link. Never click on these.




LOSSES HIT $86 MILLION LAST YEAR



Across the U.S., $86 million was reported lost in 2020 from frauds originating
in scam texts, according to the Federal Trade Commission (FTC), a consumer
protection agency. Last year the 334,524 such complaints equaled an average of
916 reports a day.



In 5 percent of overall cases, complainants said they lost money; their median
loss was $800.



Meantime the Federal Communications Commission (FCC), which regulates mobile
phone providers, heard about 14,000 complaints about scam texts last year. The
roughly 6,900 reports so far in 2021 (through late May) suggest the 2020 total
will be surpassed this year.




CYBERCROOKS AREN'T STUPID



Savvy consumers delete suspicious texts faster than you can say “poppycock.” Yet
cybercrooks go to great lengths to fool us. They masquerade as well-known
entities, such as Federal Express, another firm whose name has been hijacked.
Sometimes criminals even personalize texts, addressing you by name to evoke an
air of authenticity.



The crooks play mind games, too: They fire off tempting texts about supposed
opportunities for big money. They lie by saying a consumer is owed a refund. Or
they purport to be a package delivery worker who is eager to hand off your
parcel and asks that you click a link to confirm when you'll be home.




THE FEAR FACTOR



Criminals also capitalize on the fear factor, asserting in texts that you could
lose money, have been accused of a crime, or will be mortified when embarrassing
details about your life are exposed. The COVID-19 pandemic — and trillions of
federal dollars unleashed to address the crisis — triggered an array of scam
texts about coronavirus cures, surveys and special offers, the FCC says. Several
of these hinged on pandemic relief dollars, one falsely offering $30,000 in
funds from the “FCC Financial Care Center,” which does not even exist.




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 * Facebook
 * Twitter
 * LinkedIn

Amid the cacophony, there are humdrum scam texts, too. One hit cellphones last
week warning that a Chevrolet Tahoe's warranty will be expiring in 2022 — never
mind that the recipient does have a Chevy.




CYBERCROOKS TEXT FROM OVERSEAS



These aggravations come thanks to the dark side of technology, which allows huge
numbers of automated texts to be sent quickly, cheaply and to random
configurations of phone numbers within the same area code, says John Buzzard,
the lead fraud and security analyst for Javelin Strategy & Research. “And you
don't have to be in Dubuque, Iowa, to ping Dubuque, Iowa,” he notes. The senders
“can be anywhere in the world."



He suspects a text about the $2,400 stimulus relief originated overseas because
of the multiple gaffes. The crooks “get really good at it, but then eventually
make some grammatical fumble,” he says. But only consumers truly paying
attention will spot such red flags.

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Next consider the nature of smartphones and how we use them.



Since limited screen space can make texts harder to read, consumers who may be
on their phones for many hours a day — and perhaps distracted — can miss the
minefields.



Many consumers have gotten street smart, though, as the FTC's reports show only
5 percent of the people who reported scam texts said they actually lost money.



"Smishing” is the colloquial term for texting people while purporting to be
legitimate but only seeking money or sensitive data, or intending to wreak havoc
with a computer device. The term marries “short message service,” or SMS, and
phishing. Phishing, sort of a cousin of smishing, involves the same tactics
using emails.



So here's the bottom line: If you have a smartphone, be a smart consumer.




MORE TIPS FOR CONSUMERS



Consumer advocates offer guidance on protecting against scam texts. Read their
advice — and consider sharing it with loved ones.

 * Several mobile phone providers allow you to block a sender by forwarding
   unwanted texts to 7726 ("SPAM"). Check with your provider about this and
   other blocking options available on your phone, through your wireless
   provider or using a call-blocking app. Here's more from the Federal Trade
   Commission. 

 * Do not respond to texts from unknown numbers or others that appear
   suspicious. Replying “STOP” or “NO” signals that your phone number is active,
   and your number could be sold to other criminal.

 * Keep in mind that scammers often spoof phone numbers — including in texts —
   by making it appear the texter is local or from a legitimate entity to trick
   you into responding.



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 * Be extra cautious if pressured to immediately divulge information or make a
   payment.

 * Never share personal or financial information via a text, email or phone
   call.

 * If you're not sure a text is legit, contact the purported sender using a
   phone number you know to be legitimate.

 * Do not click on links or attachments in untrustworthy texts. If a friend
   sends you a text with a suspicious link, check with the acquaintance to
   determine if he or she has been hacked.

 * Report scam texts to the FCC, the FTC, the FBI's Internet Crime Complaint
   Center and to the entity whose name appears in the suspect message.




HERE ARE ALERTS ABOUT SCAM TEXTS



From Amazon: Text messages or calls from Amazon never ask you for personal
information or your password, the company says. Read more.



"Smishing scams are becoming increasingly advanced,” Amazon adds. “Fraudsters
can now insert their scam messages into a thread of legitimate messages that you
might have received from us.



"Scam texts often say that there's a problem with your account, ask you for
sensitive information like passwords, or state that you're owed a refund."



From Costco: “Unsolicited electronic communications from Costco do not ask for
your personal information such as username, password, credit card information,
birth date or Social Security number. Never provide personal information in
response to an electronic communication."



Read more.



From Federal Express: “FedEx does not request, via unsolicited mail, email or
sms messages, payment or personal information in exchange for goods in transit
or in FedEx custody.” (SMS stands for short message service.) Read more.



From the Internal Revenue Service: “The IRS does not initiate contact with
taxpayer by email, texts or social media channels to request personal or
financial information.” Read more.



Katherine Skiba covers scams and fraud for AARP. Previously she was a reporter
with the Chicago Tribune, U.S. News & World Report, and the Milwaukee Journal
Sentinel. She was a recipient of Harvard University's Nieman Fellowship and is
the author of the book, Sister in the Band of Brothers: Embedded with the 101st
Airborne in Iraq.


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Health & Wellness

Walgreens

Exclusive Walgreens Cash rewards for members

learn more
See more Health & Wellness offers >
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third-party partners. Rewards on prescriptions and other pharmacy items and
services cannot be earned in AR, NJ or NY. Only prescriptions picked up in store
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MEMBERS ONLY
Travel

AARP Travel Center Powered by Expedia: Vacation Packages

Members save when booking a flight vacation package

learn more
See more Travel offers >
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subject to change and may have restrictions.\u003c/p\u003e\u003cp\u003eTo
qualify, you must book a “Flight Package Trip” (meaning, a trip which includes a
flight and at least one of a hotel stay or rental car booked together) through
the package booking option of the AARP Travel Center powered by Expedia
(\u003cu\u003e\u003ca href\u003d\"http://www.expedia-aarp.com/\"
target\u003d\"_blank\"
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Flight Package Trip regardless of the number of passengers on such booking, and
redemption information will be sent to the email address provided to the AARP
Travel Center powered by Expedia when booking your Flight Package Trip. Canceled
Flight Package Trips will be excluded. Visa Prepaid Cards will be delivered
pursuant to the Redemption Instructions by Tango Card, Inc up to thirty (30)
days before travel date. You understand and agree that Expedia may share your
contact information with Tango Card, Inc. solely for the purposes of enabling
redemption of the $50 Visa Prepaid Card. Additionally, Expedia and/or AARP
reserves the right, in its sole discretion, to disqualify you, if it finds you
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MEMBERS ONLY
Finances

AARP® Identity Theft Protection powered by Norton™

Up to 53% off comprehensive protection plans

learn more
See more Finances offers >
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AARP MEMBERSHIP

Join or Renew Today

Save 25% when you sign up for automatic renewal

Learn More
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234
 * 
 * 
 * 
 * 


 * MEMBERS ONLY
   Health & Wellness
   
   Walgreens
   
   Exclusive Walgreens Cash rewards for members
   
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 * MEMBERS ONLY
   Finances
   
   AARP® Identity Theft Protection powered by Norton™
   
   Up to 53% off comprehensive protection plans
   
   learn more
   See more Finances offers >
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   AARP Online Fitness powered by LIFT session
   
   Customized workouts designed around your goals and schedule
   
   learn more
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