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 * Tears flow at no-jail sentencing of Bronx dad in scooter death of 4-year-old
   son: ‘I want you to die very slow’
 * Video released of Chicago jail guard viciously beating prisoner for no reason
 * 6-year-old girl and her parents shot after basketball rolls into North
   Carolina man’s yard: report
 * More women allege abuse by actor Jonathan Majors, are working with Manhattan
   D.A.: report
 * New head of NYC Correction Department unit criticized for Rikers Island
   violence was accused in caught-on-video assault of Kalief Browder
 * Boy, 13, and girl, 14, found starved, beaten and tortured after being held in
   Bronx apartment: DA
 * After Bronx foster kids, 13 and 14, found tortured, family of caregiver
   stunned at severe abuse: ‘Everybody’s in shock’
 * Yankees Notebook: Giancarlo Stanton in ‘disbelief’ over latest ‘unacceptable’
   injury
 * Judge rejects Trump request to make special excuse to jurors for his absence
   at NYC civil rape trial
 * Home Depot employee Trevor Keezor claims he was fired for wearing ‘One nation
   under God’ pin at work
 * Celebrating legal weed in NYC: Here are the best 4/20 events across the city
 * ‘MAGA’ favorite Dan Bongino leaving Fox News
 * Marjorie Taylor Greene attacks Eric Swalwell with ‘Chinese spy’ affair rumor
 * Max Scherzer suspended 10 games following ejection for excessive sticky stuff
 * Manhattan parking garage collapse survivor says running for his life saved
   him: ‘I’m still shaking’



Advertisement


NYC Crime



NYC CUSTOMER SERVICE CLERK GUSHES VERBAL ABUSE AT PEOPLE WHO COMPLAINED ABOUT
CITY WATER BILLS


By Graham Rayman
New York Daily News
•
Apr 20, 2023 at 5:59 pm




TODAY'S TOP VIDEOS




This is one customer service call-back New Yorkers don’t need.

A call-taker at the city Department of Environmental Protection tracked down two
people who had called to complain about their water bills and hurled verbal
abuse and threats at them, authorities said Thursday.

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“Imma kill your f----- ass. You know I know where you live at,” Lamont Jackson
allegedly ranted July 12 to one shocked customer, court papers show. “Watch when
I catch you. You know I got your address. When I catch you, it’s on!”

Jackson, a clerical associate in DEP’s Customer Service Bureau, allegedly grew
enraged with calls from two customers and called them back on July 12 to
threaten and curse them.







The Department of Environmental Protection DEP call center in Queens. (DelMundo,
Anthony freelance NYDN/Anthony DelMundo)

In the first case, Jackson allegedly told one customer to submit their request
in writing. After hanging up, the customer got a call from a blocked number,
which investigators identified as Jackson’s.

Jackson volleyed a series of curses and threatened to shoot the customer, the
city Department of Investigation said.

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Jackson then called back and left an even more threatening voice mail.

Jackson’s supervisor recognized his voice in the voice mail, the Investigation
Department said.





In the second incident, a caller dialed DEP customer service on Sept. 14 to
register her complaint about her dad’s water bill and spoke with Jackson. Right
after that, Jackson called back.


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>

“F--- you b----,” he bellowed and hung up, city investigators said.



Jackson, 50, of the Bronx was charged with misdemeanor aggravated harassment. He
also faces misdemeanor drug charges after cops found eight glassine baggies of
alleged cocaine on him during a search.

“That’s cocaine. That’s my stuff. I’m using,” Jackson told the detective who
found the drugs, court papers show.



“As charged, this defendant’s disturbing and harassing behavior is unacceptable
under any circumstances, but particularly for a city employee charged with
responding to questions from members of the public,” city Investigation
Commissioner Jocelyn Strauber said.

Brooklyn District Attorney Eric Gonzalez added, “Customers who contact city
agencies deserve to be treated with respect.”

Jackson was arraigned Thursday in Brooklyn.

The cranky call-taker made $34,720 in 2022 and has been employed in the post
since 2017, records show. Jackson remains in the Customer Services Bureau, but
no longer handles customer calls.





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SUBSCRIBE NOW Get full access
 * Tears flow at no-jail sentencing of Bronx dad in scooter death of 4-year-old
   son: ‘I want you to die very slow’
 * Video released of Chicago jail guard viciously beating prisoner for no reason
 * 6-year-old girl and her parents shot after basketball rolls into North
   Carolina man’s yard: report
 * More women allege abuse by actor Jonathan Majors, are working with Manhattan
   D.A.: report
 * New head of NYC Correction Department unit criticized for Rikers Island
   violence was accused in caught-on-video assault of Kalief Browder
 * Boy, 13, and girl, 14, found starved, beaten and tortured after being held in
   Bronx apartment: DA
 * After Bronx foster kids, 13 and 14, found tortured, family of caregiver
   stunned at severe abuse: ‘Everybody’s in shock’
 * Yankees Notebook: Giancarlo Stanton in ‘disbelief’ over latest ‘unacceptable’
   injury
 * Judge rejects Trump request to make special excuse to jurors for his absence
   at NYC civil rape trial
 * Home Depot employee Trevor Keezor claims he was fired for wearing ‘One nation
   under God’ pin at work
 * Celebrating legal weed in NYC: Here are the best 4/20 events across the city
 * ‘MAGA’ favorite Dan Bongino leaving Fox News
 * Marjorie Taylor Greene attacks Eric Swalwell with ‘Chinese spy’ affair rumor
 * Max Scherzer suspended 10 games following ejection for excessive sticky stuff
 * Manhattan parking garage collapse survivor says running for his life saved
   him: ‘I’m still shaking’



More stories to check out before you go


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prisonHe pleaded guilty in 1992 to arranging the murder of parole officer Brian
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Unlicensed teen driver was distracted or fell asleep in N.Y. Hutchinson River
Parkway crash that killed him, four young relativesThere was no supervising
adult in, near or trailing the Connecticut-bound Nissan Rogue that crashed into
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NYC correction officer who smuggled for Bloods boyfriend at Rikers accused of
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shooting at NYPD officersMessiah Nantwi, 21, was busted for fatally shooting
19-year-old Jaylen Duncan on Saturday and then blasting another victim from
behind the following day.NY Daily News




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