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PRIVACY NOTICE
EFFECTIVE DATE / VERSION: DECEMBER 14, 2021 VERSION 5
--------------------------------------------------------------------------------
1. Personal Data We Collect
2. How We Use Your Personal Data
3. Reasons We Share Personal Data
4. How to Access and Control Your Personal Data
5. Cookies and Similar Technologies
6. Security of Personal Data
7. Access to Third Party Services
8. Individuals Subject to the GDPR
9. Individuals Subject to CCPA
10. Enforcement and Dispute Resolution
11. Retention of Personal Data
12. Trial or Free Accounts
13. Privacy Shield
14. Changes to this Privacy Notice
15. How to Contact Us
Download Privacy Notice
INTRODUCTION
This Privacy Notice (“Privacy Notice”) applies to Pluralsight’s website
accessible at https://www.pluralsight.com (“Website”) and the cloud-based
technology learning platform also accessible through that Website, the video
players used to view Pluralsight courses, and the mobile applications made
accessible by Pluralsight (“Platform”), and together with the Website,
collectively, the (“Site”), all owned and operated by Pluralsight, LLC, a Nevada
limited liability company (“Pluralsight”, “we”, or “us”). This Privacy Notice
describes how Pluralsight collects and uses personal information collected
through the Site. It also describes the choices available to you regarding the
use of, your access to, and how to update and correct your personal
information.
1. PERSONAL DATA WE COLLECT
Pluralsight collects data from you, through our interactions with you and
through our Site. You provide some of this data directly, and we get some of it
by collecting data about your interactions, use, and experiences with our Site.
The data we collect depends on the context of your interactions with us and the
choices you make, including your privacy settings and the services and features
you use. We also obtain data about you from third parties.
You have choices when it comes to the technology you use and the data you share.
When we ask you to provide personal data, you can decline. Many of our services
require some personal data to provide you with that service. If you choose not
to provide data required to provide you with a service or particular feature,
you cannot use that service or feature. Where providing the data is optional,
and you choose not to share personal data, features like personalization that
use such data will not work for you.
* Data you provide to us: This is personal information about you that you give
us directly when you interact with us. You may give it to us by filling out a
form on our Site, by corresponding with us by phone, e-mail, or at an
in-person event, or through interactions in a Pluralsight sponsored forum. It
includes information necessary to register or pay for a subscription or
event, to complete your profile, or to place an order for other services we
provide. It also includes information shared when you participate in a
discussion board, share on social media via our Site, enter a competition or
promotion, submit a query, report feedback about or a problem within our
Site, or engage with any of the other Interactive Services (defined in the
Terms of Use). When you create an account for our Platform, we require you to
provide your first name, last name, and email address.
Payment Processing: When you purchase a subscription, you will need to
provide payment and billing information, often including an address and
credit card information. Such payment details you provide in the designated
checkout page on our Site will be encrypted using the Transport Layer
Security (TLS) protocol before they are submitted to us over the internet.
Such data is then transmitted directly to our third party payment and
subscription processors and is not within Pluralsight’s control. In such
cases, this Privacy Notice will not apply and the use and privacy terms of
the third party payment and subscription processors will apply.
* Data we collect about you from your use of our Site: We will automatically
collect information from you each time you visit our Site whether or not you
enter the Site as a registered user. This includes technical information,
information about your visit, and information about your activity on our Site
such as courses searched and viewed, page response times, download errors,
length of visit to certain pages, page interaction information (such as
scrolling, clicks, and mouseovers), methods to browse to and away from a
page, and methods used to contact our sales and support teams. Technical
information may also include the internet protocol (IP) address used to
connect your device to the internet, unique device identifiers, your login
information, browser type and version, time zone setting, browser plug-in
types and versions, operating systems, and device platform.
* Data we receive from other sources: This is information we receive about you
from third parties that we work closely with to provide, promote, and improve
our services. These third parties include business partners, vendors who
assist in technical and payment services, advertising networks, analytics
providers, and search information providers.
2. HOW WE USE YOUR PERSONAL DATA
Pluralsight uses the personal information you provide in a manner that is
consistent with this Privacy Notice as follows:
* Provision of Services: We use your personal information to provide you with
our services through our Site, including services arising from any
obligations set forth in an agreement between you and us. These services may
include providing access to our course library, administration of your
account, billing, and notifying you of changes to our service or your
account. This data will also be used to allow you to participate in the
interactive features of our Site, or to provide you with information you may
have requested from us, including but not limited to access to whitepapers
and webinars.
* Improvement of Services and Features: We use data to continually improve our
Site, including by way of the addition of new content, features, or
capabilities.
* Personalization: We use data to enhance the user experience based on prior
interactions with our Site.
* Account Activation and Maintenance: Data such as device, network, and
subscription identifiers are used to activate and maintain user accounts.
* Support: We use your personal data to respond to your requests for assistance
including password resets and general troubleshooting.
* Safety Security: We use data to protect the safety and security of our users
and our Site. This includes using data to detect malware and malicious
activities, and to monitor for violations of our terms of use.
* Communications: We will use your personal data to communicate with you
regarding your account and your use of our Site.
* Marketing: We may use your personal data to provide you with information
about our services that we feel may interest you and enhance your interaction
with our Site. We will communicate with you about these goods and services
via email, direct mail, telephone, or through our Site. These communications
may include newsletters, promotional emails, or offers to participates in
market research requests. We will use your information for this purpose only
where you have given your consent to receive such marketing material from us
at the point we collect your information, or where you have otherwise
consented to receive such marketing material including by way of your
selection of marketing preferences in your individual profile, and in
accordance with local law.
* Prize Promotions and Events: We will use your data to administer prize
promotions and events where you have consented to participate. For example,
we may provide your contact information to a third party that would issue a
gift card or other prize.
* Reporting and Business Operations: We will use personal data in our
legitimate interests (where we have considered that such interests do not
override your individual rights), to administer our Site, and for internal
operations, including troubleshooting, data analysis, testing, research,
statistical survey purposes, and reporting on our performance. We will also
use this data for measuring the effectiveness of how we present content and
for assessing the effectiveness of content. We use internet protocol (IP)
addresses and non-personally identifiable information in our log files to
analyze trends, to administer our Site, to track users’ movements in and
around our Site, and to gather demographic information about our user base as
a whole. We also utilize unstructured machine learning technologies to
understand user behaviors in order to provide user-specific recommendations
and other personalization of our Site experience.
* Legal Compliance: We process personal data to comply with various laws. For
example, we may process your personal data to assist you with exercising your
individual privacy rights or to report any prizes or awards to an applicable
taxing authority.
3. REASONS WE SHARE PERSONAL DATA
We will take reasonable steps to ensure that we only disclose that personal data
that is relevant for the purposes for which it is to be used. Furthermore, we
will not process your personal data in a way that is incompatible with these
purposes.
* Use of Personal Data by Pluralsight Affiliates: Pluralsight affiliates will
process your personal data in order to provide you with support and other
services. Pluralsight’s affiliates can be found on our Website.
* Engagement with Pluralsight Suppliers: We sometimes retain third parties to
perform certain business-related functions such as sending email on our
behalf, payment processing, or conducting market research. We also share your
email address with third parties such as Facebook, LinkedIn, and Twitter in
order to provide custom marketing materials for you on their platforms. When
we employ another company to perform a function of this nature, we only
provide them with the information that they need to perform their specific
function. These third parties are not permitted to use your personal
information that we share with them for any purpose other than as
required for them to provide services to us. Pluralsight’s sub-processors can
be found on our Website.
* Engagement With Technology Vendors: We also share user engagement information
with third parties derived from our Platform. For example, when you view a
course related to a specific technology vendor, we share information such as
the number of course minutes viewed, Role and Skill IQ levels, hands-on
course engagement, and other related data with that technology vendor. We
share this information and receive feedback from those third parties in order
to improve the content available on our platform and better collaborate with
our partners to jointly help companies and individuals address their skill
development needs. Unless we specifically ask for and you grant consent, the
data we provide to technology vendors does not include personal data.
* Business Plans and Company Partnership Subscriptions: We partner with certain
third parties to provide our services to their employees or their group
members. As part of such partnerships, a third party may pay for the
subscription for its employees or group members or otherwise contract with
Pluralsight to make your subscription available to you, and Pluralsight may
share information about your use of our services with the third party. If
your subscription was provided by your employer or group sponsor (including
Company Partnerships as defined in the Terms of Use), we may share
information you provide, or information we may otherwise collect through your
registration and use of our services, with such third party. This information
may include course viewing history, course viewing time, course or assessment
completion, course quality ratings and feedback, certifications,
performance-related metrics, and other personal information. Your employer or
group sponsor can control and administer your Pluralsight subscription.
Please Note: If you lose access to your employer or group sponsored account,
you will lose access to the services and your data associated with the
services, including that which you may have acquired on your own behalf
through an individual user account if you used your employer or group
sponsored account or email address to register for or to sign into your
account. To prevent this from occurring, it is suggested that you include a
personal email address as a secondary email in your profile.
* Corporate Mergers and Acquisition Activity: In the event that Pluralsight or
its affiliates acquires or is acquired by another business operation, or in
the event of a reorganization, merger, or other similar event, your personal
data will be shared with the acquiring, acquired, or resulting entities and
their affiliates including for the purposes of operating and managing your
account as well as for providing you with additional products and services
offered by the acquiring, acquired, or resulting entities.
* Legal Requirements: In certain situations, Pluralsight may be required to
disclose personal data in response to lawful requests by governmental
agencies and supervisory authorities, including to meet security or law
enforcement requirements. We reserve the right to disclose your personal
information as required by applicable law and when we believe that disclosure
is necessary to protect our rights or to comply with a judicial proceeding,
court order, or similar legal process served on us or our Site.
4. HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA
You can also make choices about the collection and use of your data by
Pluralsight. You can control your personal data that we have obtained, and
exercise your data protection rights by contacting us or using features we
provide. In some cases, your ability to access or control your personal data
will be limited, as required or permitted by applicable law or your employer or
group sponsor (where applicable.).
Control the use of your data for interest-based advertising via the following:
* Select what types of marketing communications you wish to receive in the
Communication Preferences section of your profile;
* Utilize the “Unsubscribe” link found in the emails we may send to you; or
* Contact us at support@pluralsight.com. Before helping you with your inquiry,
we may ask to verify your identity or the identity of your authorized agent.
Not all personal data processed by Pluralsight can be accessed or controlled via
the methods above. Please note that you will not be able to opt-out from our
communications that are related to the ongoing service and support of your
account. Such communications shall not be considered marketing communications.
Additionally, any personal data that you provide to third parties directly, such
as our third party payment and subscription providers, can only be controlled
directly by contacting such parties.
5. COOKIES AND SIMILAR TECHNOLOGIES
Pluralsight and its affiliates use cookies or similar technologies to collect
and store certain information. These typically involve pieces of information or
code that a website transfers to or accesses from your computer hard drive or
mobile device to store and sometimes track information about you. Cookies allow
us to create a unique device ID, enable you to be remembered when using that
computer or device to interact with websites and online services, and can be
used to manage a range of features and content, including storing searches and
presenting personalized content.
The Site uses cookies to distinguish you from other users of our Site. This
helps us to provide you with a feature rich and personalized user experience
when you interact with our Site and also allows us to improve our Site.
Pluralsight participates in the Adobe Marketing Cloud Device Co-op to better
understand how you use our platform with the devices you use to access it, and
to allow us to deliver tailored promotions. The Co-op uses device information to
enable seamless transitions between devices. Learn more at
https://cross-device-privacy.adobe.com.
Most web browsers automatically accept cookies, but if you prefer, you can
change your browser to prevent that. We provide you with information about how
to disable cookies in the table below. However, you may not be able to take full
advantage of our Site if you do so.
A number of cookies we use last only while you are on our Site and expire when
you close your browser or exit our Site. Others are used to remember you when
you return to our Site and will remain for a longer period of time. We use these
cookies on the basis that they are necessary for the performance of a contract
with you, because using them is in our legitimate interests (where we have
considered that such interests do not override your individual rights), or where
required by law.
We use the following types of cookies:
* Strictly necessary cookies. These are cookies that are required for the
operation of our website and under our terms with you. They include, for
example, cookies that enable you to log into secure areas of our website, use
a shopping cart, or make use of e-billing services.
* Analytical/performance cookies. These cookies allow us to recognize and count
the number of visitors and to see how visitors move around our website when
they are using it. This helps us for our legitimate interests of improving
the way our website works, for example, by ensuring that users are finding
what they are looking for easily.
* Functionality cookies. These are used to recognize you when you return to our
website. This enables us, subject to your choices and preferences, to
personalize our content, greet you by name, and remember your preferences
(for example, your choice of language or region).
* Targeting cookies. These cookies record your visit to our website, the pages
you have visited, and the links you have followed. We will use this
information subject to your choices and preferences to make our Site and the
advertising displayed on it more relevant to your interests. We may also
share this information with third parties for this purpose.
We may also work with advertising networks that gather information about the
content on our Site you visit, and on information on other websites and services
you visit. This may result in you seeing advertisements on our Site or our
advertisements when you visit other websites and services of third parties. For
more information about how to turn this feature off, see below or visit
http://optout.networkadvertising.org/ and learn more about opting out of
targeted ads. There you will find links for resources specifically for citizens
of the United States, Canada, and the European Union.
Disabling Cookies
The effect of disabling cookies depends on which cookies you disable but, in
general, our Site may not operate properly if all cookies are switched off. If
you only disable third party cookies, you will not be prevented from making
purchases on our Site. If you disable all cookies, you will be unable to
complete a purchase on our Site.
If you want to disable cookies on our Site, you need to change your website
browser settings to reject cookies. How you can do this will depend on the
browser you use. Further details on how to disable cookies for the most popular
browsers are set out below:
* For Google Chrome:
1. Choose Settings> Advanced
2. Under “Privacy and security,” click “Content settings”
3. Click “Cookies”
* For Safari:
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”
* For Mozilla Firefox:
1. Choose the menu “Tools” then “Options”
2. Click on the icon “Privacy”
3. Find the menu “Cookie” and select the relevant options
Where you have not set your permissions, we may also separately prompt you
regarding our use of cookies on our Site.
Except for essential cookies, all cookies used on our Site will expire after two
years or sooner.
6. SECURITY OF PERSONAL DATA
Pluralsight is committed to protecting the security of your personal data. We
use a variety of security controls and procedures to help protect your personal
data from unauthorized access, use, or disclosure. Our controls include the
security measures outlined in Appendix A of our Customer Data Processing
Agreement.
7. ACCESS TO THIRD PARTY SERVICES
This Privacy Notice applies only to our Site. The Site may contain links to
other web sites not operated or controlled by us. The policies and procedures
described here in our Privacy Notice do not apply to websites or other services
that Pluralsight does not operate or control. These links from our Site do not
imply that we endorse or have reviewed those websites including their privacy
terms. When you leave our Site for a third party website, you will be subject to
the terms of use and privacy terms associated with that third party website.
8. INDIVIDUALS SUBJECT TO THE GDPR
If you are subject to the GDPR, the following apply to your personal data.
Pluralsight is acting as a data controller of your personal data when you access
our Website and view information about us and our technology, communicate with
us, download whitepapers, register for events, and consent to receive marketing
communications from us and our affiliates.
When you engage with the Platform because your employer has signed up to a
business plan (as described in our Terms of Use at
https://www.pluralsight.com/terms, the “Terms of Use”) or a Company Partnership
Subscription, then;
* Your employer is the data controller with respect to the user information it
provides to us. This information typically includes first name, last name,
and business email address. Where your employer is the data controller in
this way, we act as a data processor under data protection laws, meaning we
use the information to provide a service to your employer.
* Pluralsight is the data controller for information provided directly by you
or as a result of interacting with the Platform, including assessment data, a
secondary email address, additional profile details such as job title,
personal website URL, a short bio, social platform handles, and demographic
information such as your gender, year of birth, and your work industry. To be
clear, none of these additional profile details are required to utilize our
Site, but we can offer you an enhanced experience if you provide it.
When you sign up as a user of the Platform via an individual plan (as described
in the Terms of Use), Pluralsight is the data controller for all personal
information provided by that user and collected by the Platform as the user
accesses and uses it.
9. INDIVIDUALS SUBJECT TO CCPA
Under California law, California residents are entitled to certain privacy
rights concerning their personal information. To learn more about those rights,
please visit our CCPA Privacy Notice.
10. ENFORCEMENT AND DISPUTE RESOLUTION
We will conduct compliance audits of our relevant privacy practices to verify
compliance with this Privacy Notice. Where any Pluralsight employee has acted in
violation of this Privacy Notice, as determined by us, the employee will be
subject to disciplinary action up to and including termination of employment.
Any questions or concerns regarding our use or disclosure of personal data
should be addressed to Customer Support at support@pluralsight.com. We will
investigate and attempt to resolve any complaints and disputes regarding the use
and disclosure of personal information in accordance with the provisions of this
Privacy Notice.
Pluralsight has committed to refer unresolved complaints related to privacy
matters to an alternative dispute resolution provider located in the United
States. If you do not receive timely acknowledgement of your complaint from us,
or if we have not resolved your complaint, please contact our third party
dispute resolution provider (free of charge) at
https://feedback-form.truste.com/watchdog/request.
11. RETENTION OF PERSONAL DATA
Generally we will keep your personal data for the duration of our relationship
with you. After our relationship ends, we will retain your personal information
for a period of time that permits us to satisfy the following purposes: record
retention as may be required by applicable law; for use in a legal claim or
proceeding; to address any complaints regarding our services or the Website; or
other legitimate interests (where we have considered that such interests do not
override your individual rights.)
12. TRIAL OR FREE ACCOUNTS
This Privacy Notice applies to the processing of your personal data in
conjunction with a user account of any kind including an account that is offered
without charge or on a trial basis, or an account that offers new or limited
features.
13. PRIVACY SHIELD
Although Pluralsight does not rely on the EU-U.S. Privacy Shield Framework as a
legal basis for transfers of personal data in light of the judgment of the Court
of Justice of the EU in Case C-311/18, Pluralsight does adhere to the principles
of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks with respect to personal
data that is transferred from the European Union and its Member States, the
European Economic Area, the United Kingdom and/or Switzerland, to the United
States. If there is any conflict between the terms in this Privacy Notice and
the privacy shield principles, the principles shall govern. With regard to the
Privacy Shield Framework, Pluralsight is subject to the investigatory and
enforcement powers of the U.S. Federal Trade Commission. To learn more and view
our certification, visit the U.S. Department of Commerce’s Privacy Shield
website.
In the context of employee data, Pluralsight commits to cooperate with EU data
protection authorities (DPAs) and the Swiss Federal Data Protection and
Information Commissioner (FDPIC) and comply with the advice given by such
authorities with regard to human resources data transferred from the EU and
Switzerland.
You may have the option to select binding arbitration under the Privacy Shield
Panel for the resolution of any complaint under certain circumstances. For
further information, please visit the U.S. Department of Commerce’s Privacy
Shield website.
14. CHANGES TO THIS PRIVACY NOTICE
We update this Privacy Notice when necessary to provide greater transparency or
in response to:
* Feedback from customer, regulators, industry, or other stakeholders.
* Changes in our products.
* Changes in our data processing activities or policies.
When we post changes to this policy, we will provide a version and effective
date for the most recent terms. If there are material changes to the policy,
such as a change to the purposes of processing of personal data that is not
consistent with the purpose for which it was originally collected, we will
notify you either by prominently posting a notice of such changes on our Site
before they take effect, or by directly sending a notification via email to all
registered users of the Platform. We encourage you to periodically review this
Privacy Notice to learn how Pluralsight is protecting your information. If you
do not agree to abide by this or any future version of the Privacy Notice, you
do not have permission to use or access (or continue to use or access) our Site.
15. HOW TO CONTACT US
Questions or comments regarding this Privacy Notice should be submitted to
Pluralsight by e-mail or phone as follows:
Email: support@pluralsight.com
Phone: (801) 784-9007 opt 1.
Physical Address: 42 Future Way, Draper, Utah 84020
[END OF PRIVACY NOTICE]
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* Measure proficiency across skills and roles
* Align learning to your goals with paths and channels
READY TO SKILL UP
YOUR ENTIRE TEAM?
10
Subscriptions
Need more subscriptions? Contact sales.
Continue to checkout
Cancel
WITH YOUR PLURALSIGHT PLAN, YOU CAN:
WITH YOUR 14-DAY PILOT, YOU CAN:
* Access thousands of videos to develop critical skills
* Give up to 10 users access to thousands of video courses
* Practice and apply skills with interactive courses and projects
* See skills, usage, and trend data for your teams
* Prepare for certifications with industry-leading practice exams
* Measure proficiency across skills and roles
* Align learning to your goals with paths and channels
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