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Submitted URL: http://www.fedex.com/ca_english/contact/
Effective URL: https://www.fedex.com/en-ca/contact-us.html
Submission: On September 29 via manual from SG — Scanned from DE
Effective URL: https://www.fedex.com/en-ca/contact-us.html
Submission: On September 29 via manual from SG — Scanned from DE
Form analysis 2 forms found in the DOM
POST #
<form method="POST" action="#" class="fxg-form" id="HeaderTrackingModule">
<div class="fxg-field">
<label for="trackingModuleTrackingNum" style="display:none;">Tracking ID</label>
<input id="trackingModuleTrackingNum" tabindex="0" type="text" class="fxg-field__input-text fxg-field__input--required" name="trackingNumber" required="" title="Enter a FedEx tracking number to review shipping details." aria-required="true"
data-errmsg="Please enter at least one tracking number.">
<input type="hidden" id="dataAnalyticsTrackModule" value="hdr|2|track">
<input type="hidden" id="trackURL">
<span class="fxg-field__placeholder fxg-field__floating-placeholder">Tracking ID</span>
</div>
<button type="submit" aria-label="Click here to track your package" class="fxg-button fxg-button--orange" data-analytics="hdr|2|track" target="_blank">TRACK</button>
</form>POST #
<form class="fxg-form" method="POST" action="#" id="fxg-search-header">
<label for="fxg-search-text" aria-hidden="true" style="position:absolute;display:none;"></label>
<input type="text" id="fxg-search-text" class="fxg-user-options__search-field fxg-search-js search_closeMark" placeholder="Search or Tracking Numbers" title="Search or Tracking Numbers" aria-label="Search or Tracking Numbers">
<input type="hidden" id="fxg-track-url">
<input type="hidden" id="fxg-search-url">
<a href="#" id="fxg-search-icon" class="fxg-search-icon js-fxg-search-btn" aria-label="Search"><img class="fxg-user-options__icon fxg-search-btn" alt="Search" src="https://www.fedex.com/content/dam/fedex-com/common/sprite-placeholder.png" width="100%" height="100%"></a>
</form>Text Content
* Home * Customer Support * Shipping Ship Now Open a FedEx Account Shipping Rates and Delivery Times Schedule and Manage Pickups Order Supplies Return Your Package Pickup and Drop-off Locations ALL SHIPPING * Tracking Tracking ID Tracking ID TRACK Manage Your Personal Delivery Options Mobile Tracking Alerts Advanced Tracking ALL TRACKING * Services International Intra-Canada Freight By Industry Shipping Services Finder ALL SERVICES * Resources & Tools Billing Centre E-commerce Centre Small Business Centre Customer Support Account Management File a Claim All Tools Sign Up or Log In Sign Up / Log In System/Navigational/Arrow Right/Arrow Right 16px Open an Account Create User ID (for Existing Customers) My Profile Administrative Tools Email Preferences Address Book View & Pay Bill FedEx Reporting Online Menu Top Searched Billing Order Supplies File A Claim International Door Tag CUSTOMER SUPPORT Customer Support END CHAT Questions? Ask FedEx. Your Virtual Support Assistant END CHAT FedEx: Hello, I'm the FedEx Virtual Assistant. I'm here to help you with your questions regarding FedEx® services. TYPE HERE SUBMIT -------------------------------------------------------------------------------- Click here to view current conditions affecting pick up, shipping and delivery services. HOW CAN WE HELP YOU TODAY? I NEED TO... GET HELP WITH MY DELIVERY -------------------------------------------------------------------------------- REDIRECT MY DELIVERY -------------------------------------------------------------------------------- PAY CHARGES INCL. DUTIES & TAXES -------------------------------------------------------------------------------- FILE A CLAIM -------------------------------------------------------------------------------- GET TRACKING NOTIFICATIONS -------------------------------------------------------------------------------- VIEW SHIPPING RESOURCES -------------------------------------------------------------------------------- STAY ON TOP OF YOUR DELIVERY TRACK MY PACKAGES Get the most up-to-date status of your packages from pick up to delivery — and everything in between. TRACK MY PACKAGE NOW -------------------------------------------------------------------------------- LEARN ABOUT MY DELIVERY STATUS We’ll explain the different package and delivery statuses you may see when tracking your package. Understand MY Delivery Status NEED HELP WITH AN INVOICE OR PAYMENT ISSUE? We’re happy to look into it for you. To get started, click the link below and select your concern from the drop-down menu. COMPLETE INVOICE & PAYMENT ISSUE FORM -------------------------------------------------------------------------------- SHIPPING RESOURCES We're here to support you through each stage of your shipping journey. PREPARING TO SHIP Calculate shipping rates Create a shipping label and choose a drop-off location or schedule a pickup Find the right customs documents -------------------------------------------------------------------------------- EXPECTING A DELIVERY Track my package Redirect my delivery -------------------------------------------------------------------------------- AFTER DELIVERY Get Help with My Return Find a package drop-off location Manage your future deliveries PREPARING TO SHIP -------------------------------------------------------------------------------- EXPECTING A DELIVERY -------------------------------------------------------------------------------- AFTER DELIVERY Calculate shipping rates Create a shipping label and choose a drop-off location or schedule a pickup Find the right customs documents -------------------------------------------------------------------------------- Track my package Redirect my delivery -------------------------------------------------------------------------------- Get Help with My Return Find a package drop-off location Manage your future deliveries -------------------------------------------------------------------------------- HOW-TO GUIDES -------------------------------------------------------------------------------- HOW TO PACK A PACKAGE Want to learn how to properly pack your items to help them arrive safely? Our guide will teach you how to pack like a pro. -------------------------------------------------------------------------------- GO TO PACKING GUIDE -------------------------------------------------------------------------------- HOW TO SHIP INTERNATIONALLY Looking to ship internationally? Our guide will walk you through what you’ll need to ship your package. -------------------------------------------------------------------------------- VIEW INTERNATIONAL SHIPPING GUIDE -------------------------------------------------------------------------------- SUPPORT FOR BUSINESSES MANAGE MY INVOICES Use FedEx Billing Online to quickly view, manage, and pay your invoices. GO TO FEDEX BILLING ONLINE -------------------------------------------------------------------------------- GET THE SUPPORT YOU NEED We’re here to help you find the answers that you need. GO TO ACCOUNT MANAGEMENT -------------------------------------------------------------------------------- GET SHIPPING SUPPORT Visit our shipping guide to learn how to choose the right shipping solutions. GO TO SHIPPING GUIDE -------------------------------------------------------------------------------- MOST POPULAR QUESTIONS Review the FAQ below to find answers to commonly asked questions. * Tracking FAQ * Shipping FAQ * General FAQ Select an Option * Tracking FAQ * Shipping FAQ * General FAQ Can I reroute a FedEx Express and FedEx Ground package in transit? Group Created with Sketch. Group Created with Sketch. You can redirect them to a number of FedEx retail locations for pickup near where you live, work or shop at no extra charge.* Find out how *This option may not be available for all shipments How do I check the status of a FedEx Express or FedEx Ground shipment without the tracking number? Group Created with Sketch. Group Created with Sketch. If you do not have access to a tracking number, you can still track your shipments using Track by Reference. With Track by Reference, you can track your shipments using reference numbers already assigned to a shipment, with or without a FedEx account number. Note: only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking ‘Resubmit all’. If a unique match cannot be found, you will be prompted to enter the account number. You can also track packages without a tracking number using FedEx Advanced Tracking. Can I track packages using my mobile device? Group Created with Sketch. Group Created with Sketch. You can get tracking alerts and delivery notifications via the mobile app, text or email. To find out more, see our Mobile Tracking Tools page. I’ve entered my tracking number, so why don’t I see any package updates? Group Created with Sketch. Group Created with Sketch. Shipment updates are available once the package has been received by FedEx. If you already have a tracking number or reference ID, but don’t see any updates, it means the package is still at the shipper’s original location. Once FedEx picks it up, we’ll keep you informed until it arrives at your door. Check the delivery status of your package Why am I being charged the Reimbursement on Delivery (ROD) Fee? Group Created with Sketch. Group Created with Sketch. The ROD fee applies to recipients with no FedEx Express account number or poor payment history. This fee is collected from the recipient at the time of delivery, in addition to any duties and taxes that may be applicable. Please note that depending on the fees owed the recipient may receive a phone call from FedEx to provide payment prior to delivery. If the item is duty-free and tax-exempt, then this fee will not be charged. For more information on this fee, please visit fedex.ca/clearancefees. To enjoy the convenience of not paying duties and taxes prior to, or at the time of, delivery, open and charge the fees to a FedEx account for your future deliveries. Create a FedEx Account How do I get my package to FedEx? Group Created with Sketch. Group Created with Sketch. * Drop your package off at a FedEx Retail Location. Find a location including the hours of operation, driving directions, map and other details. * Schedule and Manage Pickups online for your FedEx Express, FedEx Ground and FedEx Freight (LTL) shipments. Please note that FedEx Freight (LTL) couriers only pick up packages at business addresses. * Use a scheduled regular pickup. Where can I get information on how to ship a package? Group Created with Sketch. Group Created with Sketch. Find out everything that you need to know before you ship any package within Canada, the U.S. or internationally with our Learn to Ship guide. Do I have to use FedEx packaging? Group Created with Sketch. Group Created with Sketch. No. You can use your own packaging materials. FedEx Express provides some shipping materials for FedEx Express shipments that are available at no extra charge. Please note that FedEx Express packaging cannot be used to ship FedEx Ground packages. Learn More about packaging materials. How do I determine if dimensional weight applies to my package? Group Created with Sketch. Group Created with Sketch. To determine whether the dimensional weight applies for a FedEx Express® or FedEx Ground® package, please refer to the ‘Additional Fees/Surcharges and Information’ section at the back of the FedEx Express and FedEx Ground Standard List Rates Guides. FedEx reserves the right to modify or amend the Dimensional Weight standard without notice. Can I view and pay my FedEx invoices online? Group Created with Sketch. Group Created with Sketch. Yes. You can view, pay, and manage your invoices efficiently with FedEx Billing Online. Get an up-to-date view of all your open FedEx Express® and FedEx Ground® invoices, as well as visibility to closed invoices for 180 days after the payment date. You will also receive email notifications for your invoice transactions. Visit the FedEx Billing Online Frequently Asked Questions to learn more. If you'd like to pay charges, including duties, taxes and other related fees for an invoice that you've already received or a package that is out for delivery, please visit our Billing Centre to find the right tool for you. What methods of payment may I use to pay for my FedEx Express or FedEx Ground shipments? Group Created with Sketch. Group Created with Sketch. Whether you need to pay charges for duties, taxes and other related fees, you have options. Go to our Billing Centre to find the payment option that works best for you. Can I link my FedEx account to my credit card? Group Created with Sketch. Group Created with Sketch. Yes. If you currently receive invoices, and want to link your account to a credit card, please call 1.800.GoFedEx 1.800.463.3339. All your shipping charges will automatically appear on your credit card statement. All accounts that are opened online at fedex.ca are automatically linked to a credit card. If registered for FedEx Billing Online, all credit card linked accounts have access to Activity Records from FedEx with detailed shipment information. Open an account online. How do I file a loss/damage claim for a FedEx Express or FedEx Ground shipment that arrived damaged? Group Created with Sketch. Group Created with Sketch. Visit FedEx® Claims Online to submit claims for FedEx Express®, FedEx Ground®, and FedEx Express® Freight intra-Canada shipments, as well as shipments from the U.S. to Canada and from Canada to all international destinations. When you submit your claim online, you benefit from the ability to check the status of your claim, generate and download claim reports, attach supporting documents, and more. For more information about submitting a claim, please refer to the Terms and Conditions outlined in the FedEx Service Guide or call 1.800.GoFedEx 1.800.463.3339. Do I need a FedEx account to ship? Group Created with Sketch. Group Created with Sketch. If you have a single package shipment, you can ship online using FedEx Ship Manager™ Lite with your credit card and a FedEx account is not required. If you have a multi-package shipment or more advanced shipping needs, you can ship online using FedEx Ship Manager™ at fedex.ca, and a FedEx account is required. You can open an account online using your credit card. You may also visit one of our FedEx Ship Centre or FedEx Authorized ShipCentre locations to ship without an account number. VIEW ALL FAQ -------------------------------------------------------------------------------- MORE SUPPORT OPTIONS CHAT WITH US Start a live chat to get personalized support. Live chat is currently unavailable START A LIVE CHAT -------------------------------------------------------------------------------- CALL US Didn’t find the answers you need online? Call FedEx Customer Service: 1.800.463.3339. Need technical assistance? Call FedEx Technical Support: 1.877.339.2774. -------------------------------------------------------------------------------- CALL US Didn’t find the answers you need online? Call FedEx Customer Service: 1.800.463.3339. TTY: 1.800.238.4461 — 24 hours a day, 7 days a week Need technical assistance? Call FedEx Technical Support: 1.877.339.2774. 7 a.m. to 10 p.m. CT — Monday through Friday Update your account and contact information Fraudulent emails -------------------------------------------------------------------------------- DID A FEDEX EMPLOYEE GO ABOVE AND BEYOND FOR YOU? Please take a moment to fill out our Employee Recognition form to let our team know about your experience. GO TO RECOGNITION FORM * FedEx Text Message Tracking is supported by most wireless providers in Canada but may not be available to all users. Message and data rates may apply. Message frequency varies per user. 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Note that Internet Explorer is no longer supported. We recommend using one of the following browsers to access this site. * Microsoft Windows Browsers * Edge * Google Chrome 41+ * Mozilla Firefox 38+ * Apple Browsers * Google Chrome 41+ * Mozilla Firefox 38+ * Safari 7+ * Android Browsers * Chrome 41+ * Firefox 38+ Close Do not show this message again. focus CHOOSE YOUR LOCATION Select the correct location GERMANY * Deutsch * English CANADA * English * Français Search for another country/territory