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 * About
   Who We Are Leadership Team Advisory Board CMP In The Press Contact Us
 * Areas of Expertise
   Customer Contact Customer Engagement
 * CMP Research
 * CMP Conferences
   CCW Las Vegas CCW Nashville
 * CMP Exchanges
   Chief Experience Officer Exchange May CCW Executive Exchange August Chief
   Marketing Officer Exchange September Patient Experience Exchange October
   Chief Experience Officer Exchange November CXO for BFSI Exchange December
 * CMP Digital
   CCW Digital Customer Engagement Insider
 * Careers





WE HELP YOU TURN CUSTOMERS 
INTO RAVING FANS


Customer Contact
Customer Engagement

WHO WE ARE

We’re a group passionate about all things customer management. Innovation and
growth within our sector drives and motivates us to do what we do every day. Our
work involves bringing you the latest industry trends through extensive market
research, reporting and events.



Learn More
CCW DIGITAL ARTICLES

INCREASED EXPECTATIONS, LOWER EXECUTION: THE STATE OF SMART CONTACT CENTERS



CUSTOMER SERVICE HAS ALWAYS BEEN A GENDERED INDUSTRY. AI TECHNOLOGY HAS A CHANCE
TO LEVEL THE CX PLAYING FIELD.

IN WITH THE OLD AND OUT WITH THE NEW CONTACT CENTER




CUSTOMER ENGAGEMENT INSIDER ARTICLES

All The Proof You Need That Personalization Is Not Enough

What Amazon Taught Us About The Future of Customer Engagement

The Simplest Marketing Tactic to Get Business Moving


CONNECT WITH CMP!

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Contact Us: info@customermanagementpractice.com

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