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 * Introducing the Confluence Daily Digest!


INTRODUCING THE CONFLUENCE DAILY DIGEST!

Jun 27, 2022

My name is Daniel Ayele and I’m a Product Manager on the Confluence team here at
Atlassian. I’m excited to introduce the new Confluence Daily Digest email which
is rolling out to all customers in the next few weeks.

With this new feature, instead of receiving one off email notifications for
every page update, you will receive a single email the following morning with a
summary of updates across pages, blog posts, and spaces you’re watching. All
other email notifications (comments, page shares, etc) won’t be affected by this
change.

If you’d still like to receive all of your page update emails you can toggle
this setting off in Confluence email settings.

WHY THE DAILY DIGEST?

Over the years we’ve heard from many customers about how frustrated you are with
many aspects of our Confluence notifications experience. In particular, we’ve
heard that people receive way too many email notifications from Confluence,
cluttering their inboxes and making it difficult to stay up to date with their
team’s work.

Our research found that page update notifications were the worst offenders in
our notifications experience. We sent too many of them and they usually weren't
actionable or useful for customers. So we experimented with batching these
notifications on a daily basis and were able to reduce the total number of
customer emails sent by 30% while keeping customers just as engaged and informed
about their team’s work.

CHECK IT OUT!

We’re excited and encouraged by these results and believe this new feature will
go a long way towards improving Confluence customer satisfaction, establishing
more customer trust with our notifications experience, and setting the
foundation for a more delightful and engaging Confluence notifications
experience.

We’d love to hear your feedback on the new experience, feel free to leave
thoughts in the comments below. And stay tuned on the Atlassian community for
more improvements on our notifications experience.

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89 COMMENTS

Mirek Community Leader Jun 27, 2022

Thanks @DA Daniel for sharing! Is this only for Cloud or you plan to release
that for DC as well?



Like • 2 people like this 2 people like this
DA Atlassian Team Jun 27, 2022

Hi @Mirek this is only available on Confluence Cloud



Like • Tiggy Geberehiwot likes this
Kalin U Rising Star Jun 28, 2022

@DA , this improvement does touch upon pains Confluence users have. Thanks for
it.

How are users going to be informed about the option? Will they be automatically
moved to the new experience (a daily email) or should they opt in?

How can I as an admin help them choose this option (a single place to set it for
all site users by default, maybe)?



Like
G subramanyam Community Leader Jun 28, 2022

Hi @DA thank you for this feature and article.

Off late, I see these daily digest emails in my office mailbox and wondered if
it is a spam. But now, I realized it is this new feature.



Like • 2 people like this 2 people like this
DA Atlassian Team Jun 28, 2022

Hi @Kalin U the new experience is automatically ON for all users. If they would
like to turn it off they can navigate to email settings and will find a setting
there.





Like • 2 people like this 2 people like this
DA Atlassian Team Jun 28, 2022

@G subramanyam sorry for any confusion, you must have been an early adopter!
Glad this article helped clear things up.



Like
정한나(Hanna Jung)/IT Jun 28, 2022

Our organization has received random emails. When will it be set for all users?



Like
Paul Madison Jun 29, 2022

Is there global setting to turn this off for users?



Like • 2 people like this 2 people like this
DA Atlassian Team Jun 29, 2022

@정한나(Hanna Jung)/IT the feature is rolling out now so will be available shortly
for all customers



Like
DA Atlassian Team Jun 29, 2022

@Paul Madison this page details our email notifications
settings: https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/.
We give end users the ability to control and manage their email settings, and
site admins have the ability to turn notifications on or off for their
instance. 



Like
Phil Yen Jun 29, 2022

Hi @DA , I'd like to disable getting the Daily Digest email. I've checked my
email settings, and the "Subscribe to daily updates" box is already unchecked (I
didn't have to uncheck it myself). Why am I still getting the Daily Digest
emails? Is there another setting I have to use? Thanks.



Like • 3 people like this 3 people like this
DA Atlassian Team Jun 29, 2022

Hey @Phil Yen the setting for this is called "Subscribe to a daily digest" so
make sure that one is unchecked. It usually takes ~24 hours to update/process so
if you uncheck it you should stop receiving the daily digest by tomorrow.



Like • Kalin U likes this
Paul Madison Jul 01, 2022

We have users with no Confluence licenses receiving the daily digest.  Is this
normal behavior?



Like
DA Atlassian Team Jul 01, 2022

Hey @Paul Madison we send the digest to all valid recipients who are watchers of
pages or spaces in your instance. If those users are currently receiving other
notifications from Confluence then they are valid recipients.



Like
Nikki Zavadska _Appfire_ Community Leader Jul 01, 2022

I would LOVE to see this for Jira and Community too 😊 My inbox would be so
happy!



Like • 2 people like this 2 people like this
Lasse Jul 08, 2022 • edited Jul 10, 2022

we also receive a daily "[Confluence] Confluence changes in the last 24 hours"
Newsletter. The "[Confluence] Daily Digest" no comes on top and includes less
information than the 24 hours newsletter. Where is the difference?



Like • 2 people like this 2 people like this
Fred Boak Jul 08, 2022 • edited

How do I disable the Daily Digest? I see in previous comments that there should
be a checkbox for daily digest in the email settings, but I don't have that. 



I'm already getting autowatch emails for page updates, I see no need for the
digest. 



Like • 우재훈 likes this
Ariel Browne Jul 08, 2022

When we click on the emails in the daily digest, it just takes is to the page
but doesn't show what was edited. Also, it doesn't show any of the published
version notes so you can quickly see what adjustments were made.

Are we missing something? The fact that this was a universal change and we have
no universal way of turning it off for everyone is not good. Now no one knows
what has actually changed.



Like • 18 people like this 18 people like this
DA Atlassian Team Jul 08, 2022

@Lasse thanks for asking, happy to help clarify.

The email you're referring to, the Confluence daily summary, is a summary of all
activity in your Confluence instance, which is sent in addition to all other
Confluence emails.

The Confluence Daily Digest is only a summary of page updates across all of the
pages and spaces you're watching, and is sent instead of individual page update
emails, saving you a ton of room in your inbox.

We'll continue to evolve these over time and aim to improve and clarify this
experience



Like • yogeshwaran.p likes this
DA Atlassian Team Jul 08, 2022

@Ariel Browne thanks for the feedback.

As detailed in the post, after speaking to many customers and learning about
their frustrations with the Confluence notifications experience, we realized
that the better default experience for the vast majority of customers is to have
a single daily notification containing a summary of all pages that have been
updated, as opposed to individual emails for each page update. Many customers
also didn't care as much about specifically what had changed, rather they wanted
to understand which content had changes made.

We recognize that's not true for all customers, so what I would recommend is if
you and your users benefit from more notifications with more specific content
updates (such as the diff of what's changed between versions) you should have
users turn the daily digest off.

In the future we have plans to continue to improve the daily digest experience,
so we may be able to start to include additional information about what's
changed in those notifications.



Like • 5 people like this 5 people like this
DA Atlassian Team Jul 08, 2022

@Fred Boak sorry to hear that you're having trouble with this. Our team has
investigated this issue and it's a known issue affecting a small number of
customers. We are working on a fix which should be out in the next week.



Like
Jeannine Hooper-Yan Jul 22, 2022

I have used the Daily Summary email to get a single email with all changes in
Confluence for the last several years.  In the last few days, I started
receiving the Daily Digest and my Daily Update emails have stopped.  When I
check my email preferences, Subscribe to Daily Updates is still selected.

How do I get my Daily Updates back?  Based on the descriptions - Daily Updates
gets me 1 email summarizing all changes I have permission to view and Daily
Digest only includes Spaces I'm watching.  Also, the Daily Update includes a
link to take me directly to the compare view to see exactly what changed.

Daily Digest is useless for me.  According to it, only 1 page has been changed
in the last few days. For now, I'm having scan the recent activity of other
users under the Home page.



Like • 6 people like this 6 people like this
Andy Brook Rising Star Jul 26, 2022

Dear Atlassian,

One of our users just noticed this, mailed us:

"Please unsubscribe me from your unwanted Newsletter immediately. I have not
subscribed to it. And I have no option with my Atlassian account.  If I receive
this again, the case will go to our legal department."

It appears users are supposed to be able to disable this through Profile "email
settings" but how do they do that if they have registered an Atlassian ID
account on a site that only allows anonymous access? 

It seems your notification logic includes users without application access who
can't disable their notifications through the user menu for a site where they
only have anon access.  Bug?

For us this is a feature fail requiring us to just it off entirely.



Like
Nancy Shao Atlassian Team Jul 26, 2022

@Andy Brook we actually fixed this issue last week, users who are unlicensed
should not be getting anymore daily digests this week, please let us know via
support if your user is still receiving digest and they are an unlicensed. 



Like • Andy Brook likes this
Andy Brook Rising Star Jul 26, 2022

customer will be pleased, thanks.



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