4z82x.r.ag.d.sendibm3.com Open in urlscan Pro
185.107.232.127  Public Scan

Form analysis
0 forms found in the DOM

Text Content

­

­

­

View in browser

­

­

­

­

­ ­ ­ ­ ­ ­ ­ ­

­

­

­

­


ROUND TABLE OVERVIEW

­

The key to business prosperity in the BFSI Industry is directly proportional to
the degree of customer satisfaction. Today’s customers are empowered like never
before and continue to demand more. The way they search, engage, consume
services, and seek support from their financial service providers, they expect
an amazon like experience. They expect the brands deliver better, safer,
personalized and more seamless interactions at a lower cost without compromising
on their data privacy.
The panel delves into the current customer reality and discusses the insight
driven strategies and actions that lead to seamless experience and pave the way
for success of your financial institution.

 

Highlights:

• The changing customer behavior
• Understanding the ever-evolving customer behavior and expectations from their
financial services
• Leveraging the power of data for delivering remarkable Omni channel CX
• The front office – back office integration for seamless service delivery
• The role of Top-Management in successful CX

­

­

­

­

­

Mukesh Kumar

Head - Marketing & Digital Marketing

Bajaj Finserv

­

­

­

­

Suraj Shetty

CX and L&D Head

Kissht

­

­

­

­

Karun Thareja

Head Marketing

Faircent

­

­

­ ­

­

RaviRaj Dhiria Head - Marketing Programs 

 HDFC securities

­

­

­

­

­

Kumund Upadhayay
SVP - Customer Service

Motilal Oswal Financial Services

­

­

­

­

Manish Nachnani 

Head CX 

Edelweiss General Insurance

­

­

­

­

Madhukar Uniyal

Director - Solution Engineering Oracle

­

­



­

­

­

­

REGISTER NOW

­

­

­

­

­

Quantic Business Media

To unsubscribe to our newsletter please click unsubscribe

­

Update your preference | Unsubscribe

­

­