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GULFHR SUPPORT PORTAL

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KNOWLEDGE BASE


GSG CLIENTS KNOWLEDGE BASE (FOR DEVELOPERS)

Al Gurg (Implementation & Customization) 4
 * Al Gurg- IPC (PM) Testing Feedback-14-02-2013
 * Al Gurg-Performance Management (gulfHR 2.53)-20-01-2013
 * Al Gurg- General ledger Interface (GulfHR to SAP)-17-12-2012
 * Al Gurg - Integration with LMS-18-03-2019

Al Maha (Customization) 3
 * Al Maha - Overtime Leave Calculation-18-11-2013
 * Al Maha - Employee Security Scheme-18-01-2021
 * Al Maha-New Requests-10-08-2021

Al Tamimi (Specifications) 6
 * Al Tamimi- Bar Admission-15-4-2015
 * Al Tamimi-Employee and Dependents- 06-05-2015
 * Al Tamimi-Open Talk-23-8-2015
 * Al Tamimi (Iraq)-Gratuity Start date-07-01-2014
 * Al Tamimi-HSBC Bank File-30-01-2014

View all 6
Al Tamimi (Upgrade and Customizations) 3
 * Al Tamimi-Upgrade and Customization-24-09-2018
 * Al Tamimi-Open Talk Reboot-20-11-2017
 * Al Tamimi-Oracle Integration-20-06-2021

Kearney (Implementation) 1
 * Kearney - Implementation-28-08-2017

Kearney (Customizations) 5
 * Kearney-Final Settlement Enhancements- 08-09-2021
 * Kearney-Leave Enhancements-14-07-2020
 * Kearney-LEAVE AMENDMENT OPTION-13-10-2020
 * Kearney-SAP Integration-30-05-2019
 * Kearney-Flexi Hours-11-05-2020

Bain (Customizations) 2
 * Bain-Payroll YTD Summary-19-03-2015
 * Bain-Terminated and Transferred Employees Payslips-10-11-2014

Bain (General Information and Upgrade) 3
 * Bain-Config-Old Version-17-06-2014
 * Bain-Pay Run Process-11-05-2015
 * Bain-Upgrade Handover-06-05-2020

Baker Mckenzie (Habib Al Mulla)-Implementation & Customization 10
 * Habib (Old Version)-To add new Sponsor-21-08-2014
 * Habib (Old Version) -Onboarding Abu Dhabi Employees-13-08-2014
 * Habib (Old Version) - Leave Config Changes-21-09-2015
 * Habib (Old Version)-Maternity Leave-07-02-2016
 * Habib (Old Version)-Abu Dhabi WPS Processing-09-12-2014

View all 10
Baker McKenzie (Habib Al Mulla)-Upgrade 2017 3
 * Habib-Upgrade-2017-20-06-2017
 * Habib-Application Security Review-18-01-2017
 * Habib-Old Version Customization and Upgrade Questions-20-07-2017

Baniyas (General Information) 7
 * Baniyas-General Information-23-04-2015
 * Baniyas-Time and Attendance Integration-16-08-2015
 * Baniyas-Implementation Issues-09-04-2015
 * Baniyas-Payroll Calculation-01-02-2015
 * Baniyas-SMTP email in IIS7 Configuration-09-08-2016

View all 7
Baniyas (Customization) 1
 * Baniyas-Bank Account Customization-24-01-2016

BASF (Customizations) 10
 * BASF-Improvement in SmartHR-15-11-2020
 * BASF-Improvement in SmartHR Manual-07-10-2021
 * BASF-eVDS-15-09-2019
 * BASF-eVDS Manual-03-02-2020
 * BASF (Egypt)-Expense Claim-26-12-2019

View all 10
BASF (Implementation) 6
 * BASF-Leave and Payroll Configuration-Chemetall-16-06-2019
 * BASF-Leave and Payroll Configuration (KSA)-29-04-2018
 * BASF-Leave and Payroll Configuration (Egypt)-21-05-2018
 * BASF-Leave and Payroll Configuration (Iran)-12-03-2018
 * BASF-Self Service Manual-08-11-2018

View all 6
Bulgari (Implementation) 3
 * Bulgari-Leave and Payroll Configuration-06-11-2019
 * Bulgari-Leave Management Manual-11-03-2021
 * Bulgari-Identity and Change Management-14-04-2021

Crawford (Implementation) 3
 * Crawford-General Information-18-05-2015
 * Crawford-Recording Leave Balances-17-08-2015
 * Crawford-Payroll Calculation-03-11-2021

Crown (General Information and Customization) 3
 * Crown-Skill Matrix-01-11-2018
 * Crown-Skill Matrix Development-31-10-2018
 * Crown-Jordan Tax-25-01-2015

DFSA (Implementation) 6
 * DFSA-Learning and Development Testing (Q&A)-21-01-2013
 * DFSA-Feedback Report V2 & V4-28-01-2013
 * DFSA-HR Connect Interim Upgrade-07-08-2016
 * DFSA-HR Connect 2.53 Details-10-01-2016
 * DFSA-Improved User Interface-16-12-2015

View all 6
DFSA (Customization) 2
 * DFSA-EDNA Competency-06-09-2021
 * DFSA-Remote Working-11-03-2020

DMG (Implementation) 6
 * DMG-GL and Dimension-17-04-2019
 * DMG-Letter Documents-15-04-2019
 * DMG-General Changes-03-03-2020
 * DMG-Specifications-29-01-2019
 * DMG-Handover-15-03-2020

View all 6
DMG (Customization) 2
 * DMG-JV FORMAT & DETAILED PAYROLL REPORT-06-07-2021
 * DMG-gulfHR Automation-04-06-2020

Dodsal (Implementation) 3
 * Dodsal-Implementation-03-07-2014
 * Dodsal-HR Policies-31-12-2012
 * Dodsal-Upgrade Documents-06-04-2014

Dodsal (Customization) 2
 * Dodsal-Leave Management-28-11-2017
 * Dodsal-Performance Management-21-01-2018

EIA (Implementation & Customization) 7
 * EIA- Integration with FAHR (Phase-1)-09-04-2018
 * EIA-Integration with FAHR (Phase-2)-18-10-2018
 * EIA-L&D Module-06-05-2019
 * EIA-Leave Backup-12-02-2018
 * EIA-Leave Management (New Rules)-08-03-2018

View all 7
Emirates Insurance (General Information) 1
 * EIC-Gap Analysis-01-10-2015

Fresh Express (Implementation and Customizations) 7
 * Fresh Express-Handover-10-11-2020
 * Fresh Express-Payroll and Leave Configuration-30-01-2020
 * Fresh Express-Performance Management-09-07-2020
 * Fresh Express-Recruitment Module-03-11-2021
 * Fresh Express-Dashboard-03-11-2021

View all 7
GEMS (General Information) 2
 * GEMS-Performance Management Module-10-02-2018
 * GEMS-Technical Specifications-04-01-2015

Habtoor (General Information) 1
 * Habtoor- Upgrade-15-12-2014

Habtoor (Customization) 3
 * Habtoor-Gratuity Changes-02-09-2020
 * Habtoor- Provision Reports-30-04-2018
 * Habtoor-Other Customizations-2018 till 2020

Knauf (Implementation) 5
 * Knauf-Specifications-20-01-2019
 * Knauf-Air Passage and Transportation-25-04-2017
 * Knauf-Leave Settlement-09-08-2017
 * Knauf-Integration Time & Attendance-25-04-2017
 * Knauf-Final Settlement Issues-04-04-2018

Knauf (Customization) 3
 * Knauf-Final Settlement-07-04-2020
 * Knauf-Leave Integration with Attendance System-27-05-2019
 * Knauf-Travel and Expense Claim-19-02-2018

RMD Kwikform (Implementation and Upgrade) 3
 * RMD Kwikform-Specifications-02-11-2014
 * RMD Kwikform-Upgrade-2016
 * RMD Kwikform-Upgrade-2021

Manpower (Implementation and Handover) 3
 * Manpower-Handover-27-07-2020
 * Manpower-Specifications-08-09-2019
 * Manpower-Employee Self Service-08-09-2019

Mars/Mars DMEA (Implementation) 10
 * MARS-Chris Interface-30-10-2013
 * Mars Kenya - P9-15-06-2021
 * MARS DMEA-CitiDirect Interface-27-11-2018
 * MARS Egypt-Payroll Report Changes-30-01-2019
 * Mars Kenya-Configuration-19-08-2018

View all 10
Mars/Mars DMEA (Customization) 4
 * Mars-Letter Templates-17-02-2019
 * Mars-Workday Integration-07-02-2021
 * Mars-Migration-08-09-2020
 * Mars-Days in Lieu and Sick Leave-13-20-2019

Mars/Mars DMEA (Upgrade) 4
 * Mars UAE-User Manual-29-01-2019
 * Mars-Upgrade-22-08-2017
 * Mars-Server Specs-23-07-2017
 * Mars-E-Facility System Replacement-01-08-2017

Mars (Mobile App) 1
 * Mars-Mobile App-02-08-2021

MBCC (Customzation) 2
 * MBCC- Changes in SmartHR-16-08-2020
 * MBCC-Education Allowance Report-08-11-2021

NAGA (Implementation) 7
 * NAGA-Specification-03-08-2015
 * NAGA-HR Admin Manual-23-04-2015
 * NAGA-Payroll Admin Manual-26-04-2015
 * NAGA-Employee Self Service-26-04-2015
 * NAGA-Leave Management-25-04-2015

View all 7
NAGA (Customization) 1
 * NAGA-Enhancements in HRMS-10-05-2020

Neumann Muller (Implementation) 5
 * N&M-General Information-13-10-2021
 * N&M-REXX Integration-13-10-2021
 * N&M-e-Gecko Integration-13-10-2021
 * N&M-Other Changes-13-20-2021
 * N&M-Payroll and Leave Configuration-26-10-2020

NFPC (Implementation) 2
 * NFPC-General Information-13-05-2018
 * NFPC-Payroll and Leave Configuration-09-06-2018

NFPC (Customizaton) 10
 * NFPC-PMS-21-01-2020
 * NFPC-Merger-09-11-2021
 * NFPC-Lab Findings-24-05-2021
 * NFPC-PMS Handover-15-03-2020
 * NFPC-AD Integration Handover-01-08-2021

View all 10
OPS (Customizations) 9
 * OPS-Biogen-Calc Proration-20-06-2020
 * OPS-Biogen-WPS KSA Setup-05-09-2021
 * OPS-Biogen-Bank File-20-04-2021
 * OPS-Carestrem-Dental Gratuity Setup-22-09-2021
 * OPS-Total-Split Cost Center-15-04-2021

View all 9
Premier Inn (Implementation and Customization) 3
 * Premier Inn-General Information-09-20-2013
 * Premier Inn-Change Request-16-02-2013
 * Premier Inn-Leave Changes-22-01-2018

PWC (Implementation) 2
 * PWC-Specification-11-03-2013
 * PWC-Smart Template Engine-06-03-2013

PWC (Customization) 7
 * PWC-Letter Template-03-07-2013
 * PWC-Finance Customization-15-10-2017
 * PWC-KSA Change Requirements-11-02-2014
 * PWC-Integration with OpenAM-20-10-2019
 * PWC-Integration with Workday-02-10-2017

View all 7
PWC (Upgrade) 2
 * PWC-Specification-18-07-2017
 * PWC-Handover-27-07-2020

RA International (Implementation) 2
 * RA Int. - Payroll and Leave Configuration-03-09-2017
 * RA Int.-Specification-14-09-2017

RA International (Customization) 3
 * RA Int.-Performance Management-02-09-2020
 * RA Int.-Performance Management Manual-02-09-2020
 * RA Int.-Time Sheet Module-13-05-2019

Scott Bader (General Information) 3
 * Scott Bader-WPS Processing-03-03-2016
 * Scott Bader-Gratuity Dynamic Report-15-03-2016
 * Scott Bader-System Enhancement-23-07-2019

Select Group (General Information) 4
 * Select Group-Payroll Calculation-14-11-2015
 * Select Group-Project Charter-09-12-2015
 * Select Group-Final Settlement-17-04-2016
 * Select Group-Pay slip Amendment-01-03-2016

Sirocco (General Information) 3
 * Sirocco-Specifications-08-07-2019
 * Sirocco-Leave Amendment-27-09-2020
 * Sirocco-Self Service Manual-20-08-2019

SSH (Implementation) 6
 * SSH-Project Charter-14-11-2017
 * SSH-Requirements-12-12-2017
 * SSH-Integration with Deltek and AD-17-10-2017
 * SSH-Employee Self Service-18-03-2018
 * SSH-Performance Management-25-06-2019

View all 6
TBWA/RAAD (General Information) 2
 * TBWA-Lebanon Entity-18-04-2021
 * TBWA-Migration-13-10-2015

TK-Airport Solutions (Handover Information) 6
 * TKAS-Other Information-03-11-2020
 * TKAS-Payroll and Leave Configuration-09-02-2020
 * TKAS-Qatar Information-02-11-2020
 * TKAS-General Information-22-03-2021
 * TKAS-SFEC Integration-22-03-2021

View all 6
TK-Airport Solutions (Customizations) 1
 * TKAS-WPS QATAR CHANGES AND LEAVE PROJECTION REPORT-18-10-2021

TK-Elevator (Manuals and Handover Information) 12
 * TKE -General Information-10-10-2020
 * TKE -SFEC Integration-10-10-2020
 * TKE -View Integration-10-10-2020
 * TKE -Security Groups-10-10-2020
 * TKE-Menu Renaming-10-10-2020

View all 12
TK-Elevator (Customizations) 8
 * TKE-Mass Upload-5-7-2021
 * TKE-Incentive Module-11-2-2021
 * TKE-HR Dashboard-06-08-2020
 * TKE-Bonus and Performance Tracking-7-10-2020
 * TKE-Finance Enhancements-01-07-2021

View all 8
TK-Industrial Solution (Handover Information) 9
 * TKIS-General Information-06-06-2021
 * TKIS-SFEC Integration-06-06-2021
 * TKIS-MISC Changes-06-06-2021
 * TKIS-Other Information (EGYPT Entity)-02-02-2021
 * TKIS Egypt-Payroll and Leave Configuration- 08-03-2021

View all 9
UPS (General Information) 5
 * UPS-Handover-06-22-2020
 * UPS-Project Charter-05-12-2018
 * UPS-Specifications-31-01-2019
 * UPS-Employee Self Service-26-09-2019
 * UPS-ESS Manual-05-03-2020


GULFHR KNOWLEDGE BASE

DEWS 1
 * DEWS

FAQ's from Client 1
 * FAQ's

Frequently Asked Question (FAQ's) 11
 * "Calc" Tab Decimal Places -4787
 * Photo Upload Error-4782
 * WPS Transfer-4730
 * Changes request on Email Address-4720
 * Submitting Expense Claims-4719

View all 11


GULFHR KNOWLEDGE BASE-VERSIONS(2.52/2.53 AND 3.0)

Getting Started 2
 * Change Your Password-08-02-2017
 * Forget Your Password-07-02-2017

Self Service (2.52/2.53) 15
 * Self Service-Employee List-12-03-2017
 * Self Service-Birthday List-11-03-201
 * Self Service-Employee Profile-11-03-2017
 * Self Service-News & Policy Announcements-11-03-2017
 * Self Service-Appreciation Letter-11-03-2017

View all 15
System Admin (2.52/2.53) 3
 * System Admin-Creating a New User in Gulf HR-06-03-201
 * System Admin-Health Card Details - Bulk Upload-07-02-2017
 * System Admin-Assign Company Login-06-03-2017

Company Setups (Version 3.0) 2
 * Company Setup-Change Leave Basis from Calendar Days to Working
   Days-21-06-2017
 * Company Setup-Job Master-05-06-2017

HR Admin (2.52/2.53) 3
 * Generate gulfHR License Client Code (version 2.52)-07-02-2017
 * Company Setup-Add Bank Branches-02-03-2017
 * Company Setup-Create Company Wizard-15-02-2017

HR Admin (Version 3.0) 5
 * HR Admin-New Engagement-05-06-2017
 * HR Admin-Structure Master-05-06-2017
 * HR Admin-Grade Master-05-06-2017
 * HR Admin-Days In Lieu-13-12-2017
 * How to update structure for employee promotion

Payroll Admin (2.52/2.53) 1
 * Payroll Admin-Complete Manual 2.52-05-04-2011

Payroll Admin (Version 3.0) 9
 * Payroll Admin-Flight Ticket Scheme Setup-05-06-2017
 * Payroll Admin-Flight Ticket Setup-05-06-2017
 * Payroll Admin-Flight Ticket Adjustment-05-06-2017
 * Payroll Admin-Flight Ticket Authorize-05-06-2017
 * Payroll Admin-Airports Values-05-06-2017

View all 9
System Admin (Version 3.0) 1
 * Leave Balance via Bulk Upload


GULFHR KNOWLEDGE BASE-FUSION

Getting Started 11
 * Fusion-Adding New Bank Branches-28-07-2021
 * Fusion-Adding New Employee-28-07-2021
 * Fusion-Adding New Leave Type-28-07-2021
 * Fusion-Adding New Payroll Element-28-07-2021
 * Fusion-Creating New User-28-07-2021

View all 11
Self Service 1
 * Fusion-Employee Self Service-28-07-2021

HR Admin 4
 * Fusion-HR Admin Manual-28-07-2021
 * Leave Balance Adjustments
 * Update Report to/Line Manager
 * How to Create a New Department

Payroll Admin 2
 * Fusion-Payroll Admin Manual-28-07-2021
 * Fusion - Employee Loans Screen 17.02.2022

Company Setup 1
 * How to Create New Company


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