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CUSTOMER SERVICE

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855-343-0361
Mon - Fri from 8 a.m.- 5 p.m.



MEDICARE OPTIONS

800-232-4967
Mon - Fri from 8 a.m.- 5 p.m.


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CUSTOMER SERVICE


NEED HELP?

Visit our Help Center

SALES


855-343-0361

Mon - Fri from 8 a.m.- 5 p.m.

MEDICARE OPTIONS


800-232-4967

Mon - Fri from 8 a.m.- 8 p.m.
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RX SAVINGS SOLUTIONS FREQUENTLY ASKED QUESTIONS


A NEW BLUE CROSS AND BLUE SHIELD OF LOUISIANA BENEFITS PARTNER CAN HELP YOU
MANAGE AND SAVE ON YOUR PRESCRIPTIONS.

What Is Rx Savings Solutions? How does it work?

Rx Savings Solutions (RxSS) is a confidential program that provides you and your
health plan dependents with possible savings on your medications. This service
is provided at no extra cost to Blue Cross and Blue Shield of Louisiana and HMO
Louisiana, Inc. members who have pharmacy benefits as part of their Blue Cross
or HMO Louisiana health plans.

Rx Savings Solutions looks at the medications you take and prepares a drug
savings plan for you. When you can get a discount on a drug, Rx Savings
Solutions will send you a text or email notification letting you know to log in
and view your possible savings.

Rx Savings Solutions is a fully HIPAA-compliant company. To learn more about how
Rx Savings Solutions handles your information, please read their privacy policy.

Who is eligible for Rx Savings Solutions?

Rx Savings Solutions is available at no extra cost to Blue Cross members and
their dependents who have the Express Scripts logo on the back of their health
plan ID card.



I am eligible. How do I log on and register?

 1. Log in to BCBSLA.com. If you don’t have a BCBSLA.com account, please
    register.
 2. Once you log in, click on the “Save on Prescriptions” button like the one
    pictured below. You will be taken to the RxSS site to register.
    
    
 3. Confirm your email address to complete registering for Rx Savings Solutions.

Is Rx Savings Solutions replacing Express Scripts?

No. Express Scripts is still the pharmacy benefit manager for Blue Cross
members. Rx Savings Solutions works with Express Scripts to help members save
money on prescription drugs.

Is this the same as my current insurance or mail order pharmacy?

Rx Savings Solutions is not the same as your prescription insurance. It is an
extra benefit offered to Blue Cross and Blue Shield of Louisiana members to help
lower your costs for prescription drugs. We strive to lower your cost at your
local pharmacy.

Are members able to use any pharmacy?

For most prescriptions, members can use any network pharmacy. For specialty
medications, members can use a network specialty pharmacy. Members should call
the Pharmacy number on their ID cards for more information.

How do I get the savings Rx Savings Solutions has found for me?

Details of each discount are available on the Rx Savings Solutions dashboard. To
access, log in to your account at bcbsla.com. The secure website will walk you
through the rest of these steps. There is even a “Dear Prescriber” letter you
can give to your doctor, who will be able to see the suggestions that have been
made. Rx Savings Solutions will let you know when it finds discounts on your
prescriptions, based on your contact preferences.

What if I am not interested in discounts sent to me?

The discounts Rx Savings Solutions gives you are offered to help you make better
decisions about your healthcare. You can use a discount opportunity offered if
you and your doctor agree it is a good fit for you. If not, you do not have to
use any discount found.

When I log in to my RxSS account, I don’t see one of the medications I’m taking.
Why isn’t it there and how do I add it?

The medications listed on your dashboard are those that you have filled in the
past 6 months. Also, the claims information that Rx Savings Solutions receives
from Blue Cross and Blue Shield of Louisiana comes at a slight delay. If you
have started a new medication, you can wait for the information to be sent to Rx
Savings Solutions, or you can use the Search Drug Prices tool on your dashboard.

How do I look at my dependent’s prescriptions?

You can see savings for any minor dependents (under 18 years of age) on your
dashboard. Adult dependents (18 years of age and older) will be required to
create their own profile, but you can see on your dashboard if they have a
discount alert. You can also send them an email directly from the member portal
asking them to register.

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