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Submitted URL: https://click.newsletter.iberostar.com/?qs=1a4718352777f6bfb22aca6102b407576f0513850f803dcc143d6832f45824b0807b39fe7ae058c96dbfb09df774...
Effective URL: https://www.iberostar.com/en/privacy-policy/?cp=mailmk&idCliente=A-1430&utm_source=email-commercial&utm_medium=email&utm_t...
Submission: On April 12 via manual from IN — Scanned from DE
Effective URL: https://www.iberostar.com/en/privacy-policy/?cp=mailmk&idCliente=A-1430&utm_source=email-commercial&utm_medium=email&utm_t...
Submission: On April 12 via manual from IN — Scanned from DE
Form analysis 5 forms found in the DOM
GET #
<form class="currency-form formikation" action="#" accept-charset="UTF-8" method="get">
<select name="currency" title="currency" class="has-fk-select" style="appearance: menulist-button; width: 69px; height: 18px; position: absolute; opacity: 0; font-size: 12px;">
<option value="USD">USD</option>
<option value="BRL">BRL</option>
<option value="MXN">MXN</option>
<option value="EUR">EUR</option>
<option value="CAD">CAD</option>
<option value="GBP">GBP</option>
<option value="CHF">CHF</option>
<option value="CLP">CLP</option>
</select><span class="fk-select currency-EUR"><span class="fk-select-label">EUR</span></span>
<p class="currency-selector-attr hidden">Currency</p>
</form>POST /en/private-area/not-logged/
<form class="simple_form formz utag-form" id="new_vo_not_logged_booking" data-parsley-validate="" data-form-name="reservations" action="/en/private-area/not-logged/" accept-charset="UTF-8" method="post" novalidate=""><input type="hidden"
name="authenticity_token" value="RtGf2Jw5ZB3kPBeDKK/WS1ZrdShVjgOamjwUdQKKbUY0b7go5xQ+YradzJTIVE9/gHOA0rAe0Kryh5+si3FagQ==">
<h5 class="row hide-in-menu mb-4">
<p class="block-title"> Manage your booking </p>
<p class="t-highlight"> Booking information </p>
</h5>
<span class="visually-hidden">Enter booking locator and e-mail</span>
<div class="fz-row menu-style-row">
<div class="fz-col locator-code">
<div class="fz-field">
<label class="col-sm-3 control-label string required t-fb-label" for="vo_not_logged_booking_booking_code"><abbr title="Required">*</abbr> Booking locator</label>
<div class="col-sm-9"><input class="form-control string required" data-parsley-required="true" data-parsley-required-message="The field Booking locator is mandatory." data-utag-normalize-field-name="cod" required="required"
aria-required="true" placeholder="Enter booking locator" type="text" name="vo_not_logged_booking[booking_code]" id="vo_not_logged_booking_booking_code"></div>
</div>
<div class="fz-error-container"></div>
<div class="fz-error-container"></div>
</div>
<div class="fz-col">
<div class="fz-field">
<label class="col-sm-3 control-label email required t-fb-label" for="vo_not_logged_booking_email"><abbr title="Required">*</abbr> E-Mail</label>
<div class="col-sm-9"><input class="form-control string email required" data-parsley-required="true" data-parsley-required-message="The field E-Mail is mandatory." data-utag-normalize-field-name="ema" required="required" aria-required="true"
placeholder="Enter your email address" type="email" name="vo_not_logged_booking[email]" id="vo_not_logged_booking_email"></div>
</div>
<div class="fz-error-container"></div>
<div class="fz-error-container"></div>
</div>
</div>
<a class="toggle-inputs-link js-toggle-inputs inline" href="#">Can’t find the booking reference?</a>
<div class="fz-row toggle-inputs hidden">
<div class="fz-col hotel-column">
<div class="fz-field">
<label class="col-sm-3 control-label select required t-fb-label" for="vo_not_logged_booking_hotel_id"><abbr title="Required">*</abbr> Hotel</label>
<div class="col-sm-9"><select class="form-control select required" data-parsley-required="true" data-parsley-required-message="The field Hotel is mandatory." data-utag-normalize-field-name="hot" required="required"
aria-required="Select hotel" name="vo_not_logged_booking[hotel_id]" id="vo_not_logged_booking_hotel_id">
<option value="">Select hotel</option>
<option value="149">Coral Level at Iberostar Selection Bávaro</option>
<option value="140">Coral Level at Iberostar Selection Cancún</option>
<option value="49">Grand Amazon Expedition</option>
<option value="2">Iberostar Alcudia Park</option>
<option value="90">Iberostar Averroes</option>
<option value="84">Iberostar Bahia</option>
<option value="26">Iberostar Bahía de Palma</option>
<option value="7">Iberostar Bellevue</option>
<option value="40">Iberostar Bouganville Playa</option>
<option value="117">Iberostar Cala Domingos</option>
<option value="109">Iberostar Cala Millor</option>
<option value="1">Iberostar Ciudad Blanca</option>
<option value="5">Iberostar Club Cala Barca</option>
<option value="119">Iberostar Club Palmeraie Marrakech</option>
<option value="76">Iberostar Costa Dorada</option>
<option value="67">Iberostar Cozumel</option>
<option value="63">Iberostar Creta Panorama & Mare</option>
<option value="18">Iberostar Cristina</option>
<option value="77">Iberostar Dominicana</option>
<option value="64">Iberostar Founty Beach</option>
<option value="259">Iberostar Grand Aruba</option>
<option value="78">Iberostar Grand Bávaro</option>
<option value="52">Iberostar Grand El Mirador</option>
<option value="68">Iberostar Grand Paraíso</option>
<option value="79">Iberostar Grand Rose Hall</option>
<option value="29">Iberostar Grand Salomé</option>
<option value="127">Iberostar Herceg Novi</option>
<option value="53">Iberostar Heritage Grand Mencey</option>
<option value="41">Iberostar Las Dalias</option>
<option value="112">Iberostar Las Letras Gran Vía</option>
<option value="33">Iberostar Málaga Playa</option>
<option value="11">Iberostar Mehari Djerba</option>
<option value="69">Iberostar Paraíso Beach</option>
<option value="70">Iberostar Paraíso Del Mar</option>
<option value="4">Iberostar Pinos Park</option>
<option value="3">Iberostar Playa de Muro</option>
<option value="37">Iberostar Playa Gaviotas</option>
<option value="51">Iberostar Playa Gaviotas Park</option>
<option value="81">Iberostar Punta Cana</option>
<option value="73">Iberostar Quetzal</option>
<option value="82">Iberostar Rose Hall Beach</option>
<option value="35">Iberostar Royal Andalus</option>
<option value="14">Iberostar Saïdia</option>
<option value="85">Iberostar Selection Albufera Park</option>
<option value="86">Iberostar Selection Albufera Playa</option>
<option value="88">Iberostar Selection Andalucía Playa</option>
<option value="38">Iberostar Selection Anthelia</option>
<option value="75">Iberostar Selection Bávaro Suites</option>
<option value="66">Iberostar Selection Cancún</option>
<option value="62">Iberostar Selection Creta Marine</option>
<option value="28">Iberostar Selection Diar el Andalous</option>
<option value="260">Iberostar Selection Eolia Djerba</option>
<option value="36">Iberostar Selection Fuerteventura Palace</option>
<option value="80">Iberostar Selection Hacienda Dominicus</option>
<option value="50">Iberostar Selection Jardín del Sol Suites</option>
<option value="136">Iberostar Selection Kantaoui Bay</option>
<option value="142">Iberostar Selection Kuriat Palace</option>
<option value="139">Iberostar Selection Lagos Algarve</option>
<option value="10">Iberostar Selection Lanzarote Park</option>
<option value="124">Iberostar Selection Lisboa</option>
<option value="144">Iberostar Selection Llaut Palma</option>
<option value="32">Iberostar Selection Marbella Coral Beach</option>
<option value="193">Iberostar Selection Miraflores</option>
<option value="71">Iberostar Selection Paraíso Lindo</option>
<option value="72">Iberostar Selection Paraíso Maya Suites</option>
<option value="123">Iberostar Selection Paseo de Gracia</option>
<option value="87">Iberostar Selection Playa de Muro Village</option>
<option value="34">Iberostar Selection Playa de Palma</option>
<option value="105">Iberostar Selection Playa Mita</option>
<option value="17">Iberostar Selection Praia do Forte</option>
<option value="83">Iberostar Selection Rose Hall Suites</option>
<option value="27">Iberostar Selection Royal El Mansour</option>
<option value="39">Iberostar Selection Sábila</option>
<option value="113">Iberostar Selection Santa Eulalia Ibiza</option>
<option value="146">Iberostar Slavija</option>
<option value="74">Iberostar Tucán</option>
</select></div>
</div>
<div class="fz-error-container"></div>
<div class="fz-error-container"></div>
</div>
<div class="fz-col single-datepicker-cnt">
<div class="fz-field fz-field-date">
<label class="col-sm-3 control-label string optional t-fb-label" for="vo_not_logged_booking_check_in_date">Arrival</label>
<div class="col-sm-9"><input class="form-control string optional single-datepicker-reservation date" readonly="readonly" data-single-month="true" data-parsley-required="true" data-parsley-required-message="The field Arrival is mandatory."
data-utag-normalize-field-name="che" type="text" name="vo_not_logged_booking[check_in_date]" id="vo_not_logged_booking_check_in_date"></div>
</div>
<div class="fz-error-container"></div>
<div class="fz-error-container"></div>
</div>
</div>
<div class="row">
<button name="button" type="submit" class="btn-primary"> Go to booking </button>
</div>
</form>POST /en/send_email/
<form class="formz" id="shared-search-form" data-parsley-validate="" data-parsley-excluded="input[type=button], input[type=submit], input[type=reset], [disabled]" data-parsley-focus="none" data-remote="true" wrapper="horizontal_form"
action="/en/send_email/" accept-charset="UTF-8" method="post" novalidate="">
<input type="hidden" name="authenticity_token" value="RtGf2Jw5ZB3kPBeDKK/WS1ZrdShVjgOamjwUdQKKbUY0b7go5xQ+YradzJTIVE9/gHOA0rAe0Kryh5+si3FagQ==">
<input type="hidden" name="emails" class="multimails-hidden-input" data-parsley-required="true" data-parsley-class-handler=".share-emails-input" data-field-name="Error | Campos incorrectos">
<input type="hidden" name="url" id="url-hidden-input">
<input type="hidden" name="shared_header" id="shared-header-input" value="true">
<input type="hidden" name="shared_subject_title" id="shared-subject-title" value="">
<input type="hidden" name="shared_subject_description" id="shared-subject-description" value="">
<input type="hidden" name="shared_subject_topic" id="shared-subject-topic" value=" https://www.iberostar.com/en/privacy-policy/?utm_term=&sfmc_activityid=8c07633f-7532-4910-b0ee-db499c4ffc1f">
<div class="fz-row">
<div class="fz-col">
<div class="fz-field share-emails-input">
<label for="shared-mails" class="t-fb-label"> E-Mail </label>
<input type="text" class="form-text test-multimail t-p" id="shared-mails">
</div>
</div>
</div>
<div class="fz-row">
<div class="fz-col">
<div class="fz-field">
<label for="shared-subject" class="t-fb-label"> Topic </label>
<textarea id="shared-subject" name="shared-subject" class="form-text t-p"></textarea>
</div>
</div>
</div>
<div class="row action">
<div class="come-back"><a class="come-back-btn fake-link mb-4" href="#"><i class="s s-arrow-left-fat"></i>Go back</a></div>
<input type="submit" value="Send" class="submit btn-primary">
</div>
</form>GET #
<form class="currency-form formikation" action="#" accept-charset="UTF-8" method="get">
<select name="currency" title="currency" class="has-fk-select" style="appearance: menulist-button; width: 86px; height: 14px; position: absolute; opacity: 0; font-size: 12px;">
<option value="USD">USD</option>
<option value="BRL">BRL</option>
<option value="MXN">MXN</option>
<option value="EUR">EUR</option>
<option value="CAD">CAD</option>
<option value="GBP">GBP</option>
<option value="CHF">CHF</option>
<option value="CLP">CLP</option>
</select><span class="fk-select currency-EUR"><span class="fk-select-label">EUR</span></span>
<p class="currency-selector-attr hidden">Currency</p>
</form>POST /en/send_email/
<form class="formz js-shared-social-form hidden" id="shared-social-form" data-parsley-validate="" data-parsley-excluded="input[type=button], input[type=submit], input[type=reset], [disabled]" data-parsley-focus="none" data-remote="true"
wrapper="horizontal_form" action="/en/send_email/" accept-charset="UTF-8" method="post" novalidate="">
<input type="hidden" name="authenticity_token" value="RtGf2Jw5ZB3kPBeDKK/WS1ZrdShVjgOamjwUdQKKbUY0b7go5xQ+YradzJTIVE9/gHOA0rAe0Kryh5+si3FagQ==">
<input type="hidden" name="emails" class="multimails-hidden-input" data-parsley-required="true" data-parsley-class-handler=".share-emails-input" data-field-name="Error | Campos incorrectos">
<input type="hidden" name="url" id="url-hidden-input">
<input type="hidden" name="shared_header" id="shared-header-input" value="true">
<input type="hidden" name="shared_subject_title" id="shared-subject-title" value="">
<input type="hidden" name="shared_subject_description" id="shared-subject-description" value="">
<input type="hidden" name="shared_subject_topic" id="shared-subject-topic" value=" https://www.iberostar.com/en/privacy-policy/?utm_term=&sfmc_activityid=8c07633f-7532-4910-b0ee-db499c4ffc1f">
<div class="fz-row">
<div class="fz-col">
<div class="fz-field share-emails-input">
<label for="shared-mails" class="t-fb-label"> E-Mail </label>
<input type="text" class="form-text test-multimail t-p" id="shared-mails">
</div>
</div>
</div>
<div class="fz-row">
<div class="fz-col">
<div class="fz-field">
<label for="shared-subject" class="t-fb-label"> Topic </label>
<textarea id="shared-subject" name="shared-subject" class="form-text t-p js-shared-subject"></textarea>
</div>
</div>
</div>
<div class="shared-social-form__actions">
<div class="come-back"><a class="mb-4 come-back-btn js-come-back fake-link" href="#"><i class="s s-arrow-left-fat"></i>Go back</a></div>
<input type="submit" value="Send" class="submit btn-primary">
</div>
</form>Text Content
YOU CAN FIND YOUR IHG ONE REWARDS INFORMATION HERE
Click on the menu to access all your personal information, points, milestones
and more.
OK
HELLO
As an IHG One Rewards member, you can accumulate points with your bookings, have
access to your special rate, and enjoy exclusive benefits when you book one of
our participating Iberostar Beachfront Resorts.
In addition, if you want to redeem your points for new stays, you can do it in
ihg.com.
Have questions? Check out the frequently asked questions page.
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HELLO
As an IHG One Rewards member, you can accumulate points with your bookings,
have access to your special rate, and enjoy exclusive benefits when you book
one of our participating Iberostar Beachfront Resorts.
In addition, if you want to redeem your points for new stays, you can do it
in ihg.com.
Have questions? Check out the frequently asked questions page.
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HOTEL OFFERS
Iberostar Selection Llaut Palma | Majorca
ratings 5 out of 5
Before from
185 €
From
185 €
room/night - taxes included
See hotel
Booking until: 30/04/2024
Stay: 01/03/2024 - 30/04/2024
Iberostar Selection Fuerteventura Palace | Canary Islands
ratings 5 out of 5
Before from
213 €
From
213 €
room/night - taxes included
See hotel
Booking until: 30/04/2024
Stay: 01/03/2024 - 30/04/2024
Iberostar Selection Anthelia | Tenerife
ratings 5 out of 5
Before from
223 €
From
223 €
room/night - taxes included
See hotel
Booking until: 30/04/2024
Stay: 01/03/2024 - 30/04/2024
GENERAL OFFERS
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FLASH SALE SAVE BEFORE 14TH APRIL
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KIDS STAY FOR FREE
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My bookings
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MANAGE YOUR BOOKING
BOOKING INFORMATION
Enter booking locator and e-mail
* Booking locator
* E-Mail
Can’t find the booking reference?
* Hotel
Select hotel Coral Level at Iberostar Selection Bávaro Coral Level at Iberostar
Selection Cancún Grand Amazon Expedition Iberostar Alcudia Park Iberostar
Averroes Iberostar Bahia Iberostar Bahía de Palma Iberostar Bellevue Iberostar
Bouganville Playa Iberostar Cala Domingos Iberostar Cala Millor Iberostar Ciudad
Blanca Iberostar Club Cala Barca Iberostar Club Palmeraie Marrakech Iberostar
Costa Dorada Iberostar Cozumel Iberostar Creta Panorama & Mare Iberostar
Cristina Iberostar Dominicana Iberostar Founty Beach Iberostar Grand Aruba
Iberostar Grand Bávaro Iberostar Grand El Mirador Iberostar Grand Paraíso
Iberostar Grand Rose Hall Iberostar Grand Salomé Iberostar Herceg Novi Iberostar
Heritage Grand Mencey Iberostar Las Dalias Iberostar Las Letras Gran Vía
Iberostar Málaga Playa Iberostar Mehari Djerba Iberostar Paraíso Beach Iberostar
Paraíso Del Mar Iberostar Pinos Park Iberostar Playa de Muro Iberostar Playa
Gaviotas Iberostar Playa Gaviotas Park Iberostar Punta Cana Iberostar Quetzal
Iberostar Rose Hall Beach Iberostar Royal Andalus Iberostar Saïdia Iberostar
Selection Albufera Park Iberostar Selection Albufera Playa Iberostar Selection
Andalucía Playa Iberostar Selection Anthelia Iberostar Selection Bávaro Suites
Iberostar Selection Cancún Iberostar Selection Creta Marine Iberostar Selection
Diar el Andalous Iberostar Selection Eolia Djerba Iberostar Selection
Fuerteventura Palace Iberostar Selection Hacienda Dominicus Iberostar Selection
Jardín del Sol Suites Iberostar Selection Kantaoui Bay Iberostar Selection
Kuriat Palace Iberostar Selection Lagos Algarve Iberostar Selection Lanzarote
Park Iberostar Selection Lisboa Iberostar Selection Llaut Palma Iberostar
Selection Marbella Coral Beach Iberostar Selection Miraflores Iberostar
Selection Paraíso Lindo Iberostar Selection Paraíso Maya Suites Iberostar
Selection Paseo de Gracia Iberostar Selection Playa de Muro Village Iberostar
Selection Playa de Palma Iberostar Selection Playa Mita Iberostar Selection
Praia do Forte Iberostar Selection Rose Hall Suites Iberostar Selection Royal El
Mansour Iberostar Selection Sábila Iberostar Selection Santa Eulalia Ibiza
Iberostar Slavija Iberostar Tucán
Arrival
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WELCOME
Hi {name}
The new IHG One Rewards loyalty program is now available!
Sign up and start earning points when you stay at Iberostar Beachfront Resorts
and 17 other brands with more than 6,000 IHG hotels and resorts worldwide.
Members can enjoy exclusive benefits such as priority check-in, late check-out,
and exclusive member rates, among others.
More information
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IBEROSTAR.COM PRIVACY POLICY
This privacy policy applies to the website iberostar.com (hereinafter, the
Website) and to the booking platform booking.iberostar.com, accessible from the
Website (hereinafter, the Booking Platform).
Please read this policy carefully. Here, you will find important information
about how your personal data will be processed and what your rights are under
the relevant legislation in force.
We reserve the right to update this privacy policy at any time due to business
decisions and to comply with possible changes to legislation or case law. If you
have any doubts or need further clarification with regards to this privacy
policy or your rights, please contact us through the channels indicated below.
You declare that the information you provide, now and in the future, is correct
and truthful and undertake to inform us of any changes to said information. When
providing the personal data of a third party, you agree to obtain prior consent
from the party in question and to inform them of the content of this policy.
Generally speaking, the fields in our forms that are marked as mandatory must be
completed in order for us to process your requests.
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
Unless otherwise specified, the entity responsible for processing the data
collected via the Website is the company IBEROSTAR HOTELES & APARTAMENTOS, S.L.,
with registered domicile at C/ General Riera 154, 07010, Palma de Mallorca,
Balearic Islands, Spain (hereinafter, IBEROSTAR GROUP).
Depending on the location of the hotel affected by your requests, the entity
responsible for the processing of the data provided on the Booking Platform and
during the booking process (hereinafter, THE MARKETER) will be:
* For hotels located in Europe, the Middle East and Africa (EMEA zone): PORTAL
INTERACTIV, S.L., with address at C/ General Riera 154, 07010 Palma de
Mallorca, Balearic Islands, Spain.
* For hotels in America and the Caribbean: VISIT US, Inc., with address at 9250
NM, 36th St, STE 360, Doral, Florida 33178, USA and whose representative in
Spain is PORTAL INTERACTIV, S.L., domiciled at C/ General Riera, 154 de Palma
de Mallorca.
For any queries about the protection of your personal data, you can contact the
Data Protection Officer of Iberostar Group at privacy.dpd@grupoiberostar.com
2. WHY ARE YOUR DATA PROCESSED AND WHAT IS THE LEGAL BASIS?
IBEROSTAR GROUP will process your data for the following purposes:
b) Handling requests, queries and complaints
c) Handling of calls by the call center
d) Quality control
e) Processing of browsing data
f) Consolidation of the data of customers in the group for internal
administrative purposes
g) Publicity purposes and marketing profiles
THE MARKETER will process your data for the following purposes:
a) To manage bookings and provide the requested services.
In the following sections you will find detailed information on this processing.
2.1. Processing of data under the responsibility of IBEROSTAR GROUP
b) Handling requests, queries and complaints
The personal data included in requests, queries or complaints formulated online
or in our call center will be processed in order to be dealt with. When they
relate to the booking you have made, the requests, queries or complaints
formulated will be communicated to THE MARKETER or, where appropriate, to the
destination hotel or the relevant tourism providers themselves. This may result
in the international transfer of your data if the recipient of the information
is outside the European Economic Area. All this processing is necessary to
fulfil a contract, apply precontractual measures at your request, or to defend
against customer complaints, as appropriate.
The processing of health data that you may provide in any complaints is done in
accordance with Article 9.2.f) of the GDPR, where such processing is necessary
for the formulation, execution or defense of complaints. Likewise, depending on
the nature of your complaint, the recipients of the data included may be, among
others, administrations or public bodies, official agencies, attorneys, judges
and tribunals or insurance companies.
Online check-in: The data provided in the online check-in process and the image
of your identity document will be used to pre-complete the traveler section. The
image of your identity document is processed using an optical character
recognition program (OCR) to extract the necessary information for the section
and is deleted as soon as that process has been completed.
The information provided in the traveler section will be communicated to the
destination hotel to speed up your check-in at the hotel when you arrive. The
hotels will communicate the guest check-in sections to the competent authorities
when required by local health, security or traveler control regulations. Please
find more information on the check-in and control of travelers in hotels in the
group in the PRIVACY POLICY FOR IBEROSTAR GROUP CLIENTS AND GUESTS.
b) Handling of calls by the call center
The telephone number provided in the call request form on the Website is
processed by the IBEROSTAR GROUP call center in order to make the call as
requested. This processing is necessary in order to adopt the pre-contractual
measures linked to your request. This telephone number will be deleted once your
request has been dealt with. The data that you provide to the agent during the
call, for example, to make a booking or a complaint, will be processed to deal
with your request as indicated in the section of this policy “Dealing with
requests, queries and complaints”.
We prepare statistics from the telephone numbers of the people who call or who
request a call from our call center. These statistics are produced using
aggregated data with the aim of identifying the countries from or to which calls
are made, as well as reviewing the volume of repeat calls in order to determine
the number of calls received from a single telephone number.
This processing is based on our legitimate interest in measuring the volume of
calls received by or made from our call center and in identifying the markets
concerned.
How has this interest been weighed up in respect of your rights and liberties?
Find out more.
When weighing up this interest in respect of your rights and liberties, it was
determined that the processing had a limited impact on the privacy of the data
subjects since it does not involve collecting new data and is done using
aggregated data.
The calls received or made by our agents are recorded for security and quality
management purposes. These recordings are deleted after a maximum period of 6
months, except when they must be stored longer in order to manage any possible
incidents or complaints. The foregoing is understood without prejudice to the
storage of the recordings for the time required to handle any possible
responsibilities arising from the processing or the deadlines set by the
applicable legal measures.
On the one hand, the recording of the calls is based on our legitimate interest
in being able to verify the content of the conversation held between our clients
and agents, especially in relation to the contracting of products or services
and the management of claims or complaints; on the other hand, it is based on
evaluating and managing the quality of our customer service. If you do not wish
for your call to be recorded, please inform the agent who is helping you.
How has this interest been weighed up in respect of your rights and liberties?
Find out more.
When weighing up this interest in respect of your rights and liberties, it was
determined that the processing falls within the reasonable expectations of our
clients as it is a widespread practice and that these recordings could also
benefit said clients, for example, in the event of a discrepancy about the
content of a booking or the management of a complaint, with no significant
threat to their privacy provided they have the option to object to their data
being processed, the limited number of people with access to the recordings, and
a short storage period.
The history of calls that are made or received by the call center is retained in
an active state for a period of 10 months and, in any case, during the period
allowed for dealing with the applicable legal provisions and during the time
necessary to deal with the potential liabilities arising from the processing.
c) Quality control
To evaluate the quality of the services and products of the Group, IBEROSTAR
GROUP may use the contact data that you have provided on the Website or on the
Booking Platform to send you satisfaction or opinion surveys. There is no
obligation for you to complete these surveys and this does not prejudice the
provision of the services that you have booked. This processing is based on the
legitimate interest of the IBEROSTAR GROUP in evaluating and managing the
quality of services and products offered by the chain and improving its customer
service.
Any comments and reviews regarding the Iberostar Group hotels that you submit
using the corresponding opinion form will be published on the website, together
with the username that is provided, meaning that they become public information.
You should be especially careful when you decide to share your personal
information.
How has this interest been weighed up in respect of your rights and liberties?
Find out more.
In order to weigh up this interest in respect of your rights and liberties, it
has been determined that:
- The processing is consistent with the reasonable expectations of the
interested parties, as they are customers of the group who have booked or used a
service and they are surveys regarding your experience with this booking or use.
Furthermore, the data used to contact these customers have been provided by the
data subjects themselves.
- The impact of the processing on the privacy of the data subjects is limited,
as the purpose of the contact is limited to requesting the opinion of the data
subjects regarding the service that they have booked or used, with them also
benefiting from this processing, as it improves the quality of the services and
the level of customer service.
d) Processing of browsing data
IBEROSTAR GROUP processes the navigation data of users of its Website and the
Booking Platform for the purposes indicated below. To that end, we use cookies
and similar technologies. You can find more information about the cookies we use
and how to disable them in our COOKIES POLICY.
Metrics: IBEROSTAR GROUP creates statistics from the browsing data on the
Website and the Booking Platform (IP address, pages visited and actions taken)
to measure and analyze how our customers and users use these digital means and
measure the performance of our online advertising campaigns.
This processing is based on the consent requested from you to use analytical
cookies and our legitimate interest in assessing and managing the quality of our
products and services.
How has this interest been weighed up in respect of your rights and liberties?
Find out more.
In order to weigh up this interest in respect of your rights and liberties, it
was determined that this processing had a limited impact on the privacy of the
data subjects, as it corresponded to reasonable expectations and did not pose
significant threats since it was carried out on aggregate data, with the consent
of the data subjects with respect to the metrics performed through the use of
cookies.
Selective advertising: If you have authorized the use of selective advertising
cookies, IBEROSTAR GROUP will process the information generated by your browsing
(online ID, IP address, pages visited and actions carried out) to analyze your
actions on the Website with the purpose of showing you personalized advertising
based on a profile created from your browsing habits. This processing is based
on the consent requested to use this type of cookies.
Profiling and advertising addressed to audiences on Facebook (Facebook Custom
Audiences): Iberostar Group processes the data collected through the cookies of
this website and, if you have given consent for your data to be processed for
profiling purposes, through those collected via a previous relationship with the
Iberostar Group (previous hotel bookings and stays, questions asked, affiliation
with loyalty programs, registered user on the website, …) in order to create
your profile as an Iberostar guest. The purpose of all this is to show, through
Facebook, personalized ads about our products and services to you and other
Facebook users with a similar profile to yours.
To this end, we share identifiers with Facebook that may allow them to recognize
you as a user of their social network (Facebook ID, if we have it, email address
or any identifier that allows Facebook to identify you). Identifiers are sent to
Facebook using coding techniques (irreversible hash function) that do not allow
Facebook to know the piece of data if it is not already in their possession.
We also process data that is related to the interaction of Facebook users with
our ads in order to measure the results of the advertising campaigns on this
social network and to analyze their effectiveness.
This data processing is based on the consent that you have provided for the use
of cookies for profiling and targeted advertising to audiences on social media.
You can obtain detailed information about this processing and about how to
revoke your consent or exercise your rights in our POLICY ON PROFILING AND
TARGETED ADVERTISING TO AUDIENCES ON SOCIAL MEDIA
e) Consolidation of the data of customers in the group for internal
administrative purposes
The data of customers, financial data, booking data, and in general the data on
transactions of goods and services generated by companies belonging to the group
and the hotels in the chain are consolidated in IBEROSTAR GROUP databases for
the following administrative purposes of the group:
Creation of a customer registry at chain level: The data of customers of the
group are consolidated so we have a registry of customers of the chain, to unify
the forms and coding of information and enable centralized management of the
operating procedures common to all hotels, for example, communicating the
check-in notice of travelers to the competent authorities, when required by
applicable regulations. This information is consolidated in the group hotel
management tool (PMS central).This information is consolidated in the Group’s
hotel management tool (PMS central).
Control of the management and analysis of business data: We also use the
information obtained from the consolidation of Group customer data to generate
reports and analyze business data for the purposes of business intelligence and
management control. These analyses and reports provide results in the form of
aggregate data and are used to produce statistics, patterns and forecasts to
facilitate business decision-making, optimize processes, measure the performance
of the tourism products offered by the group and establish commercial
strategies.
This processing is based on the legitimate interest of IBEROSTAR GROUP to
transmit personal data of customers within the business group for internal
administrative purposes and have a consolidated vision of their transactions to
make business decisions.
Please find more information on this processing in the PRIVACY POLICY APPLICABLE
TO THE CONSOLIDATION OF IBEROSTAR GROUP CUSTOMER DATA FOR INTERNAL
ADMINISTRATIVE PURPOSES
f) Publicity purposes and marketing profiles
IBEROSTAR GROUP consolidates the data of customers and potential customers of
the Group in a commercial database that it uses for the purposes of direct
marketing and for the creation of commercial profiles. These data are obtained
from bookings and stays and, in general, from the interactions of our customers
and potential customers with the digital media and the companies of the Group
and the hotels of the chain, always with the knowledge of the interested
parties. These data are processed for the following commercial purposes:
Sending non-personalized marketing communications and management of distribution
lists (segmentation): IBEROSTAR GROUP processes the identifying data and contact
details provided on the Website or Booking Platform, along with the data
regarding your status of customer, language and market of origin to send
non-personalized marketing communications regarding tourism products and
services offered by the chain and management of their distribution lists.
The consolidation of this information for this purpose is based on the
legitimate interest of IBEROSTAR GROUP to create and use a marketing database of
customers of the chain for direct marketing purposes.
Sending marketing communications regarding the chain electronically is based on
Art. 21.2 of Law 34/2002 of July 11, regarding services of the electronic
communications and marketing sector which replaces Directive 2002/58/EC
(e-privacy directive) in Spain.
In order to manage the distribution lists, IBEROSTAR GROUP classifies the
recipients of its communications based on their condition of customer of the
chain, language and market of origin. This processing consists of simple
classification based on objective criteria and does not intend to create
commercial profiles, predictions or behavioral analyses and is based on the
legitimate interest of IBEROSTAR GROUP in segmenting the recipients of its
communications.
You can request to be removed from the distribution lists of the chain at any
time via the link in our emails or by emailing lopd@iberostar.com.
Please find more information on this processing and find out how the interest of
IBEROSTAR GROUP has been weighed up in respect of your rights and liberties in
the PRIVACY POLICY APPLICABLE TO THE PROCESSING OF DATA OF IBEROSTAR GROUP
CUSTOMERS FOR MARKETING PURPOSES.
Creation of a marketing profile to personalize the services and marketing
communications of the chain: The data consolidated in the group’s marketing
database is used to carry out behavioral analyses and create predictive models
aimed at understanding and predicting the desires and needs of our customers,
actions related to the purchasing of our products and services and the factors
that determine them.
If you have authorized the personalization of group services and communications,
IBEROSTAR GROUP will include the data that you have provided in the forms on the
Website and Booking Platform, the data generated from your bookings and the data
from social networks that you have decided to share via the social media login
and your browsing data on your marketing profile. This profile will be enhanced
with the information generated from your interactions with the other companies
in the group and hotels in the chain.
Please find more information on the data we include in our marketing profiles
and the sources of these data in the PRIVACY POLICY APPLICABLE TO THE PROCESSING
OF DATA OF IBEROSTAR GROUP CUSTOMERS FOR MARKETING PURPOSES.
We will use the data included in your profile to personalize the treatment and
services provided by the companies in the group and hotels in the chain that you
interact with, for example, to wish you a happy birthday or to take into account
the preferences that you have shown during your stays, such as the type of room
that you prefer. To do this, the companies in the group and the hotels in the
chain that you interact with will access your profile.
What does this personalization involve?
The hotels in the chain and the companies in the Group with which you come into
contact or contract a service will consult the data of your profile to
personalize the handling of your request and the provision of said service. This
personalization will be done according to the standards of the chain as defined
by the IBEROSTAR GROUP. Your profile will only be consulted when you contact or
interact with the hotels and the companies of the Group and will be done by
connecting to the customer relationship management (CRM) tool of the IBEROSTAR
GROUP located in the European Union. Your profile data will not be incorporated
into the systems of the hotels or companies of the chain making that
consultation. However, please bear in mind that when these hotels and companies
are located outside the European Economic Area (EEA), the consultation of your
profile may mean that said data is transferred to countries that do not offer
the equivalent level of protection of personal data found in Europe. The chain
has adopted organizational and technical measures to guarantee a level of
protection appropriate to the personal data being processed, regardless of the
location of the hotels and companies of the Iberostar Group. These include the
formalization of clauses approved by the European Commission between the
IBEROSTAR GROUP and the hotel and companies of the Group located outside the
EEA, the use of secure connections, strict control of access to the profile data
and the establishment of standards aimed at persons authorized to access said
information. For more information regarding the guarantees offered by these
clauses, please contact our Data Protection Officer.
Your profile will also allow us to determine when to send you a marketing
communication based on the frequency of your bookings or times of the year when
you have stayed or usually stay at our establishments and personalize our offers
based on the type of product likely to interest you, taking into account your
past bookings, the amounts spent or the products you have inquired about without
booking them, for example, to promote products oriented to family holidays if
you have traveled with your family, have inquired about this type of product on
the websites of the group or have requested a quote for this type of stay.
Although no automated, individual decisions are made that would have legal
effects on our customers or would significantly affect them in a similar way
based on this profile, we inform you of your right to object to the adoption of
such decisions in accordance with the provisions of Article 22 of Regulation
(EU) 2016/679.
All of this processing and these data flows are based on the consent requested
from you, without this consent impacting the provision of the services
contracted. You can revoke your consent at any time by emailing
lopd@iberostar.com.
For more information on the marketing profiles created by the group, you can
view the PRIVACY POLICY APPLICABLE TO THE PROCESSING OF DATA OF IBEROSTAR GROUP
CUSTOMERS FOR MARKETING PURPOSES.
2.2. PROCESSING OF DATA UNDER THE RESPONSIBILITY OF THE MARKETER
a) Booking management and provision of the requested services.
THE MARKETER will process the data provided on the booking forms to manage said
bookings and the provision of the services requested. When following up your
requests, our agents will be able to contact you by email or by telephone (for
example to resolve any potential problems in the booking process).
What data will be processed for this purpose and how have they been obtained?
Find out more.
The categories of data processed to manage bookings are as follows:
- Identity and contact data of the person making the booking;
- Booking or service request data (hotel, stay dates, number and age of guests
and services requested);
- Data relating to payment methods;
- Data on goods and services transactions.
These data are obtained either directly from you or from third parties who have
processed the booking or requested the service on your behalf, for example, the
booking office or travel agency you used to book your stay.
Booking data will be shared with the destination hotel. In the event that your
reservation contains accessory services provided by third party suppliers or
that your requests affect such services, the personal data necessary to process
said booking/service request will be shared with the corresponding suppliers,
for this purpose only. Please note that when the services requested are to be
provided outside the European Economic Area, these communications may involve
the transfer of your data to countries that do not offer the same level of
protection as the EU in terms of personal data.
The bank card information you provided when booking to cover any potential
penalties for cancellations or no-shows, as established in the terms and
conditions of the rate, are tokenized and will not be communicated to the
destination hotel.
All this processing, these communications and, if applicable, international
transfers of these data, are required to finalize the booking, provide the
services requested or implement pre-contractual measures at your request.
Financial and transaction data relating to goods and services generated by your
bookings will be processed to manage accounting and administration tasks and to
fulfill the MARKETER’s legal obligations with regard to accounting and tax.
The booking data will be consolidated in IBEROSTAR GROUP databases for internal
administrative purposes, sending business communications and, if authorized, to
create marketing profiles Please find more information in the sections
“Consolidation of data of group clients for internal administrative purposes”
and “Publicity purposes and commercial profiles” of this policy.
3. TO WHOM IS YOUR DATA COMMUNICATED?
Your data will only be disclosed in the situations described in the previous
sections of this policy or to third parties due to legal obligations, with your
prior consent or when required to provide you with the services requested.
4. HOW LONG WILL WE STORE YOUR DATA?
Without prejudice to the specific storage periods stated in the previous
sections of this policy, in general, the data obtained on the Website and the
Booking Platform will be stored for the duration of your relationship with
IBEROSTAR GROUP and the MARKETER, in any event for the periods stipulated in the
applicable legal provision and for the time required to deal with possible
liability arising from the processing. Your data will be deleted once they are
no longer required or relevant for the purposes for which they were collected.
Your data will be deleted when no longer relevant to, or necessary for, the
purposes for which they were collected.
I want to know more.
The client data consolidated for internal administrative purposes of the group
will be stored according to the criteria indicated in the PRIVACY POLICY
APPLICABLE TO THE CONSOLIDATION OF DATA OF IBEROSTAR GROUP CLIENTS FOR INTERNAL
ADMINISTRATIVE PURPOSES.
The data processed by IBEROSTAR GROUP for business purposes, including marketing
profiles, will be stored as long as you do not object to processing or request
their deletion, with application of the storage criteria indicated in the
PRIVACY POLICY APPLICABLE TO THE PROCESSING OF DATA OF IBEROSTAR GROUP CUSTOMERS
FOR MARKETING PURPOSES.
5. WHAT ARE YOUR RIGHTS?
You have the right to receive confirmation of whether or not we are processing
your personal data and, in such a case, to access the data. Likewise, you can
request for any incorrect data to be rectified or for incomplete data to be
completed; you can also request the removal of your data when, among other
reasons, the data is no longer necessary for the purposes for which it was
collected.
In certain circumstances, you can request for the processing of your data to be
limited. In such a case, we will only process the affected data for the filing,
processing, or response to complaints, or with a view to protect the rights of
other parties. In certain situations and for reasons related to your specific
circumstances, you may object to the processing of your data. In this case, we
will stop processing the data unless legitimate, compelling grounds are given
that prevail over your interests, rights, and liberties, or in order to file,
process, or respond to complaints.
Additionally, under certain circumstances, you may ask for your data to be
transferred to another controller to be processed.
You can revoke the consent you have granted for certain purposes without this
affecting the lawfulness of the processing undertaken before consent was
withdrawn.
You have the right, at any given time, to revoke your consent or oppose the
processing of your data for the purposes of direct marketing, including for the
creation of commercial profiles. In said case, we will cease to process your
personal data for such purposes. You also have the right to object to automated,
individual decision-making that would produce legal effects over you or would
significantly affect you in a similar way when this right exists in accordance
with the stipulations of Article 22 of Regulation (EU) 2016/679.
To stop receiving business communications from the group or to revoke your
consent for your data to be included in a marketing profile, email
lopd@iberostar.com. To be removed from our distribution lists, you can also
follow the link in our emails. To unsubscribe from our SMS you can send an email
to lopd@iberostar.com or send an SMS to the number 96134 with the word STOP.
You also have the right to file a complaint with a data protection authority.
You can find the list and the contact information for European data protection
agencies on the European Commission website at
http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
In order to exercise your rights, you must send us a request by post or by email
to the addresses indicated in the section “Who is responsible for processing
your personal data?”
For further information about your rights and how to exercise them in the
privacy portal of the Iberostar Group, visit
https://www.grupoiberostar.com/en/privacy-portal and the Spanish Data Protection
Agency website (http://www.aepd.es).
PRIVACY POLICY APPLICABLE TO THE CONSOLIDATION OF IBEROSTAR GROUP CUSTOMER DATA
FOR INTERNAL ADMINISTRATIVE PURPOSES
The company responsible for the consolidation of the Iberostar Group customer
data is Iberostar HOTELES & APARTAMENTOS, S.L., with registered address at C/
General Riera 154, 07010, Palma de Mallorca, Balearic Islands, Spain
(hereinafter Iberostar Group). For more information on the Iberostar Group,
please click here.
If you have any queries about this privacy policy, the processing of your data
or how to exercise your rights under existing legislation regarding this matter,
you can contact the Data Protection Representative of the Iberostar Group at
privacy.dpd@grupoiberostar.com
2. What data are included in the consolidation of the Group customer data and
how are they obtained?
The customer data included in the consolidation of Group customer data is
obtained from:
a) The bookings and transactions made by the customers with the companies
of the Group and the hotels that form part of the Iberostar Hotels & Resorts
chain.
b) Their stays in the hotels in the chain.
What data are consolidated?
The categories of customer data that are consolidated are as follows:
- Identifying data, such as first name, last name, ID document (type,
number, issue date), country of residence, postal, shipping or invoicing
address, email, fax, mobile number;
- Personal data, such as gender, date and country of birth, nationality,
family data (family status: children, their dates of birth, adults or minors,
partner), language;
- Data related to bookings (dates of stay, number and age of guests and
services included in the booking or used during the stay (purchases, use of
services, food and drink, use of facilities);
- Data provided in complaints and grievances;
- Data on goods and services transactions:
These data are consolidated in Iberostar Group systems located in the European
Union.
3. For what purposes are customer data consolidated and on what legal basis?
The data included in the consolidated Group customer data are used for the
following internal administrative purposes:
a) Creation of a customer registry at chain level
The data of customers of the Group are consolidated so we have a registry of
customers of the chain, to unify the forms and coding of information and enable
centralized management of the operating procedures common to all hotels, for
example, communicating the check-in notice of travelers to the competent
authorities, when required by applicable regulations. This information is
consolidated in the Group’s hotel management tool (PMS central).
The consolidation is based on the legitimate interest recognized in Recital 48
of the GDPR for transmitting customer personal data within a corporate group for
internal administrative purposes.
How has this interest been weighed up in respect of your rights and liberties?
In order to weigh up this interest in respect of your rights and liberties, it
has been determined that:
- The processing is compatible with the reasonable expectations of the
interested parties, those being hotel clients from the Iberostar chain, and the
processing remaining within the framework of the relationships maintained with
said chain.
- The impact of the processing on the privacy of the interested parties is
limited, in view of the purpose, the limitation on the retention period of these
data and the adoption of technical and organizational measures to impede the use
of said data for commercial purposes, including the creation of profiles,
without the consent of the interested parties. (For more information on the data
retention periods, see the section “For how long are the data stored?”)
b) Control of the management and analysis of business data
We also use the information obtained from the consolidation of Group customer
data to generate reports and analyze business data for the purposes of business
intelligence and management control. These analyses and reports provide results
in the form of aggregate data and are used to produce statistics and forecasts
to facilitate business decision-making, optimize processes, measure the
performance of the tourism products offered by the Group and establish
commercial strategies.
This processing is based on the legitimate interest of the Iberostar Group in
having a consolidated view of its businesses for business decision-making and
for internal Group administrative purposes.
How has this interest been weighed up in respect of your rights and liberties?
In order to weigh up this interest in respect of your rights and liberties, it
has been determined that:
- Recital 48 of the GDPR recognizes the legitimate interest in transmitting
customer personal data within a corporate group for internal administrative
purposes.
- The processing is compatible with the reasonable expectations of the
interested parties, those being hotel clients from the Iberostar chain and the
processing remaining within the framework of the relationships maintained with
said chain.
- The processing has a limited impact on the privacy of data subjects, as
technical and organizational measures have been adopted to make it impossible to
identify individuals and carry out profiling without the user’s consent. These
measures include the pseudonymization of customer data that have not consented
to be profiled, the separation of systems used for management/business
intelligence control purposes and the execution of commercial campaigns, on the
one hand, and profiling, on the other, as well as the separation of functions
between the persons accessing each of these systems. Equally, the data of
customers who do not give their consent to be profiled remain anonymized once
the retention period of their data expires in the Group’s hotel management tool
(PMS central).
4. To whom is your data disclosed?
The information included in the consolidation of customer data is not disclosed
to any third parties. Your data is only disclosed to third parties due to legal
obligations or with your prior consent.
5. For how long will we store your data?
We generally store customer data for the duration of your relationship with the
Iberostar Group and always in accordance with the terms set forth in applicable
legal regulations and for the duration necessary to handle any possible
liabilities that arise as a result of data processing. Your data will be deleted
when no longer relevant to, or necessary for, the purposes for which they were
collected.
The data included in the registry of Group customers that are consolidated in
the hotel management tool (PMS central) are kept for 6 years.
The data processed by the Iberostar Group for the purposes of management control
and business data analysis are kept without any time limit. With respect to the
data of customers who do not give their consent to be profiled, the data are
anonymized once the retention period of that information has expired in PMS
central.
6. What are your rights?
You have the right to receive confirmation of whether or not we are processing
your personal data and, in such a case, to access the data. Likewise, you can
request for any incorrect data to be rectified or for incomplete data to be
completed; you can also request the removal of your data when, among other
reasons, the data is no longer necessary for the purposes for which it was
collected.
In certain circumstances, you can request for the processing of your data to be
limited. In such a case, we will only process the affected data for the filing,
processing, or response to complaints, or with a view to protect the rights of
other parties. Additionally, under certain circumstances, you may ask for your
data to be transferred to another controller to be processed.
In certain situations and for reasons related to your specific circumstances,
you may object to the processing of your data. In this case, we will stop
processing the data unless legitimate, compelling grounds are given that prevail
over your interests, rights, and liberties, or in order to file, process, or
respond to complaints.
You have the right, at any given time, to revoke your consent to the processing
of your data for the purposes of direct marketing, including for the creation of
commercial profiles. In said case, we will cease to process your personal data
for such purposes. Cancellation of your authorization will not affect the
lawfulness of data processing that was based on your prior consent. You can
consult the available mechanisms for requesting your removal from the Group’s
distribution list or the suppression of your commercial profile in the PRIVACY
POLICY APPLICABLE TO THE CONSOLIDATION OF IBEROSTAR GROUP CUSTOMER DATA FOR
INTERNAL ADMINISTRATIVE PURPOSES.
You also have the right to object to automated, individual decision-making that
would produce legal effects over you or would significantly affect you in a
similar way when this right exists in accordance with the stipulations of
Article 22 of Regulation (EU) 2016/679.
You also have the right to file a complaint with a data protection authority.
You can find the list and the contact information for European data protection
agencies on the European Commission website.
In order to exercise your rights, you must send us a request by post or by email
to the addresses indicated in the section “Who is responsible for processing
your personal data?”
For more information about your rights and how to exercise them, please visit
the privacy portal of the Iberostar Group and the Agencia Española de Protección
de Datos (Spanish Data Protection Agency) website.
FOR THE PRIVACY POLICY OF THE WEBSITES INCLUDED IN THE CDP (CUSTOMER DATA
PLATFORM)
Profiling and advertising aimed at audiences on Facebook (Facebook Custom
Audiences):
Iberostar Hoteles y Apartamentos S.L., the managing company of the Iberostar
Group brands, processes the data collected through this website and, if you have
given consent for your data to be processed for profiling purposes, through
those collected via a previous relationship with the Iberostar Group (previous
hotel bookings and stays, questions asked, affiliation with loyalty programs,
registered user on the website, …) in order to create your profile as an
Iberostar guest. The purpose of all this is to show, through Facebook,
personalized ads about our products and services to you and other Facebook users
with a similar profile to yours.
To this end, we share identifiers with Facebook that may allow them to recognize
you as a user of their social network (Facebook ID, if we have it, email address
or any identifier that allows Facebook to identify you). Identifiers are sent to
Facebook using coding techniques (irreversible hash function) that do not allow
Facebook to know the piece of data if it is not already in their possession.
We also process data that is related to the interaction of Facebook users with
our ads in order to measure the results of the advertising campaigns on this
social network and to analyze their effectiveness.
This data processing is based on the consent that you have provided for the use
of cookies for profiling and targeted advertising to audiences on social media.
You can obtain detailed information about this processing and about how to
revoke your consent or exercise your rights in our POLICY ON PROFILING AND
ADVERTISING AIMED AT AUDIENCES ON SOCIAL MEDIA.
Profiling and advertising aimed at registered users on Google:
Iberostar Hoteles y Apartamentos S.L., the managing company of the Iberostar
Group brands, processes the data collected through this website and, if you have
given consent for your data to be processed for profiling purposes, through
those collected via a previous relationship with the Iberostar Group (previous
hotel bookings and stays, questions asked, registered user on the website, etc.)
in order to create your profile as an Iberostar guest. The purpose of all this
is to show, through Google services, personalized ads about our products and
services to you and other Google users with a similar profile to yours.
To this end, we share identifiers with Google that may allow them to recognize
you as a registered user of Google (Google ID, if we have it, email address, or
any identifier that allows Google to identify you). Identifiers are sent to
Google using coding techniques (irreversible hash function) that do not allow
Google to know the piece of data if it is not already in their possession.
We also process data that is related to the interaction of registered users of
Google with our ads in order to measure the results of the advertising campaigns
and to analyze their effectiveness.
This data processing is based on the consent that you have provided for the use
of cookies for profiling and targeted advertising to registered users of Google.
You can obtain detailed information about this processing and about how to
revoke your consent or exercise your rights in our POLICY ON PROFILING AND
ADVERTISING AIMED AT REGISTERED USERS OF GOOGLE.
PRIVACY POLICY – CALL CENTER
This privacy policy applies to the processing of data carried out by the
Iberostar Group call center and completes the privacy policy pertaining to the
website www.iberostar.com (hereinafter, the Website).
Who is responsible for processing my personal data? Unless otherwise indicated,
the party responsible for processing data is Iberostar Hoteles & Apartamentos,
S.L., with registered address at Calle General Riera 154, Palma de Mallorca,
Spain. You can contact the Data Protection Representative of the Iberostar Group
at privacy.dpd@grupoiberostar.com.
Why is my data being processed?
1. Handling your request: The telephone number provided in the call request
form on the Website is processed in order to make the call as requested.
This processing is necessary in order to adopt the pre-contractual measures
linked to your request. This telephone number will be deleted once the
request has been addressed and the metrics indicated in the following point
have been taken. The data that you provide to our agent during the call, for
example, to make a reservation or file a complaint, will be processed
according to the terms and conditions and within the scope indicated in the
privacy policy on our Website.
2. Metrics: We prepare statistics from the telephone numbers of the people who
call or who request a call from our call center. These statistics are
produced using aggregated data with the aim of identifying the countries
from or to which calls are made, as well as reviewing the volume of repeat
calls in order to determine the number of calls received from a single
telephone number. This processing is based on our legitimate interest in
measuring the volume of calls received by or made from our call center and
in identifying the markets concerned. When deliberating this interest with
respect to your rights and liberties, it was determined that the processing
had a limited impact on the privacy of the interested parties since it does
not involve collecting new data and is done using aggregated data.
3. Recording the calls: The calls received or made by our agents are recorded
for security and quality management purposes. These recordings are deleted
after a maximum period of 18 months, except when they must be stored longer
in order to manage any possible incidents or complaints. The foregoing is
understood without prejudice to the storage of the recordings for the time
required to handle any possible responsibilities arising from the processing
or the deadlines set by the applicable legal measures. On the one hand, the
recording of the calls is based on our legitimate interest in being able to
verify the content of the conversation held between our clients and agents,
especially in relation to the contracting of products or services and the
management of claims or complaints; on the other hand, it is based on
evaluating and managing the quality of our customer service. If you do not
wish for your call to be recorded, please inform the agent who is helping
you. When deliberating this interest with respect to your rights and
liberties, it was determined that the processing falls within the reasonable
expectations of our clients as it is a widespread practice and that these
recordings could also benefit said clients, for example, in the event of a
discrepancy about the content of a reservation or the management of a claim,
there being no significant threat to their privacy provided they have the
option to oppose their data being processed, the limited number of people
with access to the recordings, and a short storage period.
With whom can we share your data? In general, we will only communicate your data
with your consent when it is necessary to process the reservation correctly,
provide the services requested, or fulfill legal obligations. In the event a
reservation is requested, the data from your request will be received by the
marketer corresponding to the geographical area that your request concerns. Said
marketer will process this data as the party responsible for the processing and
commercial monitoring of your request, the provision of the services requested,
and the fulfillment of their legal obligations. You can find more information
about the data processing carried out by our marketers in the privacy policy on
our Website. The marketers of our hotels are as follows:
* Hotels located in Europe and Africa: PORTAL INTERACTIV, S.L., with address at
C/ General Riera 154, 07010 Palma de Mallorca, Balearic Islands, Spain
(hereinafter, PORTAL INTERACTIV).
* Hotels located in the Americas and the Caribbean: VISIT US, Inc., with
address at Le Jeune Road Suite 704. Coral Gables, FL 33134, USA (hereinafter,
VISIT US), whose representative in Spain is PORTAL VENTAS ON LINE, S.L., with
address at Calle General Riera 154, Palma de Mallorca, Spain.
For how long will we store your data? Notwithstanding the specific storage terms
indicated in the sections above, in general we store the data you provide for as
long as is necessary to handle your request and, in any case, until the
deadlines set in the applicable legal regulations, for example, for accounting
and fiscal matters, and for the time required to handle any possible
responsibilities arising from the processing. We will delete your data once they
are no longer relevant to or necessary for the purposes for which they were
collected.
What are your rights? You have the right to receive confirmation of whether or
not we are processing your personal data and, in such a case, to access the
data. Likewise, you can request for any incorrect data to be rectified or for
incomplete data to be completed; you can also request the removal of your data
when, among other reasons, the data is no longer necessary for the purposes for
which it was collected. In certain circumstances, you can request for the
processing of your data to be limited.
In such a case, we will only process the affected data for the filing,
processing, or response to complaints, or with a view to protect the rights of
other parties. In certain situations and for reasons related to your specific
circumstances, you may object to the processing of your data. In this case, we
will stop processing the data unless legitimate, compelling grounds are given
that prevail over your interests, rights, and liberties, or in order to file,
process, or respond to complaints.
Additionally, under certain circumstances, you may ask for your data to be
transferred to another controller to be processed.
You can revoke the consent you have granted for certain purposes without this
affecting the lawfulness of the processing undertaken before consent was
withdrawn.
You have the right, at any given time, to revoke your consent or oppose the
processing of your data for the purposes of direct marketing, including for the
creation of commercial profiles. In said case, we will cease to process your
personal data for such purposes. You also have the right to object to automated,
individual decision-making that would produce legal effects over you or would
significantly affect you in a similar way when this right exists in accordance
with the stipulations of Article 22 of Regulation (EU) 2016/679.
If you wish to stop receiving commercial communication from the group, you can
use the relevant link contained in our communications or send an email to the
following email address: lopd@iberostar.com.
To request the removal of your commercial profile or the cancellation of your
membership to the loyalty program, send an email to the following email address:
lopd@iberostar.com.
You also have the right to file a complaint with a data protection authority.
You can find the list and the contact information for European data protection
agencies on the European Commission website at
http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
In order to exercise your rights, you must send us a request by post or by email
to the addresses indicated in the section “Who is responsible for processing
your personal data?”
For further information about your rights and how to exercise them in the
privacy portal of the Iberostar Group, visit
https://www.grupoiberostar.com/en/privacy-portal and the Spanish Data Protection
Agency website (http://www.aepd.es).
POLICY ON PROFILING AND ADVERTISING AIMED AT REGISTERED USERS ON GOOGLE
We use Google’s CUSTOMER MATCH service to show advertising about our products
and services to registered users of Google, according to their commercial
profile as a customer and user of Iberostar, or according to the profile created
by Google with its users’ data. A series of personal data processing is carried
out for this purpose, both by Iberostar and by Google, as described below:
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
The data controllers are:
* Iberostar Hoteles y Apartamentos, with registered address at C/ General
Riera, 154, 07010 Palma de Mallorca, Balearic Islands, Spain (hereinafter
IBEROSTAR).
* Google Ireland Limited for users of Google services located in the European
Economic Area or Switzerland, with registered address at Gordon House, Barrow
Street, Dublin 4, Ireland.
* Google LLC for users of Google services located in the United Kingdom, with
registered address at 1600 Amphitheatre Parkway, Mountain View, California
94043, United States.
Hereinafter, we will refer to Google Ireland Limited and Google LLC as GOOGLE.
The scope of the respective responsibilities of IBEROSTAR and GOOGLE with regard
to the data processing that is carried out is indicated below.
If you have any questions or concerns regarding the processing of your data, you
can contact the IBEROSTAR Data Protection Officer
at privacy.dpd@grupoiberostar.com
You can also read more about how GOOGLE processes your data in its privacy
policy, accessible at https://policies.google.com/privacy
2. WHY ARE YOUR DATA PROCESSED?
If you consent, your data will be processed for the following purposes:
a) Development of marketing profiles for Iberostar customers and users
(controller: IBEROSTAR)
b) Grouping Iberostar customers and registered users of GOOGLE (controller:
IBEROSTAR / GOOGLE)
c) Carrying out personalized Iberostar marketing campaigns using GOOGLE services
to show them to their users (controller: IBEROSTAR / GOOGLE)
d) Statistics and analysis of the results of Iberostar marketing campaigns
through GOOGLE service advertisements (controller: IBEROSTAR / GOOGLE)
The processing corresponding to letters b), c) and d) is only carried out if you
are a registered user of Google.
All this data processing is based on the consent that you have provided for the
use of cookies for profiling and advertising aimed at registered users of
Google. You can withdraw your consent at any time, as explained in the “What are
my rights?” section.
You will find more information about each of these types of processing below:
1. Development of marketing profiles for Iberostar customers and users: We
analyze browsing on Iberostar Group websites and data from interactions with
our customers to identify patterns that allow us to define the marketing
profiles that we are interested in targeting.
Information related to web browsing is obtained through the use of cookies
or similar technologies (you can see the cookies that are installed and the
data that is collected in the cookie policy for each of the group’s
websites) and is based on the consent you have given to install these
cookies.
The processing of customer interaction data is only carried out when the
customer has consented to the processing of their personal data for
profiling purposes (more info in the Privacy Policy applicable to the
creation and use of profiles of Iberostar Group customers and users).
The marketing profiles defined are based on objective commercial criteria,
for example, type of customer (family, couple, business, repeat customer,
nationality, etc.), type of products that interest them (hotel category,
board type – bed and breakfast, half board, dates of stay, destinations,
queries made) or membership in loyalty programs.
The data collected through cookies are kept for 395 days to allow us to
assess and consider the profile of our customers and users from one season
to another. Data from hotel stays and other interactions with the group,
which are used to create profiles, are processed and kept in accordance with
our Privacy Policy applicable to the creation and use of profiles of
Iberostar Group customers and users.
2. Grouping Iberostar customers and users through the GOOGLE Customer Match
service:We group our customers and users, who in turn are registered users
of Google, applying the marketing profiles that we calculated previously.
Your inclusion in a certain group (audience) occurs when you visit one of
our websites and the values collected through cookies coincide with the
profile defined for that group or audience. To this end, we share
identifiers with GOOGLE that may allow them to recognize you as a registered
user of Google (your Google ID, if we have it, email address, or any
identifier that allows GOOGLE to identify you) and, in this case, group you
according to our criteria. Identifiers are sent to GOOGLE using coding
techniques (irreversible hash function) that do not allow GOOGLE to know the
piece of data if it is not already in their possession.
If you are not a registered user of Google, your data are not used for this
purpose.
Iberostar is responsible for communicating your identifiers to GOOGLE, and
GOOGLE is responsible for identifying you as a registered user of its
services and including you in a group. The legal basis for this processing
is consenting to the use of cookies for profiling and advertising aimed at
registered users of Google.
GOOGLE will remove your data from a group or audience sixty days after
inclusion. Keep in mind that you may be included in the group again every
time you visit one of our websites if you meet the defined criteria and
provide your consent.
3. Carrying out personalized Iberostar marketing campaigns using Google
services:We can ask GOOGLE to show a specific advertisement to one of the
groups of users that we have created, or to show it to other Google users
who have a similar profile. In order to identify the latter group, GOOGLE
analyzes the data it has on the users included in the groups defined by
IBEROSTAR. GOOGLE is responsible for processing data in line with the
policies and conditions accepted by its users. We do not have access to the
data that GOOGLE may hold about its own registered users which it uses to
create this profile, nor to the profile itself.
If you are not a registered user of Google, your data are not used for this
purpose.
IBEROSTAR is responsible for asking GOOGLE to show a specific advertisement
to a certain group or profile. The legal basis for this processing is
consenting to the use of cookies for profiling and advertising aimed at
Google users and the consent and conditions accepted by parties interested
in becoming registered users of Google.
GOOGLE is responsible for processing its users’ data to identify profiles
similar to the groups created by IBEROSTAR and run our advertisements. You
can find more information about the processing carried out by GOOGLE to
create profiles and running marketing campaigns, and in particular the legal
basis for the processing and the period for which it keeps the data it uses,
in its privacy policy.
4. Statistics and analysis of the results of Iberostar marketing campaigns
through Google services: To allow us to analyze the effectiveness of our
campaigns, GOOGLE provides us with statistical information on the
advertisements displayed (number of times it is displayed, clicks it
receives …).
If, when you access our websites from one of our Google services
advertisements, we obtain any data that allows us to identify you as an
Iberostar customer or user (for example, if we obtain your Google ID through
cookies, or your email address through a form, or if you identify yourself
as a registered user on the website), we will associate you reacting to the
specific advertising campaign with your marketing profile. Like other data
obtained through cookies, information about reactions to campaigns is kept
for 395 days to allow us to assess and consider the profile of our customers
and users from one season to another.
If you are not a registered user of Google, your data are not used for this
processing.
GOOGLE is responsible for processing the information obtained from its
users’ interactions with our advertisements to prepare metrics related to
campaign results. You can find the legal basis that allows GOOGLE to carry
out this processing, as well as the retention periods that it applies to the
processed information in its privacy policy.
IBEROSTAR is responsible for enriching its customers’ marketing profiles
with the information obtained from GOOGLE in relation to the results of the
campaign. The legal basis for this processing is consenting to the use of
cookies for profiling and advertising aimed at registered users of Google.
3. INTERNATIONAL DATA TRANSFERS
IBEROSTAR does not carry out international data transfers. You can check the
data transfers made by GOOGLE to third parties located outside the European
Economic Area and the legal bases for this in GOOGLE’s privacy policy.
4. WHAT ARE YOUR RIGHTS?
You can withdraw the consent given to Iberostar or GOOGLE at any time, without
this affecting the legality of the processing carried out up to the time of
withdrawal of consent, nor the terms of conditions of your use of our websites
or the contracting of our products.
Keep in mind that, even if IBEROSTAR stops processing your data to understand
your marketing profile and show you personalized advertisements through Google
services, GOOGLE may show you an IBEROSTAR advertisement that corresponds to a
general campaign that is not the result of your marketing profile nor grouping
profile created by IBEROSTAR among registered users of Google.
You can withdraw the consent you’ve given to IBEROSTAR to receive personalized
advertising aimed at Google users by indicating this on any of the group’s
websites that you visit, via the cookie consent manager, by deselecting the
“Cookies for profiling and advertisements aimed at Google users” option, or by
withdrawing the consent to create profiles by sending an email
to lopd@iberostar.com.
In the case of GOOGLE, you can find out how to withdraw the consent given in
this privacy policy and the terms and conditions of its services.
You have the right to receive confirmation of whether or not we are processing
your personal data and, in such a case, to access the data. Likewise, you can
request for any incorrect data to be rectified or for incomplete data to be
completed; you can also request the removal of your data when, among other
reasons, the data is no longer necessary for the purposes for which it was
collected.
In certain circumstances, you can request for the processing of your data to be
limited. In such a case, we will only process the affected data for the filing,
processing, or response to complaints, or with a view to protect the rights of
other parties. In certain situations, and for reasons related to your specific
circumstances, you may object to the processing of your data. In this case, we
will stop processing the data unless legitimate, compelling grounds are given
that prevail over your interests, rights, and liberties, or in order to file,
process, or respond to complaints.
Additionally, under certain circumstances, you may ask for your data to be
transferred to another controller to be processed.
You also have the right to oppose the adoption of automated individual decisions
that produce legal effects over you, or significantly affect you in a similar
way, when this right exists pursuant to Article 22 of Regulation (EU) 2016/679.
You also have the right to file a complaint with a data protection authority.
You can find the list and the contact information for European data protection
agencies on the European Commission website
at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
To exercise your rights in respect of IBEROSTAR HOTELES y APARTAMENTOS, S.L.,
you can send us a request by mail to C/ General Riera 154, 07010 Palma de
Mallorca, Balearic Islands, Spain, or by email to our Data Protection Officer
at privacy.dpd@grupoiberostar.com
To exercise your rights in respect of GOOGLE, you must follow the instructions
in this regard in its privacy policy.
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Iberostar Hotels & Resorts is a leading hotel chain that is committed to
developing a responsible tourism model, focused on caring for both people and
the environment. It has more than 100 four- and five-star located in the most
popular vacation destinations in Europe, Africa and America. As part of the
Iberostar hotel portfolio, guests can enjoy beachfront hotels, city hotels and
heritage hotels. In addition, there is the Grand category, the highest level of
luxury and excellence. Enjoy an all-inclusive holiday with your family, partner
or friends at hotels in , Tenerife, on the Costa del Sol, Mexico, the Dominican
Republic, Jamaica or Brazil. Experience the essence of the city at one of our
hotels in Madrid, Barcelona or Lima. Alternatively, immerse yourself in the
history and tradition of destinations like Montenegro.
The portfolio of Iberostar Beachfront Resorts excludes Iberostar’s interests in
Cuba.
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PROMOTIONAL CODE
What is a promotional code and what is it for?
With a discount code or promotional code, you will get other benefits in
addition to the basic rate conditions.
How is it used?
If you already have a code, just enter it in the Promotional Code box and start
the booking process. If the booking meets the conditions for the code, it will
be automatically applied to the booking.
General conditions of use:
* A promotional code can only be applied to the accommodation and board part of
your booking.
* Any discount that is associated with your promotional code cannot be applied
to the complementary product part of your booking.
* Only one promotional code can be applied to any one booking.
* Iberostar reserves the right to apply or not apply a promotional code.
* Apart from the general conditions of use, each promotional code has specific
conditions. These conditions can be seen on the information page of the
campaign or offer relating to the code (for example, code expiry dates and
the hotels to which the code can be applied).
Discount For Residents Of The Balearic Islands
Are you a resident of the Balearic Islands? You can get 10% off the total cost
of your booking.
Discount For Residents Of The Canary Islands
Are you a resident of the Canary Islands? You can get 10% off the total cost of
your booking.
Descuento Residentes Portugal
¿Eres residente en Portugal? Obtén hasta un 10% de descuento sobre el total de
tu reserva.
Cape Verde Resident Discount
Are you a resident of Cape Verde? Get a discount of up to 10% off the total cost
of your booking.
Peru resident discount
Are you a resident of Peru? Get a discount of up to 5% off the total cost of
your booking.
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