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 1. Top > 
 2. Special Features/Campaigns > 
 3. Privacy Policy ｜ Corporate Information


PRIVACY POLICY

Privacy policy

AOKI Inc.
Hirotaka Mori, President and CEO

AOKI Inc. (hereinafter referred to as "the Company") recognizes the importance
of personal information, complies with laws and regulations regarding the
handling of personal information, guidelines set by the government, and other
norms, and manages personal information strictly.

 1. The Company establishes and complies with internal rules in order to
    acquire, use, and provide personal information appropriately, considering
    our business content and scale.
 2. The Company clarifies the purpose of use when acquiring personal
    information, handles it within the range necessary to achieve the specified
    purpose of use, and takes measures to prevent unintended use.
 3. The Company prevents and corrects any leak or loss of, and damage to
    personal information.
 4. The Company has set up a contact point and responds promptly to complaints
    and consultations regarding the handling of personal information.
 5. The Company continuously improves its management system and mechanisms
    regarding the protection of personal information.

For inquiries regarding our personal information protection policy, please visit
our website ((https://www.aoki-style.com   https://www.orihica.com) in the
"Contact Us" section.

Handling of personal information
*For customers to whom China's Personal Information Protection Law
applies, click here, please also refer to this page.


I. PURPOSE OF USE OF PERSONAL INFORMATION

The Company shall use personal information and information on transactions with
the Company for the purposes set forth below.

 1. Regarding personal information relating to customers:
    * For business activities relating to store sales, mail order sales, the
      provision of services, etc., by the Company and its group companies
      (hereinafter referred to as “the Group”), as well as for crime prevention.
    * For the sending of products, catalogs, and direct mail by the Group, as
      well as to provide information on related after-sale services and new
      products and services.
    * For marketing, sales promotions, and the planning of products and services
      as a part of the business activities of the Group, as well as for analysis
      and research relating to these matters, and analysis of product purchases.
    * To analyze Customers’ attributes, trends, services, etc., by acquiring
      camera images as part of our group's sales support activities.
    * For information on other sales of the Group and advertisements,
      promotions, and various events and benefits provided in connection with
      the products, services, and businesses of our business partners.
    * For marketing information, such as questionnaire surveys conducted to
      improve the quality of products and services offered by our group and our
      business partners, analysis/editing/processing to make survey statistical
      information, and providing survey statistical reports to other companies. 
    * For credit management, collection management, and receivables management,
      in relation to transactions with the Group.
    * To engage in joint use of personal information regarding Customers.
    * Other purposes of use announced or of which notice is given when acquiring
      personal information.
 2. Regarding personal information relating to shareholders:
    * For the exercise of rights and the performance of obligations based on the
      Companies Act.
    * For the management of shareholders, such as the creation of records based
      on various laws and ordinances.
 3. Regarding personal information relating to job applicants and recruitment
    activities:
    * For contacting job applicants and persons involved in recruitment
      activities, as well as the provision of information, and other uses that
      are necessary in relation to recruitment and hiring activities.
 4. Regarding personal information relating to officers and employees:
    * For work-related communications, etc., to officers and employees.
    * For the payment of remuneration to officers and employees, the performance
      of human resources and labor management, as well as the provision of
      benefits.
    * For management of the health of officers and employees.
    * To improve business operations and increase efficiency by acquiring camera
      images of executives and employees.
 5. Personal information relating to inquiries:
    * To respond to inquiries made to our company, requests for materials, and
      other requests.


II. PROVISION OF PERSONAL INFORMATION TO THIRD PARTIES

Personal information collected by our company will not be provided to any third
party without the consent of the person to whom the personal information
relates. However, the following situations are exceptions:

 1. When required by law.
 2. When it is necessary to protect the life, body or property of a person and
    it is difficult to obtain the consent of the person to whom the information
    relates.
 3. When it is particularly necessary to improve public health or promote the
    sound development of children, and it is difficult to obtain the consent of
    the person to whom the information relates.
 4. When it is necessary for a national institution or a local public body or an
    entity entrusted by them to cooperate in carrying out the affairs set forth
    in laws and regulations, and there is a risk of hindering performance of
    those affairs if obtaining the consent of the person is required. 


III. JOINT USE OF PERSONAL INFORMATION

We jointly use Customers’ personal information as follows:

 1. Range of joint users
    * The Group companies stated on the Company’s website(Group List）
 2.  Items of personal data subject to joint use
    * Name, address, date of birth, gender, telephone number, e-mail address,
      information on transaction history, etc.
 3. Purpose of joint use
    * Purposes for which consent was obtained from the person at the time of
      acquisition of personal information, and purposes of use of personal
      information disclosed in Section I of this Privacy Policy.
 4. The party responsible for the management of personal data subject to joint
    use:
    * 6-56 Kuzugaya, Tsuzuki-ku, Yokohama 224-8588 Japan
      AOKI Holdings Inc.
      Representative Director and President Haruo Tamura


IV. OUTSOURCING OF BUSINESS RELATING TO THE HANDLING OF PERSONAL DATA

The Company may outsource the following personal data handling operations to
entities inside of the Group and subcontractors outside of the Group, to the
extent necessary to achieve the purpose of use of the personal information we
have collected. We will take appropriate safety measures and supervise the
subcontractors.

 1. Registration and revision of customer data
 2. Printing and mailing of direct mail, etc.
 3. Mailing of mail order products, etc., payment settlements
 4. Other administrative work within the scope necessary to achieve the purpose
    of use.


V. VOLUNTARY PROVISION OF PERSONAL INFORMATION

Providing personal information to our company is voluntary. However, if you do
not provide it, we may not be able to respond to your inquiries.


VI. PROCEDURES SUCH AS DISCLOSURE OF PERSONAL INFORMATION

Our company will respond to requests for disclosure, correction, suspension of
use, etc. (hereinafter referred to as "disclosure, etc.") of retained personal
data as follows:

 1.  Contact point for requests for disclosure, etc.
    * Please contact the address in the disclosure request form listed below.
 2. Documents, etc., to be submitted
    1. Documents specified by the Company
       Request for disclosure of retained personal data (PDF version) You can
       download ithere
       Invoice for correction of retained personal data (PDF version) You can
       download it here
       Request for suspension of use of retained personal data(PDF version) You
       can download it here
    2. Documents for identity verification (copy of official documents, such as
       a driver's license and passport)
 3.  Who can make requests for disclosure, etc.
    1. The individual to whom the data relates
    2.  A legal representative of a minor or a guardian of an adult
    3. A representative personally entrusted by the customer with making
       requests for disclosure, etc.
 4. Method of Requests for Disclosure and Response
    * Please request disclosure, etc., by postal mail.
    * We will send a written response to the address of the applicant stated in
      the application form.
      *If you would like a response by a method other than in writing, please
      refer the "Contact Us" section of our website(https://www.aoki-style.com  
      https://www.orihica.com) 
 5. Address for sending the disclosure request form
    6-56 Kuzugaya, Tsuzuki-ku, Yokohama 224-8588 Japan
    AOKI Holdings Inc. Group Contact Center


VII. INQUIRY WINDOW

For matters related to our public relations and investor relations, as well as
complaints and various other inquiries, please contact the following contact
point or the nearest store.

【The information desk】
AOKI Free Call
0800-123-6348 10: 00-17: 00 (excluding the year-end and New Year holidays)


VIII. WEB PRIVACY POLICY

The privacy policy for the Group’s website is established separately. Please
check it on this page.


IX. REVISION OF THIS POLICY

The Company may review and revise this Privacy Policy as appropriate.
In the event of revisions, we will inform you by displaying them on our website
or by other appropriate method.  

Enactment date: May 20, 2015
Last revised: November 1, 2023

 * Corporate Information
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Corporate Information

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 * User Guide Click here for how to use the Online shop
   We will inform you about the delivery date, payment method, returns /
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   If you have any questions, please feel free to contact us.

Displayed Prices Pricing Suits, Formal, coats, Jacket, and women's bottoms are
available from 2024.01.22 to 2024.06.16.
Our old prices for products sold for four weeks or more and products other than
those listed above are our old prices that have been sold for a considerable
period of time recently. WEB Price Retail pricing at the AOKI online shop.
*Retail prices and sale content may differ with those at physical stores.

User Guide

 * User's guide Top
 * Size guide
 * Item Alterations
 * [Payment Methods]
 * Shipping
 * Cancellation / Return / Exchange

AOKI service

 * AOKI service Top
 * Membership
 * About Point
 * Chat Styling service
 * Store pick-up service
 * item reservation service
 * AOKI rental service
 * Services for corporate Customers

Corporate Information

 * Corporate information Top
 * Company Overview
 * For Shareholders and Investors
 * Fresh Grads Recruitment
 * Midway, part-time job
 * For Companies and Corporations

 * FAQ
 * Inquiries
 * Member Agreement
 * Privacy Policy
 * Social Media Policy
 * Customer Harassment Policy
 * Display based on the Specified Commercial Transactions Law

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