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Submission: On February 08 via manual from CA — Scanned from CA
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Submission: On February 08 via manual from CA — Scanned from CA
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<!-- <span class="badge-label">bestseller</span> -->
<h2 class="section__title mt-1">Managing Toxic And Other Employees Who Have Attitude Issues</h2>
<h4 class="widget-title mt-2"><i class="la la-calendar" style="font-size: 24px;"></i>February 08, 2023 | EST : 01:00 PM | PST : 10:00 AM </h4>
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<li><i class="fa fa-hashtag"></i>AT2975</li>
<li><i class="fa fa-bullhorn"></i> <a href="#speaker-profile" class="js-anchor-link">Pete Tosh</a></li>
<li><i class="fa fa-signal"></i> Advanced</li>
<li><i class="fa fa-clock-o"></i> 60 min</li>
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<p style="color: rgb(4, 101, 196);">Course "Managing Toxic And Other Employees Who Have Attitude Issues" has been pre-approved by HRCI as eligible for 1 credits towards a participant's recertification upon full completion.</p>
<small style="font-size: 70%;">*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.</small>
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<h3 class="description__title course-detail__title">Overview of the webinar</h3>
<p style="text-align: justify;">Most organizations have employees who on occasion:</p>
<ul>
<li style="text-align: justify;">Complain & gossip excessively</li>
<li style="text-align: justify;">Use inappropriate language</li>
<li style="text-align: justify;">Are mildly insubordinate</li>
</ul>
<p style="text-align: justify;">But Toxic Employees have interpersonal styles that demonstrate a pattern of counter-productive work behaviors. While </p>
<p style="text-align: justify;">Emotionally Intelligent employees being aware of their feelings & those of others exhibit a pattern of appropriate self-management.</p>
<p style="text-align: justify;">The toxic employee problem is surprisingly prevalent with research showing:</p>
<ul>
<li style="text-align: justify;">95% of employees have & 64% are currently working with a toxic employee</li>
<li style="text-align: justify;">50% of employees have thought of quitting & 12% did because of a toxic employee</li>
<li style="text-align: justify;">25% of employees have reduced their work effort due to a toxic employee</li>
<li style="text-align: justify;">20% of employees feel they are a target weekly & 10% of employees see toxic behavior daily</li>
</ul>
<p style="text-align: justify;">Toxic employees cause significant overt, covert, people-related & financial damage with their visible behavior just being the tip</p>
<p style="text-align: justify;"> of the iceberg. For example, in one organization the day a former employee left the organization is considered one of their annual holidays.</p>
</div>
<!-- end description-wrap -->
<div class="requirement-wrap audience-wrap">
<h3 class="requirements__title course-detail__title">Area Covered In The Webinar</h3>
<p>I. Human & Financial Costs Resulting from Toxic Employees</p>
<ul>
<li>Toxic Employees Create:</li>
<li>Chaos & unnecessary complexity</li>
<li>Overt damage</li>
<li>Covert damage</li>
<li>Strife, stress & emotional damage</li>
<li>Productivity, quality & financial losses</li>
</ul>
<p>II. The A, B, C’s Related to Toxic Employees</p>
<ul>
<li>Employee attitudes</li>
<li>Employee behaviors</li>
<li>Consequences that managers can exert</li>
</ul>
<p>III. The Psyche of a Toxic Employee</p>
<ul>
<li>Frequently seen toxic behaviors</li>
<li>Utilize ‘star status’ & technical expertise to intimidate & manipulate</li>
<li>Chameleon who knows who to flatter & who he/she can abuse Turn their toxicity on & off depending on the impression they want to make</li>
<li>Three common forms of toxic behavior</li>
</ul>
<p>IV. Common Reactions to Toxic Employees That Frequently Don’t Work </p>
<ul>
<li>Restructuring his/her job to accommodate the toxic employee</li>
<li>Tolerating toxic employees who bring rare expertise or experience</li>
<li>Not assertively seeking feedback from employees as to whether there is toxic behavior in the workplace</li>
<li>Not communicating to all employees, the specific behaviors that will not be tolerated – with associated consequences</li>
</ul>
<p>V. Effective Approaches for Addressing & Preventing Toxicity</p>
<p>Organization-wide strategies:</p>
<ul>
<li>Making positive interpersonal behavior an organizational value</li>
<li>Evaluating interpersonal behavior as a part of the performance appraisal system</li>
<li>Training leaders in how to address toxic behavior</li>
<li>Using behavioral-based interview questions to screen toxic applicants</li>
<li>Exit interviewing to identify any toxic behavior in the workplace</li>
</ul>
<p>Departmental & team strategies:</p>
<ul>
<li>Defining appropriate interpersonal interactions with behavior-specific descriptions & standards</li>
<li>Using team discussions & role plays to clarify the application of the behavioral descriptions & standards</li>
<li>Utilizing a 360-degree feedback process to assess the work environment</li>
</ul>
<p>One-on-one strategies:</p>
<ul>
<li>Stating explicitly that the behavior is not acceptable & why</li>
<li>Describing both the unacceptable & acceptable behavior</li>
<li>Asking the employee to commit to & describe how he/she will change his/her behavior</li>
<li>Frequent, targeted counseling feedback</li>
<li>Executive coaches</li>
<li>Progressive discipline</li>
<li>Termination</li>
</ul>
<p>But even terminations are not a cure-all because the:</p>
<ul>
<li>Toxic-enabling people & organizational culture tendencies may remain</li>
<li>Employees may still be resentful of the way they were treated by the employee & the time it took the organization to react</li>
<li>Expertise & experience of the toxic employee are lost</li>
</ul>
</div>
<!-- end requirement-wrap -->
<div class="requirement-wrap">
<h3 class="requirements__title course-detail__title">Why should you attend?</h3>
<p style="text-align: justify;">Clever toxic employees:</p>
<ul>
<li style="text-align: justify;">Utilize their technical expertise to intimidate & manipulate</li>
<li style="text-align: justify;">Know who to flatter & who they can abuse</li>
<li style="text-align: justify;">Turn their toxicity on & off depending on the impression they want to make </li>
</ul>
<p style="text-align: justify;">Unfortunately, organizations can work against themselves & even promote toxicity by:</p>
<ul>
<li style="text-align: justify;">Restructuring his/her job to accommodate a toxic employee</li>
<li style="text-align: justify;">Tolerating toxic employees who have valued expertise</li>
<li style="text-align: justify;">Not assertively seeking employee feedback as to whether there is toxic behavior in the workplace.</li>
<li style="text-align: justify;">Not communicating to all employees the specific interpersonal behaviors that will not be tolerated – with the associated consequences.</li>
</ul>
<p style="text-align: justify;">Managers sometimes attempt to fix this type of problem by addressing a toxic employee's attitude and while a toxic employee's attitude certainly affects his/her behavior, managers usually find that
controlling an employee's attitude is next to impossible.</p>
<p style="text-align: justify;">Managers can be much more effective by:</p>
<ul>
<li style="text-align: justify;">Discussing the specific behaviors that are negatively impacting other employees and/or the organization</li>
<li style="text-align: justify;">Using positive & negative consequences to influence that behavior</li>
</ul>
</div>
<!-- end requirement-wrap -->
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<h3 class="requirements__title course-detail__title">Who Will Benefit?</h3>
<p>Anyone with managerial or leadership responsibility</p>
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<h3 class="instructor__title"><a href="/speaker/111">Pete Tosh</a>
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<p class="instructor__subtitle mt-1">Years of Experience: <b class="pl-1">35+ years</b></p>
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<p class="instructor__text"> Pete Tosh is Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines: • Implementing Strategic
HR Initiatives • Maximizing Leadership Effective </p>
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* info@edcapco.com * 0 * Log In * Home * Learn online * BFSI Training * HR Training * Life Sciences * Certification * Blog * Contact * Register * home * about * Learners * BFSI Collections * HR Collections * For Enterprise * For Teams * For Campus * For Government * Leadership * Contact Join for Free MANAGING TOXIC AND OTHER EMPLOYEES WHO HAVE ATTITUDE ISSUES FEBRUARY 08, 2023 | EST : 01:00 PM | PST : 10:00 AM * AT2975 * Pete Tosh * Advanced * 60 min Course "Managing Toxic And Other Employees Who Have Attitude Issues" has been pre-approved by HRCI as eligible for 1 credits towards a participant's recertification upon full completion. *The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. OVERVIEW OF THE WEBINAR Most organizations have employees who on occasion: * Complain & gossip excessively * Use inappropriate language * Are mildly insubordinate But Toxic Employees have interpersonal styles that demonstrate a pattern of counter-productive work behaviors. While Emotionally Intelligent employees being aware of their feelings & those of others exhibit a pattern of appropriate self-management. The toxic employee problem is surprisingly prevalent with research showing: * 95% of employees have & 64% are currently working with a toxic employee * 50% of employees have thought of quitting & 12% did because of a toxic employee * 25% of employees have reduced their work effort due to a toxic employee * 20% of employees feel they are a target weekly & 10% of employees see toxic behavior daily Toxic employees cause significant overt, covert, people-related & financial damage with their visible behavior just being the tip of the iceberg. For example, in one organization the day a former employee left the organization is considered one of their annual holidays. AREA COVERED IN THE WEBINAR I. Human & Financial Costs Resulting from Toxic Employees * Toxic Employees Create: * Chaos & unnecessary complexity * Overt damage * Covert damage * Strife, stress & emotional damage * Productivity, quality & financial losses II. The A, B, C’s Related to Toxic Employees * Employee attitudes * Employee behaviors * Consequences that managers can exert III. The Psyche of a Toxic Employee * Frequently seen toxic behaviors * Utilize ‘star status’ & technical expertise to intimidate & manipulate * Chameleon who knows who to flatter & who he/she can abuse Turn their toxicity on & off depending on the impression they want to make * Three common forms of toxic behavior IV. Common Reactions to Toxic Employees That Frequently Don’t Work * Restructuring his/her job to accommodate the toxic employee * Tolerating toxic employees who bring rare expertise or experience * Not assertively seeking feedback from employees as to whether there is toxic behavior in the workplace * Not communicating to all employees, the specific behaviors that will not be tolerated – with associated consequences V. Effective Approaches for Addressing & Preventing Toxicity Organization-wide strategies: * Making positive interpersonal behavior an organizational value * Evaluating interpersonal behavior as a part of the performance appraisal system * Training leaders in how to address toxic behavior * Using behavioral-based interview questions to screen toxic applicants * Exit interviewing to identify any toxic behavior in the workplace Departmental & team strategies: * Defining appropriate interpersonal interactions with behavior-specific descriptions & standards * Using team discussions & role plays to clarify the application of the behavioral descriptions & standards * Utilizing a 360-degree feedback process to assess the work environment One-on-one strategies: * Stating explicitly that the behavior is not acceptable & why * Describing both the unacceptable & acceptable behavior * Asking the employee to commit to & describe how he/she will change his/her behavior * Frequent, targeted counseling feedback * Executive coaches * Progressive discipline * Termination But even terminations are not a cure-all because the: * Toxic-enabling people & organizational culture tendencies may remain * Employees may still be resentful of the way they were treated by the employee & the time it took the organization to react * Expertise & experience of the toxic employee are lost WHY SHOULD YOU ATTEND? Clever toxic employees: * Utilize their technical expertise to intimidate & manipulate * Know who to flatter & who they can abuse * Turn their toxicity on & off depending on the impression they want to make Unfortunately, organizations can work against themselves & even promote toxicity by: * Restructuring his/her job to accommodate a toxic employee * Tolerating toxic employees who have valued expertise * Not assertively seeking employee feedback as to whether there is toxic behavior in the workplace. * Not communicating to all employees the specific interpersonal behaviors that will not be tolerated – with the associated consequences. Managers sometimes attempt to fix this type of problem by addressing a toxic employee's attitude and while a toxic employee's attitude certainly affects his/her behavior, managers usually find that controlling an employee's attitude is next to impossible. Managers can be much more effective by: * Discussing the specific behaviors that are negatively impacting other employees and/or the organization * Using positive & negative consequences to influence that behavior WHO WILL BENEFIT? Anyone with managerial or leadership responsibility ABOUT THE SPEAKER PETE TOSH Years of Experience: 35+ years Pete Tosh is Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines: • Implementing Strategic HR Initiatives • Maximizing Leadership Effective Read more ENROLLMENT OPTIONS LIVE 1 Attendee - $199 2 Attendees - $299 3 Attendees - $399 4 Attendees - $499 5 Attendees - $599 6 Attendees - $699 7 Attendees - $799 8 Attendees - $899 9 Attendees - $999 Show More Live plus recorded session $279 Live Plus Transcript session $249 ON DEMAND Downloadable recorded session $239 Transcript - $159 COMBO PACK Downloadable Plus Transcript session $378 Group Session For 10 Attendees $1029 Group Session For More Than 10 Attendees $1499 buy this webinar DOWNLOAD BROCHURE Download Brochure * For group or any booking support, contact: * info@edcapco.com COMPANY * About * What We Offer * subscribe COMMUNITY * Learners * Tech Blog * Blog MORE * Terms * Privacy * Refund © 2022 edcapco. 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