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Submitted URL: https://1105info.com/portal/wts/ucmcmQek%7CO-bcBnMcD2s-d-Tvbqwb9n3%7CTf8e~bod
Effective URL: https://virtualizationreview.com/webcasts/2023/04/sendbird-the-key-to-incredible-customer-experiences.aspx?tc=page0&pc=C23187E05&...
Submission: On April 28 via manual from US — Scanned from DE
Effective URL: https://virtualizationreview.com/webcasts/2023/04/sendbird-the-key-to-incredible-customer-experiences.aspx?tc=page0&pc=C23187E05&...
Submission: On April 28 via manual from US — Scanned from DE
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<h4 id="ph_pcontent1_0_Title" class="title">The Key to Incredible Customer Experiences Comes From Controlling Communications at the Core</h4>
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<p><b>Date:</b> Thursday, April 27 at 11am PT / 2pm ET</p>
<p>Omnichannel customer contact may seem accommodating, but it can lead to fragmented communications. To provide robust communication, including text, voice, images, and <b>real-time video for calls and live streaming,</b> it’s
ideal to have only one channel, and the best place for that is in your own app. Going beyond simple chat messaging opens doors to customer engagement and retention.</p>
<p>Increasing app downloads is great, but daily engagement, dwell time, live interaction, and conversion metrics reflect true success.</p>
<p>In this session, we’ll explore what a robust customer interaction suite looks like, how metrics reflect success, and how to integrate real-time communication into your app to reduce the cost of legacy channels like SMS offered by
traditional Communications Platforms as a Service (CPaaS) vendors.</p>
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<span class="aboutpresenterbio"><b>Howard M. Cohen, Sr. Resultant, The TechChannel Partners' Results Group</b></span><br>
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<span class="aboutpresenterbio">Howard is a 40+ year executive veteran of the Information Technology industry who today writes for and about the IT channel. He’s a frequent speaker at IT industry events that include Microsoft
Inspire, Citrix Synergy/Summit, ConnectWise IT Nation, ChannelPro Forums, Cloud Partners Summit, MicroCorp One-On-One, and CompTIA ChannelCon, frequently hosts and presents webinars for many vendors and publications.</span><br>
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<option value="1632" isother="False" ineu="False">St Pierre </option>
<option value="1633" isother="False" ineu="False">St Vincent </option>
<option value="1634" isother="False" ineu="False">Sudan </option>
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<option value="1639" isother="False" ineu="False">Syria </option>
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Advanced Search * Home * Papers * Webcasts * Newsletters * Advertise * Summits * More * News * How-To * Dan's Take * VMworld 2013 * Virtual Insider * Everyday Virt * Paul on Hyper-V * How To Guy * Cloud Report * Admin * Apps * Backup * Desktop * Server * Storage * White Papers * Webcasts * Advertise * Contact Us * Site Map * * * * * THE KEY TO INCREDIBLE CUSTOMER EXPERIENCES COMES FROM CONTROLLING COMMUNICATIONS AT THE CORE Date: Thursday, April 27 at 11am PT / 2pm ET Omnichannel customer contact may seem accommodating, but it can lead to fragmented communications. To provide robust communication, including text, voice, images, and real-time video for calls and live streaming, it’s ideal to have only one channel, and the best place for that is in your own app. Going beyond simple chat messaging opens doors to customer engagement and retention. Increasing app downloads is great, but daily engagement, dwell time, live interaction, and conversion metrics reflect true success. In this session, we’ll explore what a robust customer interaction suite looks like, how metrics reflect success, and how to integrate real-time communication into your app to reduce the cost of legacy channels like SMS offered by traditional Communications Platforms as a Service (CPaaS) vendors. Register now! About the Presenter: Howard M. Cohen, Sr. Resultant, The TechChannel Partners' Results Group Howard is a 40+ year executive veteran of the Information Technology industry who today writes for and about the IT channel. He’s a frequent speaker at IT industry events that include Microsoft Inspire, Citrix Synergy/Summit, ConnectWise IT Nation, ChannelPro Forums, Cloud Partners Summit, MicroCorp One-On-One, and CompTIA ChannelCon, frequently hosts and presents webinars for many vendors and publications. Sponsored by The JavaScript is not enabled! The form will not function properly, please enable JavaScript and reload the page. 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