inlux.info
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178.62.246.29
Public Scan
Submitted URL: https://is.gd/24shein_de
Effective URL: https://inlux.info/reviews/shein.com?utm_campaign=iG1dLgDNVJ&utm_medium=silka_post1
Submission: On November 26 via manual from DE — Scanned from DE
Effective URL: https://inlux.info/reviews/shein.com?utm_campaign=iG1dLgDNVJ&utm_medium=silka_post1
Submission: On November 26 via manual from DE — Scanned from DE
Form analysis
6 forms found in the DOMName: glb_search — GET /search
<form name="glb_search" method="GET" action="/search" class="form header__search__form search-form__form" id="header__search__form" target="_top">
<input name="keyword" id="keyword" class="header__search__keyword search-form__keyword form__input ui-autocomplete-input" type="text" placeholder="Enter a website, business, or keyword" value="" required="" tabindex="0"
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<button class="button header__search__form__button search-form__button" tabindex="0" aria-label="Sitejabber search">
<i class="custom-icon-search search-form__icon" aria-hidden="true"></i>
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<input type="hidden" name="_csrf" value="">
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POST /bookmark/1406069
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<div class="input textarea"><label class="form__label" for="UrlsBookmarkCommentBookmarkfa3e82a8c466b2170c7964b2741181f9">Add a note (optional - e.g. to review, to try)</label><textarea name="UserUrlBookmark[comment]"
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<button class="button button--primary" id="submit_bookmark_button_Bookmarkfa3e82a8c466b2170c7964b2741181f9" type="submit">Bookmark</button>
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POST /reviews/shein.com
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<div style="display:none;"><input type="hidden" name="_method" value="POST"></div>
<div class="hidden">
<div class="input text"><input type="text" name="page" class="form__input url-reviews__filters__form__page validator" aria-hidden="true" aria-label="page value" tabindex="-1" id="page" value="1"></div>
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<div class="search-sort">
<div class="search-sort__search search-form url-reviews__search">
<div class="input text"><input type="text" name="search" aria-label="Search reviews by keyword" class="form__input search-form__keyword search-sort__search__keyword validator" placeholder="Search reviews" id="search"></div> <button
aria-label="filter reviews by keyword" class="button search-sort__search__button url-reviews__search__link search-form__button" id="filters_button"
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<div class="search-sort__sort">
<div class="input select"><label class="modern-select__label" for="sort">Sort by:</label><select name="sort" aria-label="Sort reviews by" class="search-sort__sort__dropdown modern-select validator validator" id="sort" style="display: none;">
<option value="relevant">Relevant</option>
<option value="published">Newest to Oldest</option>
<option value="num_positive_votes">Helpful</option>
<option value="rating">Rating</option>
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<div id="sortSelectBoxIt" class="selectboxit search-sort__sort__dropdown modern-select validator validator selectboxit-enabled selectboxit-btn" name="sort" tabindex="0" unselectable="on">
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<div id="sortSelectBoxItText" class="selectboxit-text" unselectable="on" data-val="relevant" aria-live="polite" style="max-width: 217.953px;">Relevant</div>
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<div id="sortSelectBoxItArrow" class="selectboxit-arrow custom-icon-caret-down" unselectable="on"></div>
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<ul id="sortSelectBoxItOptions" class="selectboxit-options selectboxit-list" tabindex="-1" role="listbox" aria-hidden="true">
<li data-id="0" data-val="relevant" data-disabled="false" class="selectboxit-option selectboxit-option-first selectboxit-selected" role="option">
<a class="selectboxit-option-anchor" href="/nofollow" role="button" aria-label="open select"><span class="selectboxit-option-icon-container"><i class="selectboxit-option-icon selectboxit-container"></i></span>Relevant</a></li>
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<a class="selectboxit-option-anchor" href="/nofollow" role="button" aria-label="open select"><span class="selectboxit-option-icon-container"><i class="selectboxit-option-icon selectboxit-container"></i></span>Newest to Oldest</a></li>
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<a class="selectboxit-option-anchor" href="/nofollow" role="button" aria-label="open select"><span class="selectboxit-option-icon-container"><i class="selectboxit-option-icon selectboxit-container"></i></span>Helpful</a></li>
<li data-id="3" data-val="rating" data-disabled="false" class="selectboxit-option selectboxit-option-last" role="option">
<a class="selectboxit-option-anchor" href="/nofollow" role="button" aria-label="open select"><span class="selectboxit-option-icon-container"><i class="selectboxit-option-icon selectboxit-container"></i></span>Rating</a></li>
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<div class="url-reviews__flex mt-30">
<div class="url-reviews__filters url-reviews__filters--rating">
<h3 class="url-reviews__filters__title">Rating</h3>
<div class="url-reviews__filters__histogram">
<div class="histogram histogram--digits-4 histogram--form">
<div class="input checkbox checkbox--light checkbox--orange"><label for="url-filterrating-0">
<div class="checker" id="uniform-url-filterrating-0"><span><input type="checkbox" name="rating[5]" value="5" class="form__checkbox histogram__checkbox validator" id="url-filterrating-0"></span></div><span class="histogram__stars">5
stars</span> <span class="histogram__item"><span class="histogram__item histogram__item--percentage" style="width:26%"></span></span> <span class="histogram__count">1,283</span>
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<div class="input checkbox checkbox--light checkbox--orange"><label for="url-filterrating-1">
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stars</span> <span class="histogram__item"><span class="histogram__item histogram__item--percentage" style="width:8%"></span></span> <span class="histogram__count">390</span>
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<div class="input checkbox checkbox--light checkbox--orange"><label for="url-filterrating-2">
<div class="checker" id="uniform-url-filterrating-2"><span><input type="checkbox" name="rating[3]" value="3" class="form__checkbox histogram__checkbox validator" id="url-filterrating-2"></span></div><span class="histogram__stars">3
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<div class="url-reviews__filters url-reviews__filters--dropdowns">
<h3 class="url-reviews__filters__title">Timeframe</h3>
<div class="input select"><select name="timeframe" aria-label="Search reviews by timeframe" class="modern-select url-reviews__filters__item validator validator" id="timeframe" style="display: none;">
<option value="">All time</option>
<option value="7">Past week</option>
<option value="30">Past month</option>
<option value="180">Past 6 months</option>
<option value="365">Past year</option>
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<a class="selectboxit-option-anchor" href="/nofollow" role="button" aria-label="open select"><span class="selectboxit-option-icon-container"><i class="selectboxit-option-icon selectboxit-container"></i></span>Past week</a></li>
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<a class="selectboxit-option-anchor" href="/nofollow" role="button" aria-label="open select"><span class="selectboxit-option-icon-container"><i class="selectboxit-option-icon selectboxit-container"></i></span>Past month</a></li>
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<a class="selectboxit-option-anchor" href="/nofollow" role="button" aria-label="open select"><span class="selectboxit-option-icon-container"><i class="selectboxit-option-icon selectboxit-container"></i></span>Past year</a></li>
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<div class="url-reviews__filters url-reviews__filters--other">
<h3 class="url-reviews__filters__title">Other</h3>
<div class="input checkbox checkbox--light"><input type="hidden" name="filter[]" value="0"><label for="filter-verified_purchase">
<div class="checker" id="uniform-filter-verified_purchase"><span><input type="checkbox" name="filter[]" value="verified_purchase" class="form__checkbox url-reviews__filters__item validator" id="filter-verified_purchase"></span></div>
Verified purchase
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<div class="input checkbox checkbox--light"><input type="hidden" name="filter[]" value="0"><label for="filter-media">
<div class="checker" id="uniform-filter-media"><span><input type="checkbox" name="filter[]" value="media" class="form__checkbox url-reviews__filters__item validator" id="filter-media"></span></div>Contains image or video
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<div class="input checkbox checkbox--light"><input type="hidden" name="filter[]" value="0"><label for="filter-english">
<div class="checker" id="uniform-filter-english"><span><input type="checkbox" name="filter[]" value="english" class="form__checkbox url-reviews__filters__item validator" id="filter-english"></span></div>English only
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<div class="tag-filters url-reviews__tags">
<p class="tag-filters__heading">Reviews that mention popular keywords</p>
<span class="tag-filters__filter" data-keyword="customer service" tabindex="0" role="button" aria-label="customer service"> customer service (1135) </span>
<span class="tag-filters__filter" data-keyword="phone number" tabindex="0" role="button" aria-label="phone number"> phone number (117) </span>
<span class="tag-filters__filter" data-keyword="credit card" tabindex="0" role="button" aria-label="credit card"> credit card (117) </span>
<span class="tag-filters__filter" data-keyword="return label" tabindex="0" role="button" aria-label="return label"> return label (66) </span>
<span class="tag-filters__filter" data-keyword="post office" tabindex="0" role="button" aria-label="post office"> post office (48) </span>
<span class="tag-filters__filter" data-keyword="shopping experience" tabindex="0" role="button" aria-label="shopping experience"> shopping experience (78) </span>
<span class="tag-filters__filter" data-keyword="quality products" tabindex="0" role="button" aria-label="quality products"> quality products (40) </span>
<span class="tag-filters__filter" data-keyword="product quality" tabindex="0" role="button" aria-label="product quality"> product quality (26) </span>
<span class="tag-filters__filter" data-keyword="delivery time" tabindex="0" role="button" aria-label="delivery time"> delivery time (42) </span>
<span class="tag-filters__filter" data-keyword="lace dress" tabindex="0" role="button" aria-label="lace dress"> lace dress (21) </span>
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Name: glb_search — GET /faq/shein.com
<form name="glb_search" method="GET" action="/faq/shein.com" class="url-qa__search__form search-form__form form" target="_top">
<input name="search" class="url-qa__search__keyword search-form__keyword search-sort__search__keyword form__input ui-autocomplete-input" type="text" placeholder="Search Q&A" value="" aria-label="Search questions by keyword" autocomplete="off">
<button class="button search-sort__search__button url-qa__search__link button search-form__button" aria-label="Search" error="app.ajaxError(XMLHttpRequest);"
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</form>
POST /ask-question
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<div style="display:none;"><input type="hidden" name="_method" value="POST"></div>
<h3 class="url-qa__form__title"> Can’t see your question? Ask to get answers from the SHEIN staff and other customers. </h3>
<div class="input textarea"><textarea name="content" class="form__textarea url-qa__form__content validator" aria-label="Hi, what would you like to know about this business?" id="url-qa__form__content" maxlength="150"
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<div class="url-qa__form__flex">
<div class="input checkbox form__checkbox--orange url-qa__form__checkbox"><input type="hidden" name="subscribe" value="0"><label class="form__label" for="url-qa__form__subscribe">
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</div>
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* Login * Signup For Business * Login * Signup Write a Review For Business For Business * Log in * Browse Businesses * Categories * Best of 2024 * Guides * How to Spot a Trustworthy Website * Dating Apps * Shopping Discount Fashion * Discount Clothing * Discount Designer Clothing * Affordable Wedding Dresses * Affordable Activewear for Women * Plus-Size Swimwear * COVID-19 Resources * Resources * Write a Review * Request a Review * Backed by the National Science Foundation * For Business * Clothing & Fashion * Clothing * Women's Clothing * Share Share on Facebook Share on Twitter Done * Bookmark SHEIN Add a note (optional - e.g. to review, to try) Bookmark Cancel SHEIN 1.8 (4,888 reviews) * UNSOLICITED 4,540 reviews * UNSOLICITED - VERIFIED PURCHASE 268 reviews * SOLICITED - VERIFIED PURCHASE 80 reviews www.shein.com Write a Review Ask a Question Write a Review Ask a Question OVERVIEW SHEIN has a rating of 1.8 stars from 4,888 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 2224th among Women's Clothing sites. * Service 1557 * Value 1455 * Shipping 1545 * Returns 1150 * Quality 1380 This company responds to reviews on average within 26 days Positive reviews (last 12 months): 0.5% Positive 1 Neutral – 0 Negative 204 View ratings trends 992 See all photos * Reviews * Q&A How would you rate SHEIN? Top Positive Review “DON'T BUY A GIFT CARD” Eve P. 12/25/23 My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases. If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam. Shein reached out and rectified my issue and they were super quick, too! I'm changing my review to 5 stars. Super impressed! Show more See positive reviews Top Critical Review “BIG FRAUD COMPANY” S S. 9/17/24 Guys stay away from SHEIN company. Big Fraud. I bought few items and size was not ok so when I returned within time frame they lied and did not refund my money, also took items. Customer service is pathetic. I wish they close the business in canada atleast. Show more See critical reviews REVIEWS (4,888) Sort by:RelevantNewest to OldestHelpfulRating Relevant * Relevant * Newest to Oldest * Helpful * Rating RATING 5 stars 1,283 4 stars 390 3 stars 261 2 stars 408 1 star 2,546 TIMEFRAME All timePast weekPast monthPast 6 monthsPast year All time * All time * Past week * Past month * Past 6 months * Past year OTHER Verified purchase Contains image or video English only Reviews that mention popular keywords customer service (1135) phone number (117) credit card (117) return label (66) post office (48) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21) S S. Canada 1 review 1 helpful vote * Follow S S. * Send Message * Share Review * “Big Fraud company” September 17th, 2024 Guys stay away from SHEIN company. Big Fraud. I bought few items and size was not ok so when I returned within time frame they lied and did not refund my money, also took items. Customer service is pathetic. I wish they close the business in canada atleast. * Comment * Thank you Helpful (1) Thank you molly m. – SHEIN Rep 9/18/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Sharon C. Texas 1 review 1 helpful vote * Follow Sharon C. * Send Message * Share Review * “DO Not Order” August 20th, 2024 They sent half of my items. Have not refunded the money. No phone number to contact. Do NOT trust this company! There's no way of getting your money back. This place is a scam. The clothes that arrived look very cheap and thin. Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (1) Thank you molly m. – SHEIN Rep 8/21/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Julie K. New Jersey 1 review 0 helpful votes * Follow Julie K. * Send Message * Share Review * “They cheat and do not honor what they say on their site.” October 25th, 2024 HORRIBLE customer service and liars. I ordered something and changed my mind within am hour or two. According to their website, orders can be canceled if they have not shipped. I had just placed the order and nothing had happened with it yet but they told me that they could not cancel the order. They told me several times and the responses seemed to be automatic replies that haven't even really read my message. I will never order from SHEIN again and I will be happy to share my experience with othersto save other people from experiencing the grief that I'm going through now. Tip for consumers: Their site says that you can cancel the order up until the time that it ships but this is not true. I tried to cancel mine before they did anything with the order and they refused to cancel it. Products used: I have not used any product. I haven’t received anything. Service Returns Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 10/26/24 嗨!希望您在这里购物愉快。 如有任何问题,您可以通过应用程序联系客服。 点击“我”-->支持-->客服-->在消息框中直接输入您的问题以获得答案或解决方案。如果答案不匹配,请继续详细描述问题。 我们很乐意为您提供进一步的帮助。 Dennis h. California 9 reviews 8 helpful votes * Follow Dennis H. * Send Message * Share Review * “STAY AWAY” August 17th, 2024 They are cheap but you will never receive your merchandise. I ordered a product on August 1st 2024 and 10 days after not receiving my package I called UNI UNI delivery. They said the warehouse was notified to ship the merchandise. I still do not have what I paid for. If you want to waste time and you money you can purchase from this vendor. Tip for consumers: UNI UNI is there shipping service. They are NOT reliable. Products used: Never received Service Value Shipping Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 8/17/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Dayda -. California 1 review 1 helpful vote * Follow Dayda -. * Send Message * Share Review * “Falsifying items on site to sell to customers.” October 27th, 2024 I ordered a pebble ice maker in silver and received a regular one in black. I contacted customer service and told them this and that they would need to pay for shipping as this was their fault, not mine. They said I would get my money back. I took the item to UPs and shipped it back on 8/29/24 to the address they indicated. It was delivered back to them and signed for on 8/31/24. I have inquired about both of my refunds and they are stating it hasn't been received and to check with the courier. I have proof and have given them the tracking number. What they are doing and allowing is not right! They are allowing a store to sell an item they are advertising under false pretenses. Other customers have bought this same item and the same thing happened to them. I think attorneys need to get involved at this point. Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (1) Thank you Olive N. Canada 1 review 0 helpful votes * Follow Olive N. * Send Message * Share Review * “Crapy customer service” August 18th, 2024 Never again will I order Shein crap... I ordered 3 tops in May.received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable Tip for consumers: Never again will I order Shein crap... I ordered 3 tops in May..received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable crapy cheap company. Products used: Nothing Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 8/19/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Malvina H. GB 1 review 0 helpful votes * Follow Malvina H. * Send Message * Share Review * “LIAR 🤥” October 23rd, 2024 When you do things for payment, they increase the prices more than what is in the basket. I'm so disappointed with you guys. Before you are correct and give us discount points etc but now 👎👎👎 Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 11/2/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Grace K. Australia 1 review 0 helpful votes * Follow Grace K. * Send Message * Share Review * “DO NOT BUY FROM SHEIN” August 7th, 2024 Verified purchase Do not buy from SHEIN! I purchased multiple items(yukata dressing) from SHEIN and most of them were missing accessories such as fans and belts. I opened a case to let them know what were missing and uploaded requested pictures and videos. Instead of investigating into the matter, they shut the case and marked it as "resolved". This is a company which has no regards for its clients and it seriously lacks professionalism. I am not sure if I would ever receive missing items. Tip for consumers: Do not buy from SHEIN Products used: Can’t use products with missing accessories. Mostly belts are missing which is the key item to hold Yukata together. Totally useless. Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 8/21/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Nancy S. Florida 1 review 0 helpful votes * Follow Nancy S. * Send Message * Share Review * “Customer Service and Logistics Awful” September 26th, 2024 I have been a customer for years. Never had a problem with packages until recently. My biggest order. Over $100 worth of stuff. They decided to use a new carrier for my stuff and not the usual USPS. Some bs called SPEED X. They posted bogus updates on my package saying undeliverable, then delivered but guess what I got no package. Long story short Shein decided to favor this carrier and are not giving me a refund or credit for stuff I never received. My stuff basically stolen. Doesn't matter if your a customer for over 5 years. I never had issues and the minute I raise one they shut me down quickly. I'm shocked to be treated this way. Worst part u cant talk to anyone, you have to send stupid messages and wait for a response. I even contacted the SPEED X, they have yet to contact me, dead silence...makes me wonder, is there a scam going on under the table and stealing money from customers knowingly...never would I have thought Shein would treat a customer this way. But guess what, never again, I will not spend another dollar. Whoever has my things, I hope karma hits you very very hard. Tip for consumers: Customer Service and Logistics do not help those that have a long extensive history of orders and never had a problem before. Once a customer does have a problem they do not side with the customer based on history. Very sad. Products used: I received nothing, Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 9/26/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Rhapsody D. AE 1 review 0 helpful votes * Follow Rhapsody D. * Send Message * Share Review * “Worst service ever” August 15th, 2024 1st they make me waited for almost a week. Then yesterday one courier from Imile message me order will be delivered I call he said he is in Abu hail now again I receive call feom courier from I mile and he is in wrong location. Fyi! Courier sultan tailor is very rude he even shouted on me Product from SHEIN is nice only that the problem is the courier. Imile service is very worst Tip for consumers: Courier service sucks Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 8/21/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Vilma R. Netherlands 1 review 0 helpful votes * Follow Vilma R. * Send Message * Share Review * “Very bad company” September 23rd, 2024 BE CAREFUL PURCHASING FROM THE SHEIN COMPANY! I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life. Tip for consumers: BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!!!!! I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect fo Products used: BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!!!!! I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life. Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 9/24/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Maria B. GB 1 review 0 helpful votes * Follow Maria B. * Send Message * Share Review * “Lack of Flexibility for Loyal Customers” July 22nd, 2024 Lack of Flexibility for Loyal Customers I've been a loyal Shein customer for a long time. Recently, due to a health issue, I couldn't return an item on time (exceptional circumstances). Despite explaining my situation (and requesting a chance to exchange the items size at least.) my request was denied, and the escalation was never raised. My ticket was closed and marked 'COMPLETED'. I feel ignored and will never use this shop again. I understand return policies, but exceptional cases should be handled with empathy. Disappointed with the lack of flexibility. Service Returns Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 8/21/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Chane H. South Africa 1 review 0 helpful votes * Follow Chane H. * Send Message * Share Review * “SHEIN IS A SCAM!” September 21st, 2024 SHEIN IS A SCAM! DO NOT TRUST! They sell products, take your money, but then they don't send the products to you. I was a loyal Shein user, placing orders every week and spending a lot of money there. You would think that after I reported a missing product they would apologize and provide compensation. WRONG. They dismissed my claim, telling me that I was lying and that the product was, in fact, sent to me. I'm here to tell you that it was NOT sent to me, and I have a feeling that they oversell their products and when they run out, they simply don't send it to you and then claim that they did. IT IS A SCAM, DO NOT ORDER FROM SHEIN. Tip for consumers: Do not use. It is a scam. Products used: Homeware, women's clothing, men's clothing, kids products, storage products, accessories Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 11/2/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Arlene U. Washington 1 review 0 helpful votes * Follow Arlene U. * Send Message * Share Review * “Divorcing SHEIN” August 28th, 2024 After 4 years of buying off of SHEIN I've decided to fully Cut ties with the. Their products used to be very affordable and you can get a lot for a reasonable amount of money but now everything is just so much more expensive and their coupons do not work plus the shipping is very high considering all their stuff is made cheaply and poorly, and China. Their stuff has never been good quality, but over the years it's gone downhill and now it's just pure garbage, especially with all the harmful chemicals that are past the illegal right to put into products and all their stuff. It's very devastating and they've lost a really good customer I spent a lot of money in the past unfortunately Them and now I will no longer support them or give them money. I also got into their games which is supposed to help you win and earn some free gifts but they never give you the free gifts and they make you play over and over again, you get very close to receiving the gift and they don't even give it to you so frustrating you guys are shameful shameful fraud! Plus, I've become more of an elegant lady and elegant ladies do not buy from Sheen Fashion Nova and absolutely not from Temu. We buy from high end independent sellers that are based in New York Paris Italy and the UK. Not from companys like yours who have all the products manufactured, real dirt, cheap and places like China Who pay people over there pennies and sweatshops in child labour places and then charge a normal amount over here in the western countries with horrible toxic cheaply made products. Tip for consumers: Everyone do yourself a favour do not buy from this place no matter how compelling it looks your health will thank you your wallet will thank you and let’s support good company that actually care about the well-being of their consumers and companies that also care about sweatshops and child labours. Products used: Just a few which I am throwing out ! Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you Charmaine C. Ohio 1 review 0 helpful votes * Follow Charmaine C. * Send Message * Share Review * “You cannot do retired you have to pay to talk to someone I don't like that it's not like Amazon so I” September 11th, 2024 They're hard on returns it's hard to speak to someone you can't speak to anyone so with that being said I shop with Amazon because they do not do have returns here on it seems to be having * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 9/19/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Achieving G. North Carolina 1 review 2 helpful votes * Follow Achieving G. * Send Message * Share Review * “Horrible Company” July 29th, 2024 Be very cautious with ordering from this company. I ordered almost $600 in clothes for my daughters back to school and the logistics company FedEx that they used delivered my package to a Amazon warehouse which I should have had USPS not FedEx bananas I chose standard delivery not express. After reaching out to FedEx to try and find my package I got no where and was told they only refund the merchant and that the merchant would have to file a claim so after being directed back to SHEIN I open a ticket. SHEIN refused to help me and continuously redirected me back to FedEx ignoring my request to file a claim. I have still not gotten my money back nor my package found and it's been a week. Show more * Comment * Thank you Helpful (2) Thank you molly m. – SHEIN Rep 8/21/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Delia M. Romania 1 review 0 helpful votes * Follow Delia M. * Send Message * Share Review * “Very frivolous. I returned a package to them and they did not give me my money back. Shame! I wil” October 2nd, 2024 Very frivolous. I returned a package to them and they did not give me my money back. Shame! I will never order from them again! Products used: dresses Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 10/2/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Adrie B. South Africa 1 review 1 helpful vote * Follow Adrie B. * Send Message * Share Review * “I have ordered about 20 items from Shein, all related to needle work. Have only received 8 items.” July 4th, 2024 Shein is not reliable, do not order stuff from them. I have ordered 20 items, all needlework related. Have only received 8 items. Some of very poor quality. I've been robbed. And my original order just disappeared from the Shein app, is no where to be found so I can have proof of my order. Total rip off. Products used: Perfume bottles of low quality and 1 machine foot, poor quality. I have ordered 5, but only received one. Service Value Shipping Quality Show more * Comment * Thank you Helpful (1) Thank you molly m. – SHEIN Rep 8/21/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Alex b. Costa Rica 1 review 0 helpful votes * Follow Alex B. * Send Message * Share Review * “When you have issues with SHEIN” August 18th, 2024 Verified purchase SHEIN and its employees do not have any kind of respect towards their customers. They don't have any problem by taking your money but if their service is deficient and you are required to contact customer service, that's when all hell breaks loose. If you must contact cs, you will encounter with employees that don't understand you, employees that are careless on regards of your necessities and overall people more interested in making you feel inappropriate instead of helping you out. They offer benefits for achieving a vip status for spending your money in this website, but when you need to use those benefits they will give you the run around. My problem is with a large order I had placed. Because they keep items all around the world in different warehouses, don't feel shy to think that they mind splitting your order. And they don't care if by doing this they exposed you to spent more money in your purchase. They'd split my order and one single item was sent in a different package than the rest. This package had to be delivered to DORAL, Florida and during the pass weekend it was very close to that area. It was in Miami. On Monday everything changed because the package had been sent to Fresno, California. When I contacted their customer service reps no one seemed to understand my predicament. And here I am, a week later, paying additional taxes for waiting for that package to be send to my country. They are completely careless of your situation! And as for today, the package has not been delivered. I used to purchase items from this website at least once a week and my situation fell on deaf ears. If you request a supervisor they tell you right away that there ain't any available at the moment but if you use "uncivilized" language soon enough you will get someone telling you how awful of a person you are. Don't waste your money or your time in this website. Products used: Almost all of them Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (0) Thank you molly m. – SHEIN Rep 8/21/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Ahmed A. AE 1 review 1 helpful vote * Follow Ahmed A. * Send Message * Share Review * “Very bad customer service” June 27th, 2024 Verified purchase The pricing is fair, and they offer a good range of products, but their customer service is severely lacking. My order placed during Eid arrived with an open package and several items missing. Despite my repeated attempts to contact customer service, I received no satisfactory response until they finally agreed to issue a refund for the missing items and suggested I reorder the items. This experience has left me questioning how reliable your service is. Tip for consumers: Very bad customer service Products used: Most of the products Show more * Comment * Thank you Helpful (1) Thank you molly m. – SHEIN Rep 6/27/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Lynne C. North Carolina 1 review 2 helpful votes * Follow Lynne C. * Send Message * Share Review * “Stink of formaldehyde!” June 28th, 2024 I run an embroidery business and one of my customers sent me a box of denim shorts from this company. The stinch of formaldehyde almost knocked me out trying to finish her jobf. I refuse to take in any garments from this store ever again! Tip for consumers: the stinch of formaldehyde and chemicals was so bad I had to leave the shop Products used: shorts provided to me by my customer Show more * Comment * Thank you Helpful (2) Thank you molly m. – SHEIN Rep 6/28/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Cassi A. TT 1 review 1 helpful vote * Follow Cassi A. * Send Message * Share Review * “SHEIN - You could do BETTER!” July 11th, 2024 I love SHEIN, but recently I've an experience where a package I ordered was not delivered. I contacted customer service and really and truly it was sort of difficult to communicate with them. However, after getting past the communication issues, they informed me that they would give me a full refund on what I ordered. I was very happy about this because I thought that I had just lost my money and my items. They informed me that I would have to wait a certain time for the refund to show up on my card. To my pleasant surprise, the 'refund' showed up on my card by the very next day, but, did you know that they refund you for each individual item as opposed to the total amount you spent? Regardless, the 'refunds' were coming in, so I was happy. The problem is that I didn't receive all the refunds on my credit card, however, SHEIN's website was showing that the refunds were processed on their end. I contacted SHEIN who informed me to contact my bank and I did but the bank said that I must contact SHEIN because they (the bank) have nothing to do with the refunds. I contacted SHEIN again and they're just telling me the same thing - "According to the refund department, the refunds in question have been processed, different banks have different processing times, blah blah blah." And here I am, almost a month later, no package, a partial refund and the customer service reps seem to be ignoring me now. Products used: Clothes, shoes, accessories, household item, etc Service Value Shipping Quality Show more * Comment * Thank you Helpful (1) Thank you molly m. – SHEIN Rep 8/21/24 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Eve P. Florida 3 reviews 1 helpful vote * Follow Eve P. * Send Message * Share Review * “Don't buy a gift card” December 25th, 2023 My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases. If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam. Shein reached out and rectified my issue and they were super quick, too! I'm changing my review to 5 stars. Super impressed! Tip for consumers: It is good for everyone to know that a Shein gift card has limited use on the site, but the customer service is phenomenal! Products used: Gift card Service Show more * Comment * Thank you Helpful (1) Thank you molly m. – SHEIN Rep 12/25/23 Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further. Sifa A. Ohio 4 reviews 1 helpful vote * Follow Sifa A. * Send Message * Share Review * “Shein Summer Tryon Haul” May 6th, 2020 I absolutely love SHEIN! It is one of my favorite places to shop on a budget and find really cute pieces for every season. However, due to their low prices, sometimes the quality of the items aren't the best and the sizing can be off at times so it's super important to check your measurements before placing an order. I've found that at times the clothes fit awkwardly due to their cheap material. Another issue, is that some pieces are see- through and you have to be extremely cautious of what you wear underneath. Most of the time, I am in love with my purchases and they exceed my expectations, especially for their great prices! I did a youtube video on some clothes that I purchased for the summer season and I was super happy with my purchase. Show more * Comment * Thank you Helpful (1) Thank you Dorthea M. Pennsylvania 1 review 1 helpful vote * Follow Dorthea M. * Send Message * Share Review * “Go SLOWLY... don't order IMPULSIVELY” November 12th, 2021 Verified purchase Shein is a great way to shop for low use items... t-shirts etc... but buyer beware when you want something a little more stylish. Example: I bought a fedora hat for $10. Please see photos! After trying to fix it realized it was also made wrong on top of shipped wrong... shop cautiously Tip for consumers: Where the items originate and a quality range chart Products used: T-shirts and chair cover Service Value Shipping Returns Quality Show more * Comment * Thank you Helpful (1) Thank you molly m. – SHEIN Rep Over a year old Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️ Previous 123456...192 Next 98 reviews are not recommended Q&A (860) Question: ALL OF THESE 5 STAR REVIEWS ARE A LITTLE SKETCHY TO ME. THE DICTION IS ALWAYS THE SAME. FISHY, FISHY. Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands By gabi s. over a year old See more answers (12) Question: HOW LONG DOES IT TAKE TO GET YOUR ORDER Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer By Hanah M. over a year old See more answers (17) Question: AFTER READING THROUGH SOME REVIEWS I AM SKEPTICAL ABOUT PURCHASING FROM THIS WEBSITE. AS A CONSUMER, I NEED TO KNOW THAT CUSTOMER SERVICE IS UP TO PAR AND ATTENTIVE. I CAN'T IMAGINE SPENDING MY HARD EARNED MONEY SOME PLACE THAT WOULD NOT BE HELPFUL ESPECIALLY WITH RETURNING ITEMS. EXACTLY HOW MUCH IS IT TO RETURN SOMETHING FROM THE UNITED STATES BACK TO THE WEBSITE? Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever. By K P. over a year old See more answers (10) Question: HI IM GOING TO ORDER FORM THE SITE AND I WANTED TO KNOW IF ITS A RELIABLE SITE AS I HAVE HAD TROUBLE WITH OTHER ONLINE SITES THANK YOU Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive. By Valeria C. over a year old See more answers (13) Question: IS IT SAFE TO SHOP FROM THE SHEINSIDE APP AND ARE THEIR CLOTHES GOOD QUALITY? Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing. By Tayler H. over a year old See more answers (14) Question: I AM AMERICAN SIZE LARGE. WHAT SIZE SHOULD I ORDER? I HAVE HEARD THESE CLOTHES ARE MADE FOR ASIAN LADIES. Answer: It's better for you to check the measurements fir each By Maryam a. over a year old See more answers (8) Question: HOW LONG WILL MY ORDER TAKE TO GET TO ME? APPROX? IS THIS COMPANY LOCATED OUTSIDE OF THE USA? Answer: My order took four to five weeks. The clothes weren't at all how they looked online either. By Jenna B. over a year old See more answers (13) Question: WILL IT TAKE A LONG TIME TO GET MY ORDER IF I ORDER IT TODAY? HOW LONG WILL IT BE PROSSESING BEFORE IT ACTUALLY SHIPS? Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them. By K V. over a year old See more answers (13) Question: IS THIS A REAL COMPANY? BECAUSE I SAW REVIEWS ON YOUTUBE FROM PEOPLE WHO OBVIOUSLY HAVE A LOT OF FOLLOWERS SO PROBABLY GOT IT FOR FREE I LOVE ALL THE STUFF THE HAVE BUT THE SITE LOOKS SHADY AF BUTTT AHHHHHH THOSE CLOTHES ARE SO UNIQUE SO I WANT TO HEAR FROM THE AVERAGE JOE WHAT WAS THE EXPERIENCE LIKE? Answer: Takes AGES to come and the quality and sizing is very poor. By Lo M. over a year old See more answers (10) Question: I HAVE BEEN TRYING TO TRACK MY ORDER WITHOUT SUCCESS. I WOULD LIKE A TELEPHONE NUMBER FOR CUSTOMER SERVICE TO SPEAK TO SOMEONE Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever. By Lisa C. over a year old See more answers (13) CAN’T SEE YOUR QUESTION? ASK TO GET ANSWERS FROM THE SHEIN STAFF AND OTHER CUSTOMERS. Get notified about new answers to your questions. Ask Question Posting guidelines Typical questions asked: * How long does shipping take? * What is the return policy? * Where is the company located? Show all questions (860) SITEJABBER FOR BUSINESS Gain trust and grow your business with customer reviews. Claim your free account FROM THE BUSINESS SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices. * Visit Website * Women's Clothing, Handbags * California * Edit business info COMPANY REPRESENTATIVE molly m. Typically responds within 26 days HOW DO I KNOW I CAN TRUST THESE REVIEWS ABOUT SHEIN? * Sitejabber’s mission is to increase online transparency for buyers and businesses * Sitejabber has helped over 200M buyers make better purchasing decisions online * Suspicious reviews are flagged by our algorithms, moderators, and community members To learn more about reviews and trust on sitejabber.com, visit our FAQ and about us Have a question about SHEIN? Ask Question * SHEIN * Overview * Reviews * Q&A Resources * Write a Review * Browser Extension * Resources * Best Sites of 2024 * FAQ * Sitejabber Support Company * About Us * News * Press * Careers * Contact Us Business Owners * Home * Claim Your Business * Business Support * Business FAQ * Online Review Statistics In the News * * Sitemap: * # * A * B * C * D * E * F * G * H * I * J * K * L * M * N * O * P * Q * R * S * T * U * V * W * X * Y * Z * Newly Added * Recently Updated * * Privacy * Terms * Accessibility * Copyright © 2008-2024 GGL Projects, Inc. AllPhotosVideos this SFWNSFW Report wrote a review for this website Browse all media Video Close WE CARE ABOUT YOUR PRIVACY We and our 856 partners store and access personal data, like browsing data or unique identifiers, on your device. 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