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Submission: On October 22 via manual from US — Scanned from US
Submission: On October 22 via manual from US — Scanned from US
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,841 Topics
* 14,490 Replies
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4841 Topics
Recently Active
Most Replies Most views Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
5137
A
29 days ago
B
BlaineNewcomer
asked in eSignature
email issue
My issue is that a client’s DocuSign requests are rejected as “The email account
that you tried to reach does not exist,” but regular emails to the same address
go through. Not sure why the DocuSign emails are being flagged as “wrong
address.”
0
92
B
2 minutes ago
M
MThornicroftNewcomer
asked in eSignature
Bulk Send - Line break / carriage return in CSV
Hi All, Is it possible at all to have a line break, e.g. \r\n within the CSV for
particular text fields? An example would be a custom field for addresses, so
rather than have: 1 The Close, Best City, BC01 0BC Instead it’s: 1 The CloseBest
CityBC01 0BC I’ve tried a few variations (\r\n, \r, \n, \\n, \\r) but each time
the backslash just escapes the next character and returns whitespace rather than
a line break. I’ve also tried double quotes around the text with an actual new
line but the import process then thinks this is a new row. Thanks,Matt
0
10
M
5 minutes ago
S
SueENewcomer
asked in eSignature
AutoFill Contact List
Hi, I’ve tried to search for an answer but can’t find anything which relates to
what I need. I would like to be able to disable autofill of recipients (from
both the personal contact list and the user list). Is this possible ? I know how
to edit my contact list but I’ve had a couple of users sending documents to
incorrect people as it has pre-populated a previous email address and they
haven’t noticed. Any ideas anyone?
0
20
S
50 minutes ago
S
ShararehNewcomer
asked in eSignature
Different questions about the DocuSign application
Hello, We, as a German company, would like to apply DocuSign to sign our company
contracts digitally. Regarding the DocuSign application, we have the following
questions and would appreciate your support: In order to sign a document with
the advanced form of DocuSign, what can be used as a factor for two-step
authentication? Is it possible to sign a single document with all three forms of
DocuSign? How can we provide effective support in supplier qualification, e.g.,
with documents? How can we utilize DocuSign for the creation of an overview of
outstanding signatures with external partners? Does DocuSign facilitate the
signature of the PSMF by multiple persons? Does DocuSign facilitate the
signature of the RMP (signature) by one person? How does DocuSign ensure that
the servers on which data generated from the digital signature process is
stored, and on which documents set for the purpose of digital signatures are
stored, are located in Germany? Thank you for your assistance!
0
131
C
1 hour ago
G
goodkirkNewcomer
asked in eSignature
Phishing Scam - Norton
You know the Norton scam? The one where they send you an invoice via email
asking you to pay for your renewal or your services? Well now they are sending
their invoice via Docusign. You guys might want to look into this. The one I got
recently was from Jason Colon email: (emails remove due to personal information)
I have no subscriptions to Norton and will never subscribe to anything from
them. Just an FYI. Goodkirk
0
18044
R
1 hour ago
S
SnyderNewcomer
asked in eSignature
Can't see documents in chrome
When I click through a link in my email in Chrome, the link takes me to a
docusign page, but it is totally blank. This happens with all senders. When I
used safari it worked and I could see and sign the document. Chrome is my
preferred browser and it used to work. Screenshot of what I see is attached, and
this is where it just stops.
1
141
S
1 hour ago
W
WRplmObserver
asked in eSignature
Not able to esign the doc I sent
I have used Docusign for years and have a new problem today. Most envelopes I
send require me to also esign. But today I am not able to esign a new envelope.
Screen goes blank. Have cleared cache & restarted. My client received & signed
their portion fine. Not sure what to do? Thanks for any help.
0
40
W
1 hour ago
A
aakash_d_moryaNewcomer
asked in eSignature
How I can customize the final email body?
Hello folks, Once the signing process is completed, all participants are
receiving email notifications with a message along the lines of: I would like to
inquire if there is any way to customize the contents of these emails. It
appears that the notification includes the phrase "All parties have completed"
and repeats the content from the last email, which does not look ideal. Could
you please advise on how I can modify or remove this repetitive text?
0
474
1 hour ago
M
MyriamObserver
asked in eSignature
"DOCUSIGNED BY" & "SIGNED BY"
Hi, In docusigned documents, I noticed that above the signature sometimes it is
written “DOCUSIGNED BY” and sometimes it is “SIGNED BY” even for the same user
profil. For both, there is the ID underneath the signature. What is the
difference when it is “DOCUSIGNED BY” and ”SIGNED BY”?
0
253
N
1 hour ago
M
mr1Troubleshooter
asked in eSignature
Left menu settings
Hello All: Is there any way to change the settings on the left menu? (the one
that begins: ‘Start’ , ‘Shared Access’, ‘Envelopes’...) I’d prefer that it
remain fully open - so I don’t have to keep clicking “show more” whenever I
refresh/move to another page. The two categories I use most are “Completed” and
“Waiting for Others” - which means extra clicks to get to “Waiting for Others”.
thanks mr1
0
61
N
1 hour ago
M
mourjyaNewcomer
asked in eSignature
Merge document and template
i am trying to merge a custom template and a base64 encoded pdf into one and
send for signing. my current request body looks like tghis { "emailSubject":
"Please sign this document", "compositeTemplates": [ { "compositeTemplateId":
"1", "serverTemplates": [ { "sequence": "1", "templateId": "" } ],
"inlineTemplates": [ { "sequence": "2", "recipients": { "signers": [ { "email":
"", "name": "M", "recipientId": "1", "routingOrder": "1", "roleName": "Signer",
"tabs": { "textTabs": [ { "tabLabel": "Agent1", "value": "kaala1" }, {
"tabLabel": "agent2", "value": "kaala2" }, { "tabLabel": "agent3", "value":
"kaala3" }, { "tabLabel": "agent_npn", "value": "1234567" } ], "signHereTabs": [
{ "tabLabel": "Signature", "anchorString": "/sig/", "anchorXOffset": "0",
"anchorYOffset": "0", "required": true, "width": "200", "height": "50" } ],
"dateSignedTabs": [ { "tabLabel": "Date Signed", "anchorString": "/date/",
"anchorXOffset": "0", "anchorYOffset": "0", "required": true } ] } } ] } } ],
"documents
0
31
M
2 hours ago
H
HigginsObserver
asked in eSignature
Changing the certificate information
A customer wants us to change so minformation regarding who sent the sign
document in the PDF signature panel. Today it looks like this: and we need to
have it look like this: The pictures is only for you to understand the issue we
have. Are there any quick solutions to this?
0
41
2 hours ago
K
KatiebethNewcomer
asked in eSignature
Can I change the email subject line AFTER the Docusign email has been sent?
For purposes of office organization, can we change the subject line after a
Docusign email has been sent to the client? In our own inbox?
0
40
K
2 hours ago
T
TrujusticeNewcomer
asked in eSignature
mobile authentication
Hello, should a signature drawn by mobile phone have authentication seal around
the name. Has anyone ever run into that situation where no authentication no
time stamp / signed by seal was around the signature?
0
81
N
3 hours ago
V
vmf14Newcomer
asked in eSignature
Signature in 1 correct and another incorrect place
how do i remove signature put in wrong place in my document? And if I have to
send a new envelope, do I have to delete the original envelope and have everyone
sign again on the new envelope?
0
20
V
5 hours ago
N
nmagalhaesConversation Starter
asked in eSignature
Corrections to a document
Hello. I viewed the video related to the ‘Correction’ feature. However, this
seems to be referencing corrections to the envelope such as modifying the
recipients, add new fields, add additional files. Is there a way to make
corrections to the values within the field. For example. The document is sent
for signature, the person responsible for reviewing and signing off sees an
error, e.g. an incorrect amount value has been entered into a field. What is the
process that would allow this type of correction to be made without having to
VOID the entire envelope and start all over again. Thank you, Nancy
0
1267
C
5 hours ago
D
DüsseldorfNewcomer
asked in eSignature
Restrict adding fields to template while permission to change recipients and
fill out fields
Hi! How can I revoke senders' permission to add standard fields to the document
in an assigned template, but still give them permission to adjust the recipient
list or to add contact details and fill in predefined fields in the document.
With the settings “Template Usage Options ” i am not able to do that. Is there
another way?
0
40
D
7 hours ago
D
dgethenNewcomer
asked in eSignature
Templates with saved fields
Is there a way to save a template with the text boxes and checkboxes included? I
regularly send a form with many text fields that I have to re-add each time. I
don’t want to bulk send - this will be a form that is sent to new starters
0
602
D
7 hours ago
D
DCSisFailingObserver
asked in eSignature
No document gets displayed
Docusign has not been functioning correctly for 3 days. I can log in, create an
envelop, upload the document, and then the application stops, a blank page is
displayed and nothing move. I have not been able to sign anything for 3 days. I
have tried egde and chrome, PDFs and DOCs… Is there a solution to this? Of
course SUPPORT is useless...so here I am...last attempt
0
70
D
9 hours ago
M
Matthias BlazejakNewcomer
asked in eSignature
New user can-'t see templates
We have around 115 users, which all get templates by group ‘everyone’. Our
newest user can’t see any templates. Her account was created as always. We
re-created the account already. Has anyone seen this behaviour before? I checked
all permissions. Any ideas welcome! Thanks in advance.
0
30
M
9 hours ago
K
kittenstarrNewcomer
asked in eSignature
I can't contact support
Hello, I am trying to contact support, but whenever I click on the ling it logs
me out and I can’t log back into the support section. Anyone knows what’s wrong?
0
162
K
10 hours ago
R
remakerNewcomer
asked in eSignature
Signed documents not in my free account.
How do I find documents that others have sent me that I have signed? It seems
like my email may be associated to multiple accounts. The account that I can log
in to, 29922419, is NOT receiving documents that I signed related to that
associated email address. How can I make sure that 3rd party docusign agreements
sent to my email get associated to my active account? And can I archive other
signed docs into that account if I have the security keys for them? I can reach
\old documents from my email links but I would like them all collected in my
account.
0
408
R
11 hours ago
B
boniNewcomer
asked in eSignature
I'm stuck in trying to cancel! Help, please!
My account is suspended as I no longer use it and I refuse to pay for something
I won’t use.I go through the pages to cancel with Admin, but it wants me to pay
before it lets me cancel. I’ve replied to the invoice thats sent to me to
cancel, but nothing happens. How can I get rid of this? I haven’t used it in
over a year. Thanks, boni
1
82
B
11 hours ago
J
Jeff337Newcomer
asked in eSignature
Sending updated document back to original sender
Is there a way the sender can see what I added to a document if I don’t press
“Finish”? Even if I press “finish later”, sender can’t see it. Filled in
information for the Sender, “Mount Sinai representative”,however it requires me
to get the Mt Sinai Representative signature before accepting “Finish” but she
cant see my changes. If I choose option “decline to sign”, or assign to someone
else it says the document ill be voided Per her request, I sent a pdf generated
documentover email to her.
0
80
J
15 hours ago
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