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PRIVACY POLICY


THANK YOU FOR USING SENDBIRD!

Last Updated: June 22, 2022

SendBird, Inc. and our wholly owned subsidiary SendBird Korea, Inc. (“SendBird”)
is committed to respecting the privacy rights of its customers, visitors and
other users of its services. We know that you care about how your Personal
Information is used and shared, and therefore we take your privacy seriously.
You have control over what information you share and whom you share it with. We
do not share your Personal Information with people or services without your
permission. We will work hard to be a responsible steward of the information we
hold. Please read the following to learn more about our privacy practices
(“Privacy Policy”).

By using the services provided by SendBird, any other related services, or using
the SendBird Website at www.SendBird.com (collectively, the “Services”), you
accept the practices outlined in this Privacy Policy.

If you do not accept any of the provisions of this Privacy Policy, please do not
use the Services.

If you have any questions about this Privacy Policy, you may contact us
at privacy@sendbird.com or by writing us at: SendBird (ATTN: Privacy), 400 1st
Ave. San Mateo, CA 94401, United States.

If you have any questions or security reports, please contact us
at security@sendbird.com

SendBird utilizes valid data transfers mechanisms such as the Standard
Contractual Clauses for cross-border data transfers where we deem appropriate.

 

 

   
 * Conditions of Use
   
   If you decide to access or use the Services, any possible dispute over
   privacy is subject to this Privacy Policy and our Terms of Service (“Services
   Agreement”), including limitations on damages, arbitration of disputes, and
   application of California state law.

 * What Does This Privacy Policy Cover?
   
   This Privacy Policy covers what information SendBird collects when you access
   or use our Services and how SendBird uses such information. This Privacy
   Policy does not cover (i) use of information by third parties we do not
   control, or (ii) information collected via third party mobile or software
   applications which utilize SendBird’s development platform. If you’re
   accessing the Services via a third-party application or service that is
   integrated with SendBird, then such third party’s privacy policy will govern
   the use, storage and disclosure of your data in connection with such
   application or service.

 * What Information Does SendBird Collect?
   
   
   PERSONAL INFORMATION
   
   SendBird collects information that you provide us. For example, when you
   express an interest in obtaining additional information about the Services or
   registering to use the Services, SendBird may ask you to provide certain
   contact information such as name, organization name, address, email address,
   and phone number (collectively, “Contact Information”). When registering for
   the Services, you may be required to provide additional information that may
   include a credit card number or other banking or payment information
   (“Billing Information”).
In connection with your use of the Services,
   SendBird may collect information that is created or provided by you for such
   purposes (collectively, “Service Information”). This may include but is not
   limited to: (a) personal data, such as information you provide about other
   people such as contact information, phone number, email address, first and
   last names, (b) message usage data, such as messaging history, transaction
   dates, read receipts, IP address and other messaging metadata and (c) call
   usage data, such as call history, call recipient information, call
   transaction dates, IP address and other call metadata. Contact Information,
   Billing Information and Service Information may include information that is
   “Personal Information,” meaning data which directly, or used in conjunction
   with other provided information, enables the identification of a specific
   individual.
   
   
   SITE INFORMATION
   
   As you navigate the SendBird Website, SendBird may also collect information
   through the use of commonly-used information-gathering tools, such as cookies
   and Web beacons (“Site Information”). Site Information includes standard
   information from your Web browser (such as browser type and browser
   language), your Internet Protocol (“IP”) address, and the actions you take on
   the Site (such as the Web pages viewed and the links clicked). Contact
   Information, Billing Information, Service Information and Site Information
   may be collectively referred to as the “Data.”
   
   
   CALIFORNIA CIVIL CODE
   
   Under California Civil Code Sections 1798.83-1798.84, California residents
   are entitled to ask us for a notice identifying the categories of Personal
   Information which we share with our affiliates and/or third parties for
   marketing purposes, and providing contact information for such affiliates
   and/or third parties. If you are a California resident and would like a copy
   of this notice, please submit a written request to privacy@sendbird.com

 * How Does SendBird Use Information?
   
   SendBird uses the Data for the following purposes:
   
    * to provide, monitor, further develop, and improve the Services;
    * to manage payments – SendBird uses a third-party credit card processing
      provider to manage credit card and ACH processing. This service provider
      is not permitted to store, retain, or use Billing Information except for
      the sole purpose of credit card processing and ACH on our behalf, and is
      subject to confidentiality obligations restricting the disclosure of
      information collected to other third parties;
    * to provide the Services and perform tasks you request. For example, we
      will use Service Information and Contact Information to provide you with
      customer support and, together with Site Information, technical support.
    * to communicate with you about your interest in and use of the Services.
      For example, if you provide your Personal Information in your account,
      SendBird will use that information provided to contact you about your
      interest in the Services. You may opt-out of those communications by
      following the email opt-out instructions contained in each email or by
      sending an email request to privacy@sendbird.com
    * to administer your account and communicate with you about your comments
      and inquiries. For example, we will use Service Information, Billing
      Information, and your Contact Information to provide you with access to
      the Services you have ordered, as well as support services, technical
      updates or updates on changes in SendBird’s policies. SendBird may also
      use your Contact Information to send you company updates and marketing
      information.
    * to provide and administer our community of users. SendBird may provide
      bulletin boards, blogs, or help forums on SendBird Website. Any Personal
      Information you choose to submit in such a forum may be read, collected,
      or used by others who visit these forums, and may be used to send you
      unsolicited messages. We use Data to analyze and identify whether certain
      functions or features of the Services might interest you and, together
      with our third-party advertising partners (including third-party ad
      networks) (our “Advertisers”), to show you ads that might be more relevant
      or interesting to you. We do not share information with Advertisers that
      would enable them to easily identify who you are; rather, we use generic
      criteria about you (e.g., city of residence, age range, industry, etc.)
      for a specific ad campaign. We do use Personal Information for our own
      internal marketing purposes, such as to send you promotional emails.
      Please refer to the “Choices” section for information on how to opt-out of
      marketing communications and tracking technologies relevant to our
      Advertisers.
    * to produce training data derived from Service Information for research,
      development, and business analysis purposes;
    * to link your SendBird account to third-party accounts such as Google,
      GitHub, or Facebook.
   
   Please note that SendBird’s use of the Service Information is also governed
   by the agreement you enter into with SendBird in connection with the Services
   Agreement. Please refer to the Services Agreement for specific provisions
   concerning confidentiality and data protection. In the event of any conflict
   between this Privacy Policy and the Services Agreement, the Services
   Agreement will control.
   
    

 * Choices
   
   
   OPT-OUTS (INCLUDING MARKETING AND COOKIES AND OTHER TRACKING TECHNOLOGIES)
   
   You may opt-out of marketing communications by following the email opt-out
   instructions contained in each email. However, you may not opt-out from
   non-marketing communications, including company updates, service
   notifications and other operational updates.
   
   Your browser may offer you a “Do Not Track” option, which allows you to
   signal to operators of websites and web applications and services (including
   behavioral advertising services) that you do not wish such operators to track
   certain of your online activities over time and/or across different websites.
   Our Services do not involve browser based tracking as that term is generally
   understood. We therefore do not additionally provide a Do Not Track option at
   this time.
   
   If you have any questions about your choices with respect to opting out of
   certain collection, use, or disclosure practices, please contact us at
   privacy@sendbird.com
   
   
   
   ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
   
   You have the right to access, correct or delete your Personal Information
   including Contact Information or Billing Information you provided us. You may
   access your Personal Information by logging into your account and making
   necessary changes. Or you may request such changes to your account by sending
   an e-mail to privacy@sendbird.com. California consumers and EU data subjects
   may have additional access and deletion rights described below.

 * How Does SendBird Secure Your Information?
   
   SendBird is committed to safeguarding your Personal Information from
   unauthorized access. Your account is protected by a password for your privacy
   and security. If you access your account via a third-party site or service,
   you may have additional or different sign-on protections via that third-party
   site or service. You must prevent unauthorized access to your account and
   Personal Information by selecting and protecting your password and/or other
   sign-on mechanism appropriately and limiting access to your computer or
   device and browser by signing off after you have finished accessing your
   account.
   
   We endeavor to protect the privacy of your account and other Personal
   Information we hold in our records, but unfortunately, we cannot guarantee
   complete security. Unauthorized entry or use, hardware or software failure,
   and other factors, may compromise the security of user information at any
   time.

 * Will SendBird Share Any of the Information it Receives?
   
   
   SUBSIDIARIES AND AFFILIATES
   
   We may share your Data or Personal Information with our subsidiaries or
   affiliated companies to provide you the Service or to improve the Service. 
   We do not rent, sell or disclose your Data to anyone – except for the
   following limited purposes:
   
   
   AGENTS
   
   We may employ or enter a business contract with other companies and people to
   perform tasks on our behalf (“Agents”) – meaning they are helping us provide
   our Services. We may share your Data with such Agents solely as necessary for
   them to help us provide our Services. Unless we tell you differently,
   SendBird’s Agents do not have any right to use Data we share with them beyond
   what is necessary to assist us. SendBird may be liable for the appropriate
   onward transfer of EU personal data to third parties.
   
   SendBird uses a third-party credit card processing provider to manage credit
   card and ACH processing.
   
   SendBird uses a third-party cloud storage provider to assist users in storing
   the messages communicated through the Services.
   
   SendBird uses a third-party analytics tool provider to understand how users
   interact with SendBird Website.
   
   SendBird uses a third-party marketing service provider to contact and attract
   new users. To understand the target users of SendBird, SendBird may share the
   Data with the marketing service provider.
   
   
   BUSINESS TRANSFERS
   
   In some cases, we may choose to buy or sell assets. In these types of
   transactions, customer information is typically one of the business assets
   that are transferred. Moreover, if SendBird, or substantially all of its
   assets, were acquired, or in the unlikely event that SendBird goes out of
   business or enters bankruptcy, customer information would be one of the
   assets that is transferred or acquired by a third party.
   
   
   COMPLIANCE WITH LAW ENFORCEMENT
   
   We may release Data when we believe in good faith that release is necessary
   to comply with the law, enforce or apply our conditions of use and other
   agreements, protect the rights, property, or safety of SendBird, our
   employees, our users, or others. Please note that we may be required to
   release the personal data of EU individuals in response to lawful requests
   from public authorities including to meet national security and law
   enforcement requirements. If your data request draws attention to an ongoing
   violation of our Services Agreement, we will take action to prevent further
   abuse, including actions that may notify the user that we are aware of their
   misconduct.
   
   SendBird may receive orders, subpoenas or other legal demands for Personal
   Information that has been collected on behalf of third party providers
   integrated with SendBird through the use of their applications or services.
   In such cases, SendBird will refer the party requesting the Personal
   Information to the applicable third-party provider. That provider will
   respond in accordance with its own policies and may disclose your Personal
   Information in response to such subpoena or other demand for information. If
   you have questions about any such disclosures, you should contact the
   applicable provider directly, as SendBird is not responsible for the policies
   and practices of such third-party providers. SendBird will have no liability
   in connection with any act or omission of any such provider with respect to
   your data or information or otherwise.
   
    

 * Children
   
   The Children’s Online Privacy Protection Act (“COPPA”) requires that online
   service providers obtain parental consent before they knowingly collect
   personally identifiable information online from children who are under 13. We
   do not knowingly collect or solicit personally identifiable information from
   children under 16; if you are a child under 16, please do not attempt to
   register on the Services or send any Personal Information about yourself to
   us. If you are under 16 years of age, you are not authorized to use any of
   the Service and must immediately delete your information from SendBird
   Website and also from your devices. If we learn we have collected Personal
   Information from a child under 16, we will delete that information as quickly
   as possible. If you believe that a child under 16 may have provided us
   Personal Information, please contact us at privacy@sendbird.com. We recommend
   that minors, who are at least 16 years old but under 18 years old, ask their
   parents or legal guardians for permission before sending any information
   about themselves to us or anyone else, whether by using the Service or
   SendBird Website.

 * Other Users With Whom You Share Your Information
   
   We cannot control the actions of other users with whom you share your
   information. We cannot, and do not, control the information you share with
   other users using the Services, the SendBird Website (including via blogs,
   dashboards, forums), or how such other users will use or share such
   information. For example, if you share your information via forums, blogs, or
   dashboards where other users may have access to such information, we are not
   responsible for other users using such information. Also, if you share
   information with other users by using the Services such as message function
   or chat, SendBird do not control the information you share with other users
   or how such other uses will use or share such information. SendBird is not
   liable for such shared information with other users.
   
   CALIFORNIA DATA SUBJECTS
   
   Starting January 1, 2020, the California Consumer Privacy Act (CCPA) provides
   additional privacy protections for California data subjects and users,
   including: a) the right to see what data we have about you, your computer or
   device (i.e., the right to know), b) the right to delete the data we have
   about you, your computer or device (i.e., the right to delete) and c) the
   right to opt-out of the sale of data about you, your computer or device to
   certain third parties (i.e., the right to opt-out from sales of your
   information). We do not discriminate against you if you exercise any of the
   above rights. Moreover, we may not be able to honor a right if doing so would
   violate applicable law.
   
   If you are a customer or partner and have questions about your ability to see
   the data used to login to our systems, we ask that you direct your question
   to the person that owns the business relationship. If you are a consumer and
   want to see what data we may have on behalf of one of our customers, kindly
   reach out to that individual customer. SendBird is contractually prohibited
   from honoring such requests without specific written instructions from the
   applicable customer.
   
   You may access those rights with respect to SendBird by sending us an email
   to privacy@sendbird.com. As a California consumer, if you make a subject
   access request as set out in this policy, you are entitled to see and delete
   the personal information that we have about you. We will confirm your request
   within 10 days and make a good faith attempt to fulfill your request within
   45 days.
   
   The CCPA defines the term personal information broadly and as such, it
   includes pseudonymous identifiers such as cookie IDs and mobile advertising
   IDs. Under the CCPA, your request to see the personal information that we
   have about you may include: (1) specific pieces of personal information that
   we may have about you; (2) categories of personal information we have
   collected about you; (3) categories of sources from which the personal
   information is collected; (4) categories of personal information that we sold
   or disclosed for a business purpose about you; (5) categories of third
   parties to whom the personal information was sold or disclosed for a business
   purpose under the CCPA; and (6) the business or commercial purpose for
   collecting or selling personal information.
   
   We may take reasonable steps to verify your request.  We will fulfill
   requests we are able to verify so long as we are not prohibited from doing so
   by applicable law and/or the information is not essential for us for billing,
   fraud prevention or security purposes. We will share our reason(s) for
   denying your request in the event that we are unable to fulfill your request.
   
   You may make an access or deletion request via an authorized agent by having
   such agent follow the process below. Please note that we will request any
   authorized agent demonstrate that they have been authorized by you to make a
   request on your behalf. And we will attempt to verify your request. We
   require any authorized agents to provide us with contact details such as an
   email address and phone number so that we may ensure a timely response.
   
   INDIVIDUALS IN THE EEA
   
   Individuals located in the European Economic Area (“EEA”) are granted
   additional privacy rights under the General Data Privacy Regulation (“GDPR”).
   For example, an EU (or Swiss) individual who seeks access, or who seeks to
   correct, amend, port over and/or delete inaccurate data, or who wishes to
   limit the use and disclosure of their personal data, should send us an email
   at privacy@sendbird.com. With respect to EU data subjects, personal data
   includes pseudonymous data such as an IP address, a mobile advertising ID or
   a cookie ID as well as data which will enable SendBird to identify you
   directly such as an email address, postal address or telephone number.
   
   With the exception of the Website, SendBird provides the Services as a “data
   processor” under the GDPR. That means SendBird only processes data via our
   development platform as directed by our Clients and for no other purpose. We
   process certain Personal Data provided by Clients and partners under
   contractual necessity. For example, we require the billing details of our
   Clients located in the EU to process payment for the Services. Our sales and
   marketing team may obtain additional contact details for current and
   prospective Clients via our legitimate interest so long as they are not
   overridden by your data protection interests or fundamental rights and
   freedoms.
   
   SendBird utilizes valid data transfers mechanisms such as the Standard
   Contractual Clauses for cross-border data transfers where we deem
   appropriate.

 * Changes to this Privacy Policy
   
   SendBird may amend this Privacy Policy from time to time. Use of information
   we collect now is subject to the Privacy Policy in effect at the time such
   information is used. If we make any material changes to this Privacy Policy,
   we will provide notice of such changes through a posting on the SendBird
   Website or through another reasonable means of communication. You are bound
   by any changes to the Privacy Policy when you use the Services after such
   notice has been provided. Therefore, we encourage you to check the date of
   this Policy whenever you access or use the SendBird Services to check if this
   Privacy Policy has been updated. You must review this Privacy Policy on a
   regular basis to keep yourself apprised of any changes. If you do not agree
   to any modifications to this Policy, your sole recourse is to immediately
   stop all use of SendBird Services, and SendBird Website. Your continued use
   of any Services or SendBird Website following the posting of any
   modifications to this Policy will constitute your acceptance of the revised
   Privacy Policy. Should you have any questions regarding this Privacy Policy,
   please contact us at the contact information listed at the end of this
   Privacy Policy. Please note that none of our employees or agents has the
   authority to vary any of our Privacy Policies.

 * Contacting Us
   
   If you have any questions or concern regarding our privacy policy, please
   contact SendBird at privacy@sendbird.com
   
   If you have any questions or security reports, please contact us
   at security@sendbird.com

   

Effective Date: January 6, 2016
Updated: July 15th, 2021

SendBird
400 1st Ave,
San Mateo, CA 94401

Privacy Policy for Sendbird Korea, Inc.


REVISION HISTORY

Release Date Version 09/09/2020 Updated in lieu of EU-US Privacy shield
invalidation 02/18/2020 Revised for CCPA Compliance 09/03/2019 Changed the
Corporation Name 05/25/2017 Incorporated the GDPR Compliance 11/28/2016 Amended
to include EU-US and Swiss-US Privacy Shield 06/23/2013 Initial Policy

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   ads. You may exercise your right to opt out of the sale of personal
   information by using this toggle switch. If you opt out we will not be able
   to offer you personalised ads and will not hand over your personal
   information to any third parties. Additionally, you may contact our legal
   department for further clarification about your rights as a California
   consumer by using this Exercise My Rights link.
   
   If you have enabled privacy controls on your browser (such as a plugin), we
   have to take that as a valid request to opt-out. Therefore we would not be
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