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Citi Plus® Complete mission to enjoy extra savings rate up to 1.5% p.a. Details
Stock Services Enjoy Hong Kong stock buy fee waiver. Details
Time Deposit Offer Enjoy preferential time deposit interest rate. Details
Citi Plus® Complete mission to enjoy extra savings rate up to 1.5% p.a. Details
Stock Services Enjoy Hong Kong stock buy fee waiver. Details
Time Deposit Offer Enjoy preferential time deposit interest rate. Details
Citi Plus® Complete mission to enjoy extra savings rate up to 1.5% p.a. Details
Stock Services Enjoy Hong Kong stock buy fee waiver. Details
Time Deposit Offer Enjoy preferential time deposit interest rate. Details
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Contact Us Call our 24-hour hotline for general enquiries:



· Citigold Private Client :(852) 2860 8888 · Citigold :(852) 2860 0111 · Other
clients * :(852) 2860 0333


* The manned service hour for Citibanking services is 8am – 8pm, Monday to
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General Information
 * * Latest News
   * Citi Signs Multi-year Renewable Energy Purchase Agreement with CLP Power
   * Citi Foundation Announces Inaugural Global Innovation Challenge To Empower
     Nonprofits Improving Food Security Around The World
   * 2022 Citi Residential Property Ownership Survey
   * Citi Unveils First Citi Global Wealth Center Globally in Hong Kong
   * Citi Sponsors NGO Internship for Local Business Students
   * Citi Appoints Vicky Kong as Consumer Business Manager for Hong Kong
   * Citi Appoints Aveline San as CEO for Hong Kong & Macau
   * Community-based Social Innovation for Youth Program in Hong Kong Prize
     Presentation Ceremony for the Fourth “Social Innovation • Community 4.0”
     Competition
   * Citi-HKCSS Community Intern Program in its 12th Year of Nurturing
     University Students’ Corporate Social Responsibility
   * Citi Joins Alliance for Green Commercial Banks as a Cornerstone Member
   * Citi Hong Kong Announces Senior Appointments in Institutional Clients Group
   * Citibank and The Club Deepen Partnership with the Official Launch of Citi
     The Club Credit Card
   * Citi Appoints Mendy Chung as Hong Kong Head of Insurance
   * Citi Launches Return to Work Program for Women in Hong Kong
   * 2022 Citi Journalistic Excellence Award Hong Kong Results
   * Citibank Announces Results of “Hong Kong Affluent Study 2021”
   * Citi Appoints Angel Ng to Head Asia Pacific Global Wealth Management
   * Citi Treasury and Trade Solutions Announces Senior Appointments in Hong
     Kong
   * Fourth Quarter 2021 Citi Residential Property Ownership Survey
   * Youth Co:Lab “Hong Kong Dialogue” Promotes Holistic Youth Health
   * Third Quarter 2021 Citi Residential Property Ownership Survey
   * Celebrating Graduates of the 11th Citi-HKCSS Community Intern Program
   * Citi and China Guangfa Bank Establish Cross-Border Partnership to Support
     Client-led Growth in the Greater Bay Area
   * Second Quarter 2021 Citi Residential Property Ownership Survey
   * The Third “Social Innovation • Community 4.0” Competition Encourages Young
     Minds to Contribute Innovative Solutions to Community Challenges Facing
     North District
   * Citi-HKCSS Community Intern Program 2021 Handing Young Leaders the Torch of
     Corporate Social Responsibility
   * Citi Foundation & UNDP’s Youth Co:Lab Summit Highlights Resilience Amid
     COVID-19 Pandemic
   * 2021 Citi Journalistic Excellence Award Hong Kong Results
   * Citibank Announces Results of “Consumer Spending Patterns and Life
     Attitudes before and after COVID-19”
   * First Quarter 2021 Citi Residential Property Ownership Survey
   * Citi Appoints Hong Kong Head of Banking, Capital Markets and Advisory
   * Citibank to Drive Further Wealth Growth in Hong Kong
   * Citibank Announces Results of “Hong Kong Affluent Study 2020”
   * Citi Completes Renewable Energy System Installation at Citi Tower
   * Citibank Officially Launches Citi Plus®
   * Youth Co:Lab Hong Kong Dialogue Empowers Equal Future for Youth
   * Citibank Launches Innovative Digital Value Proposition Citi Plus
   * Citi Appoints Sally Lam as Chief Operating Officer for Hong Kong and Macau
   * The 10th Citi-HKCSS Community Intern Program Cultivates Corporate Social
     Responsibility in Future Leaders
   * Third Quarter 2020 Citi Residential Property Ownership Survey
   * “Social Innovation • Community 4.0” Competition Promotes Community-based
     Social Innovation for Youth
   * Citi’s Partnership with UNDP Strengthens across Asia
   * Citibank Announces Results of “Hong Kong Affluent Study 2019/2020”
   * Citi Steps Up Commitment to Youth Employment, Skills Development and
     Innovation across Asia Pacific
   * Citibank Introduces “Move Money to Citi” Mobile Banking Service
   * Citi Announces New Five-Year Sustainable Progress Strategy and US$250
     Billion Environmental Finance Goal
   * Citi Hong Kong Releases Results of Second Quarter 2020 Residential Property
     Ownership Survey
   * Citi Hong Kong Senior Management Leads by Example to Celebrate 15th Annual
     Global Community Day
   * The Citi-HKCSS Community Intern Program Continues to Cultivate Corporate
     Social Responsibility in its 10th Year
   * Citi Foundation Donates US$150,000 to Feeding Hong Kong for the Provision
     of Staple Food Supplies to 5,600 Vulnerable Households
   * 2020 Citi Journalistic Excellence Award Hong Kong Winners Announced
   * Citi Hong Kong Releases Results of First Quarter 2020 Residential Property
     Ownership Survey
   * Citi Appoints Hong Kong Head of Treasury and Trade Solutions
   * Citibank Introduces Market-First Virtual Meeting Room for Insurance
     Business
   * Citi Hong Kong Extends its Partnership with HKTVmall to Launch the Citi
     HKTVmall Credit Card
   * Citi Launches Equity Warrants in Hong Kong
   * Citi Launches Relief Measures for the Hong Kong Community
   * Citi Hong Kong Releases Results of Fourth Quarter 2019 Residential Property
     Ownership Survey
   * Citibank Launches One-stop Mobile Account Opening Service
   * The Citi-HKCSS Community Intern Program Fosters Corporate Social
     Responsibility in Local Business University Students
   * Corporates in Asia Pacific Shifting Towards Subscription-based Access to
     Products & Services: Citi Study
   * Citi Hong Kong Releases Results of Third Quarter 2019 Residential Property
     Ownership Survey
   * Citi Unveils its Roster of 41 Para Athletes One Year Out from Tokyo 2020
   * Citibank Brings Citibank Global Wallet to Hong Kong
   * Let Your Regular Payments Earn More for You with Citi PayAll
   * Citi Named Asia’s Best Digital Bank and Best Bank for Transaction Services
     by Euromoney
   * Citi Sees Further Growth in Banking Clients Along Asian Trade Corridors
   * The First Community-based Social Innovation for Youth Program in Hong Kong
     “Social Innovation • Community 4.0” Competition Public Exhibition and Prize
     Presentation Ceremony
   * Citibank Removes Monthly Service Fees for Local Citibanking and Citi
     Priority Clients
   * Citi Introduces Digital Voucher Solution for Commercial Mastercard Clients
   * Citi-HKCSS Community Intern Program in its Ninth Year of Fostering
     University Students’ Corporate Social Responsibilities
   * Citi Celebrates Its 14th Annual Global Community Day in Hong Kong With More
     Than 3,000 Local Volunteers
   * Citi Hong Kong Invests in Renewable Energy Credits
   * Citi Hong Kong Releases Results of First Quarter 2019 Residential Property
     Ownership Survey
   * Citi Sees Strong Growth from Supporting Clients Across Belt and Road Trade
     Corridors
   * Citi Launches Digital Onboarding for Institutional Clients in Hong Kong
   * Citi Journalistic Excellence Award Celebrates 10 Years in Hong Kong
   * United Nations Development Programme and Citi Foundation Jointly Host The
     2nd Asia Pacific Youth Co: Lab Summit
   * Citybus and New World First Bus Join Citi Octopus Platinum Card Bus Fare
     Rebate Program
   * Citi Private Bank Introduces Three Multi-Year Themes for 2019 Outlook
   * Citi Partners with MoneyBack on First-of-Its-Kind Points Conversion Program
   * Citi Announces Global, Mission-Led Partnership with the International
     Paralympic Committee
   * Citi Hong Kong Announces Senior Appointments in Consumer Banking
   * Citi Appoints Harry Peng as Head of Prime, Futures and Securities Services
     for Hong Kong and China
   * Citi Hong Kong Releases Results of 2018 Residential Property Ownership
     Survey
   * Citi Client Poll Shows Companies Already Adjusting Supply Chains Amid Trade
     Tensions
   * Citi Named Best Digital Bank in Asia Pacific by Global Finance Magazine
   * First-ever Youth Co:Lab Hong Kong Dialogue Sparks Innovative Conversations
     in Addressing Social Challenges
   * Citi-HKCSS Community Intern Program in its eighth year of fostering
     students’ sense of social responsibility
   * Citi Launches “Citi Live Chat” for Wealth Management Customers in Hong Kong
   * Citi and Octopus Launch API-Driven Service in Hong Kong
   * Youth 4.0 Makes its Debut in Hong Kong
   * Citi Hong Kong Hosted its Annual Dinner for Citi Alumni and Quarter Century
     Club Members
   * Citi Promotes Lawrence Lam to Lead Consumer Banking in Hong Kong
   * Citibank Announces Senior Appointments
   * Citi Named Best Bank in Asia at the Euromoney Awards for Excellence
   * Citi Adds Three New API Partners in Hong Kong
   * Citi Hong Kong Releases Results of Second Quarter 2018 Residential Property
     Ownership Survey
   * Launch of Citi-HKCSS Community Intern Program 2018
   * Citi Celebrates 2018 Global Community Day in Hong Kong
   * Exclusive KMB & LWB Bus Fare Rebate for Citi Octopus Platinum Cardholders
     Raised to 15%
   * Citi Announces Six Open API Partnerships in Hong Kong
   * Citi Hong Kong Releases Results of First Quarter 2018 Residential Property
     Ownership Survey
   * Citi Continues Momentum for Supporting Clients on Belt and Road Initiative
   * Citi appoints Angel Ng as Citi Country Officer for Hong Kong and Macau
   * Citi Journalistic Excellence Award 2018
     Ninth Year in Promoting Excellence in Hong Kong’s Finance Journalism
   * Citi Launches Pay with Points on HKTVmall
   * Citi Hong Kong named “Digital Bank of the Year” by the Asset Magazine
   * Citi Hong Kong Releases Results of Fourth Quarter 2017 Residential Property
     Ownership Survey
   * Citi Tower Awarded WELL Certification at the Silver Level
   * Citi Hong Kong Announces Findings of 2017 Residential Property Ownership
     Survey
   * Fostering Collaboration to Cultivate Hong Kong FinTech Talent Insightful
     Visit for Students from The Chinese University of Hong Kong To Citi’s
     Consumer Innovation Lab in Singapore
   * Citi Sponsored NGO Internship Strengthens Link between Business and
     Community
   * Nurturing Hong Kong’s Next FinTech Generation Sixty University Students
     Visit Citi Ventures in San Francisco
   * Citi Runs 5th Edition of e for Education campaign
   * Citi Launches Pay with Points in Hong Kong
   * Citi Launches Citi Cash Back Visa Card Best credit card for earning cash
     back rewards in Hong Kong
   * Read More
 * * Related Websites
   * Purchasing Card Merchant List
     
   * CitiFirst Warrants & CBBCs
   * CitiFX Pro
   * Private Banking
   * Commercial Bank
   * Corporate Banking
   * SME Banking

Announcements
 *   
     
     
     
     
     
     
   * System Maintenance Notice
   * We are upgrading our systems to bring the better services for you. The
     following services will be unavailable during the system maintenance
     period. We apologize for the inconvenience caused.
     
     
   
     Date & Time Service Affected Apr 23, 2023
     0:00 am to 6:00 am ● Citi Alerts Service delay
     ● Receive OTP via SMS Apr 23, 2023
     1:00 am to 8:00 am ● Add Citi card to Samsung Pay Apr 23, 2023
     0:00 am to 7:30 am ● JETCO cardless withdrawal service Apr 23, 2023
     1:00 am to 6:00 am ● EPS transactions Apr 23, 2023
     1:00 am to 8:00 am ● View Points balance and Cash Rebate balance in Citi
     Mobile® App
     ● View "Hot Deals" in Citibank Online, Citi Mobile® App
     ● Reward redemption service in Citi Mobile® App Apr 23, 2023
     0:00 am to 3:00 am ● Citibank Online, Citi Mobile® App
     ● FPS transfers, fund transfers by account number via the FPS network, Citi
     Scan and Pay, Autopay (eDDA), Real-time direct debit, Move Money to Citi,
     Add FPS payees, FPS registration, Citi PayAll instant payment to designated
     payees, and Receive Citi Quick Cash disbursement via FPS
   
   * End of Demand Draft issuance service
   * Starting from July 2, 2021, Citibank (Hong Kong) Limited will stop issuing
     new Demand Draft(s). Demand Draft(s) issued before the aforementioned date
     will not be affected. Learn More
   * Remove Monthly Service Fees for Local Citibanking and Citi Priority Clients
   * In order to allow more clients to enjoy Citibank’s basic banking services,
     the monthly service fees will be waived for local Citibanking and Citi
     Priority clients, with effect from August 1, 2019.
   
     Account Fee changes Citibanking Remove current monthly service fee of HK$60
     for Average Daily Combined Balance below HK$10,000 Citi Priority Remove
     current monthly service fee of HK$120 for Average Daily Combined Balance
     below HK$500,000
   
   * * Existing minimum “Average Daily Combined Balance” requirements and
     monthly service fees for Citigold, Citigold Private Client and
     International Personal Banking Clients remain unchanged.
   * CitiPhone Investment Hotline (Citibanking Services) - Revision of Manned
     Service Hours
   * From February 1, 2019 onwards, the CitiPhone Investment Hotline manned
     service 2860 0183 / 2860 0222 will operate only on HK trading days.
     Detailed operating hours as follows:
   * Monday to Friday
     9:00a.m. – 7:00p.m.
     Excluding: Public holidays
   * For your convenience and easy access to manage your accounts anytime
     anywhere, we have enhanced Citibank Online and Citi Mobile App with new
     features. Learn more at Ways to Bank and download the app.
   * For non-investment related enquiries, you may contact our Citiphone
     Banking.
   * Ending of Funds Transfer service via CitiPhone Banking Hotline (Citi
     Priority & Citibanking services)
   * Effective from August 1, 2018, HKD outward fund transfers via our manned
     CitiPhone Banking Hotline (Citi Priority & Citibanking services) involving
     Citi self-name and 3rd party accounts, other local bank accounts, credit
     card payments and telegraphic transfers will cease, as will credit card
     payments and telegraphic transfers in other currencies.
   * Please use the 24-hour interactive voice response system, Citi Mobile App
     or Citibank Online to transfer funds anytime.
     
      * ● Fund transfers via Citibank Online/ Citi Mobile App: Visit
        citibank.com.hk/fundtransfer for details
      * ● Fund transfers via Interactive Voice Response system: Call “2860 0333”
        -> Select language -> Caller identification -> Enter “2”
   
   * Kindly be assured that Citigold Private Client and Citigold services will
     remain unchanged.
     
     
     
     
     
     
     
     
     
     
   * Important notice:
   * From July 2018, we will be sending notification to you on the following
     activities via our Citibank Online or Citi Mobile® App:
   * ● access investment trading service(s)
   * ● change or reset password
   * ● investment trade execution
   * ● changes of client and account-related information
   * Please ensure that you have provided us with a valid mobile phone number
     and email address to receive such notification via SMS or Email.
   

Important Notice
 * * Statement on Fraudulent SMS
   * Citibank would like to alert its clients and the public of a case of
     phishing SMS with a link to an unauthorized Citibank website which requests
     client to provide their banking information.
   * Below is the phishing SMS:
     
     
   * Below is the URL of the unauthorized website:
     
     
   * Citibank is not the sender of these SMSs and we are not in any way
     associated with the SMS. We would like to remind the public to be alert of
     any email or SMS that contains an embedded hyperlink or a request to enter
     personal information. Clients should under no circumstances disclose their
     personal data or bank account details to unsolicited senders. If clients
     are concerned that they may have disclosed their information to this
     unauthorized email, please contact our CitiPhone Banking at (852) 2860
     0333. For more information about email or information security, please
     visit Citibank homepage at
   * Statement on Fraudulent Instant Messages
   * Citibank would like to alert the public that fraudulent instant messages
     (including but not limited to WhatsApp, WeChat, Signal, etc.) are currently
     being sent by individuals falsely purporting to be Citibank staff. If you
     are concerned that you may have received fraudulent Citibank’s notices of
     any kind, and / or may have disclosed your confidential information, please
     do not hesitate to call our dedicated hotline at (852) 2860 0370. For more
     information about information security, please visit Citibank homepage at
     www.citibank.com.hk.
   * Statement on 3rd party app
   * Citi would like to alert the public to unauthorized third party app
     requesting clients to provide their personal information. We would like to
     reiterate that Citi has not authorized any apps to access our system or
     shared any client data with them.
   * We would like to remind our clients on the importance of safeguarding your
     banking details including any security tokens and passwords and never
     disclose your banking details or passwords to any third party. If you need
     further information, please contact our CitiPhone Banking at (852) 2860
     0333.
   * As the first bank in Hong Kong to open APIs, we are open to working with
     any developer through our open API platform where we can provide innovative
     and secure services to further enhance our clients’ banking experience.
     
     
   * Important Notice on Bogus Phone Calls / Emails / SMS / Video Conference &
     Online Banking Security
   * Citibank does not send you email/ SMS message asking for your Citibank
     Online User ID and password, other types of password/ PIN or sensitive
     information. Under any circumstances, please keep your password and PIN
     secret and do not disclose them to anyone including Citibank staff.
     Citibank staff will never ask for your account number, Citibank user ID or
     password, ATM Card/Credit Card Personal Identification Number (PIN),
     account balance and identity card/passport number or other sensitive
     information. Please click here for more information on fraud prevention
     advice.
   * In light of recent news reports regarding telephone/ SMS message scams,
     Citibank reminds clients never to disclose their personal data or bank
     account details to unsolicited callers, message senders or pre-recorded
     voice message phone calls requesting for such information. Please click
     here for the important notice.
   * Click here to watch the TV Announcement in the Public Interest jointly
     produced by the Hong Kong Monetary Authority and the Hong Kong Association
     of Banks and relevant materials to understand how to safeguard yourself
     from bogus calls purported to be from banks.
   * Should you have any doubts regarding the identity of a caller claiming to
     be from Citibank or the validity of a hotline number, please contact our
     24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not
     to contact Citibank using the information provided in a suspicious message.
   * You may, at any time, choose not to receive our marketing calls or messages
     by calling our 24-hour CitiPhone Banking at (852) 2860 0333.
     
     
   * Important Notice on Big Data Analytics and Artificial Intelligence (BDAI)
   * Citi would use BDAI in relation to personal data and non-personal data.
     “BDAI” refers to big data analytics and artificial intelligence
     applications, and generally involves computers to mimic human intelligence
     so that they can learn, sense, think and act in order to achieve automation
     and gain analytics insights of large volumes of structured and unstructured
     data created by the preservation and logging of activity from people, tools
     and machines. Machine learning, decision tree, natural language processing,
     biometric authentication technology, internet cookies, web logs are
     examples of BDAI. Use of BDAI by the Bank in relation to personal data is
     governed by the Bank’s Policy Statement relating to Personal Data (Privacy)
     Ordinance (“Policy Statement”).
     In addition, the Bank may by itself, or via its service providers, use BDAI
     for:
     
     * a) performing statistical, trend, market, behaviour, usage pattern,
       customer segment and pricing analysis;
     * b) performing credit, anti-money laundering, fraud prevention and other
       risk assessments;
     * c) planning, research and developments, designing services or products,
       improving customer experience;
     * d) predicative modelling; and
     * e) any other purposes relating thereto.
   * The Bank has in place robust policies and procedures to ensure the security
     and integrity of data and the use of BDAI is fair and in accordance with
     applicable laws and regulations.
   * If you need further information, please contact our CitiPhone Banking at
     (852) 2860 0333.

 * At Citi, we take protecting your account seriously.
   
   * We created a video to show you we are constantly working to safeguard your
     account.
   * Citi Fraud Early Warning will immediately alert you of any suspicious
     activity on your account by 2way SMS text messaging.
   * You can confirm the transaction as genuine, and then can use your card
     again right away.
   * If the transaction is not yours, we will reach out to you to stop future
     use of the card, identify any transactions that are fraud, and if needed,
     re-issue a new card.
   * To take advantage of this simple and easy capability, please update your
     personal information with your current mobile, home and work phone numbers
     to ensure we can contact you immediately.
   * Thanks for being a Citi card member and remember we are here to keep your
     card protected. Your Security is our Priority.
   * Please click here to view Online Security SMS Tips and 2 Way SMS video.

Potential Delay in Overseas Paper Statement Delivery
 * * With the current Covid-19 situation, the delivery of your paper statements
     and advices to some overseas countries may be delayed due to interruptions
     in postal service. We are with you at all times and you may view your bank
     or credit card statements on the Citi Mobile App or Citibank Online, while
     your advices may be viewed or downloaded via Citibank Online. Stay safe!
   * Click here to find out how to enroll to e-Statement or e-Advice.
   * Click here to find out how to view or download an e-Statement
   * Click here to find out how to view or download an e-Advice.
     
     

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