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THE PATIENT EXPERIENCE STARTS AT THE FRONT DOOR – THE ROLE OF GENERATIVE AI

--------------------------------------------------------------------------------

It’s widely agreed that generative artificial intelligence (AI) has the power to
transform many industries, including healthcare. But how exactly this
transformation will unfold remains unclear. As health systems look to capitalize
on this new technology, leaders must evaluate what pressing business challenges
they need to address and whether the technology can truly help solve those
challenges.
 
In its current iteration, there are three components of healthcare that can
immediately be improved by the integration of generative AI. These are:
 
 * Patient Experience: Generative AI can be used to create personalized and
   conversational experiences for patients. This includes answering questions,
   booking appointments, and providing care guidance.
 * Care Team Efficiency: With generative AI at their side, health providers can
   automate tasks such as note-taking and patient outreach, freeing up care
   teams to focus on more important tasks.
 * Care Guidance: Generative AI can be used to provide patients with
   personalized care guidance, such as medication reminders and disease
   management tips

 

This report examines how to overcome barriers to technology integration and
realize the promise of generative AI sooner rather than later.


 

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