survey.alchemer.com
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Submitted URL: http://survey.alchemer.com/s3/7337825/supportcenter?contactId=003Vb000003DyPg
Effective URL: https://survey.alchemer.com/s3/7337825/supportcenter?contactId=003Vb000003DyPg
Submission: On August 28 via manual from DE — Scanned from US
Effective URL: https://survey.alchemer.com/s3/7337825/supportcenter?contactId=003Vb000003DyPg
Submission: On August 28 via manual from DE — Scanned from US
Form analysis 1 forms found in the DOM
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<h1 class="sg-title" tabindex="0"><span>Support Center Survey - We would appreciate your feedback</span></h1>
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<div class="sg-page-description" tabindex="0">To make Support Center as valuable as possible, we would appreciate your responses to a few questions about your recent visit. Thank you for your help.<br> </div>
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<input class="" type="hidden" name="sgE-7337825-1-102" id="sgE-7337825-1-102-element" value="2021.10">
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<span class="sg-question-number">1.</span> Overall I am satisfied with Support Center.
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<div class="sg-rating-scale">
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<th class="sg-cell sg-cell-2 sg-cell-data" scope="col">2</th>
<th class="sg-cell sg-cell-3 sg-cell-data" scope="col">Neutral - 3</th>
<th class="sg-cell sg-cell-4 sg-cell-data" scope="col">4</th>
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<span class="sg-screenreader-only"><img src="http://surveygizmolibrary.s3.amazonaws.com/library/219250/sadfacesmall.jpg" alt=""><br>Strongly Disagree - 1</span>
<span class="sg-icon-target" aria-hidden="true"></span>
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<td class="sg-cell sg-cell-2 sg-cell-data"><input type="radio" id="sgE-7337825-1-4-10019" class="sg-input sg-input-radio" name="sgE-7337825-1-4" aria-label="2" value="10019"><label for="sgE-7337825-1-4-10019" class="sg-icon-skip">
<span class="sg-screenreader-only">2</span>
<span class="sg-icon-target" aria-hidden="true"></span>
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<td class="sg-cell sg-cell-3 sg-cell-data"><input type="radio" id="sgE-7337825-1-4-10020" class="sg-input sg-input-radio" name="sgE-7337825-1-4" aria-label="Neutral - 3" value="10020"><label for="sgE-7337825-1-4-10020"
class="sg-icon-skip">
<span class="sg-screenreader-only">Neutral - 3</span>
<span class="sg-icon-target" aria-hidden="true"></span>
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<td class="sg-cell sg-cell-4 sg-cell-data"><input type="radio" id="sgE-7337825-1-4-10021" class="sg-input sg-input-radio" name="sgE-7337825-1-4" aria-label="4" value="10021"><label for="sgE-7337825-1-4-10021" class="sg-icon-skip">
<span class="sg-screenreader-only">4</span>
<span class="sg-icon-target" aria-hidden="true"></span>
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<td class="sg-cell sg-cell-5 sg-cell-data sg-last-cell"><input type="radio" id="sgE-7337825-1-4-10022" class="sg-input sg-input-radio" name="sgE-7337825-1-4" aria-label="Strongly Agree - 5" value="10022"><label
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<span class="sg-screenreader-only"><img src="http://surveygizmolibrary.s3.amazonaws.com/library/219250/happyface.jpg" alt=""><br>Strongly Agree - 5</span>
<span class="sg-icon-target" aria-hidden="true"></span>
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<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number">2.</span> What was your <strong>primary reason </strong>for visiting Support Center?
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<input type="hidden" id="sgE-7337825-1-2-meta" name="sgE-7337825-1-2-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7337825-1-2-time" name="sgE-7337825-1-2-time" value="">
<div class="sg-question-options ">
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-labels-right" role="radiogroup">
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<input type="radio" id="sgE-7337825-1-2-10006" class="sg-input sg-input-radio" name="sgE-7337825-1-2" aria-label="Access product user documentation (manuals, product guides, release notes)" value="10006">
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<li>
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<li>
<input type="radio" id="sgE-7337825-1-2-10007" class="sg-input sg-input-radio" name="sgE-7337825-1-2" aria-label="Download software" value="10007">
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<li>
<input type="radio" id="sgE-7337825-1-2-10004" class="sg-input sg-input-radio" name="sgE-7337825-1-2" aria-label="Open a new support case" value="10004">
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<li class="sg-last-li sg-other-li sg-fixed-li">
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<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
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<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number"></span> Did you find your answer using content found on Support Center?
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<input type="hidden" id="sgE-7337825-1-82-time" name="sgE-7337825-1-82-time" value="">
<div class="sg-question-options ">
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-labels-right" role="radiogroup">
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<label for="sgE-7337825-1-82-10148" aria-hidden="true" aria-label="Yes, and I did not have to open a support case">Yes, and I did not have to open a support case</label>
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<li class="sg-other-li">
<input type="radio" id="sgE-7337825-1-82-10169" class="sg-input sg-input-radio" name="sgE-7337825-1-82" aria-label="No, and I had to open a support case (please tell us why)" value="10169">
<label for="sgE-7337825-1-82-10169" aria-hidden="true" aria-label="No, and I had to open a support case (please tell us why)">No, and I had to open a support case (please tell us why)</label> <label for="sgE-7337825-1-82-10169-other"
class="sg-other">
<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
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</label>
</li>
<li class="sg-last-li sg-other-li">
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<label for="sgE-7337825-1-82-10170" aria-hidden="true" aria-label="No, I did not find an answer and did not open a support case (please tell us why)">No, I did not find an answer and did not open a support case (please tell us
why)</label> <label for="sgE-7337825-1-82-10170-other" class="sg-other">
<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
<input type="text" id="sgE-7337825-1-82-10170-other" class="sg-input sg-input-text sg-input-text-other " name="sgE-7337825-1-82-10170-other" value="" tabindex="-1">
</label>
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<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number"></span> Were you able to open a support case?
</legend>
<input type="hidden" id="sgE-7337825-1-89-meta" name="sgE-7337825-1-89-meta" value="hidden=true&required=false">
<input type="hidden" id="sgE-7337825-1-89-time" name="sgE-7337825-1-89-time" value="">
<div class="sg-question-options ">
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-labels-right" role="radiogroup">
<li class="sg-first-li">
<input type="radio" id="sgE-7337825-1-89-10152" class="sg-input sg-input-radio" name="sgE-7337825-1-89" aria-label="Yes, it was easy to submit my support case" value="10152">
<label for="sgE-7337825-1-89-10152" aria-hidden="true" aria-label="Yes, it was easy to submit my support case">Yes, it was easy to submit my support case</label>
</li>
<li class="sg-other-li">
<input type="radio" id="sgE-7337825-1-89-10171" class="sg-input sg-input-radio" name="sgE-7337825-1-89" aria-label="Yes, but the process was not easy (please tell us why)" value="10171">
<label for="sgE-7337825-1-89-10171" aria-hidden="true" aria-label="Yes, but the process was not easy (please tell us why)">Yes, but the process was not easy (please tell us why)</label> <label for="sgE-7337825-1-89-10171-other"
class="sg-other">
<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
<input type="text" id="sgE-7337825-1-89-10171-other" class="sg-input sg-input-text sg-input-text-other " name="sgE-7337825-1-89-10171-other" value="" tabindex="-1">
</label>
</li>
<li class="sg-last-li sg-other-li">
<input type="radio" id="sgE-7337825-1-89-10172" class="sg-input sg-input-radio" name="sgE-7337825-1-89" aria-label="No, I was unable to open a support case (please tell us why)" value="10172">
<label for="sgE-7337825-1-89-10172" aria-hidden="true" aria-label="No, I was unable to open a support case (please tell us why)">No, I was unable to open a support case (please tell us why)</label> <label
for="sgE-7337825-1-89-10172-other" class="sg-other">
<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
<input type="text" id="sgE-7337825-1-89-10172-other" class="sg-input sg-input-text sg-input-text-other " name="sgE-7337825-1-89-10172-other" value="" tabindex="-1">
</label>
</li>
</ul>
</div>
</fieldset>
<fieldset id="sgE-7337825-1-108-box" class="sg-question sg-type-radio sg-hide sg-fieldset" style="display: none;">
<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number"></span> Did you find the documentation you wanted?
</legend>
<input type="hidden" id="sgE-7337825-1-108-meta" name="sgE-7337825-1-108-meta" value="hidden=true&required=false">
<input type="hidden" id="sgE-7337825-1-108-time" name="sgE-7337825-1-108-time" value="">
<div class="sg-question-options ">
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-labels-right" role="radiogroup">
<li class="sg-first-li">
<input type="radio" id="sgE-7337825-1-108-10161" class="sg-input sg-input-radio" name="sgE-7337825-1-108" aria-label="Yes" value="10161">
<label for="sgE-7337825-1-108-10161" aria-hidden="true" aria-label="Yes">Yes</label>
</li>
<li class="sg-last-li sg-other-li">
<input type="radio" id="sgE-7337825-1-108-10173" class="sg-input sg-input-radio" name="sgE-7337825-1-108" aria-label="No (please tell us why)" value="10173">
<label for="sgE-7337825-1-108-10173" aria-hidden="true" aria-label="No (please tell us why)">No (please tell us why)</label> <label for="sgE-7337825-1-108-10173-other" class="sg-other">
<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
<input type="text" id="sgE-7337825-1-108-10173-other" class="sg-input sg-input-text sg-input-text-other " name="sgE-7337825-1-108-10173-other" value="" tabindex="-1">
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<span class="sg-question-number"></span> Were you able to successfully download the software you wanted?
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<span class="sg-question-number">3.</span> To what extent do you agree or disagree with the following statement:<br> <strong>Support Center made it easy for me to handle my issue.</strong>
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<span class="sg-question-number"></span> How can we make it easier for Support Center to handle your issue? </label>
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<span class="sg-question-number">4.</span> Is there anything else you would like us to know? </label>
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<span class="sg-question-number">5.</span> If you would like to be contacted about your response, provide your email in the space below. </label>
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</form>Text Content
We've detected that Javascript is not enabled. It is required for an optimal survey taking experience. Please check your browser's settings and make sure Javascript is turned on. Learn how to enable Javascript. Skip survey header English▾ * Japanese * Spanish * Portuguese (Brazil) * Korean * Italian * German * French * Czech * Chinese (simplified) * Russian * Hungarian * Polish SUPPORT CENTER SURVEY - WE WOULD APPRECIATE YOUR FEEDBACK To make Support Center as valuable as possible, we would appreciate your responses to a few questions about your recent visit. Thank you for your help. 1. Overall I am satisfied with Support Center. Strongly Disagree - 12Neutral - 34 Strongly Agree - 5 Strongly Disagree - 1 2 Neutral - 3 4 Strongly Agree - 5 2. What was your primary reason for visiting Support Center? * Access product user documentation (manuals, product guides, release notes) * Solve a technical product issue * Download software * Open a new support case * Other (please describe) Please enter an 'other' value for this selection. Did you find your answer using content found on Support Center? * Yes, and I did not have to open a support case * No, and I had to open a support case (please tell us why) Please enter an 'other' value for this selection. * No, I did not find an answer and did not open a support case (please tell us why) Please enter an 'other' value for this selection. Were you able to open a support case? * Yes, it was easy to submit my support case * Yes, but the process was not easy (please tell us why) Please enter an 'other' value for this selection. * No, I was unable to open a support case (please tell us why) Please enter an 'other' value for this selection. Did you find the documentation you wanted? * Yes * No (please tell us why) Please enter an 'other' value for this selection. Were you able to successfully download the software you wanted? * Yes * No (please tell us why) Please enter an 'other' value for this selection. 3. To what extent do you agree or disagree with the following statement: Support Center made it easy for me to handle my issue. Strongly Disagree - 12Neutral - 34 Strongly Agree - 5 Strongly Disagree - 1 2 Neutral - 3 4 Strongly Agree - 5 How can we make it easier for Support Center to handle your issue? 4. Is there anything else you would like us to know? 5. If you would like to be contacted about your response, provide your email in the space below. This question requires a valid email address. 0%