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Submission: On December 07 via api from US — Scanned from DE
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Customer Education: make sure you're leading from the front đ Webinar starting in: 0 0 Days 0 0 Hours 0 0 Minutes 0 0 Seconds SECURE YOUR SPOT Log in Membership Membership MEMBERSHIP PLANS Pick your path PRO MEMBERSHIP PRO+ MEMBERSHIP TEAM MEMBERSHIP WHAT IS INCLUDED? All you need to succeed TEMPLATES & FRAMEWORKS ONDEMAND VIDEOS EXCLUSIVE CONTENT MENTORSHIP PROGRAM Coming soon! TAKE A PEEK INSIDE See what the fuss is about FREEMIUM MEMBERSHIP FREE TASTER PACK PRO MEMBERSHIP SNEAK PEEK 3 ESSENTIAL CS TEMPLATES [FREEBIE] Resources CONTENT HUB CS resources on tap ARTICLES CSC PRIME PODCASTS VIDEOS EBOOKS CREATE & CONTRIBUTE GUIDES Brush up on the essentials CUSTOMER SUCCESS CUSTOMER ONBOARDING CUSTOMER CHURN CUSTOMER SUCCESS METRICS CUSTOMER RETENTION CHIEF CUSTOMER OFFICER RESEARCH & REPORTS Industry insights from us STATE OF CUSTOMER ONBOARDING 2023 REPORT STATE OF CUSTOMER SUCCESS 2023 REPORT CUSTOMER SUCCESS SALARY SURVEY 2023 REPORT HOW TO USE AI IN CUSTOMER SUCCESS 7 CUSTOMER ONBOARDING STRATEGIES THE CUSTOMER SUCCESS ONBOARDING PLAYBOOK VIEW ALL REPORTS NEWSLETTERS Get your CS fix NEWSLETTER Signup to the monthly email Certification CUSTOMER SUCCESS CORE The essentials of customer success CUSTOMER SUCCESS CERTIFIED: CORE VIEW ALL COURSES MASTERS CERTIFIED Be the go-to expert CUSTOMER ADVOCACY CERTIFIED CUSTOMER RESEARCH CERTIFIED CUSTOMER RETENTION CERTIFIED CUSTOMER SUCCESS METRICS CERTIFIED BUILDING A CUSTOMER SUCCESS TEAM CERTIFIED VIEW ALL MASTERS ADVANCED MICRO For fast & deep learning CUSTOMER ADVOCACY FRAMEWORK LEADERSHIP ACCELERATOR The ultimate roadmap for leaders CS LEADERSHIP ACCELERATOR Six-week live & interactive program C-SUITE MASTERCLASS Four months to become an executive powerhouse VIEW ALL COURSES Events DIGITAL Coming soon to a screen near you GAME-CHANGING STRATEGIES FOR 2024 January 24 2024 WHY CS FOLKS 𧥠OUR EVENTS IN-PERSON Events all over the world OUR GLOBAL 2023 CALENDAR CS FESTIVAL, AUSTIN | FEBRUARY, 13 & 14 CS FESTIVAL, NEW YORK | MARCH, 20 & 21 REQUEST TO SPEAK AT ONE OF OUR EVENTS CATCH-UP Never miss a beat REPLAY THE HOTTEST CUSTOMER SUCCESS CONTENT OnDemand CS FESTIVAL VIRTUAL OCTOBER 2023 CS FESTIVAL AMSTERDAM CS FESTIVAL NEW YORK CS FESTIVAL VIRTUAL MARCH 2023 CS FESTIVAL AUSTIN CS FESTIVAL LONDON Community NETWORK Connect and collaborate SLACK COMMUNITY CSC LINKEDIN MEETUPS MEET OUR AMBASSADORS LEARN Level up your career CSC AWARDS | WINNERS 2023 COMMUNITY NEWSLETTER BECOME AN AMBASSADOR CSC CUSTOMER ADVISORY BOARD Jobs About THE BASICS Our journey & how to reach us MISSION THE TEAM CONTACT GET INVOLVED Get your name published CREATE & CONTRIBUTE PARTNER WITH US What's new? 1 x close Nothing to display... or view by: Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success DRIVING EXCELLENCE IN CUSTOMER SUCCESS. Weâre a global collective of customer advocates. Youâre in the right place to learn, share, develop, network, and scale with your CS comrades. Get certified Membership THE GO-TO CUSTOMER SUCCESS COMMUNITY FOR CUTTING-EDGE COMPANIES LIKE: New on the blog. Customer success Onboarding Churn Metrics Retention CCO Reports THE STATE OF CUSTOMER ONBOARDING 2023 Read more Members-only Members-only Customer onboarding 5 SCARY CUSTOMER ONBOARDING MISTAKES YOU CANâT AFFORD TO MAKE Customer onboarding can be a complicated process if itâs not executed properly. At GUIDEcx, they know a thing or two about the pains of poor onboarding and the detrimental effects that it can have. They've identified some big onboarding mistakes to spare you from making them yourself!... * GUIDEcx 10 min read Members-only Membership content ELEVATING CUSTOMER EXPERIENCES WITH TAILORED JOURNEYS Suyog Gandhi, Director of Customer Success at Salesforce, unravels strategies and approaches for personalization.... * Suyog Gandhi 11 min read Members-only Customer success THE PERIODIC TABLE OF CUSTOMER SUCCESS Weâve created our very own periodic table of what elements are indispensable to customer success. There are a lot of factors responsible for making customer success work, but mastering them is your one-way ticket to being the best CSM for your clients, your business, and your career.... * Grace Gupta 12 min read Members-only Podcasts HARMONIZING THE HUSTLE BETWEEN SALES AND CUSTOMER SUCCESS: PART 2 In the second installment of our podcast two-parter inspecting the relationship between customer success and sales, it was our pleasure to chat with Taylor Hodges of JLL Technologies, about why aligning sales and customer success is more than just a strategy.... * Grace Gupta 2 min read Members-only CSCnow CSCNOW | REVOLUTIONIZING CUSTOMER VALUE REALIZATION WITH GENERATIVE AI | NOVEMBER 29, 2023 CSCnow | Revolutionizing customer value realization with generative AI | November 29, 2023... * Tytti Hyysalo 1 min read Members-only Customer success jobs HOW TO GET HIRED IN CUSTOMER SUCCESS Nowadays, it's not just about possessing the ârightâ skills; it's about understanding the nuances of communication, change management, and personal branding.... * Romiel Noumbissi 10 min read SEE ALL POSTS The key to success. Newsletter Only the very best info, delivered directly to your inbox. SIGN UP Podcasts Customer success leaders. Sharing their secrets. TUNE IN Events Learn firsthand from the leading minds in CS. JOIN IN Community Ask. Answer. Share. Learn. Debate. Network. JOIN NOW Our latest report. Want to know whatâs really happening in the world of CS? With the State of Customer Success 2022, you can keep up with the latest developments and sync your CS efforts with current industry trends. DOWNLOAD TODAY Get customer success certified. Raise your CS game with our suite of certifications. From courses dedicated to customer retention, feedback, and advocacy, to programs thatâll master your leadership skills, weâve got what you need. LEVEL UP Click for sound 0:59 Grab yourself a CSC membership plan. Crammed with templates, frameworks, presentations, and content from some of the worldâs most forward-thinking companies, our membership plans are packed with all the customer success goodness you need to get - and stay - on top of your game. SIGN ME UP Join the community. Networking with your peers has never been easier. Join our Slack Community and speak with over 3000 like-minded Customer Success professionals across the globe to exchange ideas, meet in person, ask questions and find exciting new job opportunities. JOIN YOUR PEERS Upcoming customer success events. Location All North America EMEA APAC LATAM Online Type All In-person summits Virtual courses Webinars 7 December 2023 SIX LANGUAGES, ONE VOICE Navigating cultural nuances with AI translation in customer success Sign up here 24 January 2024 GAME-CHANGING STRATEGIES FOR 2024 3 essential product education plays for customer success leaders Sign up February 13 & 14, 2024 AUSTIN Two jam-packed days filled with networking opportunities and knowledge sharing. Find out more March 20 & 21, 2024 NEW YORK Keep up-to-date with the latest industry trends & elevate your customer success strategy. Find out more May 8 & 9, 2024 AMSTERDAM Increase CS-attributable revenue with proven growth strategies and tactics. Find out more May 22 & 23, 2024 LAS VEGAS Take some of the world's most forward-thinking CS strategies back to your desk.. Find out more September 4 & 5, 2024 SAN FRANCISCO Take some of the world's most forward-thinking CS strategies back to your desk.. Find out more We don't have any in the calendar yet, but check back soon for updates. In the meantime, why not explore our other live events? SEE ALL EVENTS SEE MORE EVENTS Stay ahead of the game. Sign up to the newsletter. Get all the hottest customer success conversations and talking points landing in your inbox once a month, every month. Subscribe now SEND The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7. ABOUT * Contribute * Media Guide * Mission * Privacy Policy * Terms of Service RESOURCES * Articles * Newsletter * Podcasts * Reports GENERAL * Events * Membership * Community Learn Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success