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 * ABOUT / SOLUTIONS
 * INSIGHTS
 * CAREERS
 * GIGCX TALENT
 * CONTACT US



Experience solutions for the connected enterprise.

As companies leverage more mature capabilities to enhance service delivery, we
help them enable innovation, reimagine their processes, and discover new
frontiers to bring experiences to life through BorderlessCX™ advisory and
outsourcing solutions.

Our model enables companies to be agile, creating an always-on innovation and
growth engine for CX-centric products and services.

LEARN MORE



Global talent. Unmatched excellence. Anytime, anywhere.

Our network-based model brings deep industry expertise, technology know-how, a
holistic vision, and a practical approach that expand your capabilities.

BorderlessCX™ harnesses the collective power of a network of innovators,
technologists, and industry leaders to create impactful value.

Partnering with GigCX Talent, the world’s first fractional workforce advisory,
we help you navigate current market challenges and all talent possibilities to a
scaled implementation that fits your needs – anytime, anywhere.

CONTACT US!

“Customer experience has become mainstream, saturating the market with sameness.
The next frontier is transforming how we deliver those experiences.”

Athina Karahogiti, Founder & CEO at BorderlessCX™.



Rewiring operational value with a flexible, dynamic, and fractional workforce.

In times of disruption, strong strategic partners build resilience and become
true innovators when it matters most.

With GigCX Talent, we are redefining operational value through innovative
fractional workforce solutions and a cutting-edge delivery model.

Foster a dynamic and flexible approach with an on-demand talent network of over
300,000 brand ambassadors worldwide, ready to work whenever needed.

LEARN MORE

Discover What’s Trending: Unlocking the ‘HOW’ Behind Every ‘WOW’ Series.

Explore our first release on ‘HOW Behind Every WOW’ series with the status of AI
in the CX Industry!

Our Founder and CEO, Athina, recently had a conversation with Global CX and
Marketing Expert, Gesner Filoso, and we have consolidated the key topics into a
insightful and easy to read paper.

This document provides key insights into how leading CX companies are leveraging
AI to enhance operations and streamline processes, highlighting both their
mistakes and best practices.

free DOWNLOAD



FAQS

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How can BorderlessCX’s flexible delivery model empower our organization to
achieve our strategic goals and drive enhanced outcomes?

Our adaptable delivery model taps into a diverse community of experts, ensuring
specialized talent is accessible around the clock and across the globe. This
approach optimizes finance cycles, closely aligning with clients’ core
strategies. Supported by our delivery partner, GigCX Talent, we uphold
exceptional service standards. Our dynamic talent pool enhances your workforce
strategies efficiently. Fostering a collaborative environment, our model brings
together finance, business, operations, and technology teams, ensuring projects
are strategically aligned and deliver anticipated results seamlessly

How do you guarantee that we won’t face challenges with the lack of control over
our operational processes and staffing models?

Our cloud-based technology empowers you with complete operational control and
full visibility over recruitment, hiring, communications, training, security,
compliance, scheduling, and performance management. The model also allows
projects to be launched in as little as 7-10 days, with our clients experiencing
savings of 35-55% or more compared to traditional full-time staffing models.

How can you assist me in leveraging ongoing innovation trends to maintain
competitiveness?

We guide clients to view innovation and technology as enablers rather than
endpoints, empowering them to maintain competitiveness and future-readiness. Our
approach centers on delivering tangible, real-world impact, ensuring that value
is maximized while costs are kept in check. A prime example of this philosophy
is illustrated by our recommendation to apply AI solutions only in operations
that are cloud-based and with a solid data-management practice in place, thus
avoiding a complete waste of time and money. We assist our clients in
prioritizing such investments by providing case studies that evaluate the
predictability and complexity of these innovative applications, solutions, and
services, rather than simply following trends.

How can we overcome barriers to AI adoption and ensure that investments yield
expected results?

In the face of AI’s enormous potential for CX disruption, many enterprises
remain cautious due to internal expertise gaps, high initial costs, and
perceived low short-term returns. BorderlessCX™ addresses these concerns by
helping companies assess AI use cases’ predictability and complexity relative to
expected business value. Our tailored services ensure optimal results, from
onshore operations to seamless AI integration, helping clients navigate the
complexities and uncertainties of AI adoption.

We need to enhance our operational flexibility while mitigating the risks
associated with the typical outsourcing model. How can you help?

Acknowledging that 70% of enterprise projects encounter ROI challenges,
BorderlessCX™ harnesses the collective expertise of innovators, technologists,
and industry leaders, empowering organizations to overcome common pitfalls,
adapt to market changes, transform their operations, and experience savings of
35-55% compared to traditional models. In partnership with GigCX Talent, our
delivery model sets new standards in flexibility and ROI, with an on-demand
talent network of over 300,000 brand ambassadors worldwide, ready to work
whenever you need them.



“We aim to act as a bridge that spans diverse ideas, languages, and cultures,
giving you the answers you need to create meaningful customer experiences.”

As much as customer experience has become mainstream, the market is now
oversaturated with sameness. Businesses require new solutions, but they cannot
seek them individually.

In this context, BorderlessCX™ is not just a trademark to us; it represents our
vision to disrupt paradigms, redefine the CX industry, and bring new forms of
services, products, and experiences to life.

Our network-based model was founded on the philosophy of breaking down
boundaries and linking people, ideas, and opportunities for success, regardless
of where they are. Hopefully, we meet on this path, and connected, we can
thrive.

Athina Karahogiti

Founder & CEO
BorderlessCX™

CONNECT WITH ATHINA


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READY TO CONNECT
AND THRIVE TOGETHER?

BorderlessCX™ is a Customer Experience company headquartered in the United
States, specializing in advisory and outsourcing solutions. Our network-based
model help our clients enable innovation, reimagine their services, and discover
new ways to bring experiences to life.

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