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Text Content

 * Solutions
   Solutions Capabilities Industries
   
   The #1 AI-powered experience orchestration platform
   
   Explore prebuilt solutions
   
   Genesys Cloud CX
   
   Deliver personalized experiences at scale with an all-in-one contact center.
   
   Genesys Cloud EX
   
   Drive employee efficiency in your contact center and beyond with a WEM
   standalone solution.
   
   AppFoundry® Marketplace
   
   Extend the Genesys Cloud platform with pre‑integrated apps.
   
   Extend and build
   
   Dev Tools and Public APIs Cloud architecture Security and trust Global
   availability Integrations
   
   Deliver end-to-end personalized experiences at scale
   
   Purpose-built AI
   
   Realize value faster with AI that’s easy to deploy, control and optimize.
   
   Seamlessly connect on digital and social
   
   Personalize engagement on any channel with humans and AI-powered bots.
   
   Future-ready contact center
   
   Optimize with intelligent automation and embedded AI that delivers value from
   day one.
   
   Open CX platform and cloud architecture
   
   Innovate continuously, scale globally, and build any experience.
   
   End-to-end journey management
   
   Connect data silos to orchestrate and optimize customer and employee
   experiences.
   
   Workforce engagement management
   
   Unlock employee potential with built-in AI that simplifies management and
   drives impact and retention.
   
   Trusted across industries
   
   Banking
   
   Build trust and loyalty with seamless banking experiences across channels —
   every time.
   
   Healthcare
   
   Create secure, connected patient experiences that transform their care at
   scale.
   
   Retail
   
   Personalize every shopping experience with scalable retail support your
   customers can count on.
   
   Insurance
   
   Keep up with policyholder demands across channels using an AI-powered
   technology platform.
   
   Government
   
   Deliver secure, trusted digital government services that exceed customer
   expectations.
   
   More industries
   
   Discover how companies across industries achieve their specific goals with
   Genesys.
   
   Your company and Genesys
   
   Discover how pioneering organizations are reshaping the landscape of customer
   experience.
   
   Get ebook

 * Customers
   
   Redefine your success standards
   
   Leading brands worldwide are making customer experience a competitive
   differentiator with Genesys.
   
   Customer stories
   
   Succeed and grow
   
   Customer success Professional services Product support Training and
   certification
   
   Connect and engage
   
   Customer communities Advocacy program Developer center
   
   Latest story
   
   See what set our 2024 Customer Innovation Awards winners apart.
   
   Read more

 * Partners
   
   Ascend to new heights with our partners
   
   Genesys delivers an ecosystem of world-class partners and alliances that
   enable businesses to achieve their unique goals.
   
   See partners
   
   Explore our partners
   
   Strategic alliances AppFoundry® Marketplace Find a partner
   
   Partner with Genesys
   
   Become a partner Partner programs Partner portal
   
   Partnership in action
   
   Genesys receives 5-star award in the 2024 CRN Partner Program.
   
   Learn more

 * Resources
   
   Get the resources you need
   
   Discover the latest research, reports and resources to orchestrate more
   connected experiences.
   
   All resources
   
   Explore
   
   Reports and guides Demos and videos Webinars and events Blogs Podcasts
   
   Learn
   
   Training and certification Product knowledge Development
   
   Trending
   
   Contact center buyer’s guide: Focus on delivering the best experiences every
   time
   
   Get the guide

 * Company
   
   A great partner, a great place to work
   
   Your company is in the experience business — even if you don't know it yet.
   Discover how an empathy-first approach is the key to lasting success with
   customers, employees, partners and more.
   
   More about Genesys
   
   Why Genesys
   
   Our vision Sustainability Awards and recognition
   
   Who we are
   
   About us News Careers Leadership
   
   Recent
   
   Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact
   Center as a Service
   
   Read more

 * Log in
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Start exploring Genesys today

Let's chat. Connect with an expert to explore our product or ask questions.

+1.888.436.3797 Contact Genesys

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CLOUD ARCHITECTURE AND OPEN CX PLATFORM

Modernize your tech stack and enable faster innovation — while guaranteeing
secure, always-on operations

Request a demo


REDUCE IT COMPLEXITY AND LOWER COSTS

Navigating the fast-paced digital landscape with a complex tech stack poses
significant challenges to your customer and employee experiences. Legacy
on-premises call center software and cobbled-together cloud customer experience
(CX) platforms hinder growth and efficiency. Instead, ease administration and
maintenance, minimize your tech footprint, and empower your teams to stay ahead
of evolving markets and the competition with the Genesys Cloud® platform.


GET A UNIFIED MODERN CLOUD ARCHITECTURE

Consolidate systems and reduce technical debt while co-creating connected
experiences. With a foundation built on a single platform, Genesys Cloud
delivers maximum uptime, backed by an aggressive SLA with an up to 100% credit
guarantee.


INNOVATE AT SPEED AND SCALE

Compose differentiation in and beyond the contact center, tailored to your
unique use cases. With weekly feature releases, turnkey marketplace apps and
thousands of APIs, you can respond quickly to shifting customer expectations and
business needs.


ACHIEVE A GLOBAL REACH AND LOCAL PRESENCE

Ensure secure, always-on operations to build brand trust wherever you operate.
Services are available in over 105 countries through a network of globally
distributed core and satellite regions, strategically located around the world,
with centralized administration and control.


CHOOSE A SINGLE PLATFORM WITH ENDLESS POSSIBILITIES

Genesys Cloud provides a unified, modern cloud architecture with a single set of
pre-integrated microservices for customer experience and workforce engagement
management (WEM) on a single codebase. Extensive integrations, open APIs, rich
developer tools and native artificial intelligence (AI) enable personalized
experiences for every customer on any channel.


ORCHESTRATE EVERY STEP OF EVERY EXPERIENCE

In a single location, orchestrate data, systems and capabilities such as bots
and channels alongside your agents — no coding required. Working together in the
same intuitive, drag-and-drop interface, your IT and business partners can
co-create simple to complex experiences delivered at the optimal time through a
customer’s preferred channels.




ELIMINATE SILOS ACROSS YOUR CX TECHNOLOGY ECOSYSTEM

It takes free-flowing architecture that passes data, intent and intelligence
across the organization to execute great customer experiences. Genesys Cloud
makes it easy to integrate and exchange data with other systems by providing a
rich set of open APIs, simple integration methods and an expansive ecosystem of
pre-built solutions and applications.


ADMINISTER FROM ONE LOCATION

Empower your global workforce with access to the roles and permissions they need
to deliver personalized experiences on every channel, anywhere, anytime — while
ensuring security and resiliency. With Genesys Cloud, your workforce, along with
their responsibilities, can easily scale and adapt as needed to the latest
hiring surge or change in operations.




FUTURE-PROOF YOUR CONTACT CENTER WITH AN OPEN PLATFORM

As a single AI-powered platform designed to evolve, Genesys Cloud is inherently
more agile, secure and globally available than other solutions. It also delivers
a better user experience and provides a lower total cost of ownership.


ONE PLATFORM, ONE CODEBASE

Minimize your tech footprint and maximize availability with a comprehensive set
of pre-integrated, AI-ready microservices built into a single codebase.

Learn more


EFFORTLESS UPDATES AND NEW CAPABILITIES

Stay ahead of evolving market shifts, business requirements and your competition
with options to activate new features weekly.

Learn more


WORRY-FREE SECURITY AND COMPLIANCE

Rest easy knowing that your customers’ data, and their trust, remain secure and
compliant — no matter the location of your operations.

Learn more


STREAMLINED DATA AGGREGATION AND AUTOMATION

Make data generated from any interaction or source AI ready and available to
inform orchestration and automation across your entire ecosystem.

Learn more


TURNKEY APPS AND INTEGRATIONS

Add value in a few clicks with pre-built functionality and connectors to other
systems from an expansive marketplace.

Learn more


GLOBAL FOOTPRINT AND FLEXIBILITY

Strengthen and expand your global footprint with unsurpassed coverage wherever
you are or want to be.

Learn more


SINGLE NO-CODE ORCHESTRATION

Rapidly accelerate the conversion of business and IT institutional knowledge
into all aspects of your customer service and employee experiences.

Learn more


LIMITLESS EXTENSION

Compose strategic value at scale with an API-first open platform and modern
developer tools purpose-built to help you bring innovation to market, fast.

Learn more


CENTRALIZED ADMINISTRATION AND CONTROL

In a single location, with a single login, maintain consistent, scalable
operations and guardrails across deployments of any size, location or operating
model.

Learn more
Explore all capabilities


SEE WHAT OUR CUSTOMERS HAVE TO SAY


OVO ENERGY

“We selected Genesys Cloud because we think it has the best combination of being
feature rich and also being developer friendly. It’s got great API suites so you
get the best of both worlds there.”

-Richard Tucker, Head of Software Engineering, OVO Energy

Listen to the story

“Genesys Cloud means we no longer need three or four systems to do one job.
Consequently, we’ve seen a 35% leap in productivity.”

-Ryan Ervin, Senior Director, Customers for Life, TCC Round Room

Read the story


EXPLORE THE POTENTIAL OF THE LEADING CX CLOUD PLATFORM


GENESYS CLOUD PLATFORM OVERVIEW

Read the overview


THREE WAYS TO LEVEL UP YOUR IT OPERATIONS

Get the resource


THE POWER AND POSSIBILITY OF AI

Download the ebook


2023 GARTNER® MAGIC QUADRANT™ FOR CCAAS

See the report


EXPLORE ALL YOU CAN DO WITH GENESYS CLOUD

The Genesys Cloud platform is revolutionizing the contact center industry,
setting the standard as the premier customer experience platform. By seamlessly
integrating voice and digital channels, it offers a robust solution for
real-time customer interactions, enhancing both customer support and agent
efficiency. With advanced data collection capabilities, your business can glean
invaluable insights from every interaction, leading to improved outcomes.
Request a demo today and see what Genesys Cloud can do for you.

Welcome back  

Not You?

Oops! We have your personal email.

LevelC-LevelVPDirectorManagerPrincipalEngineer /
ArchitectConsultantAnalystPartnerStaffUnknownFunctionClaimsCollectionsContact
Center ManagementCustomer ExperienceCustomer ServiceEcommerce/Digital
ChannelsFinanceHuman ResourcesInfluencerInformation TechnologyIT ArchitectureIT
InfrastructureIVRMarketingOperations / Process ManagementProduction
ManagementPurchasingSalesUnknownState/ProvinceIndustryBankingBusiness
ServicesCapital MarketsCommunicationsConsumer ProductsDefense &
IntelligenceEducation & Non-ProfitEnergy &
UtilitiesEntertainmentGovernmentInsuranceLife
SciencesLogisticsManufacturingPayorsProvidersRetailersTechnologyTravel &
HospitalityRetail BankingOtherLevel of InterestJust researchingGathering
business requirementsComparing solutionsReady for a conversationNumber of Agent
Seats1-2021-5051-100101-300301-500501-1000>1000No Contact CenterDon't Know
Yes. Keep me informed via email or telephone regarding Genesys information.
I would like someone to reach out to me

By providing your information, you agree to our privacy policy.


THANK YOU FOR YOUR INTEREST.

We’ll contact you directly to set up a date and time that works with your
schedule.


FREQUENTLY ASKED QUESTIONS


WHAT ARE THE BENEFITS OF AN OPEN PLATFORM AND CLOUD ARCHITECTURE FOR CONTACT
CENTER SOLUTIONS?

A cloud-native platform built with open APIs and microservices offers contact
centers unparalleled scalability, flexibility and reduced IT complexity. This
architecture ensures efficient cost management, high availability and rapid
innovation. Ultimately, it enhances customer experience by providing seamless,
adaptive and future-proofed solutions.


WHAT IS GENESYS CLOUD?

Genesys Cloud is the world’s leading experience orchestration platform,
providing extensive tools and services to integrate customer experience,
workforce engagement management and relevant business operations. It offers a
comprehensive set of pre-integrated microservices, native AI capabilities and
third-party integrations to ensure customer experience management across
multiple engagement channels.


HOW DOES GENESYS CLOUD REDUCE IT COMPLEXITY?

Genesys Cloud modernizes your tech stack, consolidating systems and reducing
technical debt. It offers a single platform that eliminates data silos and
integrates easily with other systems, making administration and maintenance
easier. This allows businesses to respond quickly to shifting customer
expectations and reduces the overall cost of operations.


CAN GENESYS CLOUD BE USED GLOBALLY?

Yes. Genesys Cloud ensures secure, always-on operations globally. Its services
are available in over 105 countries, supported by a network of distributed core
and satellite regions around the world. This global reach ensures consistent
brand experiences and trust no matter where you operate.


HOW DOES GENESYS CLOUD AID IN ORCHESTRATING CUSTOMER EXPERIENCES?

Genesys Cloud provides a centralized way to orchestrate data, systems, bots,
channels and agents without needing any coding. Through its intuitive
drag-and-drop interface, IT and business partners can co-create experiences from
simple to complex, ensuring that customers receive optimal service through their
preferred channels.


WHAT INTEGRATION CAPABILITIES DOES GENESYS CLOUD OFFER?

The platform boasts a rich set of open APIs, simple integration methods and an
expansive ecosystem of pre-built solutions and applications. This ensures
seamless data exchange between Genesys Cloud and other systems, helping
businesses deliver cohesive customer experiences.


HOW DOES AI ENHANCE THE FUNCTIONALITY OF GENESYS CLOUD?

Genesys Cloud integrates native AI capabilities to offer personalized
experiences for customer journeys across any channel. And the platform provides
AI-ready data from various interactions to inform orchestration and automation
across the entire ecosystem. It’s the engine behind the platform’s leading CX
and WEM solutions.

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve
loyalty and business outcomes by creating the best experiences for customers and
employees. Through Genesys Cloud, the #1 AI-powered experience orchestration
platform, Genesys delivers the future of CX to organizations of all sizes so
they can provide empathetic, personalized experience at scale. As the trusted,
all-in-one platform born in the cloud, Genesys Cloud accelerates growth for
organizations by enabling them to differentiate with the right customer
experience at the right time, while driving stronger workforce engagement,
efficiency and operational improvements.

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