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WHERE CUSTOMER KNOWLEDGE LIVES

Make sense of all your customer research in one intuitive, collaborative, and
searchable platform.

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Analyze qualitative dataResearch repositoryParticipant
managementEnterpriseSecurity
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Markup


RECORDINGS → INSIGHTS IN MINUTES, NOT HOURS

Transcribe a recording, discover patterns through powerful analysis features,
and share insights, all in one intuitive tool. Spend less time analyzing, and
more time talking to customers.

Learn moreView Pricing




UPLOAD AND TRANSCRIBE IN A MATTER OF MINUTES

Import your video or audio recording and we’ll transcribe it with our fast and
accurate transcription engine. Seek and edit, name speakers, split monologues,
and more.





CREATE HIGHLIGHT REELS OF KEY MOMENTS

Select text and tag your transcript to build a highlight reel across all of your
interviews and usability tests. See the trimmed and edited moments for each tag,
within seconds. No editing software required.





UNCOVER INSIGHTS FROM ALL KINDS OF DATA

Markup isn’t just for video. No matter what kind of research you’re doing,
Markup speeds up your analysis workflow and helps you uncover insights backed by
evidence.





AFFINITY MAP LIKE A PRO

Find themes in unstructured data—cluster highlights, notes, and insights.
Powerful filters let you narrow in on the content that matters.




Playback


IMAGINE ONE CENTRAL PLACE FOR ALL CUSTOMER KNOWLEDGE

Imagine no longer. With Playback, your team can curate insights in a single
location and turn a series of fragmented reports, presentations, documents, and
recordings into a single, searchable repository.

Learn moreView Pricing




CREATE BEAUTIFUL RESEARCH REPORTS THAT TELL COMPELLING STORIES

Craft engaging narratives for your research findings that look so good you’ll
want to share them with your team.





ONE PLACE FOR NOTES, RECORDINGS, PHOTOS, FILES, AND REPORTS

Get on top of your fragmented research data with unlimited storage for text,
images, video, PDFs, and more. Everything in Playback is stored contextually, so
it’s easy to find.





GET YOUR ORGANIZATION CLOSER TO THE CUSTOMER

With unlimited free viewer accounts, everyone in your organization can access
customer insights to build empathy. Only pay for those who conduct research.




Backstage


PURPOSE-BUILT PARTICIPANT MANAGEMENT

Track your participants and build a connection between people, data, and
insights, all in a safe and compliant way.

Learn moreView Pricing



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MANAGE PARTICIPANTS IN A COMPLIANT WAY

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CONNECT PARTICIPANTS TO DATA AND INSIGHTS

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SEARCH AND SEGMENT BASED ON CUSTOM DATA

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ENSURE SOC2, GDPR, AND CCPA READINESS



Enterprise


UNLOCK THE POTENTIAL OF RESEARCH AT SCALE

Empower everyone to make better decisions and move work forward with the
platform trusted by Fortune 500 companies.

Learn moreView Pricing


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SCALE THE IMPACT OF RESEARCH ACROSS DEPARTMENTS

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MANAGE HOW RESEARCH IS STORED, ACCESSED, AND SHARED

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ONBOARD YOUR ENTIRE ORGANIZATION WITH SINGLE SIGN-ON

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STAY COMPLIANT WITH PRIVACY REGULATION LIKE GDPR AND CCPA





SECURE AND PRIVATE, THE WAY IT SHOULD BE

We enable thousands of organizations to better understand their customers.
Keeping your data private, secure, and compliant is fundamental to this effort.

Learn more about security and privacy




SOC 2 TYPE II

We have received our SOC 2 Type II report demonstrating that Dovetail has the
appropriate controls in place to mitigate risks related to security,
availability, and confidentiality.

More on SOC 2




GDPR-READY

Dovetail has made information security and data privacy foundational principles
of everything we do, and we recognize the importance of adhering to regulations
to advance information security and data privacy for citizens of the EU.

Our commitment




RESEARCH DATA UNDER LOCK & KEY

Dovetail is built on a modern cloud infrastructure utilizing world-class vendors
like Amazon Web Services to ensure the safety of your data.

Visit security page




JOIN THOUSANDS OF PRODUCT PEOPLE JUST LIKE YOU

Share knowledge, ask questions, and learn how researchers are using Dovetail to
improve how research gets done in organizations worldwide.

Join the Slack community





BRING YOUR RESEARCH TO LIFE

Learn how customers of all sizes and industries get value from Dovetail.



The research specialty at this online design and publishing tool uses Dovetail
to achieve their mission of empowering the world to design.

Read story

Dovetail helps the product team at this global tech company to stay true to
their value of holding the customer at the heart of everything they do.

Read story

The team at this win/loss analysis provider use Dovetail to help their clients
better understand why they win some deals and lose others.

Read story



GET STARTED FOR FREE

Collaborate with up to 3 users for free, forever.

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