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"Vonage supports its channel partner, Insight Lab, in reaching out to Contact
Center Leaders with exclusive offers."

Andrew Frey 

(Sr. Director, Business Development)




Join 25,000+ survey responders



Dan Ernstberger

Head of Customer Experience

Paychex, Inc.



Christopher Mitchell

Vice President

Bain Capital, LP



Claire Rutkowski

Chief Information Officer

Bentley Systems



SURVEY ON BEST PRACTICES IN CONTACT CENTERS


1 of 8.  How many agents does your Contact Center have?
100+

25 to 99

10 to 24

I don’t know the number of agents
2 of 8. What function(s) does your Contact Center perform? (Select all that
apply)
Sales


Business Development


Customer Service


Collections


Other (please specify)


3 of 8. Which technology does your Contact Center use?
Genesys

Avaya

Cisco

Five9

Other (specify below)

4 of 8. Which CRM does your company use?
Salesforce

Microsoft Dynamics

ServiceNow

Other (mention below)

5 of 8. Are you a Salesforce Service Cloud Voice User?
Yes

No
6 of 8. Which Contact Center features interest you? (Select all that apply)
Artificial Intelligence (AI)


CRM integration


Video calls for Contact Center agents


Conversation analytics

7 of 8. What best describes your role in Contact Center initiatives within your
organization
I’m a key member of the decision-making panel

I’m an influencer

I’m not involved at all

8 of 8. When does the contract for your Contact Center service renew?
July 2024August 2024September 2024October 2024November 2024December 2024January
2025February 2025March 2025April 2025May 2025June 2025July 2025August
2025September 2025October 2025November 2025December 2025



OUR SPONSOR, VONAGE, CAN HELP ACCELERATE CONNECTIONS THAT MATTER TO YOUR
BUSINESS AND POWER YOUR CUSTOMER EXPERIENCES. TO LEARN HOW, SCHEDULE A 15-MIN
TIME SLOT FOR A DISCOVERY CALL.

(PLEASE CHOOSE A DATE AND TIME BETWEEN: TOMORROW – 2 WEEKS OUT, MONDAY – FRIDAY,
9AM – 5PM)


09:00 AM09:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM01:00 PM01:30
PM02:00 PM02:30 PM03:00 PM03:30 PM04:00 PM04:30 PMEastern Time
Which areas of Contact Center would you like our Domain Expert to focus on? (The
goal is to make the Discovery Call most beneficial for you)



THANK YOU FOR YOUR TIME!

WE KNOW WE CAN COUNT ON YOU TO JOIN THE CALL - SO WE'LL PUT THE WHEELS IN MOTION
RIGHT AWAY. PLEASE ENTER YOUR CONTACT DETAILS ACCURATELY BELOW, TO ENABLE REWARD
FULFILLMENT. WE'LL REACH OUT SHORTLY VIA EMAIL AND PHONE TO RE-CONFIRM THESE
DETAILS - SO THAT YOU CAN REST ASSURED THAT YOU'LL GET YOUR REWARD IN TIME.







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EMAIL REWARDS@INSIGHTLAB.CO





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