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BRIGHTSPEED’S PRIVACY NOTICE


Effective Date: September 15, 2022


At Brightspeed, we want you to know how we collect, use, and share personal
information about you. This policy applies when you visit brightspeed.com and
other websites that link to this privacy policy (“Sites”), when you subscribe to
or access any of our voice, Internet, customer support and protection plans or
other services (“Services”) for both personal and business use. It applies only
to Brightspeed Sites and Services. If you access services from another company
through Brightspeed, the other company’s privacy policy will apply to the
information that they collect and use.

Want to know more?


WHAT INFORMATION DOES BRIGHTSPEED COLLECT?

Information We Collect Directly from You

We collect your name, contact information, financial, payment, or billing
information, and other information that you choose to provide to us when you
visit our Sites, join our email list, contact us, create an account, apply for
or subscribe to our Services, or interact with us for other purposes.  We may
also ask for other information such as log-in information for your account, date
of birth, Social Security number, or driver’s license number to authenticate
your identity or if a credit check is needed. We may collect information from
the subscription process even if you do not end up subscribing.

Information We Automatically Collect when you use our Sites or Services  

When you visit our Sites, we automatically collect technical information such as
the type of browser you are using, your IP (Internet Protocol) address, your
activities on the Sites, the type of device you are using, the time and date of
your visit, your zip code, and other information we collect through cookies and
similar technology. We may collect this information on our own or by using
suppliers like analytics service providers. To learn more about the ways we use
this information and the choices available to help you protect your privacy,
please look at the “Digital Advertising & Analytics” section of this privacy
policy.

When we provide our Services, we may automatically collect information about how
the Services are used. For example, if you use our voice services, we may log
dates, times, and the telephone numbers of calls made from your account. When
you use our Internet services, we may collect technical information about
Internet usage, such as the IP address and the access volume, activities, and
times. We may also gather technical details from the device you use to connect
to the Internet, such as the number and types of devices connected to your home
network and whether your devices are connected via Wi-Fi or other technology.

Information We Collect About You from Other Sources

 When you use our Services, we may collect information about you from consumer
reporting agencies if we need to check your credit history before we can open
your account. We may also get contact information from marketing companies and
may combine the information we get from other sources with information we
collect ourselves.


HOW WE USE YOUR INFORMATION?

We use the information we collect to operate our business and to improve your
experiences. Below are some examples of such uses:

 * To respond to your questions when you contact us;
 * To set up your account and provide our Services to you;
 * To decide whether we can extend credit to you if this is needed for the
   Services;
 * To bill and collect for our Services;
 * To operate, personalize, and improve the Sites and Services;
 * For troubleshooting purposes to identify and fix a service issue;
 * To provide customer support;
 * To send updates and offers to you; and
 * To comply with the law; and
 * To keep our Websites and Services secure.


DOES BRIGHTSPEED SHARE MY INFORMATION?

Certain information we collect through our Services is subject to legal
restrictions on sharing. Please see our CPNI Privacy section for more
information. When the law allows, we may share the information we collect:

 * With third-party service providers who process information on our behalf,
   such as companies that help us market and operate our Sites and Services;
 * With consumer reporting agencies in some cases, such as when an account is in
   collections;
 * With our parent company and with other affiliates or joint venture partners;
 * With other carriers and service providers, when required by law, when you
   have provided permission, to help them provide and bill for services, or when
   we suspect fraud, harassment, threats, or similar activity;
 * To prepare for or carry out a corporate sale, merger, or acquisition, or
   other transfer of all or part of our assets;
 * Because of a subpoena, court order, governmental inquiry, or other legal
   process or as otherwise permitted or required by law;
 * To protect our rights or the rights of others, or for safety or security
   reasons; and
 * With your consent or direction, or under other privacy notices we give you.

When you use our voice services, we may also disclose information about you,
such as your name and phone number, to third parties through call-identifying
features, like Caller ID. Additionally, for voice services, we may be required
by law to share your name, address, and phone number with third parties like
directory assistance providers and emergency service providers. You can block or
limit some of this sharing. Please review your options below in the “Your
privacy choices” section. 

We may share information from the Sites and Services from which identifying
information has been removed so that it does not identify you personally to
provide metrics reports to our business customers and service suppliers or with
advertising and other companies to deliver or assess the effectiveness of
advertising and marketing campaigns. Such data is sometimes called de-identified
and/or aggregated because personal identifiers have been removed from
de-identified data and aggregated data has been combined with other data in
summary form so it cannot be used to personally identify you.


DIGITAL ADVERTISING, TARGETED ADVERTISING & ANALYTICS

Brightspeed does not sell data we collect through our Services. However, when
you visit our Sites, we may allow some advertising providers to collect
technical data on our Sites for targeted advertising. Targeted advertising is a
way to provide more personalized online ads based on data about your use of
different websites, apps, and devices over time. You can choose to opt out of
this targeted advertising by using our privacy center on our website. Opting out
will not affect your use of our Sites.

You can also visit the Digital Advertising Alliance (“DAA”) Webchoices tool at
www.aboutads.info to learn more or to opt out of this type of advertising on
websites by companies in the DAA program. If you delete your cookies or use a
different browser or mobile device, you should renew your opt-out choices made
through the DAA Webchoices tool. Opting out will not stop advertising in your
browser or applications, but it might make the ads you see less relevant to your
interests.

We may also work with third parties that collect data about your use of the
Sites and other sites or apps over time for non-advertising purposes. For
example, Brightspeed uses Google Analytics and other third-party services to
improve the Sites and for our analytics and marketing. For more information
about how Google Analytics collects and uses data when you use our Sites,
visit www.google.com/policies/privacy/partners, and to opt out of Google
Analytics, visit tools.google.com/dlpage/gaoptout. Your browser may also offer
tools to limit the use of cookies or to delete cookies. The tradeoff is that if
you use these tools, then the websites you visit, including our Sites, may not
work as intended.


THIRD-PARTY LINKS & TOOLS

The Sites may have links to third-party websites or apps. We do not control
those websites or apps, and they are not covered by this privacy policy. You
should review the privacy policies of other websites or apps that you use to
learn about their practices.

The Sites may also have integrated social media tools or “plug-ins” offered by
third parties. If you interact with these tools on the Sites, those other
companies may collect information about you. These companies are not covered by
this privacy policy. They may use and share such information under your account
settings, including by sharing information with the general public.


YOUR PRIVACY CHOICES

When you have an account with us, you can review, change, or update certain
account information by logging into your account or by contacting us at
833-MYBRSPD. 

When you visit our Sites, you can select and manage your cookie preferences on
our Privacy Preference Center.

You can choose not to receive email marketing from us by using the link provided
at the bottom of each marketing message. If you opt out of email marketing, we
will still send you messages related to our transactions and relationship with
you, like account updates.

When we provide traditional voice services (non-VOIP), you also have the
following choices.

 * You can choose to have a non-published telephone number. A non-published
   number will not be printed in telephone directories and Directory Assistance
   operators will not provide the number to callers requesting it. To make this
   choice, please contact us through our chat services or at 833-MYBRSPD
 * You can choose to have a non-listed telephone number. A non-listed number
   will not be printed in telephone directories but will be provided through
   Directory Assistance. To make this choice, please contact us through our chat
   services or at 833-MYBRSPD
 * If you choose to be listed in a directory, you may limit the information that
   will be included by contacting us through our chat services or at 833-MYBRSPD
 * Please note that we are required to give customer information, regardless of
   non-published or non-listed status, to directory publishers for directory
   deliveries and to directory assistance providers
 * Also, non-published or non-listed status does not impact our legal
   responsibilities to provide information to law enforcement pursuant to a
   lawful request

Please see the “CPNI”section for additional choices that may be available. For
choices related to targeted advertising on our Sites, please see the “Digital
Advertising & Analytics” section.


CHANGES TO THIS PRIVACY POLICY

We will update this Privacy Policy when necessary to reflect changes in our
information practices, to reflect feedback we receive and as necessary to keep
it accurate and complete. When we post changes to this Privacy Notice, we will
revise the date at the beginning of this Privacy Policy. We encourage you to
visit this page from time to time to learn about any updates.


WHAT ACCESS DO CUSTOMERS HAVE TO INFORMATION ABOUT THEMSELVES?

Under the law, you have certain rights related to access to your information.
You may request access to information about yourself using our Data Subject
Request form.


CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) FOR VOICE SERVICES

This section gives you more information about how we collect, use, and share the
Customer Proprietary Network Information (CPNI) that we collect through our
voice services. Under federal law, you have a right, and we have a duty, to
protect the confidentiality of CPNI. We have implemented policies and procedures
to help ensure our compliance with the CPNI rules adopted by the Federal
Communications Commission (FCC), and we perform ongoing reviews of our
compliance. We also certify our compliance with applicable CPNI rules to the FCC
annually. The bottom line is that we do not intentionally use, access, or
disclose your CPNI to affiliates or third parties without your permission,
except as allowed under the FCC’s rules or other applicable law. 

CPNI is information that relates to the quantity, technical configuration, type,
destination, location, and use of the voice services we provide to you as our
customer and includes information about what voice services you subscribe to,
how you use them, and the bills you get. CPNI does not include our published
directories that may include your name, address, or telephone number, and this
section does not apply to our directories.


HOW DOES BRIGHTSPEED USE AND SHARE CPNI?

We use CPNI primarily to provide services to you, including to: 

 * Bill and collect for our services and process payments;
 * Set up your account and provide our services;
 * Market our services that are similar to services you already use and
 * Fix a service issue, provide customer support, and troubleshoot.

To provide our services, we may share CPNI with our affiliates and with
third-party service providers. In addition, we share CPNI with other third
parties, such as law enforcement, to comply with the law, protect our rights,
and protect both our customers and users of other carriers’ services.

We will share your CPNI with you upon request after verifying your identity.
Brightspeed may use, share, and allow access to CPNI in other ways, with your
approval, as explained in the next section.

What are Your Rights Regarding your CPNI

Under the law, you have certain rights related to your CPNI. In some cases, we
must ask for your approval before we can use, share, or allow access to your
CPNI. This is called an “opt in” approval. When we ask for this approval, we
will tell you how we want to use, share, or allow access to your CPNI, and who
we will provide your CPNI to if you approve.

You also have the right to “opt out” of our use of CPNI to market types of
communications service you are not already using, and our sharing of CPNI with
our agents and affiliates to do this marketing. For example, if you use our
local voice services, we might use your CPNI to market our long-distance voice
services to you, unless you opt out.


HOW TO OPT-OUT OF USE OF YOUR CPNI?

You can opt out by emailing us at privacy@brightspeed.com. Your choices will
apply until you change them, and you can change your mind at any time by
emailing us at this same email address.

Opting out of our use and sharing of CPNI for marketing purposes will not affect
how you can use our services that you subscribe to, but if you do not opt out
then we can offer you more services to meet your communications needs. If you do
opt out, we may still market to you, but the marketing will not be based on your
CPNI.


HOW DOES BRIGHTSPEED SECURE CUSTOMER INFORMATION?

We take the security of our customer information seriously. We do several things
to protect it:

 * We have administrative, physical and technical controls to safeguard it.
 * We train our employees in the importance of protecting it.
 * We require businesses that act on our behalf and have access to our
   information to keep information about you confidential and secure.

Like most companies, while we have security measures and policies in place to
protect against the unauthorized access, misuse and disclosure of information
under our control, we cannot guarantee that your information will never be
disclosed in a manner inconsistent with our policies and practices or that our
safeguards will prohibit all attempts to defeat these measures. If you think
information about you or others has been disclosed without proper authorization,
please contact our Privacy Office at Privacy@Brightspeed.com or by mail at:
Chief Privacy Officer, Brightspeed Legal Department, Connect Holding II LLC
d/b/a Brightspeed, 1120 South Tryon Street, Suite 700 Charlotte, NC 28203.


HOW TO CONTACT BRIGHTSPEED?

If you have questions, comments, or concerns about this privacy policy, please
contact us:

 * By email to privacy@brightspeed.com 
 * By mail to Chief Privacy Officer, Brightspeed Legal Department, 1120 South
   Tryon Street, Suite 700 Charlotte, NC 28203

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