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You need to enable JavaScript to run this app. SITE NOT OPTIMIZED FOR INTERNET EXPLORER This experience is optimized for Chrome, Firefox, Safari and Edge browsers. It looks like you're using Internet Explorer, please use another browser. Skip to main content Get Up to $300 off Accessories with a Peloton Bike, Bike+, or Tread.* Ends 11/28. Peloton Logo * Bikeschevron * Treadchevron * Strengthchevron * Rowchevron * Appchevron * Accessories * Apparel * Location-i10n * Account-i10n * Cart-l10n PELOTON PRIVACY POLICY Last Updated: August 9, 2022 Welcome to the Peloton Privacy Policy! This Privacy Policy describes how Peloton Interactive, Inc. and its affiliates ( "Peloton", "we", or "us") collect and process your personal information when you visit the Peloton site, use any Peloton services including Peloton applications (the "App") or fitness equipment (such as the Peloton Bike, Bike+, Tread, Tread+, or Peloton Guide), or when you interact with us via our call centers, customer support service including live chats and e-mail communications, social media channels, studios or retail shops including our showrooms or concession stores (together, the "Services"). * CONTENTS 1. WHAT PERSONAL INFORMATION WE COLLECT 2. HOW WE USE PERSONAL INFORMATION 3. COOKIES AND SIMILAR TRACKING TECHNOLOGIES 4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH 5. INTERNATIONAL DATA TRANSFERS 6. YOUR RIGHTS 7. DATA RETENTION 8. SECURITY OF YOUR INFORMATION 9. LEGAL BASIS FOR PROCESSING 10. CHILDREN’S PRIVACY 11. HOW TO CONTACT US 12. UPDATES TO OUR PRIVACY POLICY * 1. WHAT PERSONAL INFORMATION WE COLLECT The personal information that we process about you broadly falls into the following categories: * 1.1 Information that you provide to us * Contact Information: Your name, email address, mailing address, phone number that you provide to us, for example, when you register for any Peloton Services, subscribe for Peloton marketing, communicate with us or register for a test ride. * Purchase Information: Payment information (such as your credit card number), order details, delivery information (such as shipping and delivery address) that you provide when you purchase any Peloton Services. * User Profile Information: Any information that you provide to us in connection with your Peloton "User Profile", such as contact information listed above, username, and any additional information you choose to provide to enhance your use of the Services, including your weight, height, age, gender, general location, tags, birthday, image or avatar. User Profiles are set to public by default, which means that other registered Peloton users will also be able to view the information associated with your User Profile. You can set your profile to "Private" at any time, which means that only members who you approve as followers can see your profile and fitness performance history. Click here for more information on how to manage your privacy settings. * Voice and Likeness: Your visual image, likeness and voice recording (e.g., via photographs, video and/or CCTV) if you visit our studios and/or showrooms or participate in live studio classes. Additionally, Peloton fitness equipment and the Peloton App may contain a camera, microphone and voice control features. These features are in use only when activated by you, for example, to use the Peloton Guide, to take a Peloton user profile photo or to initiate or accept a video chat from another user and, for usage of the Peloton App, any device settings that you have activated. * Communications Information: Any details of your communications/interactions with us, including when you call, email, live chat, video call or text with our customer or technical support teams or communicate with us via social media channels or community forums. We may record customer and technical support calls for training and monitoring purposes and to help resolve customer issues. We will tell you before recording and, where required by applicable laws, obtain your consent for the collection of these recordings. * Survey and Review Information: Any information you provide to us (or otherwise publish) in connection with a survey you complete or review / testimonial you provide about Peloton goods and/or Services. * Promotions, Sweepstakes and Competition Information: Any information that you provide to us in connection with any promotions, sweepstakes and/or competitions we run, including for example, responses to competition questions. * Other User Information: Any other information that you may provide to us in connection with your use of Peloton products or Services, visits to Peloton studios or retail shops and / or other contact that you have with the Peloton team. Members who use Peloton Guide should be aware that we may collect and use Biometric Data, a type of sensitive personal information, with your consent as part of your use of Peloton Guide. More information about how we may collect and use Biometric and Fitness Data is available in our Peloton Biometric and Fitness Data Privacy Policy. * 1.2 Information that we collect automatically * Information generated through use of the Services. Such as classes registered for and participated in, Peloton members you are following and who are following you, details of workout performances such as leaderboard rank, total workout output, workout speed, distance and calories burned, in-studio attendance history and, if you have chosen to connect a heart rate monitor, your workout heart rate. * Information from your device. Information from and about the device you use when you use our Services (whether your desktop, mobile, tablet, bike or fitness tracker) including IP address, identifiers, type, mobile carrier, browser type and language, location (see below) and operating system. We may also collect information about how your device interacts with our Services, such as the content you access, pages and sites visited before and after you reach the Services, the date and time of your use, the amount of time spent on the Services, and other actions taken through use of the Services such as preferences. * Location Information. Depending on how you use the Services and your device settings, type and connectivity, we may collect location-based information including your IP address, GPS location, city, county, zip code and region and your smart device’s proximity to “beacons”, Bluetooth networks and/or other proximity systems. You will have the ability to opt-in or out of our collection of location information by selecting the location and Bluetooth settings in your device but this may affect your ability to use certain location dependent Services (such as track your run functionality). Some of this information may be collected using Cookies and Similar Technologies as described below. * 1.3 Information we collect from third parties * Third Party Applications: If you access our Services through a third party application, such as the Apple App Store or Google Play App Store (together with any similar applications, "App Stores") or Social Networking Sites ("SNS") such as Instagram, Twitter or Facebook, we may collect information about you from that Third-Party application that you have made public via your privacy settings. This may include: your name, your SNS user ID, your App Store user name, location, sex, birth date, email, profile picture and your contacts on the SNS. * Third Party Sources: We may receive information about you from other sources to supplement information provided by you or where we are conducting a joint marketing campaign with a selected partner and you have provided consent for us to receive your information. The supplemental information allows us to enhance our ability to provide you with information about our business, products and Services and to provide you with any marketing communications that you have provided your consent to receive. Please see Your Rights below for how to unsubscribe. * 2. HOW WE USE PERSONAL INFORMATION We use your information for the following purposes: * To provide you with the Services: Including to verify your identity and set up your Peloton account, to process payments and fulfill product orders, to provide you with access to our Services such as class bookings and participation, workout tracking performance and statistics, and to enable you to compete and communicate with other Peloton members. * To communicate with you: Including for administrative matters (such as account management, updates to terms, or system maintenance), to provide you with information about our Services (such as product delivery and logistics, servicing and technical support), and to respond to any questions, comments or requests you have about our Services. * To send you marketing: Including contacting you by phone, email, postal mail or SMS with information about news, offers, products and/or Services that might be of interest to you, as permitted by applicable law. Please see Your Rights below for how to unsubscribe. * For analytics, research and product and Service improvement purposes: Including monitoring and measuring your use of our products and Services and conducting research/surveys, to understand how they are being used and how they can be improved. * For quality assurance and training purposes: Including monitoring communications and interactions with you to ensure the quality of our customer and technical support services, appropriate training of our people and to resolve your complaints. We will provide notice and consent options for monitoring of communications as required by applicable law. * For personalisation and advertising: Including to provide you with a personalised and tailored Service, to serve you with Peloton advertising on third party properties and to serve you with relevant advertising and content on our Services. * To ensure the security and integrity of our Services: Including to detect and combat any abuse or any harmful activity, fraud, spam, and illegal activity affecting our Services, or in the case of CCTV images, the prevention & detection of crime and for the health and safety of individuals on Peloton premises. * To comply with any applicable law and/or regulations. * For any other lawful business purpose: Including any incidental business purpose related to or in connection with any of the above, or for any other purpose disclosed to you at the point at which we collect your personal information. * 3. COOKIES AND SIMILAR TRACKING TECHNOLOGIES We use cookies and similar tracking technologies such as pixel tags/web beacons and social media widgets (collectively "Cookies") to collect and use personal information about you, including for analytics purposes and to serve you interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookies Policy. * 4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH We may disclose your personal information to the following categories of recipients: * Group Companies, Third Party Service Providers and Business Partners: We may share your personal information with other members of our group, with our third party service providers (such as those who provide IT, analytics, payment processing, and customer sales, technical support or delivery services), third party business partners who otherwise process personal information for purposes that are described in this Policy (such as advertising partners) or who are otherwise notified to you when we collect your personal information (such as financing partners if you select this option during the checkout process). We do not sell your personal information. * Third Party Apps that you link to your Peloton account: As part of the functionality of our Services, we offer pairing functionality to enable you to connect your Peloton account with third party applications such as Fitbit, Apple, Strava and similar applications. If you choose to connect your Peloton account, we will share certain personal information with the paired application depending on what information you choose to share with such third party apps or have otherwise been notified will be shared during the pairing process. The information may include information generated through your use of the Services (i.e. workout information) and other contact and profile information. The processing of your personal information by such third party applications shall be governed by the privacy policies of those third parties. * Other Users: Depending on your User Profile settings and how you interact with our Services, certain personal information of yours may become available for other Peloton members to see. User profiles are set to public by default. * Competent Law Enforcement Bodies, Regulators, Government Agencies, Courts or other Third Parties: We may share your personal information, including CCTV images, with competent law enforcement bodies, regulators, our insurers, external legal advisors, government agencies, courts or other third parties where we believe disclosure is necessary: (i) to comply with applicable law; (ii) to exercise, establish or defend our legal rights (including to collect amounts owed to Peloton); (iii) to protect your rights or vital interests or those or any other person; or (iv) to detect, prevent or otherwise address security, fraud or technical issues. * Potential Buyers (and their agents and advisors): We may share your personal information with actual or potential buyers (and their agents and advisors) in connection with any actual or proposed purchase, merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, provided that we inform the buyer or transferee that it must use your personal information only for the purposes disclosed in this Privacy Policy. * 5. INTERNATIONAL DATA TRANSFERS Your personal information may be transferred to, processed and stored in countries other than the country in which you are resident, including the United States, Australia, Canada, the European Union and UK. The recipients of such information may be located in any country where Peloton has a place of business and additional territories where our suppliers and partners may transfer data, details of which can be provided upon request. We take appropriate safeguards to protect your personal information in accordance with this Privacy Policy specifically in relation to any international transfer. This includes implementing an intra-group data sharing agreement that includes safeguards and protections for any use of your personal information by our group entities and incorporates the European Commission's Standard Contractual Clauses, which require all group companies to protect relevant information in accordance with European Union and UK data protection laws. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request. * 6. YOUR RIGHTS * 6.1 Consent If we have collected and process your personal information with your consent (including any sensitive or special category data), then you can withdraw your consent at any time by using settings on the Peloton product or App (as applicable), via settings on your device or by contacting us using the details provided under How To Contact Us. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent (please see Legal Basis). * 6.2 Direct Marketing We may send marketing communications for purposes notified to you (including as specified in section 2 above) and, where required by applicable law, with your consent. You can unsubscribe from direct marketing at any time by following the instructions below or by contacting us using the details provided under the How To Contact Us. We will process your request within a reasonable time after receipt, in accordance with applicable laws. Unsubscribe options are provided in electronic marketing communications as required by applicable law. Email, SMS and Telephone: You can unsubscribe from email communications at any time. To stop receiving our promotional emails, follow the unsubscribe instructions in the email messages you receive from us, or contact us using the details provided under the How To Contact Us. We will process your request as soon as practicable after receipt, in accordance with applicable laws. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding Peloton and our Services and, to the extent permitted by law, you will not be able to opt-out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy). If you opt in, you will receive text messages from Peloton. “Peloton Account” text messages are non-promotional messages from Peloton alerting you to important information, like the details of your delivery, failed subscription payments and other alerts related to your Peloton subscription or purchases. To opt-out of receiving “Peloton Account” text messages by texting STOP to the number from which you received the message (73586 in the US). We will send you one final message to confirm that you have been unsubscribed, and will process your request within a reasonable time after receipt, in accordance with applicable laws. If you experience any issues with text messages from Peloton, text HELP to the relevant number referenced above or email our Support team at support@onepeloton.com. Carriers are not liable for delayed or undelivered messages. Message frequency varies. Message and data rates may apply. We maintain “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within the timescales required by law. Push Notifications: If you opt-in on your device, Peloton may occasionally send you push notifications through our Apps with updates, achievements and other notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings on your device. * 6.3 "Do Not Track" Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that, because there has been no agreed industry standard, we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. * 6.4 Your rights to access and manage personal information We recognize the importance of your personal information and provide simple ways for you to exercise the following rights: access (right to know), portability, rectification (correction or update), deletion (erasure), object and to restrict processing. You can exercise these rights via the following ways: * Submit a request via our Privacy Request Form. * Update your profile and account settings - please see our Privacy Settings Guide for details. * Contact us if you have any questions - please see How To Contact Us. NOTE: If you are a U.S. resident and would like to exercise one of your rights, you can also contact us at 1-844-559-0051. * 7. DATA RETENTION Peloton retains the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws. CCTV images are retained for 14 days in Germany and 30 days elsewhere. When we are no longer required to retain the personal information as described above, we will destroy, erase, or de-identify it. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold it. * 8. SECURITY OF YOUR INFORMATION We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We maintain commercially reasonable administrative, technical and physical safeguards (which vary depending on the sensitivity of the personal information) designed to protect against unauthorized use, disclosure or access of personal information. * 9. LEGAL BASIS FOR PROCESSING Our legal basis for collecting and using the personal information described above will depend on the personal information concerned, applicable laws and the specific context in which we collect it. However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you (such as to provide our Services), (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our Services, to communicate with you as necessary to provide our Services to you, and for our legitimate commercial interests such as responding to your queries, improving our products and Services, undertaking marketing, or detecting and preventing illegal activities. We may have other legitimate interests and we will make clear to you at the relevant time what those legitimate interests are. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, you can contact us using the details provided under the How To Contact Us section below. * 10. CHILDREN’S PRIVACY You are not permitted to use our Services if you do not meet the minimum age requirement applicable in your jurisdiction, and if you do not meet the age requirements as specified in our Terms of Service. If you learn that your child does not meet the requirements set out above and has provided us with Personal Information, you may alert us at privacy@onepeloton.com. We will take steps to delete such information from our files as soon as possible and terminate the child’s account. * 11. HOW TO CONTACT US If you have any questions about our privacy practices, this Privacy Policy or would like to contact us or our Data Protection Officer, you can do so by email at privacy@onepeloton.com or at the addresses below. * U.S. and Canadian Residents: Peloton Interactive, Inc. 441 Ninth Avenue, Sixth Floor New York, NY 10001 USA Attn: Legal Department * United Kingdom Residents: Peloton Interactive UK Ltd. 1 Langley Street London WC2H 9JG United Kingdom Attn: Legal Department * EEA Residents: Peloton Interactive Deutschland GmbH ℅ WeWork Neue Schönhauser Straße 3-5 Neue Schönhauser Straße 3-5 10178 Berlin Germany Attn: Legal Department * Australian Residents: Peloton Interactive Australia Pty Ltd 20 Martin Place Sydney NSW 2000 Attn: Legal Department You can also complain to a data protection authority about our collection and use of your personal information if you feel that Peloton has not acted in accordance with applicable laws. For more information, please contact your local data protection authority. * 12. UPDATES TO OUR PRIVACY POLICY We may update our Privacy Policy from time to time. When we do, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "last updated" date displayed at the top of this notice. * All-Access Membership separate for Peloton Bike, Bike+ and Tread; Guide Membership separate for Peloton Guide. Offer available between November 14, 2022 and November 28, 2022 only. Receive up to $300 off accessories with your purchase of a new Peloton Bike, Bike+ or Tread. Receive up to $200 off accessories with your purchase of a new Peloton Guide. Offer applied at checkout. No substitutions. Peloton may cancel or limit offers at any time. Cannot be combined with other offers, referral codes or other discounts. Void where prohibited. Not transferable. While supplies last. No cash value. Not valid outside the United States. If the hardware purchased is returned for a refund, but you do not return the accessories, you will be refunded the purchase price of the hardware less the discounted accessories price. * LEARN * Home Trial * Membership * Bike Rentals * Financing * Instructors * Corporate Wellness * ABOUT * Our Story * Team * Careers * Press * Global * Blog * Investors * Our Pledge * VISIT US * Showrooms * Commercial Bike * Hotel Finder * Book a Test Class * Studio * SUPPORT * Contact Peloton * Member Support Center * Return Policy * Warranties & Protection Plans * Shipping * Product Recalls * Security GET A PELOTON GLASS WATER BOTTLE FOR $1. Your Email* Submit Sign up to claim yours, plus be the first to hear about Peloton news and offers. First time subscribers only. For more about how we use your information, see our Privacy Policy. Terms apply. Applicable taxes may apply. By providing your email address, you agree to receive marketing communications from Peloton. * Phone1-866-679-9129 * ChatStart a Live Chat * HelpVisit Support Center * Facebook * Instagram * Twitter * You Tube -------------------------------------------------------------------------------- GET THE PELOTON APP * Apple Logo * Google Logo * Amazon Logo * Roku Logo UNITED STATES ($ USD) CHANGE YOUR COUNTRY Australia ($ AUD) Canada ($ CAD) Germany (€ EUR) United Kingdom (£ GBP) United States ($ USD) Checkmark -------------------------------------------------------------------------------- Privacy PolicyTerms of ServiceMembership TermsIP PolicyAccessibility © Peloton 2012-2022, Peloton Interactive, Inc. All rights reserved. Close Select your country preferences We've noticed you're shopping from Germany. Please update your country preferences to see content specific to your location. Select an option Germany Arrow Update PreferencesCurrency: € EUR FILTERS Information storage and access Cancel Apply PRIVACY PREFERENCE CENTER When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to or to provide a more personalized web experience. Because we respect your right to privacy, you can choose to not to allow some types of cookies. Click on the different category headings and the cookie details link below to change default settings and to learn more about the cookies. Please note, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more information, please see Peloton’s Privacy Policy * STRICTLY NECESSARY COOKIES Always Active Strictly Necessary Cookies These cookies are necessary to make our website work and to provide you with its core features, such as access to secure areas. Without these cookies, we could not provide you with the service you have requested (like retaining your privacy preferences or login details). You can set your browser to block or alert you to these cookies, but if you do so parts of our website will not work. Cookies Details * PERFORMANCE COOKIES Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and may be anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. Cookies Details * ADVERTISING COOKIES Advertising Cookies We use advertising cookies to track your online activity to help advertisers to deliver more relevant advertising to you or to limit how many times you see an ad. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. If you do not allow these cookies, you will experience less targeted advertising. Cookies Details * FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. 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