newgensoft.com Open in urlscan Pro
198.12.231.85  Public Scan

Form analysis
2 forms found in the DOM

GET https://newgensoft.com/

<form class="newgen-site-header-form d-none d-lg-block" method="get" action="https://newgensoft.com/" data-hs-cf-bound="true">
  <input class="newgen-site-header-search-input" name="s" placeholder="Search..." type="text">
  <input type="hidden" name="noredirect" value="true">
  <button type="submit"><i class="fa fa-fw fa-search" aria-hidden="true"></i></button>
  <a data-ga-event-cat="Case Study: A Leading Riyadh-based Bank Delivers Effective Customer Communication with Newgen’s Omnichannel Customer Engagement Platform" data-ga-event-label="Primary Nav - Request Demo" class="newgen-button btn btn-primary btn-sm px-4 text-uppercase site-header-demo" href="/request-demo/" role="button" onclick="ga('gtm4.send', 'event', 'Case Study: A Leading Riyadh-based Bank Delivers Effective Customer Communication with Newgen’s Omnichannel Customer Engagement Platform', 'Click', 'Primary Nav - Request Demo');">Request Demo</a>
</form>

GET https://newgensoft.com/

<form class="newgen-site-header-form d-none d-lg-block" method="get" action="https://newgensoft.com/" data-hs-cf-bound="true">
  <input class="newgen-site-header-search-input" name="s" placeholder="Search..." type="text">
  <input type="hidden" name="noredirect" value="true">
  <button type="submit"><i class="fa fa-fw fa-search" aria-hidden="true"></i></button>
  <a data-ga-event-cat="Case Study: A Leading Riyadh-based Bank Delivers Effective Customer Communication with Newgen’s Omnichannel Customer Engagement Platform" data-ga-event-label="Primary Nav - Request Demo" class="newgen-button btn btn-primary btn-sm px-4 text-uppercase site-header-demo" href="/request-demo/" role="button" onclick="ga('gtm4.send', 'event', 'Case Study: A Leading Riyadh-based Bank Delivers Effective Customer Communication with Newgen’s Omnichannel Customer Engagement Platform', 'Click', 'Primary Nav - Request Demo');">Request Demo</a>
</form>

Text Content

This website uses cookies to enable website functionality and to tailor content
to your interests. To find out more about the cookies we use, see our Privacy
Policy.

If you decline, your information won’t be tracked when you visit this website. A
single cookie will be used in your browser to remember your preference not to be
tracked.

Cookies settings
Accept All Decline All
Skip to content
Request Demo
 * 
 * Request Demo
 * Platform
   * NewgenONE PlatformLow code platform for end-to-end automation at scale
     * Intelligent Process AutomationAutomate, monitor, and optimize end-to-end
       customer journeys
     * Low Code Application DevelopmentCompose enterprise-grade applications at
       speed and scale
     * Contextual Content ServicesManage content lifecycle efficiently and
       connect content with business
     * AI and Data ScienceLeverage AI for rapid innovation and intelligent
       operations
     * Omnichannel Customer EngagementDrive real-time personalized engagement
       across touchpoints
     * Integration EcosystemIntegrate and extend your enterprise for digital
       business
     * Governance and SecurityMake your business operations compliant and secure
   * NewgenONE Use Cases
     * Business Process Management
     * Case Management
     * Customer Communication Management
     * Digital Process Automation
     * Document Management
     * Enterprise Content Management
     * Hyperautomation
     * Intelligent Document Processing
     * Rapid Application Development
     * Records Management
     * Workflow Management
 * Solutions
   * By Industry
   * Financial Institutions
     
     * * * Transform your employee and customer experience while enabling
           frictionless operations
           
           Overview
       * * Online Account Opening
         * Lending
         * Trade Finance
         * Payments Hub
         * Compliance and Reporting
       * * 
   * Insurance Firms
     
     * * * Transform from a traditional to a digital insurer using a low code
           digital automation platform
           
           Overview
       * * Policy Issuance and Underwriting
         * Policy Administration and Servicing
         * Claims Processing
         * Point of Sales and Service
         * Policy Wording and Clause Management
       * * 
   * Government Organizations
     
     * * * Deliver intelligent, citizen-centric, and responsive governance by
           going digital
           
           Overview
       * * EDRMS
         * eGov Office
         * Grants Management
         * Citizen Services
         * Digital India
       * * 
   * Healthcare Payers
     
     * * * Digitize your healthcare payer processes to ensure compliance with
           industry regulations and deliver a superior member experience
           
           Overview
       * * Medicare Enrollment
         * Provider Lifecycle Management
         * Compliance Automation
         * Appeals and Grievances
       * * 
   * By Business Functions
     
     * * * Optimize key processes and accelerate digital across day-to-day
           operation
           
           Overview
       * * Supply Chain Management
         * Finance and Accounting
         * HR Operations
         * Corporate Governance
         * Enterprise Service Management
       * * 
   * By Business Goals
     
     * * * Learn how a digital automation platform can help you achieve any
           business goal
           
           Overview
       * * Customer Experience
         * Business Continuity
         * Remote Enablement
         * Governance, Risk, and Compliance
         * Cost Optimization
         * Operational Efficiency
       * * 
 * Customers
   * * * Customer SuccessLearn how we enable, measure, celebrate customer
         success
       * Agile ImplementationEmpower your employees with our low code
         implementation methodology
       * Peer ReviewsExplore what your industry peers say about us
     * * Case StudiesDiscover how our customers have achieved their digital
         goals
       * Customer SupportGet in touch with our support team for queries and
         requests
 * Partners
   * * * Why Partner with NewgenDeliver value to enterprises with future-ready
         solutions
       * Become a PartnerGain a competitive edge by becoming a Newgen partner
     * * Partner ProgramLearn how our partner program is benefitting your peers
       * Partner PortalAccess our partner portal for relevant content and
         information
 * Resources
   * * * Analyst ReportsLearn what the leading analysts say about us and
         industry trends
       * WhitepapersRead our thought leadership content by
         subject-matter-experts
       * WebinarsGain insights from our experts, customers, and industry
         analysts
       * eBooksGet relevant insights with visual and information-rich guidebooks
       * BasicsBasics of Digital Transformation
     * * Case StudiesDiscover how our customers have achieved their digital
         goals
       * VideosWatch our interesting and informative digital
         transformation-related videos
       * BrochuresExplore our unique, purpose-built products and applications
       * ROI CalculatorsEstimate your cost savings before investing in a
         technology
 * Company
   * * * Why Newgen10 reasons you should partner with us in your digital
         transformation journey
       * Our TeamMeet the driving force behind our success
       * Investor RelationsStay on top of our financial performance and updates
       * RecognitionLearn about our industry awards and accolades
       * BlogGet insights into trending topics from our experts
       * CareersJoin us for exciting growth opportunities
     * * About NewgenExplore our journey so far, milestones, and the road ahead
       * EventsJoin our events to gain insights into the latest technology
         trends
       * Press ReleasesRead updates related to our products, growth initiatives,
         etc
       * Media CoverageDiscover what’s keeping us in the news
       * InnovationLearn about patents and innovations by Newgen
       * Corporate Social ResponsibilityLearn how we are supporting our
         communities
 * Contact
 * 
 * Request Demo

Case Study


A LEADING RIYADH-BASED BANK DELIVERS EFFECTIVE CUSTOMER COMMUNICATION WITH
NEWGEN’S OMNICHANNEL CUSTOMER ENGAGEMENT PLATFORM

Download PDF

Home » Resources » Case Study: A Leading Riyadh-based Bank Delivers Effective
Customer Communication with Newgen’s Omnichannel Customer Engagement Platform



OVERVIEW

The Riyadh-based bank is one of the biggest and most acclaimed in the Kingdom.
Established over 60 years back, the client is present in the Middle East,
Europe, and South Asia.
The client was looking for a solution to automate communication generation
within business processes and core banking systems (CBS).

CHALLENGES FACED BY THE ORGANIZATION

The client was facing a delay in the generation and delivery of customer
communication documents. Lack of an automated system made it difficult for
tellers to generate communications directly from business applications and CBS.

The manual process for designing communication templates prolonged the process.
Further, the designing of Arabic and English language on the same document was a
challenge.

Separate documents had to be created to cater to different people, leading to
higher printing costs.

BENEFITS OF THE IMPLEMENTATION

 * Faster document generation within the CBS without having to switch
   applications
 * Easier template designing, helping business users design over 300 templates
 * Printing costs lowered, due to the reduction in the number of published
   documents with designing of multilingual communication on the same document
 * Increased effectiveness in operations and customer issue handling for front
   office

Download PDF


Learn More

CASE STUDY: A LEADING GENERAL INSURANCE COMPANY DELIVERS HOLISTIC AND EFFECTIVE
CUSTOMER COMMUNICATIONS USING NEWGEN’S OMNICHANNEL CUSTOMER ENGAGEMENT PLATFORM

Read this case study to find out how Newgen’s Customer Communication Management
(CCM) implementation helped ...

CASE STUDY: LEADING SPECIALTY INSURANCE GROUP MODERNIZES CUSTOMER COMMUNICATIONS
WITH NEWGEN’S OMNICHANNEL CUSTOMER ENGAGEMENT PLATFORM

Leading Specialty Insurance Group Modernizes Customer Communications with
Newgen's Omnichannel Customer Engagement Platform

CASE STUDY: LEADING INSURANCE COMPANY ENHANCES CUSTOMER SERVICE WITH NEWGEN
OMNICHANNEL CUSTOMER ENGAGEMENT (CCM) PRODUCT SUITE

The organization faced challenges in delivering effective customer
communications due to manual, time-consuming processes, and ...

CASE STUDY: ONE OF THE LARGEST INSURANCE AND INVESTMENT COMPANIES IMPLEMENTS
NEWGEN OMNICHANNEL CUSTOMER ENGAGEMENT (CCM) PLATFORM

Read this case study to find out how Newgen’s Customer Communication Management
(CCM) implementation helped ...



Newgen is the leading provider of a unified digital transformation platform with
native process automation, content services, and communication management
capabilities. Globally, successful enterprises rely on Newgen’s
industry-recognized low code application platform to develop and deploy complex,
content-driven, and customer-engaging business applications on the cloud. From
onboarding to service requests, lending to underwriting, and for many more use
cases across industries. Newgen unlocks simple with speed and agility.


Latest Blogs
What NewgenONE Does That Others Can’t?
Enterprise Product Design: Enhancing User Experience for Success
What’s the ONE in NewgenONE?
Automate End-to-end at scale with the power of One: NewgenONE
Redefine Customer Communication in Insurance to Build Long-lasting Relationships
Recent News
Revenues at Rs 252 cr, up 34% Q1 YoY; Profit after Tax at Rs 30 cr, up 57% Q1
YoY
RAKBANK Set to Transform its Business Finance Operations, Selects Newgen’s Trade
and Supply Chain Finance Solution
Transform Trade Operations with Newgen at Global Trade Review (GTR) East Africa,
Kenya
NewgenONE OmniDocs Platform Now Available on Temenos Exchange
Newgen Software Has Been Awarded the Best AML/KYC Solution Provider at the MEA
Finance Banking Technology Awards 2023

© 2023 Newgen Software Technologies Limited. All rights reserved. Terms of use
Privacy policy