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CodingAID a division of Managed Resources
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http://www.managedresourcesinc.com http://www.managedresourcesinc.com true


CUSTOMER SUCCESS SPECIALIST

Remote US

2024-10-15 2024-12-13 Industry: Business Development, Customer Service, Sales
Job Number: 3067


JOB DESCRIPTION


CUSTOMER SUCCESS SPECIALIST
Full-time/Remote

Managed Resources (MRI) is a nationwide leading provider of medical coding
support, revenue cycle management, medical billing and coding review, and many
other managed healthcare solutions. Since 1994, MRI has partnered with
healthcare organizations nationwide, ranging from large academic systems,
tertiary and community hospitals to local physician groups, providing leadership
and expertise across coding and revenue cycle operations.
www.managedresourcesinc.com

Purpose:

· Drive retention, renewals and client work expansion

· Meet with team leaders and provide support on client projects and needs

· Help build and manage client relationships, provide excellent service

Essential Job Functions:

Complete the following functions in accordance with Managed Resources policies:

Relationship Management

· Demonstrate thorough knowledge of customers’ business challenges,
opportunities, and how our solutions address them

· Support communication between clients and operations teams

· Have an accurate understanding of all client services, projects and customers

· Engage with new customers and help them during their onboarding and
implementation process

· Conduct regular check in calls with clients to help further client
relationships, satisfaction, and growth

· Prepare reports, presentations, and lead customer update meetings

· Develop trusted relationships with key customer partners, build advocates

· Prepare for and participate in project review meetings with company leadership

· Facilitate service utilization growth for assigned accounts

· Uncover potential cross-sell and upsell opportunities

· Participate in client trade fairs, networking opportunities, and client visits
as assigned

Internal Process

· Collaborate internally across departments (Operations, Sales, Marketing,
Accounting, Human Resources) to advocate for clients and support successful
scalable customer success programs

· Ensure consistent application of customer relationship best practices

· Advocate for customers in service roadmap discussions

· Prepare and track key client satisfaction metrics

· Summarize and feedback minutes/actions from internal and client meetings

· Stay up to date on Industry and Service-related trends

Qualifications:

Ideal candidate will possess the following:

· 3+ years in a client-facing role managing clients and building client
relationships

· Time management including work planning, prioritization, and organization

· Work effectively with executive teams withing the company and client based

· Ability to create succinctly written documentation (emails, PowerPoint, Word
documents etc.)

· Ability to multitask and persevere in a fast-paced dynamic environment with a
sense of urgency

· Excellent communication and customer service skills

· Must have a can do and positive attitude



JOB REQUIREMENTS

customer success, retention, sales, relationship building, customer service


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California Corporate Office

11 Golden Shore, Suite 360
Long Beach, CA 90802


562.499.2190
562.499.2191
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