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BRINGING OTHER COMMUNITIES TO DISCORD





With Discord's ease of use and popularity, along with the declined use of
platforms like forums or IRC, many communities are looking to migrate to
Discord. While most of it depends on your specific community, we aim to give
some general advice, gotchas, and tips to make it as pain-free as possible.
While this guide is meant to give advice, every community is different and you
should consider the particulars of your community before deciding to make the
leap. This guide assumes that you’ve already learned how to set up a server and
create basic roles and permissions. If you need a primer on those, take a look
at Basic Permissions and Setting Up Roles.


WHY ARE YOU MOVING?

Let’s start with the best question: why are you moving to Discord? Sometimes,
the easiest answer is the most obvious answer. Maybe you’re looking for a better
platform to support your community, a better system in organizing your
community, or just boosting activity on a dead platform. Communities that solely
exist around platforms like IRC and forums tend to have some issues that can’t
be solved by fixing the platform: IRC is less actively used and forums can be
complicated and take a while to navigate properly. Because of these inherent
platform issues, Discord makes a substantial effort to fix these issues. Giving
your users a better place to chat and interact revives a lot of dying
communities.


INFORMING YOUR USERS

Every community has “that guy”. You know that guy. The one who refuses to let go
and chooses not to move platforms because they already have a rhythm. A flow.
Daring to mess with that workflow, they’ll stop at nothing to make sure they can
continue to use the things they currently use. What’s the best way to handle
users like this? Well, let’s start with the users who don’t have that problem.

ANNOUNCEMENTS

Every platform has a way to do this, and it’s usually the most effective.
Particularly for those who still actively check the platform from time to time.
Making a simple system announcement “We’ve moved!” can get you a large chunk of
users in no-time. Fortunately, Discord’s new user onboarding process also makes
joining Discord simple, since they only need the invite for the server, and the
app walks them through setting up an account during the join. (But you probably
already knew that as a seasoned Discord user!)

Announcements should be pretty informative to users. A simple “We’ve moved!”
could suffice, but giving your users a reason to why or info on what Discord is
can be the best tool in your announcement. Being candid and transparent can go a
long way with your users. You can start off with a “You might have noticed a
lack of activity here…” or “We’re hoping to rejuvenate the community again!”. As
long as you provide a little information on the move and its significance, many
users will be willing to join a new platform.

REDIRECTING USERS FROM YOUR OLD DOMAIN



Alright, so you’ve got the transition started, but what about new users looking
for your community? Make sure you start redirecting them! Update any of your
social media, website links, or domain links to the Discord server with a
permanent invite. For better tracking, you can even set up multiple server
invites to go to specific places.

You can even embed a preview of your server in your web page, or you can
redirect entirely to the discord invite and let it open in the web chat. If your
community has a website as well, you can enable the Discord Widget in the server
settings to display on your website (Server Settings > Widget). This is a great
tool to show how active your community is on the Discord server, and jump right
to it from the widget. A little caution here: website crawlers love to find
these and drop bot accounts in for raiding, so it may be a good idea to up your
security in the server, or look to an advanced article on handling raids.



PROMOTING YOUR DISCORD SERVER

While your existing user base might be enough to jump start your server, you
might want to look into different forms of advertising it to keep growing your
community

There are plenty of Discord server lists, even lists of lists! If you meet the
requirements you can also make your server discoverable and let the users join
from other discord, but one of the most effective ways to get new users is word
of mouth from your current ones. This also ensures that incoming members have at
least a few things in common with your already existing population.

To help with that, put your invite link in the first channel users see, at the
bottom. Make sure new users have a good experience and don’t get lost.


ADAPTING YOUR COMMUNITY TO DISCORD

OPT-IN/OPT-OUT CHANNELS

Part of the beauty in Discord is that you can build an organized server that
meets the needs of all of your members that can be customized using a few built
in tools and a bot or two in a server. Users coming from a forum or IRC
background are used to being forced into viewing everything available to them.
This can be overwhelming and can lead to users leaving large parts of that
platform unread. Giving the users the power to opt into channels and opt out of
them makes it possible to give your users a better, more concise platform to
message on.

Opting out is an easy thing to do and usually best in smaller servers with fewer
channels. Users can opt out by muting a channel client-side. This will dim the
channel and prevent them from seeing new messages, but they can be notified via
pings (like roles, a direct ping, or even an @everyone). While this is usually
fine for the user, in larger servers with multiple channels, it can be painful
to go through individually muting channels/categories. The downside to this,
though, is that users are still subjected to unwanted pings, particularly when
they are coming from a format like forums, where they can check new posts at
their leisure.

Opting in to channels is a bit more complicated and requires some additional
setup, but can be very beneficial to your members who maybe participate in
select areas of your server. You can “role-lock” channels and categories so that
users with specific roles can view the channels. When a member doesn’t have
permission to view those channels, they also no longer receive any pings from
it! The downside to this is setting up a system to either automate them
receiving roles, or manually assigning users. Using a bot can extend the
automation to have users run a command, or react to a specific message to gain
roles. This allows your members to customize their experience and enjoy your
server the way they want to.

FROM IRC

The two clearest advantages while moving from IRC to Discord is how you can
separate topics into different channels, and the moderation tools

Separating topics into different channels allows you to specialize instead of
having a messy chat where six conversations are going on at once. It also lets
you set different permissions for different users in different channels. For
example, you might want to have a support channel where support staff can manage
messages, but don’t give them that permission to other channels

The moderation tools are also much more robust, allowing you for example to
delete messages, change usernames, or even set slow modes in specific channels.
The support for moderators that Discord provides is on the whole, more
comprehensive than private IRC networks can give, with a lot of great resources
and reporting tools. Discord is usually more stable too, without netsplits or
other fun events.



To ease the migration, there are plenty of bots that allow you to bridge IRC and
Discord, with some limitations like not showing embeds and showing deleted
messages.

As a last advantage, and the reason why many servers migrate, Discord is more
user friendly than IRC, which requires knowing a web client (that might even be
banned in your channel like kiwiirc) or downloading a IRC client. It also
exposes your users IP address and OS version (with CTCP commands) which can
cause some privacy issues.

FROM FORUMS

The main problem while moving to Discord is having to adapt to “real-time”
conversations. It means you probably will need more mods, and for them to be
more active. For example, forums servers’s staff usually have a lot of issues
early on due to the increased need for moderation as its happening vs deleting
and handling reports on their own time.

One of the biggest things to keep in mind is that if your moderators engage with
the community like regular users, their job will get far easier. After all, if
you build that trust and rapport with your community members it makes keeping
the community safe for them that much easier.

When setting up a server, it may be best to follow the structure of your
currently established forum until the need arises to make slight alterations to
adapt members, particularly those that may be joining without ever having
interacted with your forums previously. Structuring it to the same as your forum
allows users to feel “at home” with where they were previously. Including a
channel for feedback on the server will also help you ingest feedback on the
structure or organization of your server and address any missing channels that
may be needed.

BOTS

While moving to Discord, you might need to port your current bots and find new
ones. Compared to platforms like IRC, Discord bots have the potential to be more
feature rich. You can create custom embeds, set permissions, delete messages,
even react to emojis. Bots can also provide an authentication link between other
locations, like a forum.

You might find it far easier to develop for Discord than from IRC, due to the
great frameworks that have been developed over the years, and way easier than
forums where you don’t need to write one from scratch for your specific forums
layout. You can also find a lot of bots that already do what you need.

The basic things that you should look at while selecting a bot is making sure
that bots only have the permissions they need, and that they are verified (or
you host it yourself). One of the most important bots you can have is those that
help you with auto-moderation.

MODERATION LEVELS

One of the decisions you have to make early on is what level of moderation you
want Discord to apply. For example: some servers might want the new user
experience to be as quick as possible(for cases where they get linked externally
a lot, or a support server). Other servers with more established communities
might want to up that moderation level and require things like verified phone
numbers + being in the server for 10 minutes to avoid raids and spammers.

One of the most important things to keep a look at is the new user experience.
What does the server look like to a new account just joining it? Do they have a
clear path to your rules? To other channels? How hard is it to ask questions if
they get lost?

FINDING NEW STAFF

Moving your community also means moving your staff. This can be challenging as
it requires getting used to new policies and new tools. For example: if your
community is coming from a forum, you might need extra moderators to have
real-time coverage of chat. If you are coming from IRC you might need to adapt
your guidelines to use mutes instead of just kick and bans, along with the
ability to delete messages.

Roles and permissions might look completely different than you might be used to.
For example: some servers migrated their current mod team and structure, then
added an extra role for “Chat moderators” who specialized in Discord. Other
servers find completely new staff and then give honorary roles to the previous
staff.

It may be necessary to work with your current team of moderators on your
platform to discuss the roles and responsibilities of the team even before you
make the move. Are they comfortable moderating both locations during transition?
Are they ready to learn moderation on a new platform? Do they want to continue
moderating for the community? It’s a good idea to get these details ironed out
ahead of time so that you can plan for needing additional moderators.

If you don’t have staff with previous experience moderating Discord servers, it
might make more sense to get external help, preferably from your own community.
These community members would ideally be well versed in Discord and preferably
comfortable with moderating on Discord. They can guide you through adapting
policies, making new roles, setting the permissions correctly, using channels
and sections and giving you useful links to other servers where you can ask
questions or report users.


CONCLUSION

We know migrating your community is a huge task and each one has completely
different issues. A well executed migration can help reinvigorate your community
and facilitate new activity and membership; a rushed one can split your
community base and irritate existing users.

We hope that the tips in this article help make the migration smoother for you
and your community. As a closing note, don’t forget to talk and discuss the
migration with your community (not just your mods), plan it ahead of time in a
transparent way, make sure everyone is onboard, and take care to avoid
alienating anyone, being flexible with the plan if need be.





August 22, 2023
Contents
Why Are You Moving?Informing Your UsersAdapting Your Community to
DiscordConclusion



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COMMUNITY RESOURCES


BUILD

Getting Started as a Server Admin & Running Your Server
Setting Up Your Discord Server - How to Get Started
Securing Your Discord Server & Creating a Safe Community
Making a Great Server & Building a Home for Your Community
Community Onboarding: Welcoming New Members
Essential Channels Every Community Server Should Have
Customizing & Branding Your Discord Server
The Discord App Directory
Server Information and Announcement Channels
Basic Channel Setup
Utilizing Role Colors
Channel Categories and Names


ENGAGE

Onboarding New Members & Helping Your Community Find Its Way
Regularly Engaging Your Community
Creating Value with Conversation
Co-Creating with Your Community - Events, Art & Feedback
Turning Your Social Posts into Community Activations
Using Roles to Increase Server Engagement
Hosting Voice Events with Stage & Voice Channels
Getting the Most Out of Stage Channels
Understanding Server Insights


GROW

Welcoming Server Newcomers
Growing and Promoting Your Discord Server
Brand, Optimize and Grow Your Server With Invites
Growing Your Server Community Through Member Referrals
Growing Your Server With Social Media
Growing Your Community Through Server Insights & Analytics
Designing Effective Events to Bring Your Community Together
Growing Your Server Through Community Events
Understanding Event Metrics
Understanding Your Community Through Insights
Bringing Other Communities to Discord
Using Insights to Improve Community Growth and Engagement
Ethical Community Growth
Community Partnerships


MANAGE

The Basics of a Safe, Active Server
Keeping Your Server & Community Safe
Establishing Trust with Social Media Connections and Roles
Identifying and Assigning Server Moderators
Moderation & Community Support to Manage Your Server
Learning More About Your Community


CREATOR PORTAL

GROW


BRINGING OTHER COMMUNITIES TO DISCORD




With Discord's ease of use and popularity, along with the declined use of
platforms like forums or IRC, many communities are looking to migrate to
Discord. While most of it depends on your specific community, we aim to give
some general advice, gotchas, and tips to make it as pain-free as possible.
While this guide is meant to give advice, every community is different and you
should consider the particulars of your community before deciding to make the
leap. This guide assumes that you’ve already learned how to set up a server and
create basic roles and permissions. If you need a primer on those, take a look
at Basic Permissions and Setting Up Roles.


WHY ARE YOU MOVING?

Let’s start with the best question: why are you moving to Discord? Sometimes,
the easiest answer is the most obvious answer. Maybe you’re looking for a better
platform to support your community, a better system in organizing your
community, or just boosting activity on a dead platform. Communities that solely
exist around platforms like IRC and forums tend to have some issues that can’t
be solved by fixing the platform: IRC is less actively used and forums can be
complicated and take a while to navigate properly. Because of these inherent
platform issues, Discord makes a substantial effort to fix these issues. Giving
your users a better place to chat and interact revives a lot of dying
communities.


INFORMING YOUR USERS

Every community has “that guy”. You know that guy. The one who refuses to let go
and chooses not to move platforms because they already have a rhythm. A flow.
Daring to mess with that workflow, they’ll stop at nothing to make sure they can
continue to use the things they currently use. What’s the best way to handle
users like this? Well, let’s start with the users who don’t have that problem.

ANNOUNCEMENTS

Every platform has a way to do this, and it’s usually the most effective.
Particularly for those who still actively check the platform from time to time.
Making a simple system announcement “We’ve moved!” can get you a large chunk of
users in no-time. Fortunately, Discord’s new user onboarding process also makes
joining Discord simple, since they only need the invite for the server, and the
app walks them through setting up an account during the join. (But you probably
already knew that as a seasoned Discord user!)

Announcements should be pretty informative to users. A simple “We’ve moved!”
could suffice, but giving your users a reason to why or info on what Discord is
can be the best tool in your announcement. Being candid and transparent can go a
long way with your users. You can start off with a “You might have noticed a
lack of activity here…” or “We’re hoping to rejuvenate the community again!”. As
long as you provide a little information on the move and its significance, many
users will be willing to join a new platform.

REDIRECTING USERS FROM YOUR OLD DOMAIN



Alright, so you’ve got the transition started, but what about new users looking
for your community? Make sure you start redirecting them! Update any of your
social media, website links, or domain links to the Discord server with a
permanent invite. For better tracking, you can even set up multiple server
invites to go to specific places.

You can even embed a preview of your server in your web page, or you can
redirect entirely to the discord invite and let it open in the web chat. If your
community has a website as well, you can enable the Discord Widget in the server
settings to display on your website (Server Settings > Widget). This is a great
tool to show how active your community is on the Discord server, and jump right
to it from the widget. A little caution here: website crawlers love to find
these and drop bot accounts in for raiding, so it may be a good idea to up your
security in the server, or look to an advanced article on handling raids.



PROMOTING YOUR DISCORD SERVER

While your existing user base might be enough to jump start your server, you
might want to look into different forms of advertising it to keep growing your
community

There are plenty of Discord server lists, even lists of lists! If you meet the
requirements you can also make your server discoverable and let the users join
from other discord, but one of the most effective ways to get new users is word
of mouth from your current ones. This also ensures that incoming members have at
least a few things in common with your already existing population.

To help with that, put your invite link in the first channel users see, at the
bottom. Make sure new users have a good experience and don’t get lost.


ADAPTING YOUR COMMUNITY TO DISCORD

OPT-IN/OPT-OUT CHANNELS

Part of the beauty in Discord is that you can build an organized server that
meets the needs of all of your members that can be customized using a few built
in tools and a bot or two in a server. Users coming from a forum or IRC
background are used to being forced into viewing everything available to them.
This can be overwhelming and can lead to users leaving large parts of that
platform unread. Giving the users the power to opt into channels and opt out of
them makes it possible to give your users a better, more concise platform to
message on.

Opting out is an easy thing to do and usually best in smaller servers with fewer
channels. Users can opt out by muting a channel client-side. This will dim the
channel and prevent them from seeing new messages, but they can be notified via
pings (like roles, a direct ping, or even an @everyone). While this is usually
fine for the user, in larger servers with multiple channels, it can be painful
to go through individually muting channels/categories. The downside to this,
though, is that users are still subjected to unwanted pings, particularly when
they are coming from a format like forums, where they can check new posts at
their leisure.

Opting in to channels is a bit more complicated and requires some additional
setup, but can be very beneficial to your members who maybe participate in
select areas of your server. You can “role-lock” channels and categories so that
users with specific roles can view the channels. When a member doesn’t have
permission to view those channels, they also no longer receive any pings from
it! The downside to this is setting up a system to either automate them
receiving roles, or manually assigning users. Using a bot can extend the
automation to have users run a command, or react to a specific message to gain
roles. This allows your members to customize their experience and enjoy your
server the way they want to.

FROM IRC

The two clearest advantages while moving from IRC to Discord is how you can
separate topics into different channels, and the moderation tools

Separating topics into different channels allows you to specialize instead of
having a messy chat where six conversations are going on at once. It also lets
you set different permissions for different users in different channels. For
example, you might want to have a support channel where support staff can manage
messages, but don’t give them that permission to other channels

The moderation tools are also much more robust, allowing you for example to
delete messages, change usernames, or even set slow modes in specific channels.
The support for moderators that Discord provides is on the whole, more
comprehensive than private IRC networks can give, with a lot of great resources
and reporting tools. Discord is usually more stable too, without netsplits or
other fun events.



To ease the migration, there are plenty of bots that allow you to bridge IRC and
Discord, with some limitations like not showing embeds and showing deleted
messages.

As a last advantage, and the reason why many servers migrate, Discord is more
user friendly than IRC, which requires knowing a web client (that might even be
banned in your channel like kiwiirc) or downloading a IRC client. It also
exposes your users IP address and OS version (with CTCP commands) which can
cause some privacy issues.

FROM FORUMS

The main problem while moving to Discord is having to adapt to “real-time”
conversations. It means you probably will need more mods, and for them to be
more active. For example, forums servers’s staff usually have a lot of issues
early on due to the increased need for moderation as its happening vs deleting
and handling reports on their own time.

One of the biggest things to keep in mind is that if your moderators engage with
the community like regular users, their job will get far easier. After all, if
you build that trust and rapport with your community members it makes keeping
the community safe for them that much easier.

When setting up a server, it may be best to follow the structure of your
currently established forum until the need arises to make slight alterations to
adapt members, particularly those that may be joining without ever having
interacted with your forums previously. Structuring it to the same as your forum
allows users to feel “at home” with where they were previously. Including a
channel for feedback on the server will also help you ingest feedback on the
structure or organization of your server and address any missing channels that
may be needed.

BOTS

While moving to Discord, you might need to port your current bots and find new
ones. Compared to platforms like IRC, Discord bots have the potential to be more
feature rich. You can create custom embeds, set permissions, delete messages,
even react to emojis. Bots can also provide an authentication link between other
locations, like a forum.

You might find it far easier to develop for Discord than from IRC, due to the
great frameworks that have been developed over the years, and way easier than
forums where you don’t need to write one from scratch for your specific forums
layout. You can also find a lot of bots that already do what you need.

The basic things that you should look at while selecting a bot is making sure
that bots only have the permissions they need, and that they are verified (or
you host it yourself). One of the most important bots you can have is those that
help you with auto-moderation.

MODERATION LEVELS

One of the decisions you have to make early on is what level of moderation you
want Discord to apply. For example: some servers might want the new user
experience to be as quick as possible(for cases where they get linked externally
a lot, or a support server). Other servers with more established communities
might want to up that moderation level and require things like verified phone
numbers + being in the server for 10 minutes to avoid raids and spammers.

One of the most important things to keep a look at is the new user experience.
What does the server look like to a new account just joining it? Do they have a
clear path to your rules? To other channels? How hard is it to ask questions if
they get lost?

FINDING NEW STAFF

Moving your community also means moving your staff. This can be challenging as
it requires getting used to new policies and new tools. For example: if your
community is coming from a forum, you might need extra moderators to have
real-time coverage of chat. If you are coming from IRC you might need to adapt
your guidelines to use mutes instead of just kick and bans, along with the
ability to delete messages.

Roles and permissions might look completely different than you might be used to.
For example: some servers migrated their current mod team and structure, then
added an extra role for “Chat moderators” who specialized in Discord. Other
servers find completely new staff and then give honorary roles to the previous
staff.

It may be necessary to work with your current team of moderators on your
platform to discuss the roles and responsibilities of the team even before you
make the move. Are they comfortable moderating both locations during transition?
Are they ready to learn moderation on a new platform? Do they want to continue
moderating for the community? It’s a good idea to get these details ironed out
ahead of time so that you can plan for needing additional moderators.

If you don’t have staff with previous experience moderating Discord servers, it
might make more sense to get external help, preferably from your own community.
These community members would ideally be well versed in Discord and preferably
comfortable with moderating on Discord. They can guide you through adapting
policies, making new roles, setting the permissions correctly, using channels
and sections and giving you useful links to other servers where you can ask
questions or report users.


CONCLUSION

We know migrating your community is a huge task and each one has completely
different issues. A well executed migration can help reinvigorate your community
and facilitate new activity and membership; a rushed one can split your
community base and irritate existing users.

We hope that the tips in this article help make the migration smoother for you
and your community. As a closing note, don’t forget to talk and discuss the
migration with your community (not just your mods), plan it ahead of time in a
transparent way, make sure everyone is onboard, and take care to avoid
alienating anyone, being flexible with the plan if need be.

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